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All 13 Hanover hotels

Residence Inn Arundel Mills BWI Airport

3.0 of 5 Hotel   |   7035 Arundel Mills Circle, Hanover, MD 21076
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77%
Ranked #12 of 13 hotels in Hanover
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
StarkStan20 Pittsburgh, Pennsylvania
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70 people have reviewed this hotel

Traveler rating
    33
    22
    7
    4
    4
See reviews for
21
16
5
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
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English first
Minneapolis, Minnesota
Top Contributor
166 reviews 166 reviews
108 hotel reviews
177 helpful votes 177 helpful votes
2 of 5 stars Reviewed 1 week ago

When I checked In they said they were overbooked and asked if I would be willing to switch to the SpringHill. I said I couldn't as I was traveling with a group for work, but I wish I did. My room had a portable air conditioner unit for some reason which created a hole in my window which allowed hot... More

Was this review helpful? Yes 1
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review xiphoid76, I am terribly sorry that you left the Residene Inn Arundel Mills with a less than perfect experience. Although I tried reaching out to you when I heard you had an issue with your stay, it was too little too late. Our expectation is to meet and exceed all guest expectations and from your... More

Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Had booked this hotel and was presently surprised. Staff was nice and accommodating. Place was fully booked and you could tell why. Did not stay long enough to try the breakfast. Hotel is in an area adjacent to the mall but because there are other Hilton brands in this area, the parking lots get full easy. Stayed in a king... More

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review StarkStan20, I'm glad you enjoyed your stay at the Residence Inn Arundel Mills. We look forward to having you again in the future, and hopefully winning you over as a loyal Marriott guest. Many thanks, Shaune Johnson More

Cheltenham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I will be staying at this hotel for the third time in just over a year next month. The reasons I keep going back are many so I will try to explain why. The staff on reception are always friendly and helpful on arrival, during the stay and when leaving. The food service staff always appear happy and willing to... More

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review Nickoo9, I am glad you enjoyed your time at the Residence Inn Arundel Mills. The location of the hotel is great for shopping, restaurants and a beautiful casino. We look forwrad to having you again in the near future. Many thanks, Shaune Johnson More

Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

If you go to Arundel Mills/Maryland Live! casino, the place to stay is the Residence Inn. It is clean and very accommodating. The front desk manager, Laura, will help you with anything she can do to make your stay a pleasant one. They provide shuttles to and from the mall and the casino. My husband and I did not have... More

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review ECM88, I have gone ahead and shared your comments with Laura. She was beyond overjoyed to hear that she made a difference in your stay. I'm glad that we were able to meet and exceed your expectations. Looking forward to seeing you in the near future. Many thanks, Shaune Johnson More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Two weeks stay in July 3-18, at this homely hotel. Super nice breakfast and a nice evening snack in evening provided by hotel. A very nice pool to relax in when u visiting during summer. Spent every day after shopping, sunbathing and relaxing before evening snack. The hotel has everything u need. A nice outdoor area for relaxing in evening... More

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review Anna V, I'm glad you enjoyed your stay here, and we certainly are looking forward to having you again. May thanks, Shaune Johnson More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are members of the Marriott rewards program. Over the last couple of years we have enjoyed staying at the Marriott Residence Inns. We made reservations at the Marriott Residence Inn at Arundel Mills, Hanover MD(clode to BWI Thurgood Marshall Airport) on April 7, 2014 to stay there on June 10, 2014. On June 10, the date of our stay,... More

Was this review helpful? Yes 2
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review David W, I am terribly sorry that we were unable to honor your guaranteed reservation here at the hotel. We would not chose to move a guest due to their payment method, unfortunately we had a guest that was staying with us to be close to one of the military bases and they ended up... More

Raleigh, North Carolina
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I had purposely earned and used points from my affiliated credit card to book a stay at this Marriott hotel for an event on July 12,2014. We booked our room on April 22, 2014 using the rewards code we were given. A full page rewards certificate was mailed and we used this upon check in on 12Jul. I should add... More

Was this review helpful? Yes 1
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review, I am terribly sorry we failed to provide adequate customer service to you and your family. I'd like to speak with you further about your past stay. Your experience is not common for this hotel or Residence Inn by Marriott. Please feel free to contact me directly at 410-799-7332 or email me at shaune.johnson@marriott.com. Many... More

North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

We found this hotel on a one night stopover going south. It was right off the highway. It and two other hotels were a little hard to find as they were hiding behind the Arundel Mills Discount Mall. If it is of interest, there is a Casino very close by if you walk through the other side of the mall.... More

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review, I am glad the hotel was able to meet and exceed your expectations. We are in a great location, close enough to the mall and casino, but nestled in an area far enough away that you don't hear the noise. I certainly look forward to having you again in the future. Many thanks, Shaune Johnson More

1 review
1 of 5 stars Reviewed July 6, 2014

Baltimore has been one of the greatest places in the US that I have been to. The location of the hotel is amazing- right across from the mall. But the hotels inefficient, poor, pathetic transportation and staff are very annoying. Most of the staff are rude. The shuttle was once took over an HOUR to come pick me and my... More

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review Danae P, I'm terribly sorry that we did not meet, or exceed your expectations while staying here. We should be able to give accurate wait times to guests using the shuttle, and I apologize that this did not happen while you were here. I will share your response with the team so another guest doesn't... More

2 reviews
1 of 5 stars Reviewed July 2, 2014

When making my appointment I asked for an early check in and was told "no problem." Upon arriving in the area I called the hotel and was told to "come on over" and that my room would be ready when I arrived. When I arrived at the hotel I was told my room was not ready and that I would... More

Was this review helpful? Yes
Shaune J, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Thank you for your review Russell M, I am terribly sorry you did not enjoy your experience while staying with us. The hotel has recently undergone a change in management. I would like to personally speak with you and see if there is anything I can do to win you back. I can assure you that your recent experience is... More

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Additional Information about Residence Inn Arundel Mills BWI Airport

Address: 7035 Arundel Mills Circle, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Arundel Mills BWI Airport 3*
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Also Known As:
Residence Inn Arundel Mills Bwi Airport Hotel Hanover
Residence Inn Hanover
Hanover Residence Inn

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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