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All 13 Hanover hotels

Homewood Suites by Hilton Baltimore-Arundel Mills

3.0 of 5 Hotel   |   7491-B New Ridge Road, Hanover, MD 21076
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Ranked #2 of 13 Hotels in Hanover
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Jennyxobu Newtown, Pennsylvania
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239 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Newtown, Pennsylvania
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Hilton Garden in a few years ago. Both hotels are in the same building, the homewood suites occupies the top floors. Our last visit was a disaster - see my prior review for details. In a nutshell, customer service was abysmal. This trip was much better. Customer service was better. Hotel was clean, well appointed, food... More

Was this review helpful? Yes 1
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

TripAdvisor Guest, Thank you so much for taking a moment to share your experience with us. I am so happy to hear that your stay this time around was much better than your last from two years ago. I sincerely apologize that the HVAC unit situation was still a recurring issue for you. I will definitely make sure I speak... More

San Antonio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My experience here was a very enjoyable, the staff was very friendly, the food was great, and I felt comfortable. They offered a voucher for the casino, and shuttle service until the early hours of the morning.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Eddie R., Thank you for your feedback. I am so glad that you had an overall enjoyable stay. It is our mission to ensure that each of our guests have a memorable experience and I am happy to know that we have succeeded! Thank you for making us your hotel of choice--I look forward to a time when you may... More

Salisbury, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Staff is very helpful & welcoming. The overall appearance of the hotel is very clean. There is a need for more choices for their complementary breakfast, such as a pancake machine. The hotel is central to BWI airport, shopping and many resturants. For those who like to gambel Live Casino is less than a mile away.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Virginia H., Thank you for taking a moment to share your experience with us. I appreciate your suggestions pertaining to the variety of items that could potentially be served during the complimentary breakfast and will be sure to forward your comments along to our Director of Food and Beverage. Overall, I am glad that you enjoyed yourself and that our... More

Highlands Ranch, CO, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel many times and I keep coming back! The staff is outstanding !!! There are many hotels in the area, but this one stands out. I always take advantage of the complimentary breakfasts and dinners during the week. The proximity to major highways makes the location very convenient.

Review collected in partnership with Homewood Suites by Hilton

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Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Kevin M., I'd like to start off by saying that we appreciate your continued loyalty! Our team is always here to assist you throughout each of your stays so I genuinely appreciate your kind words. I look forward to your return! Best, Nicole More

1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed in a 2-bedroom 2 bathroom-suite with 2 adults and 5 children. The room was beautiful, clean, comfortable and spacious! Check-in was speedy as the kids were anxious to get the to pool (note it is only open from 4-9pm as a lifeguard is required). The staff was very friendly and courteous and the hotel itself was spotless &... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

TripAdvisor Guest, Thank you for taking a moment to share your experience with us. I am so glad to hear that you and your family were comfortable and happy during the course of your stay. I appreciate your recommendation and look forward to your return! Safe travels, Nicole More

lewes, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

One of the best values when traveling. Highly trained and efficient staff who appear to truly enjoy working for the organization. Neat, clean and comfortable. My wife feels that they are some of the best beds and pillows she has used.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Charles B., I appreciate your kind words. I am so happy to hear that you and your wife enjoyed yourselves. Our team is always here to ensure your complete satisfaction and I am delighted to know that we have succeeded! I look forward to a time when we may welcome you back to our hotel. Best, Nicole More

Chesapeake, United States
1 review
3 of 5 stars Reviewed August 23, 2014

Over all, a good experience. There were a few ants in the kitchen that we didn't see until it got into the food. Pets have possibly been in every room, so if you have an allergy, be prepared. The shuttle service is great.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Kathy T., Thank you for your feedback. We are in fact a pet-friendly hotel as indicated on our website but we do deep clean each of our rooms to ensure that those with allergies can still rest comfortably. I am glad that you got to take advantage of our complimentary shuttle service. Safe travels, Nicole More

Morgan City, United States
2 reviews
5 of 5 stars Reviewed August 18, 2014

I had a great experience staying at Homewood Suites. Staff were the best. Room was very clean, location was perfect for my stay. I would surely stay here again. Room Service was also great. I was able to check in and out very quickly and without issue.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

TripAdvisor Guest, Our entire team works diligently to ensure that all of our guests have an exceptional experience and I am so glad that you did! Thank you very much for your feedback. I look forward to your return! Best, Nicole More

Rockaway Beach, Missouri
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 16, 2014

There was an endless series of small annoyances that made this one of my few unpleasant stays at a Hilton property. On arrival one of the two treadmills was broken and while fixed by the next day after I reported it, I did not get to work out as I had planned. The woman checking me in was ok but... More

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Cindy M., I appreciate you taking a moment to share your recent experience with us. I apologize that this particular stay failed to meet your standards and would love the opportunity to discuss this further with you in more detail. Please feel free to contact me directly at the hotel (410-878-7200) so I may have to opportunity to ensure your... More

Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 12, 2014

All the suites are on the upper floors in the building that it shares with the Garden Inn brand . Booked a Two bedroom suite with a king, 2 queen beds and a sofa bed great room with kitchen. Hotel was busy with guests but was nearly quiet during the times we were in the hotel in the morning and... More

Was this review helpful? Yes 2
Nicole C, Assistant Front Office Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

TripAdvisor Guest, Thank you for providing your feedback regarding your most recent stay. I am very glad that overall you had a very good experience at our hotel. Our check-in time is at 4PM and we do our very best to accommodate our early arriving guests. I am happy that our staff worked quickly to try and find you a... More

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Additional Information about Homewood Suites by Hilton Baltimore-Arundel Mills

Address: 7491-B New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Baltimore-Arundel Mills 3*
Number of rooms: 99
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Also Known As:
Homewood Suites By Hilton Baltimore-Arundel Mills Hotel Hanover
Homewood Suites Hanover

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