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Aloft Arundel Mills

Certificate of Excellence
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7520 Teague Road, Hanover, MD 21076
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Aloft Arundel Mills
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368 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Any
English first
  • All months
    (368)
  • Mar-May only
    (84)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (104)
  • Dec-Feb only
    (87)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

The Aloft and Element at Arundel Mills quickly impressed me with their attention to guest concerns and friendly homey atmosphere. The WXYZ Bar is always a pleasure no matter who's behind the bar. The beds are comfortable and the showers are beautiful. Always a great stop when I'm in town.

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great staff, great drinks at a reasonable price, food was excellent! We will be back real soon and are telling all our friends about this place. The WXYZ Bar was really nice, Kevin, the GM was working the bar.,drinks were awesome. The Shuttle was great so we did not have to worry about driving.

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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I stayed here after our AC unit went out in the middle of the night. We live right down the street but we always have family flying in town to visit. To my surprise this hotel was extremely gross. The bathroom was leaking and the sheets looked dirty and stained. The blinds that rolldown had markings all... More 

Was this review helpful? Yes 5
Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review

Dear Evavidaurre, We are greatly concerned about your review. I assure you, we take pests of any kind very seriously at our hotel, and we are pleased to share that we have confirmed no presence of any pests, including bed bugs, in any rooms of our hotel. Additionally, cleanliness is a top priority to our team, and what you described... More 

1 review
2 of 5 stars Reviewed 5 weeks ago

The hotel is good enough, but you can hear lots of what's going on outside your room including sneezing neighbors, their tv, people yelling in the parking lot and cars showing off on the freeway. The doors don't slam because of dampeners, but you'd hear that too. The bedding is weird. The mattress pad slides under the sheets and gets... More 

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Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review

Dear Anna J, We apologize for the inconveniences you experience in your room and were disturbed by noise during your stay. We aim for all of our guests to have a comfortable environment, and we appreciate you bringing this information to our attention as this does not reflect our standards. Rest assured, we have addressed these things with our team... More 

Atlanta, Georgia
1 review
3 of 5 stars Reviewed 5 weeks ago

Jimmy, is an awesome guy and provided great service during my stay. He was reliable and got me to and from the airport and casino for my conference. He was polite, personable and overall pleasant. Can't say enough about him.

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Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review

Dear Tom G, We’re thrilled to hear you received excellent service from Jimmy during your stay as it’s truly our team’s pleasure to make your stay memorable. We will be sure to share your comments and congratulate Jimmy for his outstanding service to you. Thank you for acknowledging the work of our team, and we hope to see you again... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed May 26, 2015

This hotel is across the street from a huge mall and the casino is right next door. Shuttle service will take you to the mall or casino whichever you prefer. Hotel is nice and clean and the staff are very friendly. You can't go wrong staying at this place.

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Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review

Dear Garry1962, Thank you for your review. We’re glad you loved our hotel and were able to take advantage of our free shuttle service during your stay. We appreciate you taking the time to share your feedback with us, and we hope to host you again the next time you’re in the area. Take care More 

Rochester Hills, Michigan
1 review
4 of 5 stars Reviewed May 26, 2015

Aloft at Arundel Mills has been a good experience. I travel a lot during the year and appreciate the friendly staff, clean rooms and workout facility. Guy P the Shuttle Driver is also a tremendous asset to the aloft property.

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North Haledon, New Jersey
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 20, 2015

Went to Ranger Capitals playoff game in DC and didn't want to spend a lot on a hotel. Decided to stay outside DC to accomplish that. A friend recommended Aloft. The location was good. We were only about 20-25 minutes outside of DC. The area actually had a lot to offer shopping, lots of restaurants a casino. I would have... More 

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Lansdale, Pennsylvania
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed May 19, 2015

Noisy rooms due to the stark accommodations. Over-priced food in lobby and very little choice later in the evening. For a tech-savvy hotel, I was a little surprised that you can't check out on the TV. Plus the remote was all taped together. This chain tries to hard to be chic.

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Medford, New Jersey, United States
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 18, 2015

Overall the hotel and the room had an interesting vibe of modern and retro. But there definitely were some problems with my stay. On 2/3 of the occasions that we used the front desk (check in, buying snacks and check out) the staff was distracted (by things that had nothing to do with helping guests - like counting the $... More 

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