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Candlewood Suites Arundel Mills / BWI Airport

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1525 Dorsey Road, Hanover, MD 21076
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Candlewood Suites Arundel Mills / BWI Airport
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92 Reviews from our TripAdvisor Community

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Traveler rating
    56
    22
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    5
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (23)
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    (24)
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San Antonio, Texas
Top Contributor
60 reviews 60 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

In the area on business (with wife) so stayed in a suite with a full kitchen. Descent size and was quiet with comfortable bed. The air conditioner was good and reasonably quiet. The bathroom was a descent size and shower was good too. The only complaint we had was the wifi was not working well on two of the nights.... More 

Was this review helpful? Yes
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Although the hotel claimed even if their checkin time is 3PM, since I was flying in earlier (9AM), they would have a room ready for me. Lies. My room was not ready, but they were nice enough to make me wait an hour and assign me a room. Room size was decent, kitchenette was well equipped, if you need something... More 

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Dear rub41, Thanks so much for choosing to stay with us. With so many options in the area we truly appreciate your business. I am so sorry to hear that we did not live up to your expectations during your stay last year. With a years time, and growth I am sure if you would give us another try you'd... More 

Smithfield, Rhode Island
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Check in was easy. Staff very friendly and helpful. Rooms were clean and bedding clean and fresh. Kids were able to borrow games (twister and monopoly) from the hotel. Also borrowed a full size coffee pot to use in place of the 4 cup provided. Full Sized fridge with freezer was great. Beds were comfortable but you may want to... More 

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hello Jules6313, Thanks so much for taking a moment to write a review on your experience here at our property. We also appreciate you choosing to stay here with us at the Candlewood suites Arundel mills Hotel. We are very pleased to hear that you enjoyed your stay. We hope that when traveling to this area in the future that... More 

Fredericksburg, Virginia
2 reviews
5 of 5 stars Reviewed May 18, 2015

We only stayed here the night before we had to catch an early morning flight to BWI. The rooms were awesome and really clean. The staff was very friendly and we arranged to be driven to the airport that morning by the hotel. It was less then 10 minutes away. They charged a few bucks a day to park your... More 

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Dear mjarie4108, We truly appreciate your review and we thank you for choosing to stay with us at the Candlewood Suites Arundel Mills Hotel. I will be sure to share your kind words with hotel staff. We hope to see you again during your travels to the Arundel Mills / BWI area . Thanks a million, More 

Hanover, Maryland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 20, 2015

I stayed at this location for about 3 months. From a cost perspective they had a monthly stay fee plus the pictures looked great. Overall, the hotel was clean and new with a friendly staff. I think they mean well but there is a complete lack of attention to detail. Furthermore, the staff is very nice but completely uneducated as... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Dear doubled1st10, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay.It was unfortunate to see your stay was not as comfortable as it could have been due to the issues you encountered and the unusual condition of the room you received. Kindly be assured that we treat this matter... More 

Connecticut
Top Contributor
65 reviews 65 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 14, 2015

Overall our 3 night stay was very good. Staff was friendly and helpful, facility was well maintained and clean, room was comfortable. The only complaint was that I requested a non-smoking room and was given a smoking room. I wanted to ask for a change but my companion thought there might not be any other rooms available as it was... More 

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hello whc200, We truly appreciate your review as well as you choosing to stay with us at the Candlewood Suites Arundel mills / BWI Airport hotel. We take great pride in guest satisfaction and therefore welcome only the best of the best to be apart of our team. We are extremely happy that you've found or staff to be helpful... More 

Owings Mills Maryland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 27, 2015

I stayed here again before heading out of BWI. This time the elevators were down. Luckily I was only on the 2nd floor and there for just 1 night - so it didn;t bother me much. The Front desk staff, as always, was superb and did the best the could. They informed me upon arrival and offered to assist me... More 

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hello TrvlrAtHeart, ...Wow. This is amazing. We are beyond appreciative of your review, your understanding, and your business. We take great pride in pleasing our guest and making their stay as comfortable as possible. Yes, we offer Park and Fly rates and we're happy that you were able to take advantage of that. We look forward to seeing you again... More 

Chesapeake, Virginia, United States
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 17, 2015

1 night stay on a Saturday evening.. Friendly at front desk. Great for an extended stay, slightly off the beaten path, but within a mile or so to Arundel Mills, this is actually located in a residential area. Clean and beautiful room, queen bed with a work desk area that extended half of a long wall, with the kitchen area... More 

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cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hello PBAILEY_12, We truly appreciate your review as well as you choosing to stay with us at the Candlewood Suites Arundel mills / BWI Airport hotel. We take great pride in guest satisfaction and therefore welcome only the best of the best to be apart of our team. We are extremely happy that you've found or staff to be helpful... More 

Richmond, Virginia, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2015 via mobile

An easy and quick check-in, good customer service. He gave us a good rate for one night. Stayed in a one bedroom suite with kitchen, nice, and clean room. I liked that the casino and mall was only one minute away. Unfortunately at night it took longer to get back do to traffic.

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hello Brittany C, We truly appreciate your review as well as you choosing to stay with us at the Candlewood Suites Arundel mills / BWI Airport hotel. We take great pride in guest satisfaction and therefore welcome only the best of the best to be apart of our team. We are extremely happy that you've found or staff to be... More 

1 review
5 of 5 stars Reviewed February 18, 2015

I recently stayed at this hotel on Valentine's day and it was awesome!!...Francis I believe is his name was very courteous and was very attensive to my needs front desk staff was great as well I will recommend this hotel to anyone..

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hello Shanie123456, We truly appreciate your review as well as you choosing to stay with us at the Candlewood Suites Arundel mills / BWI Airport hotel. We take great pride in guest satisfaction and therefore welcome only the best of the best to be apart of our team. Francis and the entire team are amazing and we appreciate your compliment.... More 

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