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Holiday Inn Express Baltimore - BWI Airport West

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7481 Ridge Road, Hanover, MD 21076
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Holiday Inn Express Baltimore - BWI Airport West
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Holiday Inn Express Baltimore - BWI Airport West
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168 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Millsboro, Delaware
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean rooms and good staff. I use this hotel for Park and fly when leaving out of BWI. great price, car is always safe and have no fear of its security The hotel has A Denny's attached for lunch and dinner,, they do provide a very good free breakfast with your stay. it's a 15 min ride to the... More 

Was this review helpful? Yes 1
Baltimore, Maryland
Level Contributor
310 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 1 week ago

Generally, I avoid express hotels, but this one is an exception. I was lured here by the promise of a 4 out of five and a 90% satisfaction rating on Hotwire. The rate was tempting. Of course, it's an airport hotel, but it's an extremely clean and well run facility. The food choice is nothing to rave about--a Denny's in... More 

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Karl L, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Hello Philip S I'm delighted to hear you weren't disappointed in taking a gamble on our Holiday Inn Express property. The next time you're in town you'll have to try the Arundel Mills area which we provide complimentary shuttle service to. It has several nice Restaurants and entertainment venues. It even has a casino, Maryland Live Casino. But then again... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I love the front desk people always friendly and wanting my umm... cookies?only because I'm there favorite visitor and Kevin was the best he is funny and helped me out when I locked myself out of my room he even gave me a free comb to brush my hair! I would love to come back!

Was this review helpful? Yes
Karl L, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear evanmcbride, Thanks for the wonderful review and kind words about the staff. Kevin is a GREAT guy and always willing to help out wherever and whenever he can. We hope to see you soon and I will be sure to have Kevin read your comments. Thanks again! Karl Lyons More 

Newark, Delaware
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in the area for a softball tournament and needed someplace close to the games at the last minute. The front desk couldn't have been more friendly. Our room was clean, spacious, and comfortable. I would give them a five but no one bothered to tell us about the free breakfast, there was no one around to help us... More 

Was this review helpful? Yes 1
Karl L, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear sdr19899, Thank you for the kind remarks in regards to your recent stay with us, we greatly appreciate the feedback. I apologize that no one explained the hotels amenities to you in detail nor provided you with sufficient bathroom amenities, the complimentary breakfast is a tremendous value and I understand how beneficial this would have been to you and... More 

Washington Boro, Pennsylvania
Level Contributor
104 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived late to BWI due to airport problems in Chicago and needed a place to stay. HIE was good to us. The room was clean and spacious and the bed big and comfortable. Everything worked as it should and the service was great. The breakfast was a big spread, not just continental. We had the turkey sausage and biscuits... More 

Was this review helpful? Yes 1
Karl L, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Dana E., I see you have over 100 reviews on Tripadvisor so coming from a well traveled guy such as yourself we take great satisfaction in receiving such high praises from you. We are delighted that you found the hotel and it's amenities to have been of great value and we look forward to seeing you again real soon.... More 

Lancaster County, Pennsylvania
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 22, 2015

I stayed here the night before flying out of BWI early am and the night after coming back late. I wasn't there enough to comment on many of the amenities, but their hot breakfast was excellent - many choices, very fresh. Room and bed clean and comfortable. But what I really want to compliment them on is their airport shuttle... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Glad to see that we were able to take good care of you during your short time with us. We apologize for all the inconvenience you've experienced during your time of travel, but we hope we were able to make your night a lot better. Hope your next visit will be a more enjoyable one. We really appreciate you taking... More 

San Antonio
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 21, 2015

The HIE was what you might expect from the brand. Although the facilities looked a little older, the remodel appears to have upgraded the hotel nicely. My 4-night stay was cut short to just one night and the staff was very helpful in checking me out late and recognizing the emergency.

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. Sorry you had to cut your visit short, but glad you enjoyed the time you were here with us. We really appreciate you taking the time to give us your comments and feedback and we hope to see you again soon. More 

1 review
5 of 5 stars Reviewed June 7, 2015 via mobile

I recently had an event in the banquet room and was very pleased with the service. I was allowed to bring in my own food versus using the hotel's catering. The room was a great size for an intimate gathering of 75 people. It is very elegant. They offered the layout I requested, clean table linens, and comfortable seating. They... More 

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you so much for your wonderful comments and feedback. It's great to see that our staff took really good care of you and was able to accommodate all of your needs during your stay with us. It was our pleasure to provide you with outstanding customer service and we hope to see you next year same time, same place... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 7, 2015

Nice hotel. Clean friendly staff, breakfast bonus. Altogether nice. Close to mall and store. ...............................................................................................................

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you Mr. Jones for taking time to share your experience here at the Holiday Inn Express BWI-West. I hope you had a great time at the festival! I hope you also got the chance to enjoy some of our local attractions as well such as the Maryland Live Casino, Arundel Mill Outlet Mall, Dave and Busters and more. Thanks... More 

Andover, Massachusetts
1 review
4 of 5 stars Reviewed May 26, 2015

Just as I was going to bed, I noticed tiny ants on the night stand - lots of them. I called asking for a room change, but hotel was at capacity. The front desk offered to have sprayed within 30 minutes, but I passed because I just wanted to go to sleep. Within 10 minutes, they called that a room... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Just want to start off by offering my sincere apology for your experience here at our hotel and for any inconvenience it may have caused. I'm glad we were able to resolve the issue in a timely manner as well as offering a compensation to your satisfaction. We appreciate you taking the time to give us your comments and feedback.... More 

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