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Residence Inn Arundel Mills BWI Airport

#10 of 14 Hotels in Hanover
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7035 Arundel Mills Circle, Hanover, MD 21076
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Residence Inn Arundel Mills BWI Airport
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Residence Inn Arundel Mills BWI Airport
Residence Inn Arundel Mills BWI Airport
Residence Inn Arundel Mills BWI Airport
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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  • All months
    (107)
  • Mar-May only
    (30)
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    (33)
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Bellingham, Washington
Level Contributor
78 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a long-term (but you can stay for a short time too) residential complex which is perfect for stays in the BWI, DC areas of a week or more. The locale has on-site self-serve washing machine areas, a small gym, breakfast buffet included, usually an abbreviated complementary dinner snack/meal set-up, which you can make do for dinner in a... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for the detailed review, I really appreciate it. I'm so glad you have made us your home away from home for the past 15 years! I'm happy you have always had a great experience and find the location to be convenient for you. I will make sure the entire team is thanked for their contributions in making... More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 3 weeks ago

I was on a business trip in Hunt Valley and added an extra day on to my stay up at Arundel Mills to take advantage of the shopping. This could have made check in difficult with one night covered by the company and an another night covered by myself, but check in was quick and painless. I was pleasantly surprised... More 

Was this review helpful? Yes
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for the review!! I'm so happy you enjoyed the stay and your room was clean and comfortable. I'm also happy to hear that breakfast was enjoyable and was replenished in a timely manner. I apologize for the confusion with the shuttle service and will make sure we are clearer in giving shuttle instructions moving... More 

Birmingham, AL
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The rooms are spacious and mostly clean. The beds are OK, neither comfortable nor uncomfortable. Amenities (soap, shampoo, etc) are sparse and not refilled every day, only at the beginning of your stay, even if you run out of soap. The coffee is awful. Fortunately the location is fabulous and having a mall next door and a couple of grocery... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you for taking the time to review your stay. I'm sorry to hear it was not an excellent stay but appreciate the helpful feedback. I will discuss the amenities not being refreshed daily with the appropriate team members to ensure everything is refreshed moving forward. Also, in regards to the breakfast I will definitely pass this information... More 

Buchanan, Michigan
Level Contributor
165 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our room was very clean, the staff friendly and a decent breakfast. The buildings could be marked more clearly to help us find our room. Important...if you have a very early morning flight, please note that the first shuttle leaves at 4:50 AM and makes two stops before heading to the airport. One of the drivers was insistent that I... More 

Was this review helpful? Yes 1
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for taking the time to review your stay with us. I appreciate the feedback regarding the shuttle. We have a 24 hour shuttle service that runs in the morning on the half hour. We do run for a few other hotels in the area but only stop if there are others going to the airport. I apologize... More 

Woodbine, Maryland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2015

Stayed here for 30 days while house hunting. Very friendly staff. Very good meals, morning and night. Most days snacks were available. Not as nice as your home, but O.K. for short term stays. A little higher in cost but it is central to both D.C and Baltimore.

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, THank you for taking the time to review your lengthy stay with us. We appreciate the feedbac and will make sure to pass on the kind words to the staff. I understand you are now living in the area but if you ever need us in the future we'll be here. Thanks again, Karen I. More 

1 review
5 of 5 stars Reviewed May 26, 2015 via mobile

Complimentary breakfast: Best we ever had! Great selection! Even great vegetarian options. Room: queen with sleeper couch. Queen bed was very comfortable. Room was spacious. Full kitchen would have been wonderful if we were planning on eating in. Service: very pleasant staff. Accommodated our need for a roll away without issue. Parking: ample and close. Amenities: family loved the basketball... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for your detailed review! I really appreciate the time you spent to touch all aspects of your experience. I will make sure to acknowledge the team members involved in making your stay such a success. We hope to see you again in the near future. And congrats to the graduate! Thank you, Karen I. More 

1 review
5 of 5 stars Reviewed May 24, 2015

I stayed at the hotel about a month ago and it was amazing!!!From Check-in to check-out my wife and I had an amazing stay! Your staff is great! The breakfast is great and the room s are just fantastic for our monthly get aways! I'd like to acknowledge Shyanne, Melanie and Adrian at the Front desk!! Also Linwood in the... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for your kind words! I will be sure to pass on the special recognition to the team members mentioned! I know they will truly appreciate your feedback. We look forward to providing excellent service during your future stays with us! Thank you, Karen I. More 

Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed May 19, 2015

mainly we missed having a hotel guide in the room to help us figure out the little details of the hotel. every question (tv guide, breakfast schedule, happy hour? yes or no?) had to go thru the front desk. these employees were very pleasent and polite but by and large clueless. They invariably gave us inaccurate information, while not tragic,... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for reviewing your stay with us. I'm sorry it was not a great stay for you. I will be addressing the little issues as I take all guest feedback seriously. I will discuss the issues you had with the team members as it is unacceptable and needs to be addressed. I will also look into the directions... More 

Columbia, Maryland
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 19, 2015

My daughter and I stayed in a 2 bedroom/2 bath suite for 2 nights. It was great for a weekend of visiting, shopping, good meals and a short visit to the Live Casino. The room was clean, well furnished, had a good layout and the bed and bath linens clean and new enough. All the hotel staff were welcoming and... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you so much for staying with us and for taking the time to let know how it was. I appreciate the kind words and will pass them on to the staff. I'm sorry to hear breakfast was busy and lacking later in the morning. I will address this issue and truly appreciate the feedback. We look forward to... More 

Ripon, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 15, 2015

I stayed here because it was close to the airport and a few places to eat and shop. It is what it is, a functional hotel with the things you need without the frills. Clean room, great service, free wifi (at decent speeds) and that's about it. There is nothing to warrant giving it 4 / 5 but then again... More 

Was this review helpful? Yes
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thanks for taking the time to review your stay with us. I appreciate the feedback as it will only help us improve our performance for guests such as yourself. We truly hope you do choose us the next time you are in the area. Thank you, More 

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