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Residence Inn Arundel Mills BWI Airport

#10 of 14 Hotels in Hanover
Certificate of Excellence
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7035 Arundel Mills Circle, Hanover, MD 21076
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Residence Inn Arundel Mills BWI Airport
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Residence Inn Arundel Mills BWI Airport
Residence Inn Arundel Mills BWI Airport
Residence Inn Arundel Mills BWI Airport
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91 reviews from our community

Traveler rating
    45
    28
    10
    4
    4
See reviews for
25
20
6
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Residence Inn Arundel Mills BWI Airport
See the most recent reviews
Ashburn, Virginia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 25, 2013

Second time at this hotel. First was in November and was fine. Second was in December. Front desk staff was not helpful. We didn't get our wakeup call and the response from the front desk was your room phone must be broken. REALLY that's all. We stayed there due to an early hockey game with my son. Fortunately my phone... More 

Was this review helpful? Yes 2
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

We are sorry that you had a service failure while visiting our hotel and hope that you will return. More 

USA
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 25, 2013

My family and I have always stayed at Marriott hotels when we travel. We have never had such a horrible experience. Starting from the moment we checked in it was nothing but trouble. I suggest nobody even considers this Residence Inn the next time you're in the Baltimore area, there are plenty of hotels with staff whom are actually interested... More 

Was this review helpful? Yes 2
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your candid feedback. I am sorry that your stay was not up to your expectations. More 

Senior Contributor
31 reviews 31 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 23, 2013

We stayed here for the inauguration. It was excellent, from the rooms to the staff and the breakfast. We stayed in a one-bedroom suite for seven (7) days. The rooms were super clean and spacious. The furniture and décor was updated. The only drawback is the walls are very thin, so watch what you say, the people walking down the... More 

Was this review helpful? Yes 1
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review! Our team works hard every day to make special connections with our guests and we are happy that you enjoyed your stay. Don't wait four years until the next Inauguration to come back! More 

Bristol, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 20, 2013

Stayed here for a 4 day business trip which was fine - although I had planned to stay here as part of my holiday beforehand, so glad I didn't as I really would have been bitterly disappointed. For business it was fine, eating breakfast from polystyrene bowls with plastic spoons was a little disconcerting and having to walk down to... More 

Was this review helpful? Yes 1
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your feedback. We are getting ready to start a complete renovation of our lobby, library, billiard room, dining room and hallways. Please come and check it out in Spring 2013! More 

Richmond, Virginia
Contributor
18 reviews 18 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 1, 2013

My family and I had a great stay at this hotel while we were in town to visit the Arundel Mills outlet and Maryland Live! Casino. The facility itself is right across the street from the Mall/Casino. They offer a 24 hour shuttle back and forth. All you have to do is call! Our suites were just as described! If... More 

Was this review helpful? Yes 2
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your comments about our hotel. Our team works hard make each of our guests feel appreciated. We are glad we made a connection with you and look forward to welcoming you back! More 

Washington DC
Top Contributor
164 reviews 164 reviews
42 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed September 29, 2012

The perfect stay for a rewards guest. I'm sure the service is equally great for any guest and was very pleased with the upgrade and treatment staying on reward points. It is ideally central to many attractions, a short drive from Baltimore's Inner Harbor, and shopping/casino within walking distance. Lots of restaurant choices are also within a short walk or... More 

Was this review helpful? Yes 1
York, Pennsylvania
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 14, 2012

This was a last minute Saturday stay decision for my husband and I. Glad we did. First let me say, that I made the reservation online and there was no problem checking in. I requested an early check-in and it was made available. Front desk staff, "AWESOME". Made us feel special from the time we arrived. The room was nice... More 

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 28, 2012 via mobile

Great hotel for quick stop over to experience dc area. Apartment are large and comfortable. Bed are a little be hard but sleeps well. Hotel has a shuttle bus to airport and nearby mall and train station so call before coming to avoid paying for cab. Breakfast is nice though limited in spread. Hotel also has a pool and very... More 

Was this review helpful? Yes 1
new york
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 30, 2012

We were very pleased with how friendly the staff was (even at the late hour of our arrival). The suite was clean and nicely decorated. The amenities, including the laundry facility, business center and work out room, were great. Best of all, the breakfast buffet was a great treat to get us on the road back home.

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Dublin, Ohio
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed June 21, 2012

I'm a silver Marriott frequent guest, platinum Hyatt and Gold Hilton. We had just come from a lovely stay at the Hyatt Regency Resort in Cambridge. I didn't expect this Residence in to be of the same quality, but by reading the reviews on Trip Advisor, I expected much more than I received. Check-in went fine, the location is close... More 

Was this review helpful? Yes 4
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