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The Hotel at Arundel Preserve

Certificate of Excellence
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7795 Arundel Mills Boulevard, Hanover, MD 21076
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1 room 1 guest
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The Hotel at Arundel Preserve
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484 Reviews from our TripAdvisor Community

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Traveler rating
    352
    107
    18
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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  • All months
    (484)
  • Mar-May only
    (111)
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Chesapeake, Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

1. Located with minutes of Arundel Mall. Great location for the casino; hotel shuttle driver was courteous and professional. 2. Beautifully decorated; obviously much thought was put into using the latest tech features such as charging ports, LED lighting, electric outlets, and updated fixtures. 3. Friendly hotel staff. 4. Now is the time for management to pay attention to maintenance... More 

Was this review helpful? Yes 2
Nashua, New Hampshire, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was able to stay at this hotel for 2 days for a business conference. When I showed up at this hotel, I realized that the pictures did not do this place justice. It is kind of in an odd spot but overall it is gorgeous. The room had a gorgeous layout and was immaculately clean! I had no complaints... More 

Was this review helpful? Yes 1
West Hartford, Connecticut
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Stayed here based on the reviews. Yes the hotel is new, rooms are clean and good size but service desk was rude, unhelpful and short with us. Hardly the welcoming you want after having traveled. It was so bad that we actually considered just finding another hotel. But we figured it might just be one employee having a bad day,... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good morning Chris, Thank you for taking time to review the hotel. I’m sorry to hear that you had a less than pleasant experience. Please contact me off line so I can discuss the details of your stay. I would like to get some additional information from you. Please accept my apologies because this is in no way our hotel... More 

jersey city nj
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights in a King sized room...asked for a room away from elevator and got one. Room very clean, bright and modern. Lovely spa like bathroom. There was a huge wedding the night we stayed and there were groups gathering in rooms on our floor..but surprisingly...didn't hear anything once inside room. Would totally stay again if in the area--... More 

Was this review helpful? Yes
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good afternoon, Thank you for reviewing the hotel. I'm glad you enjoyed the room and it met your expectations. I'm sorry about one of the lights being out and no one from the staff noticed it. We look forward to you staying with us again if you travel back to the area. Hopefully next time we can get you a... More 

Kampala, Uganda
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Was visiting Maryland- mainly to shop at the Arundel Mall, when I stayed over here with a friend. When I got there - lobby was full because there was a wedding happening. But it was alright. It has a couple of restaurants around it - same compound. But also has an Italian Diner & another restaurant in the building. We... More 

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TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good morning Tindi, Thank you for the wonderful review. I'm glad to know that you enjoyed your stay. I’m sorry to hear that you had to wait longer than usual for the shuttle. I hope if you travel back to the area, you would stay with us again. Have a wonderful week. April Callahan Hotel Manager More 

Newark, Delaware
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I really love this hotel. The rooms are excellent - a great place to relax. The bed is super comfortable. There is an indoor pool and the 2 restaurant choices are both great. Room service comes from the restaurants. The decor in the rooms very appealing. Everything you need is in the room. And free wifi.

Was this review helpful? Yes
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good afternoon, Thank you for the wonderful review. I'm glad we are able to meet all of your needs and you enjoyed staying with us. We look forward to your next stay. Sincerely, April Callahan Hotel Manager More 

Greensboro, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I recently stay at The Hotel, it has very nice decor, its minutes from Arundel Mills Shopping Center and the casino. The Hotel itself has two nice restaurants inside of it as well as it is surrounded by other places to eat. Directly across the street is a Wine Store and more restaurants. So.... The room itself is spacious with... More 

Was this review helpful? Yes 1
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good morning LaLa, Thank you for taking time to review our hotel. I'm happy to hear that you had a nice stay with us on the first night. I apologize for the issues you had with noise from the wedding party and the family reunion on the second night. If you travel back to the area, please contact me directly... More 

United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here in May for one night. Very modern and nice hotel with great views from the 4th floor. We had a very nice stay here. Comfortable beds and the room temperature was perfect. We also had breakfast at the restaurant downstairs and it was very good too. I can tell this hotel really makes an effort to provide... More 

Was this review helpful? Yes
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good morning and thank you for the wonderful review. We pride ourselves on our guest service as well as creating experiences for or guest. I'm very happy to hear that you had a wonderful stay and we look forward to your next stay. Sincerely, April Callahan Hotel Manager More 

Sudbury, Canada
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I would like to thank everyone for putting together such great place to host guests. I just wish they had a bigger swimming pool. The pool is very small.. it looks wide and big in the pictures but its actually very small. I also highly recommend a steam room/sauna. The staff was great one of them was kind of rude... More 

Was this review helpful? Yes
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good morning, I appreciate you thanking us for putting together a nice hotel. I would like to thank you for staying with us. We appreciate your business and we value each and every guest. I apologize if one of our team members spoke to you in a way that was not acceptable. Thank you for bringing this matter to my... More 

Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed July 29, 2015

Pros: This hotel has a great decor! The lobby and the particular room we stay in had a modern sleek ambience to it. Speaking of ambience its definitely space to set up for a night of romance. I was celebrating my boyfriends birthday and we had a grand ole time. Unfortunately we checked in late so we didn't get to... More 

Was this review helpful? Yes
TheHotelArundel, Manager at The Hotel at Arundel Preserve, responded to this review

Good Morning Violet, Thank you for taking time to review our property. I'm glad you had a wonderful experience celebrating your boyfriend’s birthday. Please tell him Happy Birthday for the all of us at The Hotel. We look forward to your return visit. Sincerely, April Callahan Hotel Manager More 

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