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Element Arundel Mills

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7522 Teague Road, Hanover, MD 21076
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Element Arundel Mills
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305 Reviews from our TripAdvisor Community

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Virginia Beach, Virginia
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Reception was awesome! Yolanda was extremely nice and positive on our arrival...definitely set the tone for an outstanding stay! As an airline pilot I stay in many hotels and constantly deal with tired, over stressed staff, instantly negative attitudes on check in. Yolanda was a welcome reprieve from the norm. Room very modern and full of amenities....definitely had everything needed,... More 

Helpful?
Thank Jack S
AfiyaO, General Manager at Element Arundel Mills, responded to this review

Jack S Thank you for your feed back! I am glad that upon your arrival and during your stay at the Element that Yolanda was able to take of your needs. She is definitely a great addition to our team and I make sure that I share your positive note with her. Thank you again for your feedback and we... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Ms. Yolanda was very helpful and friendly. she seemed eager to go the extra mile and clearly cared about myself and other guests. her friendly demeanor and eagerness to help made my stay far better. staff and hotel are excellent especially if you are doing an extended stay.

Helpful?
Thank Siobhan F
AfiyaO, General Manager at Element Arundel Mills, responded to this review

Siobhan F Thank you for your feedback. I happy to hear that the staff here at the Element exceed your expectations. Yolanda is definitely our rockstar at the desk and I will make sure to pass on your comments. We appreciate your business and look forward to your future stays with us. More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

I loved staying here! My room was comfortable, clean, green and exactly what I needed. The common areas are comfortable and inviting. The staff from the moment I checked in were amazing. Yolanda has been incredible and I would stay here again in a heartbeat and suggest it to anyone who is staying in the area.

Helpful?
Thank LanaJoy1228
AfiyaO, General Manager at Element Arundel Mills, responded to this review

LanaJoy1228 Thank you for your review! We appreciate your business and I am glad to hear that your stay at the Element was comfortable and inviting. Our team takes pride in providing exceptional customer service and I am glad that we were able to meet your expectations. More 

Hanover, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

Amazing room, tons of amenities, great staff including Yolanda at the front desk! Very contemporary and spacious, very clean. Excited to stay here again soon. Full kitchen is a great feature! Thank you Element!

Helpful?
Thank dan m
AfiyaO, General Manager at Element Arundel Mills, responded to this review

Dan M Thank you for your review! I happy to hear that not only did our staff meet your expectations you had to enjoy the product and amenities that the Element has to provide. I will be sure to pass along your comments to our staff. More 

1 review
5 of 5 stars Reviewed 1 week ago

Yolanda, who is a member of the front desk staff at Element Arundel Mills, showed nothing but professionalism and the utmost care for me and the people I was traveling with. With about a million things going on at once around her (someone waiting for a manager, phones ringing off the hook, etc.) she stayed patient and very, very kind.... More 

Helpful?
Thank Rick H
AfiyaO, General Manager at Element Arundel Mills, responded to this review

Rick H This is great to hear! Yolanda has been nothing but an exceptional team member. I am glad that she provided you with exceptional service and still maintain her professionalism while dealing with many things at once. I will be sure to pass your comments on to the team! Thank you again for your business and look forward to... More 

Long Island, New York
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 5, 2016 via mobile

I stayed at this property for a three day business trip. It's ultra modern and sleek, and is actually the front half of the building. The back half is called The Loft, and is more upscale according to the staff. My room was well equipped and sleek in design, but there were issues: the sink in the bathroom wobbled and... More 

Helpful?
1 Thank Linda L
AfiyaO, Manager at Element Arundel Mills, responded to this review

Linda L. Thank you for review of our property. I am glad that you choose us for your business travel. The Element which is designed for extended stay guests do give you the modern look as its Extended stay reimagined. Just as our sister property the Aloft is different by design. However, I noticed that you were not totally satisfied... More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 4, 2016

Friendly staff and a great shuttle driving team - Guy and the other driver - that happily takes you anywhere in the surrounding area. Clean room. If you choose to skip cleaning service for $5/per day, make sure you tell the desk, you do not automatically get a coupon or anything.

Helpful?
1 Thank V K
AfiyaO, Manager at Element Arundel Mills, responded to this review

V K Thank you for review of our property! As part of our Green Initiative we do offer $5.00 credit F & B voucher for your length of stay. I am glad that you took part in our Make A Green Choice program. We take pride in knowing that our staff was able to make a great impression upon you... More 

West Columbia, South Carolina
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

Stayed here for one night , first time staying at an Element hotel. It seems they are more set up for extended stay guests , but we had an enjoyable stay , got a big suite with full kitchen , free afternoon dinner/reception , free breakfast, free parking. Great gym , indoor pool .Whitney and Yolanda at front desk were... More 

Helpful?
1 Thank DArdofSC
AfiyaO, General Manager at Element Arundel Mills, responded to this review

DArdofSC Thank you for your review of our property! Yes, you are correct the Element is designed for extended stay guest but we also welcome short term guests that are looking for a bigger room when traveling with family. I am glad that you were able to enjoy our amenities that we offer here and Element and our staff especially... More 

Cincinnati, Ohio
Level Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed December 25, 2015

This chain is related to the aloft family with an Extended Stay flair. The bedroom, bathroom and kitchen portions were tidy but the living room suite--not so much. My desk was dusty and the sofa's cleanliness was questionable. I found a left boot in the closet; which was concerning. The shared pool with another hotel was very small and had... More 

Helpful?
1 Thank beech_bunnie
GA,
Level Contributor
260 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed November 17, 2015

this is nice trendy hotel. well located near lots of entertainment. Hotel is nice and clean and staff is very helpful. The rooms are clean and well designed. The only thing I was confused about is the poor state of the furniture , starting from the front desk to the rooms. It seems like it was brought in from another... More 

Helpful?
1 Thank paragkarania
Megan L, Starwood Hotels at Element Arundel Mills, responded to this review

Dear paragkarania, We’re pleased to hear you enjoyed your recent stay with us and liked our great location, clean accommodations, and friendly team. Thank you for sharing your review with us, and we hope to see you again soon. All the best More 

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