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Homewood Suites by Hilton Baltimore-Arundel Mills

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7491-B New Ridge Road, Hanover, MD 21076
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Homewood Suites by Hilton Baltimore-Arundel Mills
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Homewood Suites by Hilton Baltimore-Arundel Mills
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293 reviews from our community

Traveler rating
    177
    74
    27
    9
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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    (293)
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There are newer reviews for Homewood Suites by Hilton Baltimore-Arundel Mills
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Flintstone, United States
1 review
5 of 5 stars Reviewed January 6, 2014

Excellent stay with great staff and clean environment. Nice manager's reception in the evening. And the shuttle to the casino is wonderful. No fighting crowds to get back. Just call and they pick you up.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

KevinT, We are glad you had the opportunity to enjoy our evening reception as well as our complimentary 24hr shuttle service to BWI and Maryland Live Casino. We look forward to seeing you again in the near future! Safe travels. More 

chester, United States
2 reviews
5 of 5 stars Reviewed January 6, 2014

very clean and really nicely updated i stayed here after loosing keys in the mall and spending several hours looking for them this was an excellent ending to a bad day. wasnt planning on staying and the staff provided me with everything i needed for the over night stay very happy

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

AngelaD, We are so glad you allowed our associates the opportunity to provide you with everything you needed during your unexpected overnight stay. Hopefully the next time your travels bring you to the Arundel Mills Mall you consider our hotel again as your preferred hotel of choice. More 

Hanover, United States
1 review
5 of 5 stars Reviewed December 28, 2013

This visit was lovely! Nothing like our last visit. The gentleman who checked us in was as polite and helpful as could be! That alone is a huge deal! The room was clean, comfy, and perfect. Wish check in was a bit earlier.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Guest April, I greatly appreciate your kind words regarding your arrival experience with Zack, clean room and the comfort of your stay. I know Zack will be thrilled to know he exceeded your expectations. Sincere regards, Waitman V. More 

Nashville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 22, 2013

The first thing you notice when you enter is just how clean everything is and a well decorated lobby is always inviting. The staff was very courteous and check in was a breeze as was check out. I would definitely come back again.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Thank you for the amazing feedback regarding our lobby, staff service and your overall accommodations. It’s our pleasure to provide our guests with an experience that brings them back while in the Arundel Mills area again. Waitman V. More 

Wilkes-Barre, Pennsylvania, United States
Contributor
12 reviews 12 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 9, 2013

When I pick a hotel, it is always in Hilton properties. I love them. When we decided to stay in Baltimore, this was the perfect hotel for us. And once again, for the most part, it did not disappoint. When we got there we were met by Kristiana (I think that was her name) she was great. Check out was... More 

Was this review helpful? Yes
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Guest, Thank you for your comments regarding this stay. I will be sure to forward your feedback regarding the shuttle service to our Director of Operations and the concerns listed about the lifeguard to the pool company. I am very glad that Kristian one of the newest members to the team provided you with a memorable arrival and thank you... More 

Baltimore, United States
1 review
5 of 5 stars Reviewed December 6, 2013

Arrival was good. Was unique hotel as one side of building was registration for a Hilton, opposite was Homewood. Arrived Thanksgiving Day and manager's evening reception was Thanksgiving dinner dishes, turkey, stuffing, vegetable, salad, fruit, beverages. Breakfast the next morning was equally superb. An excellent stay,

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Mr. P, Thank you for the wonderful feedback regarding your stay during the Thanksgiving Holiday. I am glad you enjoyed both the complimentary breakfast and Thanksgiving dinner as well as the uniqueness of our hotel. We hope the next time your travels bring you to the area for business, leisure or holiday you consider the Homewood Suites, Arundel Mills as... More 

Mechanicsville, United States
1 review
5 of 5 stars Reviewed December 1, 2013

We enjoyed our staff at the Homewood Suites, the room was very nice room and the staff was very friendly. All our needs were met during our stay. We did hear the planes taking off from near by airport while we were the living room during the evening but with my fan on at night didn't hear a thing. Will... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

M Donna, Thank you for your comments regarding our rooms and friendly staff. We hope next time your travel brings you to Homewood Suites, Arundel Mills you have time to enjoy our complimentary dinner and breakfast. Safe travels More 

Chambersburg, PA, United States
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 30, 2013

The room was great, a one- bedroom suite. It was quite spacious. There was a king bed, sofa bed, and two large flat screen televisions. The kitchen area was nice too. The sink was separate from the shower and toilet. As for the breakfast, there was not much variety. They offered only two choices of bread: white or wheat sandwich... More 

Was this review helpful? Yes
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Trip Advisor Guest, Thank you for your feedback regarding our breakfast and your suggestion on how to improve in the future. I spoke with our Director of Food & Beverage regarding your experience and confirmed that we increased our bread variety on Monday and our eggs and egg casserole will be quality checked by our Executive Chef on duty daily... More 

Baltimore, United States
1 review
5 of 5 stars Reviewed November 27, 2013

Very pleased with the stay, The rooms were very big, almost like a mini studio Apartment sectioned off as two different rooms a sitting/Kitchen and a Bed/bathroom. I would defiantly go back to this place.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Ms. C, I am so glad you enjoyed your time in our hotel. Our hotel is perfect for the quick getaway or if you’re here long term looking for a kitchenette, complimentary breakfast 7 days a week and dinner Monday- Thursday. Our goal is to ensure guests have a memorable experience each stay. We look forward to your return. More 

Durham, North Carolina
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 19, 2013

This hotel is not up to the Hilton Brand. I had serious problems with checking in and the housekeeping services. The pull out sofa bed in my 2 bedroom suite had used sheets on there with what looked like dried up blood and feces on it!! The pull out mattress was heavily soiled as well!Apparently housekeeping didn't bother to pull... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Tbowe, Thank you for your feedback and I express my sincere apologies for the inconvenience experienced. I spoke with our housekeeping and guest services team as well as our two managers on duty have received a different perspective than listed on TripAdvisor. At your convenience please feel free to contact me directly at the hotel to better understand the actual... More 

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