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The Hotel at Arundel Preserve

Certificate of Excellence
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7795 Arundel Mills Boulevard, Hanover, MD 21076
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The Hotel at Arundel Preserve
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The Hotel at Arundel Preserve
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457 Reviews from our TripAdvisor Community

Traveler rating
    340
    95
    16
    5
    1
See reviews for
85
144
25
117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (457)
  • Mar-May only
    (111)
  • Jun-Aug only
    (120)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (95)
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Cleveland, Ohio
Top Contributor
90 reviews 90 reviews
22 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was my 2nd time staying here and it again was exceptional. The service is extremely friendly and attentive. It is reasonably priced. The 2 restaurants/bars in the lobby are great and the rooms are much nicer than your average hotel room. I will definitely stay here again when in the Hanover area.

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Maryland
Top Contributor
52 reviews 52 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here on business a few weeks ago after hiring how nice it was from others. I must say that it lived up to its reputation. The rooms are spacious and a cut above most hotel rooms in the same price range. The bathroom was very nice. The refrigerator could be a little larger but it did the trick.... More 

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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is my 2nd stay and Customer service is still 2nd to none, above & beyond expectations! Greated with a smile, welcome package and chilled champagne. Beautiful Hotel, convenient location (airport & major mall)

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Thank you for staying with us and allowing us to make your 2nd stay an enjoyable one. I hope you plan on staying with us in the near future so we can have your 5th visit just as enjoyable as your previous ones. Sincerely, April Callahan Hotel Manager More 

Pasadena, United States
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The Hotel at Arundel Preserve exceeded our expectations from start to finish! My husband and I stayed here for our wedding night. The morning before our wedding I went to the hotel to give a few items and asked them kindly to decorate the room a little as a surprise for my husband. Wow!!!! They made the room look so... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Hello Jessica, What a wonderful review! I'm happy you had a great experience and Julia our concierge could make your wedding night a memorable one. We try our best to make sure we exceed all of our guest expectations. I can only hope you would make our hotel your new “staycation destination" Sincerely, April Callahan Hotel Manager More 

Poulsbo, WA
Top Contributor
60 reviews 60 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

you appreciate friendly service, modern design, cleanliness, great food, and a great rate. I stayed here for business, and was impressed with the great staff (they fixed a minor problem very quickly and even filled my room request with no questions). The hotel is also very clean, looks new, and has a great bar and restaurant. The free garage parking... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Hello WWUDad, What a great review and a funny way to make me nervous. I'm glad you enjoyed your stay and the amenities we offer. I look forward to having you stay with us again. Sincerely, April Callahan Hotel Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Everyone was really nice and friendly. It was clean but a little loud. I will be back soon. The have an amazing restaurant in the lobby that my husband eat at which was amazing. There staff is also well mannered as well

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Hello Worldtraveler, Thank you for reviewing our property. I'm happy to hear you had an enjoyable stay. I hope to see you back in the near future. Sincerely, April Callahan Hotel Manager More 

Middle River, Maryland
1 review
3 of 5 stars Reviewed 2 weeks ago

You will be very pleased with the up to date amenities and service. The restaurant Grill Fire is remarkable and has a good price point. The in room spa service is horrible. Not accommodating and lacks the ambiance of a real spa. The beds they use are cold as well as the sheets. They is little to none ambiance to... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good afternoon, Thank you for bringing the Spa matter to our attention. I would like to apologize for the service you received. I understand you spoke to our Front Office Supervisor and your billed was settled to your satisfactory. I'm glad to hear you enjoyed the hotel as well as Grillfire. Please let me know if I can assist you... More 

Senior Contributor
35 reviews 35 reviews
18 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

So I get it rooms are not going to be ready early. I had a very early flight got here early was hoping to get some work done. Been waiting three hours and hard to believe not one stinking room is clean. Asked for key to business area no can do without having a room key. Would love a room... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good evening, Thank you for taking time to review our property and bringing this matter to my attention. I'm sorry to hear that you had less than a pleasant experience. Please feel free to contact me off line so I can address the concerns with your stay. Sincerely, April Callahan Hotel Manager More 

Langhorne, PA
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great overnight stay here - the hotel is beautiful, and very modern. Rooms are spacious, clean, and contemporary. Only complaint was it was difficult to learn how to use all the light switches - we thought our phones were charging overnight, only to learn that the outlet was controlled by a switch. A minor snag in what... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Hello Happy Traveler, Thank you for taking time to review our property. I must say, I know the lights can be a bit confusing. I'm happy that you enjoyed your stay and breakfast at Grillfire. We hope to see you back soon. Sincerely, April Callahan Hotel Manager More 

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed my 4 nights stay at the Hotel very much. The room was modern, clean, comfortable and quiet and good value for money. I used the on site Grillfire bar and restaurant a couple of time and was also impressed with the quality and choice available. My only gripe is that the Italian restaurant - which I would have liked... More 

Was this review helpful? Yes 1
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Hello Kevin, Thank you for wonderful review of our property. I'm glad you enjoyed your room as well as Grillfire restaurant. I'm sorry Vivo was closed for a buyout. I hope if you stay with us again you have a chance to experience Vivo's delicious food. Sincerely, April Callahan Hotel Manager More 

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