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All 13 Hanover hotels

Holiday Inn Express Baltimore - BWI Airport West

2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076
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Ranked #5 of 13 hotels in Hanover
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
linda m Willingboro, New Jersey
  • Overview
  • Reviews (110)
  • Photos (37)
  • Location
  • Amenities
  • Q&A (1)
  • Room tips (22)
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110 people have reviewed this hotel

Traveler rating
    51
    38
    11
    8
    2
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31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Willingboro, New Jersey
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel very nice accommodations. BUT it is STAFF that made the stay great. Anything we needed they made possible. Always a smiling hello. The BEST cinnamon rolls. The location was easy to get for business and site seeing.

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Booked via trip adviser in under 60 sec. Room clean, spacey. Friendly service. Food in ground floor restaurant better than expected. Friendly waiter and bar manager. Check out procedure quick. Good coffee at check out counter . Only 5 min to rental car return.

Was this review helpful? Yes
San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed on business last June. Early check-in was provided by guest service agent, thank you for that. Staff was nice. Rooms are spacious and product is very good for the price. Shuttle is a plus. Will stay on business again.

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to be able to accommodate all of you lodging needs. Maybe your next visit with us will be more leisure that business, so that you may get the chance to enjoy some of our wonderful local attractions. We really appreciate you taking the time to... More

Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel... where do I start.... well the staff is amazing!!! They are so helpful and accommodating. When the reunion committee contacted the hotel to make accommodations for our family reunion all of our questions were answered; calls where we left telephone messages were returned promptly and the hospitality coordinator was very professional and took great care of us during... More

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

I'm glad we were able to accommodate your family during your stay with us. It's wonderful to see that you've had a wonderful experience at our hotel. You have such a wonderful family and it was a pleasure to be of service to each and every one of you. We really appreciate you taking the time to give us your... More

Fresh Meadows, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Hotel was beautiful and the staff was OUTSTANDING! The rooms were clean and the bed was Awesome. The Group rate was Great. The staff was always at the front desk and very helpful. I loved the option of paying in cash when checking out. The parking was free and Denny's being right next door was and is very appealing.... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying here with us at the Holiday Inn Express BWI-West. It was a pleasure having you at our hotel. You were such a wonderful family!! We're glad that we were able to accommodate all of your lodging needs as well as provide you with great customer service. The staff here really enjoyed and loved having you with... More

Washington DC, District of Columbia
Top Contributor
68 reviews 68 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff was friendly, the room was clean, and the bed was comfortable. The only "issue" I had was that the air conditioning was noisy. Every time it kicked on, I would have to turn the TV volume up and when it shut off, I would turn the volume down. I don't recall an a/c unit as noisy as this... More

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really apologize for the loud A/C unit in your room. We will definitely report this issue to the proper department for repairs/replacement to resolve this issue. We really appreciate your comments and feedback to help us provide our guest with the best customer service we can.... More

Euclid, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for our family reunion. The staff was exceptional. Very accommodating and pleasant. Group rate was very good. Only setbacks: front desk could have had more staff for check in. There was another family reunion and other groups checking it at same time. Also took too long for rooms to be cleaned. However, when cleaned they were... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. It's wonderful to see that our staff took great care of you as well as being able to accommodate all of your lodging needs. We really want to apologize for the delay in checking in and for all of your patience during that process. It is always a pleasure hosting wonderful... More

Washington DC, District of Columbia
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

If you stay a night here you can park you car for free for up to 30 days, possibly more if you make direct arrangements. It is a good HI Express, rooms are clean, linens are clean, beds comfortable, everything was in working order. If you are doing park and fly you won't get discounted rates, like military, senior and... More

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you've had the chance to take advantage of our Park Stay and Go Package which is a great savings on parking. I really apologize if there were any miscommunication as far as the details of the package. The package includes parking your car up to... More

New Haven, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We held our 2014 Family Reunion at your facility and it could not have been a better choice. The staff at the front desk were professional, kind, courteous. The management staff (particularly Tawanna, Kim and Shawn) were excellent ... very professional but also very personable. There was not one request that we made (and we made many!!!) that they did... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really appreciate you taking the time out of your busy day to give us your comments and feedback as it helps us to provide the best customer service that we can for our guest. We would like to thank you for allowing us to host your... More

Huntsville, Alabama
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I was there for 3 nites for a family reunion. the staff and managers were all extremely helpful, professional, and accomodating. i definitely will recommend to others. (thanks Sean/Shawn///i forget how he spells his name!) The room was comfortable and clean. the hallways were kept up and brightly lit. the room we used for our events was clean and in... More

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. It was a pleasure having you here at our hotel for your family reunion. We would like to sincerely apologize for the delayed check-in and we really thank you for your patience during your wait. It great to know that we were able to accommodate all of your lodging needs. We... More

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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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Near Holiday Inn Express Baltimore - BWI Airport West

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Family Hotel in Hanover
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
Number of rooms
159

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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