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Aloft Arundel Mills

Certificate of Excellence
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7520 Teague Road, Hanover, MD 21076
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Best prices for: 1 room 1 guest
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Aloft Arundel Mills
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368 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (84)
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There are newer reviews for Aloft Arundel Mills
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 24, 2014

The young lady at the front desk did not have good customer service skills upon check in. We arrived early and she was very dismissive and not friendly. I noticed grime on the shower walls. The beds are not comfortable. Reminds me of futon beds and the bedding was sloppy. The rooms were basics and small. The decor was unique... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review

Dear YOUKNOWMYNAME, Thank you for taking the time to write us your review. Our Assistant General Manager, Kevin Chenosky, would love to personally amend your stay. If you should like, please contact him directly by calling 443-577-3120 or by emailing kchenosky@ltdhospitality.com. We are very sorry we failed to meet your expectations, and we hope you will give us the opportunity... More 

Palatine, Illinois
1 review
3 of 5 stars Reviewed August 19, 2014

The front desk was very nice and attentive. The only thing I did not care for was that the 1st nite, I was there. Friday 8-15-14 there was some weird party going on in the lobby. Also the room smelled a bite musty.

Review collected in partnership with this hotel

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Danville, Virginia, United States
Level Contributor
3 reviews
3 of 5 stars Reviewed August 18, 2014

The staff at the front desk there was very nice and helpful. It was a very different experience. I probably will not stay there again because I like to have a place to put my clothes and they had no dressers at all and a very small closet, the refrigerator was under the sink (which didn't work)so you hit it... More 

Review collected in partnership with this hotel

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Arlington, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 16, 2014

I love the W and have stayed in them in SF and NY. This weekend I found a W mini me in an unexpected place. Hotel was lovely. Very clean. Trendy. Nice. Bar was called "WXYZ." It made me smile. Rooms were very clean. Experience was wonderful.

Was this review helpful? Yes
Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review

Dear MsMaryMaryQC, We are delighted to hear you experienced more SPG brands and loved your first stay at an Aloft! We strive to provide our guests with easy breezy accommodations where you can chill out in a trendy environment, and we are thrilled you thoroughly enjoyed your experience. Thank you for your very kind review, and we look forward to... More 

Silver Spring, MD
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 10, 2014

This hotel's concept is a cross between very modern and retro, which I personally believe appeals to a younger crowd; though there were older couples and families as well. There is a free shuttle to Live! casino and there is free coffee and fruit-infused water available in the lobby. The front desk could have been a littler more helpful, but... More 

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Owings Mills, Maryland
1 review
4 of 5 stars Reviewed August 8, 2014

Superb customer service, both at the bar and front desk. Great atmosphere for the laid back traveler - trendy, live music in the lobby. Room was decent - clean, w/ the necessities. The shower was a downer, though. It took an extra 10 minutes just to wash all the soap off my body and wash cloth (terrible water pressure). Overall,... More 

Review collected in partnership with this hotel

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1 review
3 of 5 stars Reviewed August 5, 2014

We were happy enough with the accommodations. The beds weren't terribly comfy and we found the traffic and airport noise quite loud even throughout the night. We were happy that the breakfast was included but were not happy to be eating in the hotel lobby and the quality of the breakfast wasn't great. It was really hard to hear and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review

Dear Judy K, While we are delighted you found our friendly staff to be very helpful, we regret to hear you were not completely satisfied with your stay with us. We strive to provide a quiet and relaxing environment for our guests, and we are sorry you were disturbed by noise from outside noise. We value our guests’ comments and... More 

Fort Lauderdale
1 review
5 of 5 stars Reviewed August 5, 2014

Aloft Arundel Mills was very comfortable stay when I'm away I always like to feel at home Aloft Arundel Mill staff very welcoming . I will recommend to my friends & family. Also need to mention Asst gen manager Kevin Chenosky Who reaches out & makes sure my stay was most comfortable or any concerns . I recommend aloft arundel... More 

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Frederick, Maryland
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 30, 2014

If you are looking for old world grand style this is not the hotel for you. Think modernism meets green meets efficiency. Now before you go 'ugh', I really liked this hotel but I did not have any expectations. You walk in and as with most hotels these days, you are greeted with the option of lemon, orange or cucumber... More 

Was this review helpful? Yes 1
Kevin C, Manager at Aloft Arundel Mills, responded to this review

Thank you for taking the time to write such a descriptive and nice review! Your feedback will help us get better, we appreciate you staying with us, and hope to see you again! Sincerely, Kevin More 

1 review
5 of 5 stars Reviewed July 27, 2014

My first impression of a hotel is attitude of the person checking me in.Lisa was very busy that day checking in a church conference and a family reunion plus the regular guest. I watched this girl not get frustrated and remained friendly and courteous.When it was my turn she was very professional and gave me the same smile and stellar... More 

Was this review helpful? Yes
Kevin C, Manager at Aloft Arundel Mills, responded to this review

Thank you for your review - we will definitely recognize Lisa - she is a great associate, and we are truly fortunate to have her on the team! Sincerely, Kevin More 

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