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All 13 Hanover hotels

Homewood Suites by Hilton Baltimore-Arundel Mills

3.0 of 5 Hotel   |   7491-B New Ridge Road, Hanover, MD 21076
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84%
Ranked #2 of 13 hotels in Hanover
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
susanannc2014
  • Reviews (214)
  • Photos (62)
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  • Room tips (38)
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214 people have reviewed this hotel

Traveler rating
    128
    52
    22
    6
    6
See reviews for
88
26
14
71
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
San Marcos, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The great experience we had here about 21 months ago was what brought us back, but we were disappointed this time around. The quality at this place has certainly dropped off. The front desk staff is as friendly as ever, but he problems begin with general cleanliness of the hotel. The cleanliness in the room was fine, but the laundry... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago

Good location. Enjoyed the breakfast...and managers reception. Nice and clean hotel accommodations. Would highly rececommend this hotel. Friendly staff. I like that it has washer and dryers in the hotel to do your own laundry. Nice pool and gym.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

TripAdvisor Guest, Thank you for your feedback! I’m glad that you enjoyed your stay and were able to make use of our pool and fitness center. I genuinely appreciate your recommendation and look forward to a time when we may welcome you back to the hotel! Safe travels, Nicole. More

Richmond, Virginia
1 review
4 of 5 stars Reviewed 2 weeks ago

I hosted my family reunion at this property this past weekend. Initially I ran into issues with my room rate and contract issues, however they were somewhat resolved. I think our assigned saleperson in charged of my group could have done more and exhibit more hospitality to me and my family for the issues I experience. I feel when I... More

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Jewel C., thank you for providing your feedback with regards to your recent stay. I am very glad to hear that, overall, you and your family were satisfied. I will be sure to pass along your comments and concerns to the sales department so they can follow up with you to ensure your complete satisfaction. Thank you for your kind... More

Farmville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at this hotel for our family reunion. We enjoyed our stay. The full size refrigerator and large accessible shower were great bonus items in this suite. The dual AC and bedroom ceiling fan ensured we stayed cool. We would've liked a little more variety in the breakfasts served and an outdoor sitting area on the Homewood side... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Eddie C., thank you for your feedback. I’m happy to hear that you enjoyed your stay. I will make sure to pass along your breakfast suggestions to our Director of Food and Beverage. I hope everyone had a great time at the family reunion as well! Safe travels, Nicole More

Hanover, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I love the exceptional customer service provided! Room was large, quiet and clean. My daughter became ill and we needed assistance getting her to a medical facility. The staff was very helpful finding the closest facility for us. Despite this unexpected illness, My family had a wonderful time and Homewood Suites by Hilton was Awesome!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Sabrina B., I am sorry to hear that your daughter became ill during your trip—I hope she is okay! I am happy that our team was able to respond quickly and assist you and your family during this time. I do appreciate your feedback and look forward to your return whenever you are back in the area. Kind regards, Nicole. More

1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel in June 2014. The hotel staff was extremely helpful, the room was clean and spacious, and the shuttle service was very convenient. We would definitely stay at this hotel again.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

TripAdvisor Guest, thank you for taking a moment to share your experience. I am glad that you enjoyed yourself and that our staff was able to assist you with what you needed. I look forward to welcoming you back to the hotel! Safe travels, Nicole. More

Springfield
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Zach and Phil at the front desk were wonderful as were the entire staff. My stay was not only enjoyable but the things available were outstanding! My friends and I will definitely be using this hotel again and I know I will be using it on my own with family as well!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Barbara M., thank you for sharing your experience with us. I appreciate your kind words about Zach and Phil as well as our entire staff! I am happy to here that they took care of you. I will make sure to pass your comments along to them. I am so glad that you and your friends enjoyed yourselves and we... More

Grovetown, United States
1 review
2 of 5 stars Reviewed June 5, 2014

I was extremely disappointed with this hotel! I travel for business and use Hilton Hotels almost always and generally like Homewood Suites. What disappointed me with this hotel - the building design – a combination of two hotels in one the building Hilton Garden Inn and Homewood Suites shared the same building (very confusing to the guest). Hilton Garden Inn... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

TripAdvisor Guest, thank you for taking a moment to share your experience. I would like to start off by saying that we are very sorry that you felt that some of our amenities were not for Homewood Suites guests. Although we are quite complex in the fact that we share space with the Hilton Garden Inn, there are a few... More

Odenton, MD, United States
1 review
3 of 5 stars Reviewed June 4, 2014

This hotel was okay. The staff was nice and helpful. When we checked in, the dishwasher was beeping -- one of annoying intermittent beeps. Also, the bedding just seemed old and tattered. The spare linens we found in the closet were soiled. The rest of the place was clean, but I never quite got rid of the dirty feeling from... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Kathryn A, thank you for your feedback. It is our goal to provide our guests with a pleasant, memorable experience each time they visit our hotel and I am sorry to hear that the dishwasher was a disturbance and that the bed linens in the closet were not satisfactory upon your arrival. I do appreciate your comments about our staff... More

Philadelphia, United States
1 review
4 of 5 stars Reviewed June 2, 2014

The suite was spacious and comfortable and the breakfast choice was a very welcome surprise. The hotel is located near great shopping and a casino. I would have expected to pay much more for similar accommodations. I could actually afford to visit the casino with the money saved on lodging and food.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Pamela P., I hope you had a blast at the casino! I’m glad that you were able to visit some of the surrounding attractions. We are fortunate enough to be located in a convenient area for our guests. I hope that we may have the opportunity to welcome you back soon! Best, Nicole. More

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Additional Information about Homewood Suites by Hilton Baltimore-Arundel Mills

Address: 7491-B New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Baltimore-Arundel Mills 3*
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Baltimore-Arundel Mills Hotel Hanover
Homewood Suites Hanover

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Family Hotel in Hanover #2 Business Hotel in Hanover #3 Romantic Hotel in Hanover
Hotel Class
Official Description (provided by the hotel)
Experience one of the best all-suite Hanover MD hotels - The Homewood Suites by Hilton® Baltimore - Arundel Mills offers luxuriously appointed suites and modern hotel amenities to complement its great Baltimore area location. Conveniently located just minutes from BWI Thurgood Marshall Airport and Arundel Mills Mall this hotel near Baltimore is perfect for leisure or extended stay Baltimore travelers. For your convenience shuttle service to the airport and local businesses is available upon request. ... more   less 
Number of rooms
99

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