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The Hotel at Arundel Preserve

3.5 of 5 7795 Arundel Mills Boulevard, Hanover, MD 21076
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Certificate of Excellence 2014
The Hotel at Arundel Preserve
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The Hotel at Arundel Preserve
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432 reviews from our community

Traveler rating
    325
    88
    15
    4
    0
See reviews for
82
136
24
106
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (432)
  • Mar-May only
    (87)
  • Jun-Aug only
    (119)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (95)
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Hanover, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars NEW via mobile

We stayed here for my husband's birthday which is after Valentine's Day. We live close by & didn't want to travel too far. The room was spacious, clean & so quiet. It felt as if we were far away. The upscale bath products were very nice & smelled so good. I would definitely come back again!

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Easton, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

I highly recommend a stay at The Hotel at Arundel Preserve! The hotel is very nice. The restaurants are very good and you cant beat the convenience of having them on site and the staff is top shelf at both the hotel and the restaurants! Take advantage of this property the next time in you are in town!

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good evening Mark, Your title is AWESOME! Thank you for taking time out of your schedule to review our property. I’m glad you enjoy the restaurants, hotel as well as the staff. We pride ourselves on providing excellent guest service. I hope you plan on staying with us in the near future. Sincerely, April Callahan Hotel Manager More 

va
Top Contributor
58 reviews 58 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

We were pleasantly surprised when we entered the beautiful lobby. Very modern and upscale. We were greeted by professional staff. Check in was quick and accurate. The executive level rooms are exactly like the king standard rooms. The only 'perk' is access to free snacks, robe ,slippers and breakfast. If these things aren't important stick with the standard room. There... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Thank you for taking time to review our property. I'm glad the staff and the hotel met your expectations. We look forward to your future stay with us. Maybe your next stay you would enjoy one of the packages we offer. If you decide to pick one of the packages, please let me know your thoughts. Thank you in advance.... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

I booked this hotel and a reservation in the resturant for my husband and I for valentines day. I have never had such bad customer service. I paid extra to be the on the executive level that's supposed to have a fully stocked lounge, the only thing they had was 2 diet cokes, and no ice. The T.V. Did not... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good afternoon, Thank you for taking time to let us know about your stay. I am sorry to hear that you had a bad experience with us. I do understand you being upset about the television being out. Unfortunately this was something that was out of our control. Due to the snow and high winds we had complications with our... More 

Cheltenham, England
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed here twice now and am staying again in March because I think it's the best hotel in the area (and I've stayed in all of them). It's smart and clean with a large open reception area with plenty of seating. It's a bit further away from the Mall and Casino than some hotels - probably best to drive... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

I like your review title! Thank you for making our hotel your property of choice. I'm happy to know that we were able to meet your expectations and you plan on staying with us in March. Again, thank you for allowing us to make our hotel your home away from home. Sincerely, April Callahan Hotel Manager More 

Saint Clairsville, Ohio
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed two nights at this hotel and found it to be modern, attractive, and very reasonably priced. Both restaurants at the hotel have great menus (we've dined here at other times. ) The only real complaint that I have is that the lobby tends to be very chilly, I believe because of the way the doors... More 

Was this review helpful? Yes
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Thank you for taking time to review our hotel. I’m glad you enjoyed your stay with us. You are correct the draft in the lobby does come from the automatic doors. We try to keep the lobby as warm as possible but when the weather drops it can be hard to find the perfect balance. Thank you for your time... More 

Frederick, Maryland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros - new, pretty, clean, close to Maryland Live Casino and Arundel Mills Mall. Good (though not wonderful) breakfast in the hotel. Good bed (even though it looks lumpy when made up). Cons - I called the hotel directly for reservations to celebrate husbands 60th birthday. The gentleman promised an even numbered room with a good view. When we arrived,... More 

Was this review helpful? Yes 1
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good afternoon Diane, Thank you for taking time to review the hotel. I'm sorry to hear that you experienced some issues with your stay. Comments positive or negative we use as a training tool to help provide better service to our guest. Your comments will be addressed in regard to your reservation, the hot water as well as the problem... More 

Suffolk, Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After reading the glowing reviews, I thought I'd visit The Hotel. It's amazing!!! The lobby is welcoming and clean. The two sided fireplace is lovely. We arrived early and thankfully the front desk staff was happy to check us in. We stayed on the executive 7th floor. If you have the extra 30 bucks, I suggest getting an upgrade. Besides,... More 

Was this review helpful? Yes 1
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Awesome review!! Thank you so much for coming back to Trip Advisor to write about your stay at the Hotel! This certainly makes us proud! I'm glad to hear you enjoyed your stay with us. We look forward to seeing you next time you're in the area. Sincerely, April Callahan Hotel Manager More 

baltimore
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is immaculate! The customer service is EXCELLENT! Rooms are huge, equipped with new furnishings! We stayed on the executive level and had access to the lounge which provded great little snacks throughout the day! The shuttle takes you to the mall and the casino! There are not set travel times, all you have to do is call!!! Soooo... More 

Was this review helpful? Yes 3
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Thank you for sharing your experience during your stay. The Date Night package is our most popular package that we offer. I'm happy to hear you enjoyed the 7th floor, the shuttle as well as Vivo. If we can do anything else in the future to make your stay more enjoyable please let us know. We hope to see you... More 

Clarksville, Tennessee
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked this hotel based on all of the great reviews I saw on TripAdvisor. I thought there was no way a hotel could receive such highly rated reviews. Boy was I wrong! I never give things a five star rating but this hotel definitely deserves it. The service was great, the room was extremely clean (which is a huge... More 

Was this review helpful? Yes 3
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Thank you for the great review Josh. I’m happy to hear that you chose our hotel based on our guest reviews. What a pleasure for our hotel team to know that we were able to meet or exceed your expectations. We look forward to seeing you when you return in March. Sincerely, April Callahan Hotel Manager More 

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Additional Information about The Hotel at Arundel Preserve

Address: 7795 Arundel Mills Boulevard, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Hotel at Arundel Preserve 3.5*
Number of rooms: 150
Reservation Options:
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Hotel Style:
#1 Family Hotel in Hanover
#1 Romantic Hotel in Hanover
#1 Business Hotel in Hanover

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