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All 13 Hanover hotels

Aloft Arundel Mills

3.0 of 5 Hotel   |   7520 Teague Road, Hanover, MD 21076
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58%
Ranked #11 of 13 hotels in Hanover
A recent review
5 of 5 stars Reviewed January 11, 2013
Sweet-tee27
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247 people have reviewed this hotel

Traveler rating
    95
    47
    56
    26
    23
See reviews for
46
65
31
64
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
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English first
There are newer reviews for Aloft Arundel Mills
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1 review
5 of 5 stars Reviewed January 11, 2013 via mobile

My stay here at the aloft in arundel mills was excellent. The bartender was great and very pleasant and the manager who's name is HARRY was out of this world. His personality was a plus and the customer service overall here is just phenomenal. We couldn't have asked for a better stay especially when even if only an hour away... More

Was this review helpful? Yes
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review

Dear Valued Guest , Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave. I am so honored to hear that you enjoyed your stay. Please... More

Albany, New York, United States
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed January 7, 2013

Pros- Location (Near Airport, mall, food etc) Staff is friendly Cons- Dirty floors while leading up to our room The bathroom toilet ran all night,would not flush There was hair in our sink from someone shaving Our bed spread has Ink Pin marks Stains on the floor and walls. Thank God we only stayed there for one night!

Was this review helpful? Yes
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review

To our Valued Guest Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. First I want to apologize on behalf of the entire Management team for the cleanliness issues you ecountered. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2013 via mobile

New Years Eve 2012 The good - excellent indoor pool cool lounge room for both adults and kids free and fast wi-fi despite the negative reviews others wrote, our room was very clean! The bad - customer service needs to be worked on. my kids didn't get the cool kids stuff that is promised on the website. If the company... More

Was this review helpful? Yes
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. First I want to apologize on behalf of the entire Management team for the poor service you received. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time... More

Aberdeen
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 1, 2013

This was my first visit to the Aloft Arundel Mills. My wife and I were looking for a pet friendly hotel so we could go to Maryland Live Casino for New Year’s Eve. According to their web site, they are pet friendly and have a program called ARF. This program promises a bed, bowl(s), treats and toys. When we made... More

Was this review helpful? Yes
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. First I want to apologize on behalf of the entire Management team for the services you received. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they... More

Annapolis, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2012

just completed a stay at aloft arundel mills. ever since md live opened i have wanted spend the evening at the casino and stay nearby so i did not have to drive home late at night. everything about the hotel was perfect. the vibe was great. it was so nice to have the shuttle take you and pick you up... More

Was this review helpful? Yes
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave . Your feedback is very valuable because it allows us to find out how we can... More

1 review
5 of 5 stars Reviewed December 26, 2012 via mobile

This hotel was wonderful, I really enjoyed the rooms an the great customer service, Harry Hawkins treated us well an was the best hotel manager, He made sure we had everything we needed, I will be staying here every time i come.

Was this review helpful? Yes
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills.It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave and I am pleased to hear that we lived up to our goal in providing such service... More

Alpharetta, Georgia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed December 25, 2012

I've been staying at the aloft in Hanover, MD for the last two or three years. At first, the hotel was hip and fun. The rooms had an industrial urban feel. The lobby/bar area was nicely furnished with trendy designs and colors. The staff was upbeat and friendly. Notice everything was past tense. I stayed there on December 19th. I... More

Was this review helpful? Yes
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review

To our valued guest , Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. First I want to apologize on behalf of the entire Management team for the issues you encountered . It is our goal to ensure that every guest receives excellence with caring from the moment they walk in... More

Columbia, Maryland
1 review
5 of 5 stars Reviewed December 16, 2012

I was able to check in at a fast pace, the room I stayed in was very clean as always and some what sound proof. I simple love aloft hotels and this location, but I would like more movie options for the television selection!

Was this review helpful? Yes
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave. Your feedback is very valuable to us as we can learn the best ways to serve... More

Gig Harbor, Washington
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 5, 2012

The rooms are large and spacious with really high ceilings and a cool Ikea-like modern feel. The showers are nice and large and well appointed, as is the bathroom in general. The bed was ok, though not fantastic. The TV was new and sharp and the internet was fast. The included quick breakfast was also ok, though nothing special. the... More

Was this review helpful? Yes
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. First I want to apologize on behalf of the entire Management team for the “unhelpful” service you received at the front desk. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the... More

Martinsburg, West Virginia, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 2, 2012

My husband and I stayed at the Aloft Arundel Mills last night and it left a lot to be desired. This wasn't our first time staying at this hotel, we actually lovd it the first time and decided to stay again. Unfortunately it has declined greatly in the year since we have been there. There were cosmetic things which we... More

Was this review helpful? Yes
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Additional Information about Aloft Arundel Mills

Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Arundel Mills 3*
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Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
Number of rooms
42

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