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Holiday Inn Express Baltimore - BWI Airport West

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7481 Ridge Road, Hanover, MD 21076
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Holiday Inn Express Baltimore - BWI Airport West
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Holiday Inn Express Baltimore - BWI Airport West
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159 reviews from our community

Traveler rating
    74
    52
    18
    12
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Andover, Massachusetts
1 review
4 of 5 stars Reviewed 2 days ago NEW

Just as I was going to bed, I noticed tiny ants on the night stand - lots of them. I called asking for a room change, but hotel was at capacity. The front desk offered to have sprayed within 30 minutes, but I passed because I just wanted to go to sleep. Within 10 minutes, they called that a room... More 

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Richmond, Virginia
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I enjoyed my stay here. The first attempt at checking in was a dud, clerk was very friendly but room wasn't ready. Second attempt was met with a lobby full of loud teenagers and a busy clerk. He was courteous and took care of us as best he could. The room was very nice, king with a wet bar. Very... More 

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Garner, North Carolina
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was really impressed by the cleanliness of the bedroom and bathroom. Bed seemed extremely firm at first, but actually had a good night's sleep. Breakfast was very good with more variety than we often see, and the free shuttle drive to the airport took only about ten minutes. There's also a Denny's next door if you want a late... More 

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Cedar Grove, New Jersey
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Only stayed one night for early departure from BWI. Super convenient and close to the airport. Check In- Quick but the lady was not really friendly and could use hospitality refresh course. No smiles but I assume she was already on the defense because the King I had booked was oversold. Which honestly I didn't care since it was just... More 

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We're glad we were able to meet all of your lodging needs during your stay with us. We hope you've had the chance to visit some of our wonderful local attractions such as the Arundel Mills Outlet Mall, Maryland Live Casino, Medieval Times etc. You definitely can't leave without trying one of our delicious signature cinnamon rolls. We really appreciate... More 

Houston, TX
Top Contributor
97 reviews 97 reviews
91 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a decent, reasonably priced airport hotel. We were there for 3 nights and while satisfactory decided to move to a little more nicer hotel for the 4th night. Hotel has all the amenities you would need for a decent stay. Nice size room, comfortable beds (doubles not queens), microwave, minifridge, coffee maker, hair dryer. Free wifi internet worked... More 

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really appreciate your loyalty to our brand and would like to sincerely apologize for any inconvenience you may have experienced during your stay with us. We want to also apologize for any noise in the hallway from housekeeping. This issue will definitely be addressed and forwarded... More 

Madison, Wisconsin
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

Stayed here on a business trip. Waited at the airport for over an hour for the shuttle to pick us up. Called several times and was assured each time that the shuttle would be there in 10 minutes. Finally took a cab, which only took 9 minutes to get to the hotel. Other than that, the amenities were fine -... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Pete D, Thank you for taking the time to review our property. I am delighted to hear that you were satisfied with the featured amenities at the hotel. We are committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay with regard to the... More 

Salem, Virginia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed at this motel because we had stayed at the one in Ranson, West Va.. which we were very pleased with. We went to the motel to make sure where it was at before going over to the Casino. Kevin who was going to help us check in was super nice but the women who was there, RUDE !! I... More 

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

I would like to start off by apologizing for rude behavior you've experienced during your stay at our hotel. We will definitely address this issue to ensure that it doesn't happen again. However, shuttle service for our guest to and from the airport is our 1st priority and we must accommodate our airport guest before any other request. Every request... More 

Cornelius, North Carolina
Top Contributor
205 reviews 205 reviews
43 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is about 7 minutes from the BWI Airport. Complimentary shuttle service to/from the airport and Amtrak train station, and more. Rooms are not the quietest but very comfortable. Staff was very accommodating. Breakfast is complimentary but not exactly fine dining. Eggs are liquid/powdered and salty. Everything else is pre-cooked and heated in the kitchen. There is a Denny's right... More 

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. It's a pleasure to be able to accommodate all of your lodging needs with the exception of breakfast. We really apologize for any inconvenience you've experienced with our breakfast bar selections. Unfortunately our breakfast items are a brand standard. However, I will be glad to forward your... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 17, 2015

Been there 1 night so far amid 3-night stay. New or newish, clean, attractive decor all pluses. Breakfast bar perfect HIE style, with courteous, prompt attendants. Bathroom & bedroom mini suite very nice. Great water pressure even on high floor and plenty of hot water. Plenty of outlets. Excellent bed. Quiet despite being near airport. Got IHG Platinum upgrade. I'd... More 

Was this review helpful? Yes 1
Berlin, Maryland
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 12, 2015

Visited Baltimore for the weekend to attend an Orioles game. Chose this hotel due to it being 10 minutes from the stadium, and free breakfast. First of all, this hotel does not offer the channel that carries the Orioles games, found it weird, had to visit a local bar to catch the evening game, before our game the next day.... More 

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We would like to sincerely apologize for any inconvenience you've experienced during your stay with us. It was extremely busy at breakfast the weekend of your stay and we were trying to replenish the breakfast items as quickly as possible. However, we would like to make this matter right by you. If you would please give us a call at... More 

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