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The Hotel at Arundel Preserve

Certificate of Excellence
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7795 Arundel Mills Boulevard, Hanover, MD 21076
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The Hotel at Arundel Preserve
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The Hotel at Arundel Preserve
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436 reviews from our community

Traveler rating
    326
    91
    15
    4
    0
See reviews for
82
138
24
107
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (436)
  • Mar-May only
    (91)
  • Jun-Aug only
    (119)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (95)
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Chesterfield, Virginia
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked through a discounter - and so we were, to no surprise, JUST across from the elevator. We could hear the ding ding throughout the night and morning. Not a huge deal, but worth noting. I don't really understand the location, there's no "there" there. But it is convenient to Arundel Mills. Anyway, when you arrive, the staff is... More 

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Odenton, Maryland
Top Contributor
106 reviews 106 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is a jewel hidden just south of BWI. Very modern and clean this hotel has everything you can want. Right near the Casino and huge Arundel mills mall and tons of restaurants if you choose to eat out. They also offer a very good restaurant called the Grillfire. You can't go wrong with saying here.

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Orlando, Florida
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I used the hotel for a business event and I stayed there as well. The staff couldn't have been more accessible. The event was a big success. So much so that I've scheduled a second one at the end of March 2015. The room was comfortable, clean and well appointed.

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good morning Chris, Thank you for the wonderful review. I'm glad you booked your meeting with us and our team was able to make your stay flawless and your meeting a success. We appreciate your business and I'm glad you rebooked with us. Sincerely, April Callahan Hotel Manager More 

Salisbury, Maryland
Top Contributor
91 reviews 91 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Last minute I booked this hotel based on the reviews here on Trip Advisor. Our stay was only for one night on a Saturday. Pros: Location! Only 15-20 min from Baltimore and close to the exits. Close to the Casino (if that's your thing) New and modern Relatively clean Room had Keurig with coffee and teas Mini fridge Large room... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good afternoon, Thank you for staying with us and reviewing our property. We use our guest feedback as training tools to always improve on guest service. Please feel free to contact me offl ine if I may be of any additional assistance. We look forward to having you back again. Sincerely, April Callahan Hotel Manager More 

Hanover, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for my husband's birthday which is after Valentine's Day. We live close by & didn't want to travel too far. The room was spacious, clean & so quiet. It felt as if we were far away. The upscale bath products were very nice & smelled so good. I would definitely come back again!

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Thank you for reviewing our property. I'm glad you enjoyed your stay. We look forward to having you stay with us in the near future. Sincerely, April Callahan Hotel Manager More 

Easton, Maryland
1 review
5 of 5 stars Reviewed 5 weeks ago

I highly recommend a stay at The Hotel at Arundel Preserve! The hotel is very nice. The restaurants are very good and you cant beat the convenience of having them on site and the staff is top shelf at both the hotel and the restaurants! Take advantage of this property the next time in you are in town!

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good evening Mark, Your title is AWESOME! Thank you for taking time out of your schedule to review our property. I’m glad you enjoy the restaurants, hotel as well as the staff. We pride ourselves on providing excellent guest service. I hope you plan on staying with us in the near future. Sincerely, April Callahan Hotel Manager More 

va
Top Contributor
57 reviews 57 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 20, 2015

We were pleasantly surprised when we entered the beautiful lobby. Very modern and upscale. We were greeted by professional staff. Check in was quick and accurate. The executive level rooms are exactly like the king standard rooms. The only 'perk' is access to free snacks, robe ,slippers and breakfast. If these things aren't important stick with the standard room. There... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Thank you for taking time to review our property. I'm glad the staff and the hotel met your expectations. We look forward to your future stay with us. Maybe your next stay you would enjoy one of the packages we offer. If you decide to pick one of the packages, please let me know your thoughts. Thank you in advance.... More 

1 review
2 of 5 stars Reviewed February 16, 2015

I booked this hotel and a reservation in the resturant for my husband and I for valentines day. I have never had such bad customer service. I paid extra to be the on the executive level that's supposed to have a fully stocked lounge, the only thing they had was 2 diet cokes, and no ice. The T.V. Did not... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good afternoon, Thank you for taking time to let us know about your stay. I am sorry to hear that you had a bad experience with us. I do understand you being upset about the television being out. Unfortunately this was something that was out of our control. Due to the snow and high winds we had complications with our... More 

Cheltenham, England
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 11, 2015

I've stayed here twice now and am staying again in March because I think it's the best hotel in the area (and I've stayed in all of them). It's smart and clean with a large open reception area with plenty of seating. It's a bit further away from the Mall and Casino than some hotels - probably best to drive... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

I like your review title! Thank you for making our hotel your property of choice. I'm happy to know that we were able to meet your expectations and you plan on staying with us in March. Again, thank you for allowing us to make our hotel your home away from home. Sincerely, April Callahan Hotel Manager More 

Saint Clairsville, Ohio
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 8, 2015 via mobile

My husband and I stayed two nights at this hotel and found it to be modern, attractive, and very reasonably priced. Both restaurants at the hotel have great menus (we've dined here at other times. ) The only real complaint that I have is that the lobby tends to be very chilly, I believe because of the way the doors... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Thank you for taking time to review our hotel. I’m glad you enjoyed your stay with us. You are correct the draft in the lobby does come from the automatic doors. We try to keep the lobby as warm as possible but when the weather drops it can be hard to find the perfect balance. Thank you for your time... More 

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