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Element Arundel Mills

Certificate of Excellence
3.0 of 5
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7522 Teague Road, Hanover, MD 21076
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Breakfast for 2 Included
Element Arundel Mills
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Ranked #9 of 14 Hotels in Hanover
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
Angie A
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272 reviews from our community

Traveler rating
    127
    74
    19
    26
    26
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65
53
25
85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
  • All months
    (272)
  • Mar-May only
    (70)
  • Jun-Aug only
    (89)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (56)
All months
1 review
4 of 5 stars Reviewed 1 week ago

Front desk staff are the friendliest staff I've had the pleasure of getting to know, especially Jada. Mix and Mingle foods were excellent, thank you Conrad. Lobby atmosphere was very relaxed and casual.

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Dahlgren
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed here for my birthday in February of this year and found this place to be a great place to stay of you plan on visiting the Casino and malls. My hotel room was nice, clean and comfortable. Also make sure you ask for JoJo to assist you in checking in. She made my birthday stay even more delightful... More 

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Clarkston, Michigan
1 review
3 of 5 stars Reviewed 1 week ago

First and foremost, I want to say that the hotel was very nice. Not what I expected, a very different look and feel. The room was clean and well appointed, with an EXTREMELY comfortable bed. We had a standard room, so we had a mini fridge, microwave and coffee maker. Our friends had a one room suite, which was very... More 

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New Jersey
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

We had multiple rooms at this property. one out of the four were without an issues. That was the large room with full kitchen, etc. The biggest complaint with this room was that the wi-fi kept disconnecting and barely worked. The toilet would decide to flush by itself every so often, continued the entire night. The other room we got... More 

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New Orleans, Louisiana
Senior Contributor
38 reviews 38 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I waited a month after my stay to complete this review so I could sufficiently cool down from my experience, I want to be as objective as possible. There was nothing specifically wrong with this hotels features, in fact having a full kitchen was very helpful and the layout of the room was agreeable. When I first arrived I took... More 

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Megan L, Starwood Hotels at Element Arundel Mills, responded to this review

Dear ajw70131, Providing our guests with the very best experience is very important to our team, and so we sincerely regret we missed the mark on this for you and your family during your visit with us. Our General Manager, Dan Jasinski, would like the opportunity to personally amend your poor experience. Should you like, please contact him directly at... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The staff at the element are wonderful! This is my 3rd stay and every time I stay here they make me feel extremely valued. Going forward I will stay here every chance I can. I will stay here even if my meeting the next day is 2+ hours away.

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Megan L, Starwood Hotels at Element Arundel Mills, responded to this review

Dear Michael J. M, We’re thrilled to hear you continue to love your stays with us and have become a regular of our hotel. Our team is truly committed to creating memorable experiences for our guests, and we appreciate you taking the time to share the great work of our team. Thank you for your review, and we look forward... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room smelled like sewage, had small dogs with me and was put on 7th floor (kinda rough going down elevator with people getting on at each floor) and taking the stairs down 7 flights was rough as well. I told them i had the dogs at check in... Also told them of the smell and no offer or discount or... More 

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new york
Top Contributor
85 reviews 85 reviews
30 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed for two nights and really liked it. I loved the modern urban style of the room. The bathroom was large with a waterfall shower head and beautiful tiled shower. It was smartly designed as the bathroom floor slightly slopes to keep the water from escaping from the shower. There was a table against a wall... More 

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Brooklyn, New York
1 review
4 of 5 stars Reviewed April 21, 2015

Stayed here unexpectedly due to weather/flight issues. In the morning the shuttle driver - Guy P- was helpful and friendly - made my anxious ride to amtrak smooth and enjoyable after a lot of travel trouble!

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Megan L, Starwood Hotels at Element Arundel Mills, responded to this review

Dear cypress2015, Our team is truly dedicated in delivering a relaxing environment for our guests, so it’s our pleasure to make your stay seamless. We’re pleased to hear Guy’s friendly service made your experience memorable and appreciate you taking the time to share this with us. Thank you for your review, and we hope to host you again should you... More 

1 review
4 of 5 stars Reviewed April 19, 2015 via mobile

Had a wonderful time with my bab on Valentine's Day room was nice an spacious and our view was nice my only problem was the security deposit money never came back on my card not quiet sure why i left the room clean only thing was in the room for housekeeping to clean was rose pedals 😁😁😁

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