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All 13 Hanover hotels

Candlewood Suites Arundel Mills / BWI Airport

2.0 of 5 Hotel   |   1525 Dorsey Road, Hanover, MD 21076
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Ranked #4 of 13 Hotels in Hanover
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Michelle H
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70 reviews from our community

Traveler rating
    44
    16
    2
    4
    4
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17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

All the Candlewood Suites have essentially the same layout and furniture. Was there for almost three weeks, so some issues are to be expected. Had some loud neighbors during my stay. Ended up knocking on their door and asking them to turn down the music. There was some confusion at the front desk when I rescheduled my weekly housekeeping and... More

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Charlotte, NC
Contributor
18 reviews 18 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 16, 2014

Stayed at Candlewood by Arundel Mills Mall and the Live Casino for just one night, and I was blown away by the quality of the hotel and service. The GM and Director of Sales was at the hotel still when I arrived at 8:00pm and I was promptly greeted. The Director of Sales, Mallory, even helped me to my room... More

Was this review helpful? Yes 2
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Dear Sara G. We are thrilled to hear of the kind things you have to say regarding our hotel and management team. We are all very passionate about our product and do what we can to show this to our guest. We’re happy to hear that you enjoyed your stay here with us and we appreciate you taking a moment... More

Silver Spring, Maryland
Top Contributor
296 reviews 296 reviews
26 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed August 29, 2014

We stayed so as to be close by BWI for an early morning departure. Clean, modern, new, well-equipped, quiet if you don't need the A/C, and easy to navigate. Our room had a large, wrap-around desk space that was a pleasure to work at. The recliner chair was comfortable. Bed the same. LOTS of outlets. Well-equipped kitchen space. We'd come... More

Was this review helpful? Yes 1
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Response Hi Dlosea, Thanks so much for making the Candlewood Suites Arundel Mills hotel your choice for lodging. Indeed we are conveniently located just a few miles from BWI airport and happy to hear you’ll stay with us for future trips. We are happy you enjoyed the comfortable recliner and had no issues with lack of outlets. We look forward... More

Champaign, Illinois
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 29, 2014

I stayed here Thursday -Sunday in early May 2013 just now getting to reviews and this place is great. It was a close to BWI, casino and shopping. Everything in the room worked great and would stay here again when back in the area. The only issue was the parking, they had some work crews staying and would take up... More

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cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hi Bigdinca, We are thrilled you found your stay here at the Candlewood Suites Arundel Mills hotel to be a great one. I hope you had an opportunity to enjoy a restaurant or two. Thank you for bringing the parking issue to our attention. We will work with the companies with larger automobiles to ensure adequate parking for all guest.... More

Harrisburg, Pennsylvania
Contributor
16 reviews 16 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 16, 2014

I stayed here the night before I flew to Cabo and love the place. I have stayed at Candlewood Suites before and this one was no different. Very quiet and cozy location. It is also close to restaurants, shopping, etc. Very nice place to stay if you are going to be staying for more than 1 day because of the... More

Was this review helpful? Yes 1
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hello H B, Wow! Cabo! I hope you had blast. We pride ourselves on guest satisfaction and thrilled to hear we have met the standards you expect from a Candlewood Suites hotel. From all of us here at the Candlewood Suites Arundel mills hotel we thank you being a loyal Candlewood guest. We hope to see you for your next... More

Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014

We have booked/paid in advance/ and had confirmed a suite with a king size bed and sleeper sofa. Upon arrival the clerk told us that "the booking came through Orbitz wrong, as a request for a room with two beds". She stated there is a "difference between a request for a room and actual confirmation". I showed her the confirmation... More

Was this review helpful? Yes 1
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Dear Midwesterner, We thank you greatly for giving us the opportunity to provide lodging for you and your family during your stay to the area. We truly apologize for the mix - up regarding your room type. Despite the disbelief that mistakes like this don't happen with third party reservations, they actually do - and more often then most travelers... More

Salisbury, Maryland
Contributor
15 reviews 15 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 27, 2014

This hotel exceeded my expectations. I never had any problems, from making reservations, to checking out. The staff were friendly and the room and facility were very clean and quiet. We only stayed for 1 night, but will definitely stay again. They have a shuttle with service to the mall and the airport. The shuttle wasn`t due to leave for... More

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cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hello SunnyDL, We greatly appreciate you staying with us here at the Candlewood Suites Arundel Mills hotel. We are extremely happy to hear of your enjoyable stay. We encourage guest feedback and we appreciate you taking the time to let us and other at Trip Advisor know how great of a hotel we are. The Arundel mills area is full... More

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 27, 2014

Stayed at this property for one night in July 2014 in Studio Queen Bed Suite... I was very impressed with this hotel! My room (327) was impeccably queen...loved the full kitchen features with stovetop, full fridge, dishwasher, utensils, tupperware, etc. Rooms are very spacious with all the amenities you could need. The hotel also boasts free wifi, free parking, free... More

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cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hi CCelamin, Thanks so much for your wonderful review. We take pride in exceptional guest feedback. We are pleased to hear that you enjoyed your stay here with us. We hope that you visit again soon and bring the family along for the fun. Have a great week. More

Baltimore, Maryland
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 21, 2014

A great hotel, and Jawan(sp?) at the front desk knows his job. A nice unadvertised goody jacuzzi in the pool room. The missing ingredient; and you won't believe it.....hotel has no(I kid you not) ice machine.

Was this review helpful? Yes 2
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Additional Information about Candlewood Suites Arundel Mills / BWI Airport

Address: 1525 Dorsey Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Arundel Mills / BWI Airport 2*
Number of rooms: 100
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