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Aloft Arundel Mills

Certificate of Excellence
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7520 Teague Road, Hanover, MD 21076
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Best prices for: 1 room 1 guest
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Aloft Arundel Mills
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Aloft Arundel Mills
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361 reviews from our community

Traveler rating
    164
    68
    72
    30
    27
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68
93
45
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • All months
    (361)
  • Mar-May only
    (80)
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    (90)
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There are newer reviews for Aloft Arundel Mills
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Fort Lauderdale
1 review
5 of 5 stars Reviewed August 5, 2014

Aloft Arundel Mills was very comfortable stay when I'm away I always like to feel at home Aloft Arundel Mill staff very welcoming . I will recommend to my friends & family. Also need to mention Asst gen manager Kevin Chenosky Who reaches out & makes sure my stay was most comfortable or any concerns . I recommend aloft arundel... More 

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Frederick, Maryland
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 30, 2014

If you are looking for old world grand style this is not the hotel for you. Think modernism meets green meets efficiency. Now before you go 'ugh', I really liked this hotel but I did not have any expectations. You walk in and as with most hotels these days, you are greeted with the option of lemon, orange or cucumber... More 

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Kevin C, Manager at Aloft Arundel Mills, responded to this review

Thank you for taking the time to write such a descriptive and nice review! Your feedback will help us get better, we appreciate you staying with us, and hope to see you again! Sincerely, Kevin More 

1 review
5 of 5 stars Reviewed July 27, 2014

My first impression of a hotel is attitude of the person checking me in.Lisa was very busy that day checking in a church conference and a family reunion plus the regular guest. I watched this girl not get frustrated and remained friendly and courteous.When it was my turn she was very professional and gave me the same smile and stellar... More 

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Kevin C, Manager at Aloft Arundel Mills, responded to this review

Thank you for your review - we will definitely recognize Lisa - she is a great associate, and we are truly fortunate to have her on the team! Sincerely, Kevin More 

Senior Contributor
24 reviews 24 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 24, 2014

I didn't have any problems with this stay. The service checking in was easy and friendly. The beds were clean and comfortable which is important and everything in the room worked fine. However the request for extra pillows was never received and we had to go down hours later for them. We had to pick up my sister from the... More 

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San Antonio
Contributor
18 reviews 18 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 24, 2014

We thoroughly enjoyed our stay because of the friendly staff. We were greeted with a smile when we walked in and were thrilled that we could check into our room before noon. The room was clean and well equipped and the housekeeping staff was very accommodating when we asked for extra towels. The shuttle bus was a great way to... More 

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Woodstock, Georgia
1 review
1 of 5 stars Reviewed July 24, 2014

They left us standing at the airport for over two hours waiting for their shuttle. They double charged our credit card. When we complained the employee reply was, "Bad things happen in three's so you better watch out for what is next" no joke. That is a direct quote from a staff member. There are many other options in that... More 

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Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review

Dear Bruce M, Thank you for your review. It’s certainly important to our team to deliver exceptional service, and we sincerely apologize this was not your experience as what you did experience is very rare for our hotel. What you described is unacceptable, and we will discuss your comments with our team to ensure guest experience is improved in the... More 

1 review
5 of 5 stars Reviewed July 21, 2014

I just wanted to thank Jimmy C for his great customer service during my surprise stay-cation that my friend planned for my birthday! We stayed at the hotel on July 2nd to start my birthday celebrations promptly at midnight :-) Jimmy C was the shuttle driver that evening and went above and beyond his duties driving us around! The hotel... More 

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Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review

Dear Linette C, Happy belated birthday! We are thrilled you spent your special day celebrating with us and we are happy we made it memorable. We will congratulate Jimmy C on his outstanding service to make your stay the best, and we hope you return for another stay-cation soon! All the best. More 

1 review
5 of 5 stars Reviewed July 17, 2014

Never have I stayed at such a reasonably priced hotel and been so overwhelmed with the kindness and willingness to make my stay the best it could be. Free shuttle to local entertainment 24/7. An amazing and relaxing lobby. Rooms are very contemporary and functional. One of the softest beds I have ever slept on. Best of all if you... More 

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Huntington, West Virginia
1 review
5 of 5 stars Reviewed July 16, 2014

Phoned the hotel for information about local area and attractions. Spoke with a wonderful, very informative, helpful young lady named Lisa. She answered all my questions, was very patience with my note taking and repeating information about attractions, and suggestions. By the time I was done speaking with her I looked no further. She gave me an great price for... More 

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philadelphia, pa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 9, 2014

Newer hotel that is trying to be hip and pulls it off decently well. When you first enter, you get the feeling like you're entering a college dorm building, with the circular "front desk" area in the middle of the space. On the plus side, this hotel is VERY convenient to the Arundel Mills Mall, and the Maryland Live Casino,... More 

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