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Element Arundel Mills

Certificate of Excellence
3.0 of 5
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7522 Teague Road, Hanover, MD 21076
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Element Arundel Mills
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Ranked #8 of 14 Hotels in Hanover
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
AnnBeach Indiana
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279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

This was my first visit to an Element Hotel. The Arundel Mills District near Baltimore City is a thriving area with a huge mall, a busy casino, plenty of restaurants, hotels and new apartments, homes, strip shopping & the traffic that goes along with that. The hotel is perfectly located; the modern high-tech feel is lovely (in the lobby). The... More 

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San Francisco, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

I'm a frequent visitor to the SKG family hotels. They have great Front desk personnel (Daneisha) always get me checked in with my preferences. And solid amenities are provided throughout the property.

Was this review helpful? Yes
Megan L, Starwood Hotels at Element Arundel Mills, responded to this review

Dear Jay C, Providing our guests with superior customer service is very important to our team, so we are delighted to hear Daneisha made your stay memorable. Thank you for sharing your review with us, and we hope to see you again soon. Take care More 

Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was nice and modern with kitchen and living room. Large and spacious with pently of room to stretch. Ample amount of storage and kitchenette comes with dishes, plates, utensils, refrigerator and microwave. Bed was average in sleep quality. Bathroom was large with modern shower. Fixtures all updated. Very contemporary and average comfort.

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

The front desk personal was very friendly and always wanted to help. Kevin the bar manager always greeted me and the other guests with respect and a friendly smile. the rooms was clean and welcoming. This place is also minutes away from the casino and other good attractions. All around a great place to stay and I would recommen this... More 

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Houston, Texas
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Second time now my SPG keyless room access was not ready because the hotel staff didn't click a few buttons on the screen or pay attention to my request when I sent it through via my app. Once I got there, they "sent" the key to my phone and I went to my room only to be locked out because... More 

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Megan L, Starwood Hotels at Element Arundel Mills, responded to this review

Dear MatthewD713, We understand the importance in delivering guests an easy check-in process, especially after long travels, and we are very sorry for the inconvenience you experienced while checking in and the frustration this caused you. Rest assured, your comments have been addressed and properly handled with our team to ensure this does not repeat for future guests. Again, we... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

WXYZ bar rocks!!! Enjoyed great service Kevin is awesome! Legendary service should train other bartenders. Here on business for 3 days what a cool bar to visit don't need to go out to other restaurants.

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Glen, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love this place, the rates are reasonable, they are clean, ( Eco-friendly) Love pets, and they have a garden with grill to use for the guests. Full loaded kitchen. Phenomenal, their lobby is big, printer and computers on site, nice sofas, clean laundry room. Ice bags for convenience.

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1 review
4 of 5 stars Reviewed May 20, 2015

Front desk staff are the friendliest staff I've had the pleasure of getting to know, especially Jada. Mix and Mingle foods were excellent, thank you Conrad. Lobby atmosphere was very relaxed and casual.

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Dahlgren
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed May 19, 2015

I stayed here for my birthday in February of this year and found this place to be a great place to stay of you plan on visiting the Casino and malls. My hotel room was nice, clean and comfortable. Also make sure you ask for JoJo to assist you in checking in. She made my birthday stay even more delightful... More 

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Clarkston, Michigan
1 review
3 of 5 stars Reviewed May 19, 2015

First and foremost, I want to say that the hotel was very nice. Not what I expected, a very different look and feel. The room was clean and well appointed, with an EXTREMELY comfortable bed. We had a standard room, so we had a mini fridge, microwave and coffee maker. Our friends had a one room suite, which was very... More 

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