We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Baltimore - BWI Airport West

2.5 of 5 7481 Ridge Road, Hanover, MD 21076
Hotel website
Hotel deals
Click for phone number
Special Offer
Weekend Savings!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Certificate of Excellence 2014
Holiday Inn Express Baltimore - BWI Airport West
Professional photos View all
Browse nearby
Holiday Inn Express Baltimore - BWI Airport West
Write a Review

121 reviews from our community

Traveler rating
    61
    38
    11
    8
    3
See reviews for
33
17
10
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
  • All months
    (121)
  • Mar-May only
    (25)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (14)
All months
Pittsburgh
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff knows how to treat a guest, Beginning with Kuiara Jackson,assoc manager, and including Kevin at the desk, and trainee Britiany, we were registered in promptly with friendly smiles. The room was clean. We left our car for 13 days while we traveled to Germany We left at midnight and returned at midnight. There were never any problems and... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying here with us here at the Holiday Inn Express BWI-West. I'm glad to see that our staff has provided you with outstanding customer service. I hope you've had a wonderful trip to Germany and a safe trip back home. We really appreciate you taking the time to give us your comments and feedback. It is always... More

Carlisle, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Kudos to Holiday Express Hanover, MD for having one of the friendliest staffs I have ever encountered. The care they put in this property is very apparent with the beautiful landscaping and extremely clean rooms and grounds. The hotel was very quiet and I slept extremely well. We were invited to the Manager's reception, enjoyed some yummy crab balls and... More

Was this review helpful? Yes 2
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. It is with great pleasure to be able to provide our guest with outstanding customer service. We're glad we were able to accommodate all of your lodging needs and we really appreciate you taking the time to give us your comments and feedback. Hope you had a... More

Hudson, New Hampshire
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A friendly greeting awaits you at this hotel the Staff were great. The room was very clean with free in room coffee and wifi. The hotel was very close to the local Mall for all sorts of dining options. Easy to find off the freeway .

Was this review helpful? Yes 3
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with here at the Holiday Inn Express BWI-West. We're glad you've had a great experience during your stay with us. It's pleasant to see that you've had the chance to visit some of our wonderful local attractions. We really appreciate you taking the time to give us your comments and feedback as it helps us to... More

everywhere, US
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staff was friendly, even got up early to accommodate guests needing an early breakfast. Friday, it was 5:30 AM! Rooms were clean, and neat. Only negatives were older hotel elevators and slow internet.

Was this review helpful? Yes 2
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. We're glad we were able to accommodate all of your lodging needs. Sorry you didn't have time to enjoy our delicious breakfast or our signature cinnamon rolls. We really apologize for the inconvenience of the elevators and the internet service. We will be sure to forward all of your comments and... More

Texas
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent one night at the Holiday Inn Express. We took the train from DC, shuttle bus to the airport and HI Express picked us up to take us to the hotel. The shuttle driver was the friendliest, nicest driver ever!! He told us how to take the light rail and let us know when he would be going back... More

Was this review helpful? Yes 3
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We hope you enjoyed your time sightseeing in downtown Baltimore. It's a lot to see there such as the Inner Harbor, Aquarium, Museums, the new Horseshoe Casino, the different shops and restaurants, etc. We're glad we were able to accommodate all of your lodging needs as well... More

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for a wedding of a friend. The room was spacious and quite clean, fairly on par with what I expect from a decent hotel airport. The breakfast was pretty extensive. DO NOT MISS BREAKFAST, otherwise you will be stuck with Denny's, which was waaaay worse. The best part of the stay was the staff. I had a really... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. Glad to see you've enjoyed your stay with us. We hope you've had the chance to enjoy some of our famous signature cinnamon rolls from our breakfast bar as well. We really appreciate you taking the time to share your comments and concerns as it helps us... More

Chesterfield, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel was situated so close to the Amtrak, Airport and Light Rail that driving to Baltimore from Richmond was a ridiculous idea. Their shuttle picked me up from Amtrak on the day of arrival, provided a ride to and from the light rail every day of the 4 days I was there, and gave me a ride back to... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

It gives me great pleasure to see that you've received the best customer service during your stay with us. We're glad that you've had the chance to take advantage of our great shuttle service. We here at the Holiday Inn really appreciate your comments and feedback as it helps us to provides the great customer service that our guest deserve.... More

United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 19, 2014

I recently stayed at the Holiday Inn Express and was pleasantly surprised at how clean and comfortable it was. I rented a car from the BWI rental facility and drove to the hotel. The drive was less than two miles, making it close and easy access for catching flights. The hotel also offers a free shuttle to and from the... More

Was this review helpful? Yes 2
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. It's with great pleasure to see that you've had a great experience here at our hotel. We're glad you've had the opportunity to enjoy some of our wonderful local attractions during your stay. Thank you so much for giving us your comments and feedback as it helps... More

Hsinchu City, Taiwan, Republic of China
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 14, 2014

這間旅館在各個層面上都很糟。首先,我去電旅館40分鐘後接駁車才到Amtrac/MARC火車站來接我。不只這樣,在接到我之後,接駁車先去BWI機場接更多人(正常),然後出乎意料地又回到車站接更多人。車站到旅館明明只要10分鐘左右,我卻在車上坐了半小時多。換言之,從我抵達火車站到辦理入住登記就花了一個多小時。櫃檯只有一人辦理入住登記,隊伍也很長。沒想到輪到我時,櫃檯人員不是問我今天好不好,反倒開始抱怨他今天心情很糟。旅館並未提供優悅會白金卡會員的客房升等。房間還可以,但凌晨2點外頭還能聽到家族聚會的人的噪音,顯見隔音需要加強。連續兩天Great Room在早餐時段都熙熙攘攘,不僅要花3-5分鐘排隊取食,連座位都很難找。要排隊取食就算了,而且因為早餐服務人員的食物添加速度太慢了,從來沒有哪個時候是各樣食物都有的。退房人員跟旅館內的自助洗衣機則還可以。 This is a bad hotel in almost every aspect. First, the shuttle came 40 minutes after I call, and that's not it. After picking me up from the Amtrak / MARC station, the shuttle went to the BWI airport to pick up some people (expected) and then surprise, surprise, the shuttle went back to the station again for... More

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We would like to sincerely apologize for the inconvenience and bad experience that you've had at our hotel. We have forwarded all of your issues and concerns to the proper departments to insure that this matter will not happen again. If there is anything that we can do to make this matter right by you please give us a call... More

Carlisle, Pennsylvania, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 12, 2014

This was a beautiful hotel and it was very quiet. It is easy to get to. I had a 6:00 am flight; the hotel shuttle had me to the airport by 4:00 am. I was able to leave my vehicle at the hotel, and the shuttle picked me up after I returned. I will stay there the next time I... More

Was this review helpful? Yes 2
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to see you've had a wonderful experience during your stay with us and that you were able to take advantage of our great Park Stay and Go Package. This package is a great savings when wanting to leave your car here while on vacation or... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Baltimore - BWI Airport West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, IHG, Expedia, Priceline, Despegar.com, Hotels.com, BookIt.com, Odigeo, TripOnline SA and Tingo so you can book your Holiday Inn Express Baltimore - BWI Airport West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

57 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
Room/suite (18)
Viewed
Bathroom (2)
Viewed
Dining (5)
Viewed
Hotel & grounds (14)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay