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Holiday Inn Express Baltimore - BWI Airport West

2.5 of 5 7481 Ridge Road, Hanover, MD 21076
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Certificate of Excellence 2014
Holiday Inn Express Baltimore - BWI Airport West
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Holiday Inn Express Baltimore - BWI Airport West
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135 reviews from our community

Traveler rating
    66
    43
    12
    11
    3
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34
21
10
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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rshkj
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a short drive to the airport (BWI) and Fort Meade. The breakfast is good and the hotel is clean. It is also close to Arundel mall, and its not to far from DC, but I wouldn't want to drive that far everyday. I would avoid rooms next to the stairs, the doors seem to slam shut. Denny's is... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for taking the time to give us your comments and feedback. We're glad you were able to enjoy your stay with us as well as some of the wonderful local attractions in the area. We apologize for limited options of restaurants within walking distance of the hotel. However, we do offer free shuttle service upon availability within a... More 

Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is excellent for an express hotel with a very helpful staff. Rooms are neat, clean, and well-appointed with an above average breakfast bar. Near BWI with shuttle service. Several restaurants within driving distance.

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. We're glad you've enjoyed your stay with us and we hope you didn't without trying one of our famous delicious cinnamon rolls! We really appreciate you taking the time to give us your comments and feedback regarding your experience with us. We appreciate your loyalty and look forward to your return. More 

Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed here a few times while in Baltimore as it is close to the airport. Pros: Free parking, free breakfast, close to airport, quick drive to lots of dining and shoping. Cons: Nothing in walking distance.

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We really apologize for the inconvenience of not having many options to choose from within walking distance. However, we do offer free shuttle service for our guest within a five mile radius based on availability. We hope we've made your overall stay feel like home away from home and that you've had the chance to enjoy some of our wonderful... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

During my recent stay, I had some problems of my own making with my flight departure and the front staff of this hotel couldn't have been more helpful especially Kulara Jackson. Everyone I have meet who is an employee at this hotel understands customer service. The hotel itself is a good value with good service to BWI airport. The only... More 

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. It was a pleasure to be of assistance to you during your stay with us. I'm glad that Kuiara took great care of you as it is our goal to provide our guest with outstanding customer service. We sincerely apologize for the loud A/C unit in your room. We will definitely... More 

Rochester Hills, Michigan
2 reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel was booked for a business meeting of 24 managers. All sleeping and meeting room accommodations were very good. Customer service provided was excellent. The meeting room set up in a U shape for 24 people was crowded - smaller width tables would have been more effective but we adjusted. All of the staff were very friendly and attended... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We would like to apologize for the inconvenience you experienced due to your meeting room set up. Because we value your comment we have forwarded your concerns to our sales department so we can now ask the important question about preferred meeting table sizes. We are glad to hear Tawanna and our staff made such an positive impression as this... More 

Palmyra, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 21, 2014

We stayed with the Park and Fly rate. The price of the room with free car parking (for 8 days) was very good. The staff was very professional, friendly and helpful. When there was a problem with the shuttle picking us up at the airport, the staff told us to take a taxi and the hotel would pay for it.... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We really apologize for the inconvenience of our shuttle service. I'm glad to see that we were able to take care of you and your transportation back to the hotel. We hope you've had a great vacation or getaway and was able to have fun in the sun instead of the cold weather we have here. We really appreciate you... More 

1 review
5 of 5 stars Reviewed December 15, 2014

I've been around. I always go holiday inn for the points. Staff was great, super welcoming. Never met a nicer staff. It was like a team/family. Most well kept establishment I've been to. Someone is always cleaning or upkeeping. Breakfast was good, I love biscuits and gravy, but not the cheese in omelets... Does anyone like those? But they changed... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Just want to start off by thanking you for your loyalty to the our Brand. We're glad you've had the chance to enjoy our IHG Rewards Reception, it is our way of showing our appreciation to all of our loyal members. Our reception also gives us a chance to greet and mingle with great people from all over. It's great... More 

Maryland
Top Contributor
220 reviews 220 reviews
37 hotel reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed December 15, 2014

The hotel van kept us waiting for an hour in the cold upon our return to BWI, so we gave up on it. If you are familiar with the airport, you know there is no way to wait inside and still see your shuttle, so we were stuck in the cold. First, we were told it would be 20 minutes.... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We sincerely apologize for poor shuttle service you received at our hotel. We assure you that this is not something we practice on a regular basis. Since then we've definitely addressed this issue with the proper department to prevent this from happening again. We really appreciate your loyalty to the brand and we hope that you'll give us another chance... More 

1 review
5 of 5 stars Reviewed November 30, 2014

This was my second time here at this hotel with a large group of athletes and the staff was amazing to each one of them and myself. Starting with Ms. Twanna and Ms. Kim in booking and blocking the rooms to Brittany who was awesome and so helpful when reserving my room. Brittany went out of her way to make... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really appreciate you taking the time to give us your comments and feedback. It's great to see that you've had such a wonderful experience here at our hotel and that our staff took such great care of you. As we strive to provide our guest with... More 

1 review
5 of 5 stars Reviewed November 29, 2014 via mobile

This hotel was outstanding! The staff was incredibly nice and hospitable. The place was very clean and it's in a wonderful location....walking distance from Arundel Mills Mills mall. I have been traveling for years and this is by far one of the best places to stay!

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thanks you for staying with us here at the Holiday Inn Express BWI-West. We're glad that you've enjoyed your stay with us and that we were able to accommodate all your lodging needs. Hope you've had the chance to enjoy some of our wonderful local attractions as well shop at the largest outlet mall in Maryland (Arundel Mills) which is... More 

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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn
Hotel Style:
#4 Family Hotel in Hanover
#8 Business Hotel in Hanover

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