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Holiday Inn Express Baltimore - BWI Airport West

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7481 Ridge Road, Hanover, MD 21076
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Holiday Inn Express Baltimore - BWI Airport West
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Holiday Inn Express Baltimore - BWI Airport West
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164 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Washington Boro, Pennsylvania
Level Contributor
104 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived late to BWI due to airport problems in Chicago and needed a place to stay. HIE was good to us. The room was clean and spacious and the bed big and comfortable. Everything worked as it should and the service was great. The breakfast was a big spread, not just continental. We had the turkey sausage and biscuits... More 

Was this review helpful? Yes 1
Lancaster County, Pennsylvania
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here the night before flying out of BWI early am and the night after coming back late. I wasn't there enough to comment on many of the amenities, but their hot breakfast was excellent - many choices, very fresh. Room and bed clean and comfortable. But what I really want to compliment them on is their airport shuttle... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Glad to see that we were able to take good care of you during your short time with us. We apologize for all the inconvenience you've experienced during your time of travel, but we hope we were able to make your night a lot better. Hope your next visit will be a more enjoyable one. We really appreciate you taking... More 

San Antonio
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The HIE was what you might expect from the brand. Although the facilities looked a little older, the remodel appears to have upgraded the hotel nicely. My 4-night stay was cut short to just one night and the staff was very helpful in checking me out late and recognizing the emergency.

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. Sorry you had to cut your visit short, but glad you enjoyed the time you were here with us. We really appreciate you taking the time to give us your comments and feedback and we hope to see you again soon. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I recently had an event in the banquet room and was very pleased with the service. I was allowed to bring in my own food versus using the hotel's catering. The room was a great size for an intimate gathering of 75 people. It is very elegant. They offered the layout I requested, clean table linens, and comfortable seating. They... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you so much for your wonderful comments and feedback. It's great to see that our staff took really good care of you and was able to accommodate all of your needs during your stay with us. It was our pleasure to provide you with outstanding customer service and we hope to see you next year same time, same place... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Nice hotel. Clean friendly staff, breakfast bonus. Altogether nice. Close to mall and store. ...............................................................................................................

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you Mr. Jones for taking time to share your experience here at the Holiday Inn Express BWI-West. I hope you had a great time at the festival! I hope you also got the chance to enjoy some of our local attractions as well such as the Maryland Live Casino, Arundel Mill Outlet Mall, Dave and Busters and more. Thanks... More 

Andover, Massachusetts
1 review
4 of 5 stars Reviewed May 26, 2015

Just as I was going to bed, I noticed tiny ants on the night stand - lots of them. I called asking for a room change, but hotel was at capacity. The front desk offered to have sprayed within 30 minutes, but I passed because I just wanted to go to sleep. Within 10 minutes, they called that a room... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Just want to start off by offering my sincere apology for your experience here at our hotel and for any inconvenience it may have caused. I'm glad we were able to resolve the issue in a timely manner as well as offering a compensation to your satisfaction. We appreciate you taking the time to give us your comments and feedback.... More 

Richmond, Virginia
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 26, 2015

I enjoyed my stay here. The first attempt at checking in was a dud, clerk was very friendly but room wasn't ready. Second attempt was met with a lobby full of loud teenagers and a busy clerk. He was courteous and took care of us as best he could. The room was very nice, king with a wet bar. Very... More 

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Hi Butta 1898, Thank for choosing the Holiday Inn Express BWI-West. My sincere apologies for your room not being available during your first attempt to check in. I'm glad to see your second attempt was a great success and that we were able to accommodate you and your family during your stay. I'm sorry you didn't have the chance to... More 

Garner, North Carolina
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 22, 2015

I was really impressed by the cleanliness of the bedroom and bathroom. Bed seemed extremely firm at first, but actually had a good night's sleep. Breakfast was very good with more variety than we often see, and the free shuttle drive to the airport took only about ten minutes. There's also a Denny's next door if you want a late... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thanks for taking the time to tell us about your experience with us. It's great to see that we were able to accommodate your lodging needs. I'm excited to see that you've enjoyed our wonderful breakfast. I hope you were able to enjoy one our delicious signature cinnamon rolls. Thanks for choosing the Holiday Inn Express BWI-West and we hope... More 

Cedar Grove, New Jersey
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed April 30, 2015

Only stayed one night for early departure from BWI. Super convenient and close to the airport. Check In- Quick but the lady was not really friendly and could use hospitality refresh course. No smiles but I assume she was already on the defense because the King I had booked was oversold. Which honestly I didn't care since it was just... More 

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We're glad we were able to meet all of your lodging needs during your stay with us. We hope you've had the chance to visit some of our wonderful local attractions such as the Arundel Mills Outlet Mall, Maryland Live Casino, Medieval Times etc. You definitely can't leave without trying one of our delicious signature cinnamon rolls. We really appreciate... More 

Houston, TX
Level Contributor
101 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed April 28, 2015

This is a decent, reasonably priced airport hotel. We were there for 3 nights and while satisfactory decided to move to a little more nicer hotel for the 4th night. Hotel has all the amenities you would need for a decent stay. Nice size room, comfortable beds (doubles not queens), microwave, minifridge, coffee maker, hair dryer. Free wifi internet worked... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really appreciate your loyalty to our brand and would like to sincerely apologize for any inconvenience you may have experienced during your stay with us. We want to also apologize for any noise in the hallway from housekeeping. This issue will definitely be addressed and forwarded... More 

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