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All 13 Hanover hotels

Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076
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73%
Ranked #8 of 13 hotels in Hanover
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed June 10, 2013
Christine S United States
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163 people have reviewed this hotel

Traveler rating
    78
    40
    23
    13
    9
See reviews for
36
42
14
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Baltimore/Arundel Mills
See the most recent reviews
United States
1 review
4 of 5 stars Reviewed June 10, 2013

Handy to serveral ammenities. Easy drive into DC and Other MD locations. close to airport, Starbucks just short drive, shopping close by if you forgot an item. On-site lounge fro evening cocktail. Good value if you don't need to be right inside downtown DC.

Review collected in partnership with Hilton Garden Inn

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HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Location, location, location....close to DC, Baltimore and Annapolis with plenty to do close by. Thanks for taking the time to mention us on Trip Advisor. We hope that you will return to our area and stay at the Hilton Garden Inn again...very soon! Warm Regards, DPaez More

Saint Charles, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 5, 2013

This was a fantastic place to stay. it's just off the main drag by the Arundel Mills Mall and Live Casino but they had a shuttle service that went 24 hours. The shuttle drivers were informative! We stayed for 4 nights in a king room. It had a microwave and fridge. The king bed had a way to change the... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2013 via mobile

Stayed here one night. We had a king room. The room was very clean. The room also came with a microwave, a fridge, and coffee pot. The bed was comfy and you could adjust the firmness of the mattress which was nice. The location to the mall and casino were good. They also offered a shuttle service to the casino... More

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HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for your kind comments regarding your recent stay with us. Our guest feedback in invaluable and is shared with the team. We hope to see you again in the near future and look forward to serving you again! Warm Regards, DP More

A TripAdvisor Member
5 of 5 stars Reviewed May 15, 2013

I only stayed at this location overnight but the staff was extremely helpful during checkin/checkout and when I asked about a quick jaunt into DC. I am considering this location for a family vacation to DC in the near future.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for taking the time to write such nice comments about our staff and your recent stay at the Hilton Garden Inn Arundel Mills. We do try to make every guest experience memorable and we are very happy to hear we made a difference during your visit with us. On behalf of the team we look forward to your... More

Wauwatosa, Wisconsin
Top Contributor
70 reviews 70 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 10, 2013

Stayed here for business; room was comfortable; pool and fitness center available; easy parking right in front of the building; complimentary coffee in the morning; microwave and refrigerator in the rooms; complimentary cookies in the afternoon. A few issues with the internet connections though.

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HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for taking the time to write about your experience at the Hilton Garden Inn Arundel Mills. I will be sure to share your feedback with the staff. I have asked my engineering team to look into the internet issues so that we can correct the problem and thank you for bring it to our attention. I am happy... More

Severn, Maryland
1 review
5 of 5 stars Reviewed May 2, 2013

I recently went to Hilton Garden Inn in Hanover, Maryland to grab a quick bite to eat and I must admit the service and food was exceptional. My server Ciara was prompt professional, courteous and friendly. My food was brought out rather quickly and quite frankly my expectations where not very high as I was not a guest staying at... More

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HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Wow - thank you for your wonderful comments regarding your dining experience. We are all very excited that we made such a wonderful impression on you. This week we introduced our new dinner and room service menus, so please stop by anytime to try some new items that Chef Esther and her team will gladly prepare. Warm Regards, Dorothy Paez... More

Dallas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 29, 2013

This hotel is on the same street as the BWI Rental Car facility a mere 1.2 miles away. The HGI will pick you up or drop you off at the rental car building. I had an early morning flight out, so rather than making a two hour drive at 4:00am, hunting down a gas station, and trying to find that... More

Was this review helpful? Yes 1
Syracuse, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 23, 2013

Stayed there fir first family vacation in a while, was told by agent included free breakfast...which it doesnt. So without request front desk gave me vouchers until i found confirmation. I presented them to restaurant lady. She grilled me on why I had them and I told her. I asked if it was a problem and she said she would... More

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HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Please accept my sincsere apologies regarding the confusion with your breakfast. While you were in the Great American Grill for breakfast the first morning of your stay - the server made me aware of the situation and asked me to look into your reservation and confirm if indeed your room rate included breakfast for four. I am sorry if you... More

rosedale, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 23, 2013

check in was great.. upon leaving AN Event returned to room serveral trays in hallway.. when going down to breakfast in the am trays still in hallway. Breakfast was Horrible lacked flavor and service . It took over 20 mins to get an omelet and waffle and when we got it the omelet was burnt and the waffle was over... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Gloucester, Virginia
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 14, 2013

My husband called 2 days before we were to arrive in Maryland and booked a room. We are part of Hilton Honors.We drove in from Gloucester Va and with traffic it took us 4 hours to get to the hotel. We walked in,a very nice lady greeted us and we gave her our name only to be told we did... More

Was this review helpful? Yes 2
HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Please accept my apologies for any confusion that occurred with your reservation. If possible I would appreciate an opportunity to resolve the mystery of your lost reservation. If you would please contact the hotel directly and ask to speak to me - I will personally look into this. Warm Regards, Dorothy Paez General Manager, HGI Arundel Mills More

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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Baltimore/Arundel Mills Hotel
Hilton Garden Inn Hanover
Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Hanover
#7 Family Hotel in Hanover
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
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