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Residence Inn Arundel Mills BWI Airport

#10 of 14 Hotels in Hanover
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7035 Arundel Mills Circle, Hanover, MD 21076
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Residence Inn Arundel Mills BWI Airport
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Residence Inn Arundel Mills BWI Airport
Residence Inn Arundel Mills BWI Airport
Residence Inn Arundel Mills BWI Airport
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103 Reviews from our TripAdvisor Community

Traveler rating
    49
    33
    12
    5
    4
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28
24
7
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Woodbine, Maryland
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for 30 days while house hunting. Very friendly staff. Very good meals, morning and night. Most days snacks were available. Not as nice as your home, but O.K. for short term stays. A little higher in cost but it is central to both D.C and Baltimore.

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, THank you for taking the time to review your lengthy stay with us. We appreciate the feedbac and will make sure to pass on the kind words to the staff. I understand you are now living in the area but if you ever need us in the future we'll be here. Thanks again, Karen I. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Complimentary breakfast: Best we ever had! Great selection! Even great vegetarian options. Room: queen with sleeper couch. Queen bed was very comfortable. Room was spacious. Full kitchen would have been wonderful if we were planning on eating in. Service: very pleasant staff. Accommodated our need for a roll away without issue. Parking: ample and close. Amenities: family loved the basketball... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for your detailed review! I really appreciate the time you spent to touch all aspects of your experience. I will make sure to acknowledge the team members involved in making your stay such a success. We hope to see you again in the near future. And congrats to the graduate! Thank you, Karen I. More 

1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the hotel about a month ago and it was amazing!!!From Check-in to check-out my wife and I had an amazing stay! Your staff is great! The breakfast is great and the room s are just fantastic for our monthly get aways! I'd like to acknowledge Shyanne, Melanie and Adrian at the Front desk!! Also Linwood in the... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for your kind words! I will be sure to pass on the special recognition to the team members mentioned! I know they will truly appreciate your feedback. We look forward to providing excellent service during your future stays with us! Thank you, Karen I. More 

Senior Contributor
40 reviews 40 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

mainly we missed having a hotel guide in the room to help us figure out the little details of the hotel. every question (tv guide, breakfast schedule, happy hour? yes or no?) had to go thru the front desk. these employees were very pleasent and polite but by and large clueless. They invariably gave us inaccurate information, while not tragic,... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for reviewing your stay with us. I'm sorry it was not a great stay for you. I will be addressing the little issues as I take all guest feedback seriously. I will discuss the issues you had with the team members as it is unacceptable and needs to be addressed. I will also look into the directions... More 

Columbia, Maryland
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed in a 2 bedroom/2 bath suite for 2 nights. It was great for a weekend of visiting, shopping, good meals and a short visit to the Live Casino. The room was clean, well furnished, had a good layout and the bed and bath linens clean and new enough. All the hotel staff were welcoming and... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you so much for staying with us and for taking the time to let know how it was. I appreciate the kind words and will pass them on to the staff. I'm sorry to hear breakfast was busy and lacking later in the morning. I will address this issue and truly appreciate the feedback. We look forward to... More 

Ripon, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here because it was close to the airport and a few places to eat and shop. It is what it is, a functional hotel with the things you need without the frills. Clean room, great service, free wifi (at decent speeds) and that's about it. There is nothing to warrant giving it 4 / 5 but then again... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thanks for taking the time to review your stay with us. I appreciate the feedback as it will only help us improve our performance for guests such as yourself. We truly hope you do choose us the next time you are in the area. Thank you, More 

Narragansett, Rhode Island
1 review
2 of 5 stars Reviewed 2 weeks ago

All of our luggage was stolen from the trunk of our locked car at this hotel. There are no security cameras in the parking lot and Marriott claims no responsibility for our 20K loss.We have always stayed at Marriott Residence Inn when we travel twice yearly from RI to NC. We have stayed in multiple cities. We like the Arundel... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for reviewing your stay with us. I'm terribly sorry for the incident that occurred in the parking lot during your stay. Once I became aware of the situation I did reach out to and did what we could to soften the blow of this unfortunate situation. You are correct that we do not have security cameras in... More 

New Orleans, Louisiana
Senior Contributor
38 reviews 38 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I did not actually stay at this hotel. There was a mix-up in my office and a reservation was made for me at this hotel but due to a miscommunication, the information got lost and having no idea which hotel the reservation was for or that a reservation was even made at all, another hotel was booked. Upon seeing the... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you for your review. I really appreciate you taking the time to fill me in on your experience with us, without actually staying with us. I will make sure to thank Carol for you and pass on the kind words. We look forward to you staying with us the next time you visit the area. Thank you,... More 

Dallas, Texas
Contributor
17 reviews 17 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice location across from Arundel Mills and Bass Pro Shop. The managers events are better than average for Residence Inn properties, so that's a definite plus. The staff was pleasant and very helpful. I've stayed at this property twice, and would not hesitate to do so again. Visit the NSA Cryprological Museum which is close by.

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for taking the time to review your stay with us. I'm so happy to hear it was a great experience. I hope you visit us again the next time you are in the area. Thanks, Karen I. More 

Germany
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed here just shy of a month for a business trip after a previous 2-week work stay in July 2012. I was really looking forward to it for several reasons: the size of the rooms; the mini-kitchen, the proximity to the mall (it's physically across the parking lot); free laundry & detergent, parking, weeknight dinners; and overall really... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for reviewing your stay with us. I truly appreciate all the time and detail you put into this and will definitely pass on the feedback to the staff. We rely on guests such as yourself to let us know what you think and use these reviews to improve our performance in all areas. I... More 

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