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Hampton Inn and Suites Arundel Mills / Baltimore

Certificate of Excellence
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7027 Arundel Mills Circle, Hanover, MD 21076
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Hampton Inn and Suites Arundel Mills / Baltimore
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Hampton Inn and Suites Arundel Mills / Baltimore
Hampton Inn and Suites Arundel Mills / Baltimore
Hampton Inn and Suites Arundel Mills / Baltimore
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299 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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    (299)
  • Mar-May only
    (76)
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Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW

My family and I were traveling with friends for the weekend. We had not made reservations anywhere for our last night out since we were not sure what town we would be in as we were making our way towards home. The husbands wanted to check out the Bass Pro Shop and we saw this hotel was right next to... More 

Was this review helpful? Yes
Chris B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback on your recent stay with us. It is always our goal to exceed our guests expectations, and I am pleased to see this was the case with your recent visit. We would love to host your next stay while visiting the Arundel Mills area, Thanks so much for staying with... More 

Littleton, North Carolina
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I cannot believe I was staying at a Hilton! I had to call the front desk about dirty linen and garbage bags in the hallway in front of my room. I was in the business center and kept getting a request for a code to print, went to the front desk and was told "I don't know" not let me... More 

Was this review helpful? Yes
Chris B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and Front Desk staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction... More 

Sacramento, United States
1 review
4 of 5 stars Reviewed 1 week ago

The Hampton Inn is very family friendly. The hotel shuttle arrived in a timely manner from the time we called. The driver was very friendly and personable. Denise at the Front Desk greeted us immediately with a beautiful smile. Each morning the breakfast was plentiful and well stocked. Our room was cleaned very well and the cleaning staff asked if... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Chris B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback on your recent stay with us. It is always our goal to exceed our guests expectations, and I am pleased to see this was the case with your recent visit. We would love to host your next stay while visiting the Arundel Mills area, Thanks so much for staying with... More 

Fort Washington, United States
1 review
5 of 5 stars Reviewed 1 week ago

I wanted to have a local family trip to the Arundel Mills area and found this hotel to be a great value and location to where I needed to be. They were friendly; rooms and general areas were spotless; and the convenience couldn't be beat. There complimentary breakfast is good, however, I am used to Embassy Suites when it comes... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Chris B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback on your recent stay with us. It is always our goal to exceed our guests expectations, and I am pleased to see this was the case with your recent visit. We would love to host your next stay while visiting the Arundel Mills area, Thanks so much for staying with... More 

Hollywood Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago

Amazing service, free shuttle assistance to the unlimited shops in the area. Just an overall great experience. The complimentary breakfast name should be changed to Full Hot/Cold breakfast. So many options. Great staff. Comfortable updated rooms.

Review collected in partnership with Hampton

Was this review helpful? Yes
Chris B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback on your recent stay with us. It is always our goal to exceed our guests expectations, and I am pleased to see this was the case with your recent visit. We would love to host your next stay while visiting the Arundel Mills area, Thanks so much for staying with... More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Have stayed at other Hampton Inns and always pleased. This was no exception. It was very clean, had comfortable beds, soft towels, excellent service, and fantastic complimentary breakfast with lots of variety. Arundel Mills is a great location, close to shopping, restaurants and entertainment. I highly recommend.

Was this review helpful? Yes
Chris B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback on your recent stay with us. It is always our goal to exceed our guests expectations, and I am pleased to see this was the case with your recent visit. We would love to host your next stay while visiting the Arundel Mills area, Thanks so much for staying with... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good, reliable Hampton Inn. Nice location in White Marsh, MD mall area. All the major stores and restaurants are within easy access. Full breakfast of the typical complement provided by Hampton Inns. The front desk staff were helpful and friendly. I would stay here again if within the area.

Review collected in partnership with Hampton

Was this review helpful? Yes
Chris B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback on your recent stay with us. It is always our goal to exceed our guests expectations, and I am pleased to see this was the case with your recent visit. We would love to host your next stay while visiting the Arundel Mills area, Thanks so much for staying with... More 

Minneapolis, Minnesota
Level Contributor
198 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Not a bad hotel, average in many ways. Typical Hampton Inn. Was not identified as diamond member, no upgrade or top floor available. Staff range from surly to nice - the whole gamut. The wifi was fair, breakfast average - next door at Town Place and Residence Inn had much better breakfasts and rooms! The rooms at Hampton dated. The... More 

Was this review helpful? Yes
Chris B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and shuttle staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed.... More 

Colorado Springs, Colorado
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is well maintained and very clean (it smells wonderful throughout), beds are comfortable, towels are soft, and breakfast was tasty, with a good variety of hot and cold items, and location superb; however, the service was less than acceptable for the price of the room, very incompetent. The evening desk clerk charged me a different rate than the... More 

Was this review helpful? Yes
Chris B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and front desk staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction... More 

Bedford, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Food, hotel cleanliness, 95% of staff are wonderful. Shades broke in our room, but were fixed. Front Desk offered to comp one of four nights we were staying. We inquired with different staff next day and were met with much criticism. Don't offer to do something if you don't have any intention of following through with it.

Review collected in partnership with Hampton

Was this review helpful? Yes
Chris B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback on your recent stay with us. It is always our goal to exceed our guests expectations, I am concerned in how you say we did not follow through with what we had intended. We will make the correction necessary and we hope you will select our Hotel again on your... More 

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