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All 13 Hanover hotels

Hampton Inn and Suites Arundel Mills / Baltimore

2.5 of 5 Hotel   |   7027 Arundel Mills Circle, Hanover, MD 21076
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86%
Ranked #2 of 13 hotels in Hanover
Certificate of Excellence 2014
  • Overview
  • Reviews (193)
  • Photos (33)
  • Amenities
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  • Room tips (21)
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193 people have reviewed this hotel

Traveler rating
    109
    59
    16
    8
    1
See reviews for
70
53
11
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Swedish first
  • Any
English first
London, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Walking distance to it all, clean newly renovated suites, full hot breakfast buffet, beautiful pool, convenient and excellent service. We loved everything about this place. Quiet rooms, free movie channels. FAMILY FRIENDLY PLACE!

Was this review helpful? Yes
Melissa B, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

We are so pleased to see you enjoyed your stay with us, and you were able to take advantage of all the wonderful amenities of our hotel! Thank you for taking the time to provide your feedback. We hope to welcome you back to the hotel when your travels bring you back to Hanover. Take Care! More

Toms river, United States
1 review
5 of 5 stars Reviewed 1 week ago

This stay was great. I came with my boyfriend for the Yankee game and absolutely loved the hotel room. when I first booked I had a double, but requested to be moved to a king if available. When I went to check in I was moved into a king. The room was beautiful and the young girl at the front... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Laura L, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you so much for taking the time to review our hotel-We very much appreciate the feedback we get from our guests. We strive to provide a stay that not only meets but exceeds expectations. I was very happy to see you were pleased with your stay! Thank you for choosing Hampton Inn and Suites for your travels to the... More

Pembroke Pines, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

First I would like to thank David (shuttle driver and maintenance) along with front desk clerk Chris for jump starting our car after I left the lights on overnight. Chris used his own jumper cables as well. David refused any type of tip, telling us that it was his pleasure to help us! Thank you!. Stephen the evening front desk... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Laura L, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you so much for taking the time to review our hotel-We very much appreciate the feedback we get from our guests. We strive to provide a stay that not only meets but exceeds expectations. I was very happy to see you were pleased with your stay! Thank you for choosing Hampton Inn and Suites for your travels to the... More

Pittsburgh, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The front desk staff was dismissive and aloof. She did not seem concerned about me as a customer, or about making this stay pleasant. She failed to explain any of the amenities or facilities, and was more concerned about getting back to her personal call on her cell phone than servicing the customer. The best thing about this encounter was... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback regarding your recent stay with us. I am sorry to hear that your experience at our hotel was less than acceptable. We pride ourselves on the service that our team provides, and it is apparent this was not the case during your recent stay. We will share your comments with... More

New York, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This propert is very well maintained inside and out. The staff is pleasant and helpful and quick to respond to all requests for assistance. Check-in was a breeze and check out was handled without having to go to the front desk. Breakfast was hot and replenished often. Definitely worth the price!

Review collected in partnership with Hampton

Was this review helpful? Yes
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you so much for your feedback regarding your recent stay with us. I was pleased to see that you enjoyed your stay. We hope to welcome you back to the hotel soon. Thanks! More

Truro, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

Stayed in a room the first night with ants. Had to fight them off twice in my bed. Told the staff the next morning about it, they said they would take care of it. That night, still ants, I had them move me to a new room. An upgrade would have been nice for my problems.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept my apologies for the inconveniences you encountered. It is always our goal to ensure our guest are satisfied, and I apologize this was not the case. We hope that when your travels bring you back to the area, that you will give... More

Rockville, United States
1 review
2 of 5 stars Reviewed June 25, 2014

Don't book your block of rooms for your event at this hotel. They were unwilling to shuttle guests past one shuttle even though they made it sound like it would be a continuous service. They only let us check into one room early to get ready for the wedding and the customer service was unsatisfactory. They were unwilling to be... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback regarding your recent group block with us. We apologize for the inconveniences you experienced during your stay. I appreciate you taking the time to respond to my email regarding your troubles. It is our hope, that if you are in the area again that you will give us a second... More

Burlington, Vermont, USA
Contributor
20 reviews 20 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 24, 2014

Stayed at the hotel as part of a wedding block this past weekend and everything was okay. Nothing exceptional. Staff was good, although they are serious that they close down breakfast at 10:00am a wall slides out and everyone is pushed out. Rooms were good, the room with 2 double beds has a chair smooshed into the corner, seemed a... More

Was this review helpful? Yes
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback regarding your recent stay with us. I apologize for the inconveniences you experiened during your stay, as it is always our goal to exceed your expectations. We use all of our guest comments as training opportunities, and we will share your feedback with our staff. Thank you again, and we... More

Forestville, United States
1 review
5 of 5 stars Reviewed June 23, 2014

We love this location. It's central to a major mall, casino, every restaurant you could think of not to mention the hotel itself is luxurious. The staff are professional and courteous. The accommodations are stellar. Definitely a great go-to spot for get-a-ways!

Review collected in partnership with Hampton

Was this review helpful? Yes
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback regarding your recent stay with us. I was delighted to see that you enjoyed your stay, and all of the amentities this area has to offer. We look forward to welcoming you back when your travels bring you back to Hanover. Have a wonderful day! More

McDonough, Georgia, United States
Top Contributor
269 reviews 269 reviews
53 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed June 18, 2014

They take care of you here. Need a recommendation for dinner? Ask... the friendly staff will oblige. Quiet place even whe busy and very close to BWI. Right across from Arundel Mills plaza. I'll stay here again in the future.

Was this review helpful? Yes
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review

Thank you for taking the time to provide your feedback regarding your recent stay with us. I was delighted to see you enjoyed your stay with us. We hope that when your travels bring you back to Hanover, you will stay at the Hampton. Take Care. More

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Additional Information about Hampton Inn and Suites Arundel Mills / Baltimore

Address: 7027 Arundel Mills Circle, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Arundel Mills / Baltimore 2.5*
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Also Known As:
Hampton Inn And Suites Arundel Mills / Baltimore Hotel Hanover
Hampton Inn Hanover
Hanover Hampton Inn

33 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Romantic Hotel in Hanover #2 Family Hotel in Hanover #6 Business Hotel in Hanover
Hotel Class
Number of rooms
131

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