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All 13 Hanover hotels

Holiday Inn Express Baltimore - BWI Airport West

2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076
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Ranked #6 of 13 Hotels in Hanover
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Travlinyank United Kingdom
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114 reviews from our community

Traveler rating
    55
    37
    11
    8
    3
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32
16
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the Holiday Inn Express and was pleasantly surprised at how clean and comfortable it was. I rented a car from the BWI rental facility and drove to the hotel. The drive was less than two miles, making it close and easy access for catching flights. The hotel also offers a free shuttle to and from the... More

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Hsinchu City, Taiwan, Republic of China
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

這間旅館在各個層面上都很糟。首先,我去電旅館40分鐘後接駁車才到Amtrac/MARC火車站來接我。不只這樣,在接到我之後,接駁車先去BWI機場接更多人(正常),然後出乎意料地又回到車站接更多人。車站到旅館明明只要10分鐘左右,我卻在車上坐了半小時多。換言之,從我抵達火車站到辦理入住登記就花了一個多小時。櫃檯只有一人辦理入住登記,隊伍也很長。沒想到輪到我時,櫃檯人員不是問我今天好不好,反倒開始抱怨他今天心情很糟。旅館並未提供優悅會白金卡會員的客房升等。房間還可以,但凌晨2點外頭還能聽到家族聚會的人的噪音,顯見隔音需要加強。連續兩天Great Room在早餐時段都熙熙攘攘,不僅要花3-5分鐘排隊取食,連座位都很難找。要排隊取食就算了,而且因為早餐服務人員的食物添加速度太慢了,從來沒有哪個時候是各樣食物都有的。退房人員跟旅館內的自助洗衣機則還可以。 This is a bad hotel in almost every aspect. First, the shuttle came 40 minutes after I call, and that's not it. After picking me up from the Amtrak / MARC station, the shuttle went to the BWI airport to pick up some people (expected) and then surprise, surprise, the shuttle went back to the station again for... More

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Carlisle, Pennsylvania, United States
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a beautiful hotel and it was very quiet. It is easy to get to. I had a 6:00 am flight; the hotel shuttle had me to the airport by 4:00 am. I was able to leave my vehicle at the hotel, and the shuttle picked me up after I returned. I will stay there the next time I... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to see you've had a wonderful experience during your stay with us and that you were able to take advantage of our great Park Stay and Go Package. This package is a great savings when wanting to leave your car here while on vacation or... More

Colorado Springs
Top Contributor
185 reviews 185 reviews
43 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Chain hotel but superior service. Front desk always available and really nice folks! Comfy rooms and beds. Clean room and bath. Nice bathrooms--roomy. Right across from Arundel Mills Mall and the Live Casino complex. Shuttle to airport available, but if you have a car rental to return., this place couldn't be more convenient. If I had any complaints, it's that... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express-BWI-West. It's been a pleasure to have been able to provide all of your lodging needs. We're glad you've had the chance to enjoy some of our wonderful local attractions during your stay. We really apologize for the size of the breakfast bar area and for any inconvenience that... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The property is in excellent proximity to the airport. The room was very comfortable. Lamont was the Airport shuttle driver and he was great. All of the staff were very accommodatng. Holiday Inn BWI will definitely be my choice for lodging for my next visit to the Baltimore area.

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thanking you for taking the time to give us your comments and feedback. I'm not sure if you have the correct property. We do not have a shuttle driver by the name of Lamont, but we're glad to see that you've had a great experience at the Holiday Inn/Holiday InnExpress BWI. It's always a pleasure to be able to provide... More

Willingboro, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel very nice accommodations. BUT it is STAFF that made the stay great. Anything we needed they made possible. Always a smiling hello. The BEST cinnamon rolls. The location was easy to get for business and site seeing.

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you've had a wonderful experience here at our hotel. Even though you were here on business we're glad you had the opportunity to enjoy a little leisure time and visit some of our wonderful local attractions. It was a pleasure to be able to accommodate... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

Booked via trip adviser in under 60 sec. Room clean, spacey. Friendly service. Food in ground floor restaurant better than expected. Friendly waiter and bar manager. Check out procedure quick. Good coffee at check out counter . Only 5 min to rental car return.

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. It's a pleasure to be able to accommodate all of your lodging needs. We're glad you've had the chance to enjoy our wonderful complimentary breakfast and not to mention our amazing signature cinnamon rolls. We're very happy to see that our staff made your stay with us... More

San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed August 4, 2014

Stayed on business last June. Early check-in was provided by guest service agent, thank you for that. Staff was nice. Rooms are spacious and product is very good for the price. Shuttle is a plus. Will stay on business again.

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to be able to accommodate all of you lodging needs. Maybe your next visit with us will be more leisure that business, so that you may get the chance to enjoy some of our wonderful local attractions. We really appreciate you taking the time to... More

Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed July 30, 2014

This hotel... where do I start.... well the staff is amazing!!! They are so helpful and accommodating. When the reunion committee contacted the hotel to make accommodations for our family reunion all of our questions were answered; calls where we left telephone messages were returned promptly and the hospitality coordinator was very professional and took great care of us during... More

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

I'm glad we were able to accommodate your family during your stay with us. It's wonderful to see that you've had a wonderful experience at our hotel. You have such a wonderful family and it was a pleasure to be of service to each and every one of you. We really appreciate you taking the time to give us your... More

Fresh Meadows, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

The Hotel was beautiful and the staff was OUTSTANDING! The rooms were clean and the bed was Awesome. The Group rate was Great. The staff was always at the front desk and very helpful. I loved the option of paying in cash when checking out. The parking was free and Denny's being right next door was and is very appealing.... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying here with us at the Holiday Inn Express BWI-West. It was a pleasure having you at our hotel. You were such a wonderful family!! We're glad that we were able to accommodate all of your lodging needs as well as provide you with great customer service. The staff here really enjoyed and loved having you with... More

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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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