We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 7491-A New Ridge Road, Hanover, MD 21076
Hotel deals
Hotel website
Special Offer
Park, Sleep, Fly
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Hilton Garden Inn Baltimore/Arundel Mills
Professional photos View all
Browse nearby
Hilton Garden Inn Baltimore/Arundel Mills
Write a Review

241 reviews from our community

Traveler rating
    113
    64
    37
    17
    10
See reviews for
55
61
22
78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (241)
  • Mar-May only
    (39)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (52)
All months
There are newer reviews for Hilton Garden Inn Baltimore/Arundel Mills
See the most recent reviews
Missouri
Top Contributor
68 reviews 68 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 10, 2014

Interesting set up. Hilton Garden and Homewood Suites occupy same building with entrances on opposite sides. We stayed at the Hilton Garden and received the quality and value we expect from Hilton. This hotel is close to BWI with easy access. Will stay again next time in area.

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Jim P., Thank you for your feedback. It is always a pleasure knowing that our guests have received quality service from our hotel. I am glad that our location served to your advantage and I look forward to welcoming you back to the hotel! Best, Nicole More 

leesburg, United States
1 review
5 of 5 stars Reviewed October 9, 2014

The bar and wait staff where the best I have had at any Hilton. I am a gold member and travel a lot the bar staff at night she was awesome. the morning staff the two guys that waited on us where the best in all of my stay with the Hilton brand.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Robert C., Thank you for taking a moment to share your feedback with us. I am so happy to hear that you enjoyed your restaurant experience and that the staff took care of you. I will definitely be passing your comments along to them so they can see just how satisfied you were with their services. I appreciate your loyalty... More 

maryland, United States
1 review
5 of 5 stars Reviewed October 4, 2014

The Hilton Garden Inn experience was lovely. The staff was pleasant, efficient, there was nothing the staff would not do to please me. Every request was met with a smile. Food very good, in close proximity to casino, shopping. The departure process was efficient and fast.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Patricia M., Thank you so much for sharing your feedback with us. I am so glad that you had a lovely experience! Our team works hard to ensure that each of our guests are beyond satisfied from the moment they arrive until the moment they depart and I am happy to know that we've succeeded! I do look forward to... More 

williamsburg, United States
1 review
3 of 5 stars Reviewed September 29, 2014

Check in time was really late being 4:00 pm. Room service food below average. No condiments brought upstairs with food. Breakfast staff not helpful and wanted to talk to guests most of the time. I had to get my own food from the kitchen when I saw it sitting there. Was could and overdone also.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Michael A., Thank you for taking a moment to share your experience with us. With respect to check-in time, we do our very best to accomodate our early arriving guests and offer early check-ins whenever they are available. I do hope that next time we will be able to check you in a little earlier than 4PM. Just be sure... More 

Erie, United States
1 review
4 of 5 stars Reviewed September 24, 2014

Front desk made some mistakes with other travelers as I heard a couple upset customers who were given keys to the wrong room and an "embarrassing" situation must have occurred. Front desk also didn't deliver extra wash clothes after I called down for in the morning. The bartender was awesome!! Breakfast servers not as much. But overall, pretty good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Mike B., Thank you for taking a moment to share your experience with us. I do apologize that you did not receive your towels as promised. I can assure you that I will be working diligently with our front desk staff to make sure that each of our guests receive the items they request in a timely manner. I am... More 

Top Contributor
64 reviews 64 reviews
36 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 19, 2014

Rooms are clean fresh and AC works. A plus is they installed a charging pad on night table by the bed so you can charge 6 devices at once. The staff was pleasant and professional . Hotel shuttle picked me up from airport in 15 minutes and the stay was nice and relaxing .

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I appreciate you taking a moment to provide feedback regarding your recent stay. I am glad that you enjoyed yourself and were able to take advantage of our complimentary shuttle service. The new charging pads are definitely a great addition to our hotel and I am happy that it served to your liking. Thank you for choosing the... More 

Marietta, United States
2 reviews
3 of 5 stars Reviewed September 17, 2014

Prior to my stay here, I had been traveling for two weeks and stayed at various hotels including a Hilton. I was expecting the quality I had experienced at my last Hilton stay but this was not the case. My husband and I had a room with two queen beds. The room and even the bathroom was very small. There... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Jane N., Thank you for sharing your experience with us. I do apologize that our hotel did not meet your expectations as compared to other Hilton hotels you have stayed with with regards to the size of our rooms. I do hope that our service as well as all of the remaining amenities we offer were able to accommodate for... More 

Mount Prospect Illinois
Top Contributor
60 reviews 60 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 16, 2014

This hotel did not seem to me to meet the Hilton brand standard. I attempted to order food at the restaurant to take back to my room but, after standing near the bar for about ten minutes and not seeing anyone that could help me - I gave up on that idea. I stopped at the mini-market in the hotel... More 

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, First and foremost I would like to thank you for providing feedback regarding your recent stay. I sincerely apologize that you were dissatisfied while you were with us. I can assure you that an experience such as yours with regards to the service you received is not typical. I would love the opportunity to welcome you back to... More 

Union Bridge, United States
1 review
5 of 5 stars Reviewed September 16, 2014

I live only an hour away, but had activities planned in Baltimore both Friday night and Saturday morning. I needed someplace convenient for my husband and I to spend the evening. We don't travel together often and I wanted someplace nice but inexpensive. The Hilton Garden Inn was perfect for our needs. It was just lovely.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Donna C., Thank you for your feedback. I'm so glad that our hotel served to be exactly what you needed! I hope that next time your travels bring you back to the area you'll stay with us again! Best, Nicole More 

Denton, United States
1 review
4 of 5 stars Reviewed September 15, 2014

Staff was great. room was good. Food was good. It was convenient to mall and casino. could not regulate temp of room, it was automatic.I went to dinner twice in hotel and got great service. Complimentary coffee and water in lobby. I do like embassy Suites with their breakfast, and its my favorite of Hilton hotels.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Pam E., Thank you for your feedback. I am so glad you had an overall enjoyable stay. I am happy that our staff was able to take care of you and you found everything to your liking. I do hope that we may have the opportunity to welcome you back in the near future! Safe travels, Nicole More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Garden Inn Baltimore/Arundel Mills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, BookIt.com, Orbitz, Hilton Hotels, Cheap Tickets, Despegar.com, Hotels.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Hilton Garden Inn Baltimore/Arundel Mills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover
Hotel Style:
#4 Business Hotel in Hanover
#6 Romantic Hotel in Hanover

35 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (2)
Viewed
View from room (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Room/suite (4)
Viewed
Business center/function rooms (3)
Viewed
Hotel & grounds (12)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay