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Residence Inn Arundel Mills BWI Airport

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7035 Arundel Mills Circle, Hanover, MD 21076
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1 room 1 guest
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Residence Inn Arundel Mills BWI Airport
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116 Reviews from our TripAdvisor Community

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Traveler rating
    53
    39
    15
    5
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • Mar-May only
    (30)
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    (42)
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Hatfield, Pennsylvania
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I've never stayed at Residence Inn before, so when I went to the room I wasn't expecting a kitchen! And such a decent sized room. Cleaning-wise a few spots were missed, in corners and such but overall a clean room. the bathroom was clean, however the shower head needed cleaning or replacement, but the pressure was good. The bed, well... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for taking the time to review your stay with us. I appreciate all the helpful feedback. I will make sure to pass the information on to the rest of the team. I hope you will stay with us again the next time you are in town! Thanks, Karen I. More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at this Residence Inn for three weeks while on a business trip. The hotel staff were excellent, from Maria at the front desk to Linwood in the lounge. Every day you got service with a smile. I had a small with the ice maker in my room and it was fixed in no time. Marsala in house... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for staying with us! I'm so happy to hear you had a great stay. I will be sure to thank Maria, Linwood, and Marsala for the excellent service! I appreciate your feedback and look forward to seeing you the next time you are in the area. Thank you! Karen I. More 

VATravel36
Level Contributor
146 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Went here twice for an evening at the Maryland Live Casino. The hotel is ok, but could use a serious deep cleaning and customer service training for their staff. The prices are pretty good and the first time we stayed in a 2 bedroom suite for a great price. Don't count on the advertised 24-hour shuttle, because it stops in... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you for taking the time to review your stay! I appreciate the honest feedback and it looks like we have some areas to look at. I will use this information to improve in all departments. I hope you give us another try the next time you are in the area. Thank you, Karen I More 

Level Contributor
274 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I travel 85 percent of my work week. That's a lot of hotels. Most to the Baltimore area. I had been staying at this location since the hotel was new. This Residence Inn was my "go to hotel" for many years as I always thought this was a top notch hotel. Two years ago I had a few incidences with... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for taking the time to review your stay. I truly appreciate you honest feedback and will use this to better our overall performance. As you know, I am new to this property and am working tirelessly to get the hotel back in shape. I understand your concerns and I'm taking them very seriously. I... More 

College Park
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in a 2 bedroom / 2 bath suite at the Residence Inn Arundel Mills BWI Airport. We were picked up at BWI within 10 minutes of contacting the hotel by a very pleasant driver. The room was not ready and the young lady at the desk offered to store our bags while we visited the mall. The hotel... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for taking the time to review your recent stay with us. I'm so pleased you had an enjoyable stay. I will pass on the kind words to the team as I know they will truly appreciate it. We look forward to serving you again the next time you are visiting the area! Thank you,... More 

United States
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel numerous times, and the quality and cleanliness of the rooms and efficient customer service from staff are always consistent. Front desk staff have always met my room needs, specifically, the quiet location which is most appreciated as I travel frequently on business. There is always fresh coffee in the lobby, along with tea and... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you so much for reviewing your time with us! I'm so happy to hear you had another great stay and that the cleanliness, staff service, and breakfast were to your liking. We strive to exceed guests’ expectations and use reviews to improve our performance daily. We appreciate the time it took to let us know how we are... More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 23, 2015

This hotel provided me with a great close to home getaway. I was dealing with a bit of stress and wanted to hang out a few days. This hotel has very clean rooms and has wonderful staff members. It was very close to food places and the Arundel Mills mall. Over all my staycation was peaceful and would recommend this... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for taking the time to review your "staycation" with us! I'm glad we were the getaway you needed to relax. I'm so happy the surrounding area had what you needed in the way of shopping and restaurants as well. We hope to see you again the next time you need a little break for reality. Thank you,... More 

Wiesbaden, Germany
Level Contributor
4 reviews
5 of 5 stars Reviewed July 22, 2015

My husband and I have stayed here twice, once with our small dog and everything was great. I wish the pet deposit wasn't as high but besides that we love it and keep coming back. The front desk is always very helpful with transportation, directions, recommendations, etc... They also have a free shuttle for airport pick up, drop offs, and... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for your review. I'm so happy to hear you enjoyed your time with us and the staff service and location was to your liking. We look forward to serving you again in a few week, safe travels. Thank you, Karen I. More 

Baltimore, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 7, 2015

I was displaced from my nearby condo home due to reconstruction and lived here on and off for almost a year. It was like home after a while! It has everything you need for a long term stay. The breakfasts were always good - and several nights out of the week - they have theme dinner nights, so you can... More 

Was this review helpful? Yes 1
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for taking the time to review your long-term stay with us! I'm so glad to hear it truly was a home away from home for you. I will make sure to pass on the kind words to Maria and the rest of the staff. I really appreciate the feedback on the housekeeping staff and... More 

Bellingham, Washington
Level Contributor
104 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 24, 2015

This is a long-term (but you can stay for a short time too) residential complex which is perfect for stays in the BWI, DC areas of a week or more. The locale has on-site self-serve washing machine areas, a small gym, breakfast buffet included, usually an abbreviated complementary dinner snack/meal set-up, which you can make do for dinner in a... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for the detailed review, I really appreciate it. I'm so glad you have made us your home away from home for the past 15 years! I'm happy you have always had a great experience and find the location to be convenient for you. I will make sure the entire team is thanked for their contributions in making... More 

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