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Candlewood Suites Arundel Mills / BWI Airport

2.0 of 5 1525 Dorsey Road, Hanover, MD 21076
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Certificate of Excellence 2014
Candlewood Suites Arundel Mills / BWI Airport
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Candlewood Suites Arundel Mills / BWI Airport
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75 reviews from our community

Traveler rating
    48
    16
    2
    4
    5
See reviews for
12
18
10
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chillicothe, Ohio
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This wasn't an extended stay, but this was a really comfortable and clean suite hotel if you needed to stay any length of time. The towels were really fluffy. Complementary coffee and hot water around the clock was nice. The shower was excellent. We would definitely stay here again.

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hi Chillianne, We truly appreciate your review. We know there are quite a few options in the Arundel Mills / BWI area for lodging and you chose to stay with us at the Candlewood Suites Arundel mills Hotel. We are truly appreciative. We hope you come to visit us again soon, especially for any extended stay needs. You’ll feel right... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

This is a very good place to stay in the area. Check in took a little longer than expected as there was a person in front of me that apparently had reserved a big group of rooms but the lady at the desk was very friendly when my turn came. The property was well maintained and I really liked the... More 

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hi Rudy4trip, We truly appreciate your review. We know there are quite a few options in the Arundel Mills / BWI area for lodging and you chose to stay with us at the Candlewood Suites Arundel Mills Hotel. We are truly appreciative. We strive to for guest satisfaction and a clean facility. We're happy to accomplish them both. We hope... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

The rooms at this hotel smell very clean and appear very clean. The beds are very comfortable and the bathrooms are clean as well. I only stayed for one night but I realized this would be perfect for longer stays. There was a full kitchen inside the room. The hotel is also locatedclose to entertainment and dining. The gym is... More 

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hi Lram1974, Well we truly appreciate your review. We know that there are tons of hotel options in the Arundel Mills / BWI Airport market and yet you choose to stay with us. Here at the Candlewood Suites Arundel Mills we take great pride in having a clean facility and fun, friendly staff. I am happy to hear that we... More 

Latham, New York
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We travel through the mid-Atlantic states on a semi-annual basis and stay at Candlewood Suites as a reasonable pet-friendly alternative. We typically pay $25/night for a pet-friendly room at Candlewood. Our surprise at the Arundel Mills Candlewood was a $75 charge. There was no reason offered by the desk receptionist for the difference when we checked in. We subsequently learned... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Dear Tmurphy1, Thank you for staying in our Candlewood Suites Arundel Mills / BWI Airport, I am very disappointed to hear that you did not enjoy your stay. This is something that I take extremely seriously and it should have never happened. We’d like to obtain some additional detail regarding your experience so we have sent you a private message.... More 

Philadelphia, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 27, 2014

Hotel was great!! Very clean, nice, quiet. Room was amazing with a small kitchen and spacious bathroom. Love it!! It was in a great location, room was beautifully set up and very comfortable bed with clean linen.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed October 20, 2014

All the Candlewood Suites have essentially the same layout and furniture. Was there for almost three weeks, so some issues are to be expected. Had some loud neighbors during my stay. Ended up knocking on their door and asking them to turn down the music. There was some confusion at the front desk when I rescheduled my weekly housekeeping and... More 

Was this review helpful? Yes
Charlotte, NC
Contributor
19 reviews 19 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 16, 2014

Stayed at Candlewood by Arundel Mills Mall and the Live Casino for just one night, and I was blown away by the quality of the hotel and service. The GM and Director of Sales was at the hotel still when I arrived at 8:00pm and I was promptly greeted. The Director of Sales, Mallory, even helped me to my room... More 

Was this review helpful? Yes 2
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Dear Sara G. We are thrilled to hear of the kind things you have to say regarding our hotel and management team. We are all very passionate about our product and do what we can to show this to our guest. We’re happy to hear that you enjoyed your stay here with us and we appreciate you taking a moment... More 

Silver Spring, Maryland
Top Contributor
314 reviews 314 reviews
28 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed August 29, 2014

We stayed so as to be close by BWI for an early morning departure. Clean, modern, new, well-equipped, quiet if you don't need the A/C, and easy to navigate. Our room had a large, wrap-around desk space that was a pleasure to work at. The recliner chair was comfortable. Bed the same. LOTS of outlets. Well-equipped kitchen space. We'd come... More 

Was this review helpful? Yes 1
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Response Hi Dlosea, Thanks so much for making the Candlewood Suites Arundel Mills hotel your choice for lodging. Indeed we are conveniently located just a few miles from BWI airport and happy to hear you’ll stay with us for future trips. We are happy you enjoyed the comfortable recliner and had no issues with lack of outlets. We look forward... More 

Champaign, Illinois
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 29, 2014

I stayed here Thursday -Sunday in early May 2013 just now getting to reviews and this place is great. It was a close to BWI, casino and shopping. Everything in the room worked great and would stay here again when back in the area. The only issue was the parking, they had some work crews staying and would take up... More 

Was this review helpful? Yes
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review

Hi Bigdinca, We are thrilled you found your stay here at the Candlewood Suites Arundel Mills hotel to be a great one. I hope you had an opportunity to enjoy a restaurant or two. Thank you for bringing the parking issue to our attention. We will work with the companies with larger automobiles to ensure adequate parking for all guest.... More 

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Additional Information about Candlewood Suites Arundel Mills / BWI Airport

Address: 1525 Dorsey Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Arundel Mills / BWI Airport 2*
Number of rooms: 100
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Hotel Style:
#3 Romantic Hotel in Hanover
#6 Business Hotel in Hanover

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