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Homewood Suites by Hilton Baltimore-Arundel Mills

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7491-B New Ridge Road, Hanover, MD 21076
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1 room 1 guest
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Homewood Suites by Hilton Baltimore-Arundel Mills
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321 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
  • All months
    (321)
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    (85)
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Baltimore, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The front desk person who helped me was awesome! Her name was LaShauna once I told her that I was giving my daughter a Birthday Party at Dave and Busters she informed me of the shuttle van service and set me up with both drivers Carl and Larry to pick us up and drop us off. It was great for... More 

Review collected in partnership with Homewood Suites by Hilton

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Sergeantsville, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A pleasant greeting by the desk clerk with an efficient and quick check in. Managers reception in the evening was outstanding with a variety of items. Pleasant atmosphere. Well appointed and extremely clean rooms. Have stayed here before and will return again. A little pricey. Great location

Review collected in partnership with Homewood Suites by Hilton

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Pennsylvania
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had issues from the beginning when we couldn't find the hotel using our GPS and were given the wrong directions after calling the front desk. We found the hotel about 45 minutes later from being less than a mile away. The road name and it being a new location caused the confusion but once you get there you find... More 

Was this review helpful? Yes
Bill D, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Hello, I'm very sorry that we failed to meet your expectations. I have sent you a private message for more information and to find out how I can make this right. I appreciate your feedback and will work with our housekeeping team to address the carpet issue you reported. We will also be replacing carpet in some rooms this fall,... More 

Sterling, Virginia
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here after a day in Baltimore before our next day in DC. It was a great location and wasn't challenging to get to after being in the Inner Harbor. We were a bit confused by the fact that the Homewood Suites and the Hilton Garden Inn were the same building, but we figured it out. We appreciated the... More 

Was this review helpful? Yes
Bill D, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Thank you for your review. I'm happy to see that the location was convenient and that our staff took good care of you. Our breakfast generally includes a fruit salad, I apologize if we didn't include that during your stay. I hope you will come back for another visit. Thank you, Bill Dillon General Manager More 

Longboat Key, Florida
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We wanted a suite so our grandchild could spend the night with us and the staff was very kind at the pool and in the breakfast area as well as at the front desk. We will stay here again on our next visits.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Bill D, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Thank you for your feedback. I'm glad your grandchildren enjoyed our pool and that our staff made you feel welcome. We hope you will come back for another visit soon! Thank you, Bill Dillon General Manager More 

Kenosha, Wisconsin
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our 3 day stay was great. The staff was very nice and helpful. The day we checked the hotel clerk told us about the social that was going on which was nice of her. Our suite was very nice and clean. Not too many hotels can accommodate a family it'd five so I was pleased that we could stay without... More 

Was this review helpful? Yes
Bill D, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Thank you for your kind words. To know that you enjoyed your visit enough to come back to see us. I'm happy to see you like our spacious suites, it really is nice to have a little extra space to spread out. We hope you will come back soon! Thank you, Bill Dillon General Manager More 

Dayton, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Overall great stay. Very friendly and helpful staff. Manager's reception and breakfast were both well done. Location is convenient to downtown (took us 15 mins by car). Free shuttle to Casino was a plus and ran 24/7.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Bill D, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Thank you for your review. I'm glad to see you liked our location and were able to take advantage of our shuttle. I hope we see you back again with us soon. Thank you, Bill Dillon General Manager More 

Arundel Mills, Md, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

Close to the mall which is a plus for shoppers. The rooms were comfy and the beds provided a good night's sleep. The staff is very accomadating and will offer refreshments from the snack bar if your check-in is delayed. I highly reccommed this hotel.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Bill D, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Thank you for your review. I'm very sorry to see your check in was delayed, but I'm glad to see the front desk team took good care of you. We appreciate your business and hope to see you again soon! Thank you, Bill Dillon General Manager More 

Solon, United States
1 review
4 of 5 stars Reviewed July 23, 2015

Stay was comfortable and the room was relatively clean. We were on the 8 th. floor but there were no open windows. We did not use the kitchen but the microwave and the refrigerator both seemed to be in working condition. Enjoyed the shower. The staff at the complimentary breakfast was not courteous enough.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Bill D, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Thank you for your feedback. I'm very sorry to hear about our breakfast team, I will be sure to share your comments with them to make sure we are bringing our smile and hospitality each and every day. Thank you, Bill Dillon General Manager More 

Raleigh, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 22, 2015

This is a nice clean hotel and the staff is friendly. The rooms are a nice size (we had a 2-bedroom suite) and the beds are comfortable. We were at a family reunion at another hotel so didn't get to spend too much time here but enjoyed the time we were here.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Bill D, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review

Thank you for your response. I'm sorry you weren't able to spend more time here at the hotel with us. I guess you'll just have to come back for another visit. We'd love the chance to make you feel at home with us. Thank you, Bill Dillon General Manager More 

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