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All 13 Hanover hotels

Aloft Arundel Mills

3.0 of 5 Hotel   |   7520 Teague Road, Hanover, MD 21076
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Ranked #10 of 13 Hotels in Hanover
A recent review
4 of 5 stars reviewed yesterday
Patricia C Miami, Florida
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267 reviews from our community

Traveler rating
    103
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    61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I had a late flight and didn't check-in until after midnight. Check-in was painless and the hotel clerk was professional. The room was nice and modern. Everything was clean. The amenities are great (Bliss products, coffee/tea, water). I prefer a bathtub and a bed with a boxspring, but the shower is very nice and the bed isn't that bad for... More

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Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed at many Starwood properties, but was the first Aloft I've stayed at. II was able to get the room with points otherwise I may have taken off another star. The PROs: fdecent sized room, riendly staff, nice pool with lifeguard, decent location, free wifi, bright lobby, easy parking, got room free with low number of spg points The... More

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Kevin C, Manager at Aloft Arundel Mills, responded to this review

I am sorry we did not meet your expectations - would love to make it up to you in the future. Please reach out to me personally anytime via my email - kchenosky@ltdhospitality.com Thank you! Kevin More

Miami, Florida
1 review
5 of 5 stars Reviewed 1 week ago

I'm a frequent visitor at the Aloft chain. When ever I am visiting the Baltimore/DC area, I always stay at there because it's convenient to all local attractions. My favorite being the Casino. On my most recent stay I encountered by far the best service I have yet to experience during ANY of my hotel stays. There was a young... More

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Kevin C, Manager at Aloft Arundel Mills, responded to this review

We are excited you enjoyed your experience. Thank you for your very kind review, and I will definitely recognize Victor. We look forward to seeing you again! Sincerely, Kevin More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I stayed at the Aloft because the Hampton Inn I usually stay at had no availability. For almost $50 dollars more than the Hampton rate, I was expecting much better accommodations. As other reviewers said, the room was small - I had to go outside to change my mind - but that didn't really bother me much. However, I really... More

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Kevin C, Manager at Aloft Arundel Mills, responded to this review

Thank you for taking the time to write us your review. We are slated for a renovation end of this year, so that should help with a lot of the challenges you encountered. We are very sorry we failed to meet your expectations, and we hope you will give us the opportunity to make it right after the renovation. Sincerely,... More

Fairfax, Virginia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I make my phone call to the hotel to ask for a shuttle pick up. The front desk person says "15 minutes." So, I go and wait for the shuttle in the recommended place (which, at BWI, means standing under an overhang that keeps in diesel fumes and cigarette smoke). After 20 minutes, I call and ask what happened. The... More

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Kevin C, Manager at Aloft Arundel Mills, responded to this review

I am so sorry we did not meet your expectations - would love to make it up to you in the near future. Please reach out to me personally via my email - kchenosky@ltdhospitality.com Thank you! Kevin More

Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was my first exposure to the Aloft chain, and it did not disappoint. From the front desk, to the bartender, to the fabulous shuttle drivers...everyone was so friendly. They even let us check-in an hour or so early no-charge. The rooms are very clean and modern and the bed is super comfy. Not much of a view from... More

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Kevin C, Manager at Aloft Arundel Mills, responded to this review

We are excited you enjoyed your experience. Thank you for your very kind review, and we look forward to seeing you again! Sincerely, Kevin More

Alexandria, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I am a rewards member in another hotel chain but they had no available rooms, so we decided to try the Aloft. I had stayed at an Aloft outside of Philadelphia and was very pleased. This time not so much. The room was VERY small and cramped. The bathroom was modern but the refrigerator was right to the sink in... More

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Kevin C, Manager at Aloft Arundel Mills, responded to this review

Thank you for taking the time to write us your review. I would love to personally amend your stay. If you should like, please contact me directly by calling 443-577-3120 or by emailing kchenosky@ltdhospitality.com. We are very sorry we failed to meet your expectations, and we hope you will give us the opportunity to make it right. Sincerely, Kevin More

Detroit, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

SO I WAS VERY NERVOUS ABOUT STAYING AT THE ALOFT!! However I am so excited to return. I checked in with Jada. She was so kind and friendly. She recommended that we head over to the casino and told me all about the mall. She was so informative and she made the check in really pleasant. Also Jimmy our driver... More

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Kevin C, Manager at Aloft Arundel Mills, responded to this review

I am so glad you enjoyed your stay - we really appreciate you choosing us! I have already recognized Jada and Jimmy. Looking forward to seeing you again! Thank you! Kevin More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 24, 2014

The young lady at the front desk did not have good customer service skills upon check in. We arrived early and she was very dismissive and not friendly. I noticed grime on the shower walls. The beds are not comfortable. Reminds me of futon beds and the bedding was sloppy. The rooms were basics and small. The decor was unique... More

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review

Dear YOUKNOWMYNAME, Thank you for taking the time to write us your review. Our Assistant General Manager, Kevin Chenosky, would love to personally amend your stay. If you should like, please contact him directly by calling 443-577-3120 or by emailing kchenosky@ltdhospitality.com. We are very sorry we failed to meet your expectations, and we hope you will give us the opportunity... More

Palatine, Illinois
1 review
3 of 5 stars Reviewed August 19, 2014

The front desk was very nice and attentive. The only thing I did not care for was that the 1st nite, I was there. Friday 8-15-14 there was some weird party going on in the lobby. Also the room smelled a bite musty.

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Additional Information about Aloft Arundel Mills

Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Arundel Mills 3*
Number of rooms: 42
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Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

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