Upon entering the lobby, I was warmly greeted and received requested information. From there, it was downhill from there. Internet code never worked. Front desk phone was constantly busy. When I needed anything, I had to go downstairs to the lobby. The bed and pillows are the worst. I finally gave up trying to sleep and got up at 3:45am.... More

My group of Friends and I every 90days do a Couples retreat. Our First one of 2013 was 3 months ago. We had a FABULOUS time.. We met Dominique C at the Front Desk and she was amazing in making sure that any issues and everything we needed was taken care of. Unfortunaly Dominiqe was off this past weekend and... More

The hotel advertises a 24 hour shuttle service. Six people were left stranded by the Hotel's shuttle service at 1:40am. Dont stay at this hotel if you need shuttle service. I had to call SPG customer service to get resolution because no one from the hotel called me to explain. A manager on duty Jose promised to call me but... More

Im writing to speak on the Housekeeping Dept. Dalia was wonderful in assisting me on my every need. Room was more than accomodating and very clean. I cannot speak enough to the attention provided on my stay. THIS WOMAN NEEDS TO BE APPLAUDED ON HER EFFORTS. I've stayed in various hotels in the area and none was more comfortable than... More

I booked this hotel to relax and celebrate my bestfriend's birthday. During check in, the manager Ms. Dalia introduced herself, which made us feel very welcomed. Check in experience was easy and fast. Rooms were modern and chic as well as very "wallet friendly" and conveniently located esspecially if like to shop and enjoy to dining out. I would definitely... More

I booked this for an overnight business trip because it was marketed as cool, focused on meeting travelers' needs. Check in was fine. Room was stark, bare and institutional instead of Euro modern. Uninviting. Hard bed, too few pillows. More like a dorm than a hotel. Would not use this hotel chain again.

I booked this hotel because of the cool modern vibe it portrays in the pictures. The good things are it is cool and modern and it is very close to all that arundel mills has to offer and it has A LOT to offer. They offer 24 hr shuttle to and from destinations with in a 5 mile radius. Rooms... More

I had to find a hotel by the airport on a trip east to west. My flight had been canceled. I think they should have offered guests some type of discount, since they had tons of unexpected business. This would have much appreciated. But the rooms were nice, clean, modern, & I really like they have a free shuttle.

travel for work and this hotel is great for getting in and out quickly. I appreciate how each room is exactly the same so i don't have to look for anything. It is great that they serve food now at the bar. Hopefully someday you will be able to order from your room.