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Residence Inn Arundel Mills BWI Airport

#10 of 14 Hotels in Hanover
Certificate of Excellence
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7035 Arundel Mills Circle, Hanover, MD 21076
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Residence Inn Arundel Mills BWI Airport
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Residence Inn Arundel Mills BWI Airport
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103 Reviews from our TripAdvisor Community

Traveler rating
    49
    33
    12
    5
    4
See reviews for
28
24
7
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (103)
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    (30)
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There are newer reviews for Residence Inn Arundel Mills BWI Airport
See the most recent reviews
Farmville
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 20, 2014

I planned a weekend getaway for my husband and I, we are a middle age couple and need some time for ourselves. I always plan the trips for us seeing that our comfort needs are met. We live in Pa and were going to a wedding Friday evening and did not want to drive home, so I thought lets plan... More 

Was this review helpful? Yes 1
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review, I'm glad we were able to meet and exceed your expectations at the Residence Inn Arundel Mills. When you're in need of another weekend getaway, please don't look further than us. We would love to have you back. Many thanks, Shaune Johnson More 

1 review
5 of 5 stars Reviewed September 19, 2014

I stayed there for 2 months due to school in the local area. I enjoyed everything about the hotel. The Residence is in an awesome location, right next to everything; mall, movies, and casino. They had a great staff, Maria Razuri an amazing lady, were always very helpful and had excellent customer service. I loved the breakfast and dinners....plus wine... More 

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review Arian N, I'm glad you enjoyed yourself while staying at the Residence Inn Arundel mills for an extended stay. We're the perfect hotel in that area for long term stays, as well as, short reservations. I will share your awesome comments with Maria. Many thanks, Shaune Johnson More 

Alexandria, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2014

Stayed at this Marriott property to be close to Maryland Live Casino. Location was perfect. Room was great. Clean, stainless steel kitchen, corner fireplace and windows that open. Everything that I needed. As a Marriott Rewards member, all of my normal request were honored except late check out. Normally, I'm permitted to check out between 1pm and 2pm but this... More 

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review, I'm glad that you enjoyed your stay and we look forward to welcoming you again in the near future. I apologize that we were unable to extend your reservation or grant you a later check out. We were extremely busy over the holiday weekend with a large group checking in. Please don't hesitate to contact... More 

Minneapolis, Minnesota
Top Contributor
189 reviews 189 reviews
127 hotel reviews
207 helpful votes 207 helpful votes
2 of 5 stars Reviewed August 13, 2014

When I checked In they said they were overbooked and asked if I would be willing to switch to the SpringHill. I said I couldn't as I was traveling with a group for work, but I wish I did. My room had a portable air conditioner unit for some reason which created a hole in my window which allowed hot... More 

Was this review helpful? Yes 1
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review xiphoid76, I am terribly sorry that you left the Residene Inn Arundel Mills with a less than perfect experience. Although I tried reaching out to you when I heard you had an issue with your stay, it was too little too late. Our expectation is to meet and exceed all guest expectations and from your... More 

Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 13, 2014

Had booked this hotel and was presently surprised. Staff was nice and accommodating. Place was fully booked and you could tell why. Did not stay long enough to try the breakfast. Hotel is in an area adjacent to the mall but because there are other Hilton brands in this area, the parking lots get full easy. Stayed in a king... More 

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review StarkStan20, I'm glad you enjoyed your stay at the Residence Inn Arundel Mills. We look forward to having you again in the future, and hopefully winning you over as a loyal Marriott guest. Many thanks, Shaune Johnson More 

Cheltenham, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 8, 2014

I will be staying at this hotel for the third time in just over a year next month. The reasons I keep going back are many so I will try to explain why. The staff on reception are always friendly and helpful on arrival, during the stay and when leaving. The food service staff always appear happy and willing to... More 

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review Nickoo9, I am glad you enjoyed your time at the Residence Inn Arundel Mills. The location of the hotel is great for shopping, restaurants and a beautiful casino. We look forwrad to having you again in the near future. Many thanks, Shaune Johnson More 

Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

If you go to Arundel Mills/Maryland Live! casino, the place to stay is the Residence Inn. It is clean and very accommodating. The front desk manager, Laura, will help you with anything she can do to make your stay a pleasant one. They provide shuttles to and from the mall and the casino. My husband and I did not have... More 

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review ECM88, I have gone ahead and shared your comments with Laura. She was beyond overjoyed to hear that she made a difference in your stay. I'm glad that we were able to meet and exceed your expectations. Looking forward to seeing you in the near future. Many thanks, Shaune Johnson More 

Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 27, 2014

Two weeks stay in July 3-18, at this homely hotel. Super nice breakfast and a nice evening snack in evening provided by hotel. A very nice pool to relax in when u visiting during summer. Spent every day after shopping, sunbathing and relaxing before evening snack. The hotel has everything u need. A nice outdoor area for relaxing in evening... More 

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review Anna V, I'm glad you enjoyed your stay here, and we certainly are looking forward to having you again. May thanks, Shaune Johnson More 

2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 24, 2014

We are members of the Marriott rewards program. Over the last couple of years we have enjoyed staying at the Marriott Residence Inns. We made reservations at the Marriott Residence Inn at Arundel Mills, Hanover MD(clode to BWI Thurgood Marshall Airport) on April 7, 2014 to stay there on June 10, 2014. On June 10, the date of our stay,... More 

Was this review helpful? Yes 3
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review David W, I am terribly sorry that we were unable to honor your guaranteed reservation here at the hotel. We would not chose to move a guest due to their payment method, unfortunately we had a guest that was staying with us to be close to one of the military bases and they ended up... More 

Raleigh, North Carolina
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed July 19, 2014

I had purposely earned and used points from my affiliated credit card to book a stay at this Marriott hotel for an event on July 12,2014. We booked our room on April 22, 2014 using the rewards code we were given. A full page rewards certificate was mailed and we used this upon check in on 12Jul. I should add... More 

Was this review helpful? Yes 3
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review, I am terribly sorry we failed to provide adequate customer service to you and your family. I'd like to speak with you further about your past stay. Your experience is not common for this hotel or Residence Inn by Marriott. Please feel free to contact me directly at 410-799-7332 or email me at shaune.johnson@marriott.com. Many... More 

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