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Residence Inn Arundel Mills BWI Airport

#10 of 14 Hotels in Hanover
Certificate of Excellence
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7035 Arundel Mills Circle, Hanover, MD 21076
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Best prices for: 1 room 1 guest
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Residence Inn Arundel Mills BWI Airport
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Residence Inn Arundel Mills BWI Airport
Residence Inn Arundel Mills BWI Airport
Residence Inn Arundel Mills BWI Airport
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100 reviews from our community

Traveler rating
    47
    32
    12
    5
    4
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26
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Residence Inn Arundel Mills BWI Airport
See the most recent reviews
Augusta, Georgia
1 review
5 of 5 stars Reviewed March 25, 2015 via mobile

I must say, this is an amazing property. And the service! They make sure to address all needs of the guest and I would be remissed if I didn't thank Linwood, Maria, Adrian and Carol for all their help. Thank you and hope to see you soon!

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you so much for taking the time to review your stay. I'm so glad to hear you had a great experince with the hotel and the staff. I will make sure to pass on the kind words to all the staff mentioned. We look forward to your next visit. Thank you, More 

Peoria, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

I always try to book at Residence Inn for my business travel. I had booked my travel through Omega travel per policy. After arriving in DC and arriving at the first Marriott was disappointed that the hotel had overbooked and my reservation at Residence Inn Capitol in Washington DC had no rooms available and placed me at the Residence Inn... More 

Was this review helpful? Yes 1
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you for you review and your feedback! I'm so glad to hear you enjoyed your stay with us! I will make sure to let Maria know how great she handled your situation and how thankful you are for it. I hope to see you again the next time you are in town. Thank you, More 

Hanover, Maryland
1 review
5 of 5 stars Reviewed March 19, 2015

My family and I stayed here because the pipes burst in our home. It was very clean and well kept. The staff was very friendly, accommodating and helpful. The shuttle bus service was pretty good. I would definitely recommend this hotel. Kudos to the exceptional staff: Melanie, Brandon, Jaime, Linwood, Reynoldo, Maria, Shyanne, Shaune and Carol.

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you so much for taking the time to review your stay with us. We are all happy to hear you enjoyed the visit although it was very unexpected. I hope all is well with the house, if you ever need us again we'll be here. I'll make sure to pass on the kind words to the staff, I... More 

Hanover, Maryland
1 review
5 of 5 stars Reviewed March 12, 2015

I stayed 67 nights at this hotel and was VERY impressed with the professional, friendly and helpful staff, the clean facilities, and their flexibility to meet my individual needs. It was my home away from home. Access to a cheap laundry room, a well-equipped gym, and complimentary breakfast and dinner made my life simple and convenient allowing me to spend... More 

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi Ms. Irish, Thank you for your warm review! The staff loved having you and were all sad to see you go. They were very appreciative of the gifts you left for them on your way out. Please don't hesitate to contact me if I can be of further assistance to you in the future. Best wishes to you and... More 

Baltimore
2 reviews
3 of 5 stars Reviewed March 5, 2015 via mobile

I decided to get a room for the night after enjoying myself at the casino. After arriving at the hotel via shuttle bus, I checked in with no issues. The front desk representative was very helpful and friendly. The room, on the other hand, had a musky smell upon entering. I didn't complain about because it was late and I... More 

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review Stacy B, I'd like to apologize that your room had an odor as that is not common here at the Residence Inn Arundel Mills. I will follow up with my housekeeping team and share your comments so another guest doesn't have a similar experience. I'm glad you enjoyed the rest of your stay. Many thanks,... More 

Connecticut
1 review
4 of 5 stars Reviewed February 11, 2015

Although not top of the line, this was a nice hotel at which to stay. My VERY clean, spacious suite more than met my needs. I only stayed 2 nights, but the kitchen was fully equipped with everything you would need for a longer stay. However, the decorating throughout the hotel was gaudy and looked cheap. The color palette was... More 

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Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi delores 226, Thank you for your review! I'm glad you enjoyed your suite, every guest enjoys an upgrade. I'm sorry you didn't agree with our interior designer. Thanks for overlooking their taste, and writing a positive review. Many thanks, Shaune Johnson More 

Williamsburg, Virginia
Top Contributor
59 reviews 59 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 18, 2015

Located an easy walking distance to Arundel Mills Mall, Bass World, casino & multiple dining options. Also a short distance from BWI and Baltimore. Having lodged at this Residence Inn multiple times since it first opened, its time for a make-over. Most disappointing was the Manager's Reception, pretty lame and the breakfast offerings scant. Residence Inn by Marioot is my... More 

Was this review helpful? Yes 1
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review Magickayak, I'm terribly sorry you did not enjoy our evening social. As a brand, Residence Inn is making changes to the evening social. Stayed tuned as many exciting changes are on the way. Many thanks, Shaune Johnson More 

Kaiserslautern, Germany
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 10, 2015

Beautiful room, exceptionally clean and up to date. Amazing breakfast included, clean tables and dining area. Allowed our two dogs to stay with us and had a pet friendly notice to put on our door so staff wouldn't open door and let them out. Super helpful and friendly staff. Would recommend this hotel again.

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review, I'm glad you enjoyed your stay at the Residence Inn Arundel Mills. You named all of the amenities that make this hotel a favorite of mine as well. We look forward to seeing you again in the future. Many thanks, Shaune Johnson More 

2 reviews
5 of 5 stars Reviewed January 7, 2015

My husband and I booked a two bedroom queen suite here for a small get together with some friends and it was great! The decor was simple yet stylish. The bed was very comfortable! The living room space and kitchen space was ample and the kitchen had generous counter space. We loved the fact that they offered a stove in... More 

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review Jamie S, I'm glad that our 2 bedroom suite worked for you and your husband. The Residence Inn Arundel Mills has the largest suites in the area and we are proud to meet and exceed all of your guest expectations. Looking forward to having you again in the future. Many thanks, Shaune Johnson More 

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed January 3, 2015

Me and my boyfriend work in the area. Our work is extremely demanding along with long hours. We both live outside the county and sometimes its very hard to get home because we are so tired. The Residence Inn by Marriott is simply marvelous! We love the rooms the breakfast the staff and the unmatchable customer service in all departments... More 

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review S B, I have gone ahead and shared your comments with both Carol and Adrian. They were both very excited to be recognized for providing excellent guest service. We look forward to having you again in the future. Many thanks, Shaune Johnson More 

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