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All 13 Hanover hotels

Element Arundel Mills

3.0 of 5 Hotel   |   7522 Teague Road, Hanover, MD 21076
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69%
Ranked #12 of 13 hotels in Hanover
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
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165 people have reviewed this hotel

Traveler rating
    66
    49
    12
    18
    20
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43
33
19
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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US
Top Contributor
53 reviews 53 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked this hotel the morning of our rainy casino road trip and I must say there must have been a convention or something going on because both the Element and Aloft was packed. It was quiet, we were able to relax and unwind even with the amount of people staying in the hotel. What I like about the hotel... More

Was this review helpful? Yes 1
Princeton, New Jersey
1 review
1 of 5 stars Reviewed 1 week ago

I called the reservation desk an hour before check in, it was offered for $99 per night over the phone. I did not make reservation though. While checking in, I opted the lady at the reception that either I can book over the phone or give the room for $99. Her supervisor advised her override the rate for $99 and... More

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Raleigh, North Carolina
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was different from places I've stayed before. I loved the modern style of the hotel. The bed was comfortable and I liked the style of the kitchen area. My favorite part of the room was the bathroom. What an awesome shower head. I bought one just like it for my house. The hotel was quiet and the shuttle... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed March 14, 2014 via mobile

Visited the WXYZ bar and had the Wings which were steller. Amanda is so sweet and friendly! Amazing guest service. Spoke to Christian ehi asked how i was. I never get asked by a Manager how my night is. He was so chill and made me feel comfortable.

Was this review helpful? Yes
Karen M, Starwood Hotels at Element Arundel Mills, responded to this review

Dear flashfromphilly, Thank you for your positive review. We're glad to hear you had a great time here in Hanover. We look forward to welcoming you back. More

NJ
Top Contributor
210 reviews 210 reviews
168 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed March 2, 2014

I do like the brand but this particular location is a bit worn out, walls are scuffed and things just not kept up. Carpets in hallways not kept and the first room they gave me had a repair man in there making repairs. I came back down for the second room which was sufficient for a single nights stay. The... More

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Karen M, Starwood Hotels at Element Arundel Mills, responded to this review

Dear 2worldtravelersnj, We're glad you enjoy the decor, ambiance, and the amazing team we've employed here. We have forwarded your other comments to our management team. Thank you for your honest feedback and we look forward to hosting you in the future. More

Washington DC, District of Columbia
2 reviews
2 of 5 stars Reviewed February 25, 2014

We stayed here for about 1.5 weeks last fall. I picked the hotel because the hotel is modern and because they allowed dogs to stay for free. Also, since this was for more than a couple of nights, I wanted a kitchenette. Some of the plusses of the hotel include that it was in fact modern and the kitchen was... More

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Karen M, Starwood Hotels at Element Arundel Mills, responded to this review

Dear kmturner01, We're sorry to hear your recent visit was less than satisfactory. Our team should have done a better job in communicating the cleaning policy when guests are traveling with a pet and apologize you had to find out mid-way through your stay. Safety and security are our number focuses for our on-property guests. When asking for new key... More

Oxon Hill, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 24, 2014

Where do I start? The room was amazing. Best staycation ever. The bathroom was impeccable. I probably took the longest shower ever because the rain shower head was very soothing. The lighting throughout was very nice and the bed was very plush and comfortable. I slept like a baby. Great location. Everything you could need and more. We will defiantly... More

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Karen M, Starwood Hotels at Element Arundel Mills, responded to this review

Dear Devin R, Thank you for taking the time to share comments regarding your recent stay in Hanover. We're thankful that you enjoyed your time here and the amenities of our guest rooms. We look forward to welcoming you back in the future. More

Saint Paul, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 20, 2014

This was my third stay here (always when flying into or out of BWI). First the good. Nice rooms. Good bathrooms. Comfortable bed. Friendly staff. Free (though mediocre) breakfast. But this time I made the mistake of depending on their free shuttle service. And I learned that they really aren't trained to manage it a (confirmed by a senior employee... More

Was this review helpful? Yes 1
Karen M, Starwood Hotels at Element Arundel Mills, responded to this review

Dear Joseph K, Thank you for choosing Element Hotels. We're sorry to hear you had a less than pleasant experience with our hotel shuttle. This is not the level of service we want to provide our guests. We would love to speak with you personally regarding your experience. Please reach out to our General Manager, Dan, at dan.jasinski@aloftarundelmills.com. More

New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 10, 2014

Yes this front desk clerk is nasty, it seems like she treats folks nasty. My room was nasty too. The shower was cracked and it had stains on the sheets in my bed. There was also a hole in the floor on my room int he corner as if a mouse had been in my suite. My room smelled like... More

Was this review helpful? Yes 1
Karen M, Starwood Hotels at Element Arundel Mills, responded to this review

Dear Jessica L, Thank you for taking the time to share your review regarding your recent stay in Hanover. We're sorry to hear your room and your stay did not meet your expectations. We have forwarded your comments to our management team. Your comments are important to us as we strive to provide a great product and great service to... More

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 9, 2014

Siyon was the worst front desk hotel clerk ever. For this hotel to be a high end hotel it gave the most horrible service. The bedrooms had spider webs in them, cracks in the shower, dust like powder stuff rubbing off on your feet while taking a shower. The rooms smelled like folks were cooking right before you checked in.... More

Was this review helpful? Yes 1
Karen M, Starwood Hotels at Element Arundel Mills, responded to this review

Dear Hotel C, Thank you for taking the time to share your review regarding your recent stay in Hanover. We're sorry to hear your room and your stay did not meet your expectations. We have forwarded your comments to our management team. We value your opinion as we strive to provide a great product and great service to each and... More

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Additional Information about Element Arundel Mills

Also Known As:
Element By Westin Arundel Mills Hotel Hanover
Element By Westin Arundel Mills Hotel
Element Hotel Arundel Mills
Address: 7522 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 13 hotels in Hanover
Price Range (Based on Average Rates): $
Hotel Class:3 star — Element Arundel Mills 3*
Official Description (provided by the hotel):
Element is Starwood's premiere extended stay hotel brand. Element Arundel Mills is located next to Arundel Mills Mall, minutes from BWI Airport & just a short drive into Baltimore and Washington DC. ... more   less 
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