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Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 7491-A New Ridge Road, Hanover, MD 21076
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Certificate of Excellence 2014
Hilton Garden Inn Baltimore/Arundel Mills
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Hilton Garden Inn Baltimore/Arundel Mills
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249 reviews from our community

Traveler rating
    116
    66
    39
    17
    11
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57
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23
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Baltimore/Arundel Mills
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middletown, United States
1 review
5 of 5 stars Reviewed April 23, 2014

The room was far better than described. The Suite was much larger than most. Our children had their own room with a sofa bed and half bath. The tub in the main bath was huge. (kids enjoyed this when the pool was closed) Front desk Staff, housekeeping and especially breakfast staff were all exceptional. I highly recommend the hotel

Review collected in partnership with Hilton Garden Inn

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Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, thank you for your kind words about our staff. I am delighted to hear that you and your family enjoyed your recent stay! We appreciate your recommendation and look forward to your arrival sometime in the near future! Best, Andrea. More 

Chesapeake, United States
2 reviews
5 of 5 stars Reviewed April 22, 2014

We picked this as the location to Arundel Mills was just a walk away. It came highly recommended, and the reason is because the hotel itself was pleasing to the eye, but most of all the accomodating and courteousness of the staff. And if all you wanted to do was to stay inside the Mall or the Casino you had... More 

Review collected in partnership with Hilton Garden Inn

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Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Sherry S., thank you so much for your kind words about our staff! Our team works diligently to ensure that each of our guests has an exceptional experience and I am glad to see that you did. I look forward to the time when we may welcome you back to the hotel! Safe travels, Andrea. More 

Accokeek, United States
1 review
4 of 5 stars Reviewed April 22, 2014

The room was very clean. The staff at the front desk were very knowledgeable and friendly. The restaurant staff were pleasant and attentive. Unfortunately the hot tub was filthy and the life guard wasn't paying attention to the little boy that kept running and jumping into the pool.

Review collected in partnership with Hilton Garden Inn

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Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Curtis G., thank you for taking the time to share your experience with us! I am glad that our front desk and breakfast staff were attentive to your needs. I have forwarded your comments regarding the hot tub’s cleanliness to our Director of Housekeeping. I hope the next time your travels bring you back to the area you will choose... More 

Binghamton, New York, USA
Top Contributor
101 reviews 101 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed April 22, 2014

We stayed in a one bedroom suite. The room itself was very spacious and allowed us to have some privacy. However, the hotel itself seems to be a bit mismanaged. if one of these things happened, I wouldn't probably even notice, but they all add up eventually: The free coffee and hot water in the lobby, was never hot; the... More 

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Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, thank you for taking the time to provide feedback about your recent stay. I can assure you that an experience such as yours is not typical and does not go without being addressed. I would love to welcome you back as one of our guests in the future so please feel free to contact me directly. Best, Andrea. More 

Marysville, California
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 21, 2014 via mobile

This hotel gets better every time I stay here. In the pas six mons they have done some remodeling to include a. Facelift in the lobby and some of the bathrooms as well to convert from bathtubs into standing showers. I like the upgrade. The rooms are clean and comfy with Keurig brewers as well, although the free k-cups are... More 

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, thank you for comments regarding your recent stay. We appreciate your continued loyalty and your genuine words about our staff and overall accommodations. It is our goal to ensure that each of our guests has a memorable experience every time they choose to stay with us and I am happy to know that you do. I am also... More 

Springfield, United States
1 review
5 of 5 stars Reviewed April 11, 2014

I would recommend the Hilton Garden Inn to all travelers in the Maryland (Hanover) area. This hotel had a clean and fresh decor, and a friendly, welcoming staff. I used the Pool and Hot Tub after a long day at work, and it was very refreshing.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I am happy to hear that you enjoyed your recent stay with us. Thank you for your recommendation and I look forward to the time when you can visit us again! Best, Andrea. More 

Marietta, Georgia
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 5, 2014 via mobile

The room was nice and the staff was helpful. Everything in this area is obscenely expensive so complaining about the price is useless. The pool had only limited availability so it was not used by my kids as much as we had planned.

Was this review helpful? Yes 1
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I am glad that our staff was able to assist you during the course of your stay and that you were able find comfort in your room. I hope that when your travels bring you and your family back to the area, you will be able to use the pool for a longer period of time! Safe travels,... More 

Williamsburg, United States
1 review
4 of 5 stars Reviewed April 5, 2014

Convenient- close to attractions and highway, very clean, quiet, great service. Bed was very comfortable and felt very clean. Loved the fireplace in the lobby and all the seating. Great place to stay for a quick Casino Maryland LIVE rainy weekend get-a-way. We would stay here again. Hotel bottled water was way overpriced, bring your own water. There were many... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Brian C, so happy to hear that you enjoyed your recent stay with us! I appreciate your comments regarding our staff, the comfort and cleanliness of our rooms, and the appearance of the lobby. With respect to our bottled water, for our Hilton Honor’s guests we actually provide two complimentary bottles upon arrival. We now also offer multiple size bottles... More 

Brasilia
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 27, 2014

Very nice hotel, new and sympha. Friendly and easy going people, great breakfast. Nicely decorated room with kitchen! Internet and all facilities to work/ business. Simple choices, but good cost/ benefit. I'll stay there again!

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, thank you for your kind words. I am glad that you had an overall enjoyable stay, and I look forward to your arrival in the near future! Safe travels, Andrea. More 

San Antonio, Texas
Top Contributor
260 reviews 260 reviews
121 hotel reviews
190 helpful votes 190 helpful votes
3 of 5 stars Reviewed March 22, 2014

Standard Hilton Garden Inn and very close to both BWI and the Rental Car Facility (less then 5-min) so good selection for an early morning flight. No restaurants close so will need a car to get out to eat -- there is a gas station across street (behind hotel) so easy access to fill up rental car before turn-in. Across... More 

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, thank you so much for providing feedback with regards to your recent stay. Service is of utmost importance to us and your experience with our evening staff upon check-in will be addressed; however, I am very glad that our morning staff was able to assist you! I hope that when your travels bring you back to the area,... More 

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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover
Hotel Style:
#4 Business Hotel in Hanover
#5 Romantic Hotel in Hanover

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