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Holiday Inn Express Baltimore - BWI Airport West

2.5 of 5 7481 Ridge Road, Hanover, MD 21076
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Certificate of Excellence 2014
Holiday Inn Express Baltimore - BWI Airport West
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Holiday Inn Express Baltimore - BWI Airport West
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138 reviews from our community

Traveler rating
    69
    43
    12
    11
    3
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35
23
10
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Clifton, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

After researching, frowning at prices, and cursing at location, we finally settled on the Holiday Inn Express. It was a good life decision. Tawanna and Kevin helped us check in and they could not have been more down to earth and nice. The room was standard. There wasn't anything special about it. The beds were comfortable and they had pillows... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Hello Haillie, glad we were your choice for your romantic getaway. Hope you had a great time at Medieval Times. I've been and it's a great show! I'm glad Kevin and Tawanna took great care of you during your stay with us. I'll be sure to pass your positive comments and feedback along to them both. We do apologize for... More 

Sykesville, Maryland
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

got to the hotel around 4 and the room wasn't ready. Marlo and Tawana (sp?) were great and put a rush in to get the room ready. room was nice and clean. breakfast was super crowded but again, the staff did a great job keeping everything filled. and there was bacon! would definitely stay here again

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Hi Michelle, we really apologize for the delay at check-in. I'm glad to see that Marlo and Tawanna were able to assist you in a timely manner. I hope your overall stay with us was very enjoyable. We really appreciate you taking the time to give us you comments and feedback. Glad you've had the chance to enjoy our complementary... More 

north carolina
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and I located this hotel after a rather long search. We needed a place with easy access to the airport but also easy access from local highways. We drove up from NC to meet her as she flew up from FL. It was a very nice facility and very comfortable. The breakfast was great and just what we... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We would like start by apologizing for the slamming exit doors. Hopefully your next visit with us will be a more pleasant stay regarding the location of your room. We hope you were able to enjoy our hot breakfast featuring our delicious signature cinnamon rolls during your stay with us. We also offer free shuttle service based on availability anywhere... More 

rshkj
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2015

It is a short drive to the airport (BWI) and Fort Meade. The breakfast is good and the hotel is clean. It is also close to Arundel mall, and its not to far from DC, but I wouldn't want to drive that far everyday. I would avoid rooms next to the stairs, the doors seem to slam shut. Denny's is... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for taking the time to give us your comments and feedback. We're glad you were able to enjoy your stay with us as well as some of the wonderful local attractions in the area. We apologize for limited options of restaurants within walking distance of the hotel. However, we do offer free shuttle service upon availability within a... More 

Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2015

This is excellent for an express hotel with a very helpful staff. Rooms are neat, clean, and well-appointed with an above average breakfast bar. Near BWI with shuttle service. Several restaurants within driving distance.

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. We're glad you've enjoyed your stay with us and we hope you didn't without trying one of our famous delicious cinnamon rolls! We really appreciate you taking the time to give us your comments and feedback regarding your experience with us. We appreciate your loyalty and look forward to your return. More 

Denver, Colorado
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 14, 2015

I have stayed here a few times while in Baltimore as it is close to the airport. Pros: Free parking, free breakfast, close to airport, quick drive to lots of dining and shoping. Cons: Nothing in walking distance.

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We really apologize for the inconvenience of not having many options to choose from within walking distance. However, we do offer free shuttle service for our guest within a five mile radius based on availability. We hope we've made your overall stay feel like home away from home and that you've had the chance to enjoy some of our wonderful... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2015

During my recent stay, I had some problems of my own making with my flight departure and the front staff of this hotel couldn't have been more helpful especially Kulara Jackson. Everyone I have meet who is an employee at this hotel understands customer service. The hotel itself is a good value with good service to BWI airport. The only... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. It was a pleasure to be of assistance to you during your stay with us. I'm glad that Kuiara took great care of you as it is our goal to provide our guest with outstanding customer service. We sincerely apologize for the loud A/C unit in your room. We will definitely... More 

Rochester Hills, Michigan
2 reviews
4 of 5 stars Reviewed January 9, 2015

This hotel was booked for a business meeting of 24 managers. All sleeping and meeting room accommodations were very good. Customer service provided was excellent. The meeting room set up in a U shape for 24 people was crowded - smaller width tables would have been more effective but we adjusted. All of the staff were very friendly and attended... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We would like to apologize for the inconvenience you experienced due to your meeting room set up. Because we value your comment we have forwarded your concerns to our sales department so we can now ask the important question about preferred meeting table sizes. We are glad to hear Tawanna and our staff made such an positive impression as this... More 

Palmyra, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 21, 2014

We stayed with the Park and Fly rate. The price of the room with free car parking (for 8 days) was very good. The staff was very professional, friendly and helpful. When there was a problem with the shuttle picking us up at the airport, the staff told us to take a taxi and the hotel would pay for it.... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We really apologize for the inconvenience of our shuttle service. I'm glad to see that we were able to take care of you and your transportation back to the hotel. We hope you've had a great vacation or getaway and was able to have fun in the sun instead of the cold weather we have here. We really appreciate you... More 

1 review
5 of 5 stars Reviewed December 15, 2014

I've been around. I always go holiday inn for the points. Staff was great, super welcoming. Never met a nicer staff. It was like a team/family. Most well kept establishment I've been to. Someone is always cleaning or upkeeping. Breakfast was good, I love biscuits and gravy, but not the cheese in omelets... Does anyone like those? But they changed... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Just want to start off by thanking you for your loyalty to the our Brand. We're glad you've had the chance to enjoy our IHG Rewards Reception, it is our way of showing our appreciation to all of our loyal members. Our reception also gives us a chance to greet and mingle with great people from all over. It's great... More 

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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn
Hotel Style:
#4 Family Hotel in Hanover
#8 Business Hotel in Hanover

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