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All 13 Hanover hotels

Residence Inn Arundel Mills BWI Airport

3.0 of 5 Hotel   |   7035 Arundel Mills Circle, Hanover, MD 21076
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77%
Ranked #12 of 13 hotels in Hanover
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed July 24, 2013
NinaVVV Norfolk, Virginia
  • Reviews (62)
  • Photos (31)
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  • Room tips (17)
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62 people have reviewed this hotel

Traveler rating
    30
    19
    7
    3
    3
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19
14
5
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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There are newer reviews for Residence Inn Arundel Mills BWI Airport
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Seattle
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed July 31, 2013

I have to say that some of our time here (two weeks) was truly awful. We won't return but I doubt it would make a difference. This hotel has many negatives but a few shining pluses- -housekeeping staff was rude in the halls and had an attitude from the first day -they would glare at us and other guests while... More

Was this review helpful? Yes 1
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

I'm very sorry you had a mixed experience while staying at our hotel. We strive to connect and engage all of our guests and ensure they have a problem free stay. Please feel free to contact me at the hotel to further discuss your concerns. More

Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 24, 2013

No complaints about the hotel itself. It's new-ish and has a nice lobby area. The location is excellent, close to the Arundel Mills Mall, with a free shuttle to get you there. Our problem was with room cleaning. They missed one day after we had specifically asked to have it done on our way out. Nothing worse than coming back... More

Was this review helpful? Yes 1
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review. It is always helpful to see our service from the guest perspective. I'm very sorry about your concerns with the housekeeping service. I will address these with our Executive Housekeeper. There is no excuse for unfriendly service in the hospitality industry, it's just what we do! One of our key phrases here is "find creative... More

Adelaide, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 14, 2013

I stayed here for 50 odd days and loved every minute of it. Being across the carpark for the Arundel Mills shopping mall was great. It meant I could walk over to the centre without trying to find a carpark as it can be quite difficult on weekends. There are plenty of restaurants that surround the shopping mall and within... More

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tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for choosing Residence Inn Arundel Mills as your "home away from home" while on extended travel! Our team works hard every day to make our extended stay guests feel at home and appreciated. I'm glad you were able to take advantage of our excellent location adjacent to Arundel Mills Mall and Maryland LIVE! Casino. We are already looking... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 9, 2013

Stayed at the hotel with friends in June. The hotel is modern and clean. The rooms are spacious and have everything you need and more. Restaurants, a casino and mall are within walking distance. We will definitely book this hotel again.

Was this review helpful? Yes
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for submitting a review of our award winning hotel! We love to hear from our guests! Our location on the grounds of Arundel Mills shopping, dining and entertainment complex and Maryland LIVE! Casino makes us the perfect choice for a fun and action packed trip. Thank you for choosing Residence Inn Arundel Mills! We'll see you next time! More

Nanjemoy, Maryland
Top Contributor
59 reviews 59 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 8, 2013

I stayed at the hotel on a Friday night after spending the evening at Maryland Live Casino. the location is very convenient to the casino and shopping. The room was very spacious, clean and cozy. There was a full kitchen. The only negative comment I have is that we went down to the free hot breakfast at 9:30. It ends... More

Was this review helpful? Yes
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review! Glad you enjoyed your visit to our hotel and the awesome shopping and entertainment at the Arundel Mills Mall. We hope you were a BIG winner at Maryland LIVE! Casino! Please accept our apologies regarding the delay in food service at the complimentary breakfast. Our busiest time on the weekend is between 9am and 10am... More

New Haven, Michigan
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 27, 2013

I've stayed at over 34 Residence Inn by Marriotts in the past 10 years, and this by far is the best. This hotel is nestled in a secluded and beautiful location and is in walking distance from the Arundel Mills Mall and plenty of restaurants. The staff were great as well.

Was this review helpful? Yes
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for taking the time to post a review! We are so happy that you enjoyed your stay and look forward to your next visit. More

Falmouth, MA
Top Contributor
332 reviews 332 reviews
18 hotel reviews
174 helpful votes 174 helpful votes
4 of 5 stars Reviewed April 16, 2013

When traveling by car, we like to stay in a Residence Inn. Having a kitchen and a free breakfast is convenient and the suite allows me to stay up late and read or watch a movie without disturbing my wife. Check in was easy and our room was clean and comfortable.

Was this review helpful? Yes 2
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

We are pleased that you prefer Residence Inn as your "home away from home"! Thank you for staying with us and come back soon! More

Contributor
12 reviews 12 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2013

This was an unexpected stay but I am so happy we made the decision to stay here!! The staff was very pleasant and appeared to enjoy working here. They were in a playful mood (even thought we checked in around 9:30 pm). Check-in was a breeze. The room...amazing!! The room was very inviting and felt like I was at home.... More

Was this review helpful? Yes 1
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for staying with us! Our team appreciated your comments about our "playfulness". FUN is a huge element of our culture and we are always glad to include our guests! We look forward to inviting you back- More

Novi, Michigan
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 29, 2013

Was in Baltimore to pick up my daughter returning from Afghanistan deployment. 2 bedroom suite was perfect for sleeping, and for hosting the many visitors that came during the 2 night stay. They were renovating the lobby and refurbishing the carpet on several floors. The staff was very accomidatin (especially Sharon D at the front desk...Thank you Sharon!) Location was... More

Was this review helpful? Yes
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for choosing our hotel for such a wonderful occasion as welcoming your daughter home! We are so happy that we were able to provide a home away from home for you, your family and friends. Come see us again (after the renovation is completed!)! More

Bel Air, Maryland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 15, 2013

Booked through a bidding site, got an awesome rate. The hotel and room was very clean and modern. Well equiped kitchenette, eating area and sitting/tv area. Staff was friendly, breakfast was above average for free. I think next time we travel with our kids the Residence will be our preference.

Was this review helpful? Yes 1
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you so much for your review! Glad you had the opportunity to give Residence Inn a try! You've been Residized! Looking forward to welcoming you back- More

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Additional Information about Residence Inn Arundel Mills BWI Airport

Address: 7035 Arundel Mills Circle, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Arundel Mills BWI Airport 3*
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Also Known As:
Residence Inn Arundel Mills Bwi Airport Hotel Hanover
Residence Inn Hanover
Hanover Residence Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
80

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