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Hilton Garden Inn Baltimore/Arundel Mills

#10 of 14 Hotels in Hanover
Certificate of Excellence
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7491-A New Ridge Road, Hanover, MD 21076
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Hilton Garden Inn Baltimore/Arundel Mills
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Hilton Garden Inn Baltimore/Arundel Mills
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260 reviews from our community

Traveler rating
    120
    69
    40
    17
    14
See reviews for
57
66
23
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (260)
  • Mar-May only
    (50)
  • Jun-Aug only
    (73)
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There are newer reviews for Hilton Garden Inn Baltimore/Arundel Mills
See the most recent reviews
A TripAdvisor Member
5 of 5 stars Reviewed January 9, 2014

My wife and inlaws were very impressed by the staff and rooms at this Hilton. Also the shuttle bus service was a real plus during our stay.If any of our friends or family travel around this area we will make sure we mention this particular Hilton Hotel. Treat yourself and stay

Review collected in partnership with Hilton Garden Inn

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Trip Advisor Member, Thank you for your positive comments regarding our staff, shuttle service and rooms. We greatly appreciate the opportunity to provide all of our guests with a “perfect stay” such as provided to you and you’re in laws. Safe travels. Waitman V. More 

Alexandria, Virginia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 7, 2014

We booked this hotel for a New Years Eve show at nearby Cancun Cantina. We were greeted very warmly by the staff who were very busy at the time. We were more than excited to learn the hotel shuttle could take us and pick us up from the venue. The breakfast was also a fabulous treat. Will definitely stay here... More 

Was this review helpful? Yes
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Guest, We are so glad you had an enjoyable stay. Our hotel offers complimentary shuttle service 24hrs a day to any location within 5 miles of the hotel. We look forward to seeing you in the near future. More 

Suffolk, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2013

We were extremely satisfied with our stay at Hilton Garden Inn Arundel Mills over the week leading up to Christmas. The welcoming lobby complete with Christmas tree, songs and lovely fireplace are lovely. Coffee and tea available 24/7 nearby was so nice to grab on our way up to our comfy room. Cooked to order breakfast is relaxing, delicious and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Guest Robin, I am very glad our associates were able to provide you with an exceptional stay. In addition to the Holiday cheer we also provide complimentary fresh baked cookies upon arrival and seasonal specials in the Garden Grille. Thank you for your wonderful feedback, we look forward to seeing you on your next visit to the area. Waitman V. More 

Brantford
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 27, 2013

We stayed at the Hilton Garden Inn in Hanover and were very pleased with the hotel. Our check in went well as we were greeted with a friendly smile after having driven from Ontario that morning en route to my first NFL event. Our room was spacious, as our party consisted of four adults. The bathroom had a full shower... More 

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Guest, Thank you for selecting the Hilton Garden Inn as your stopover from Ontario to the Redskins game. Our team is delighted to provide guests with a speedy personal check-in, friendly smile and breakfast to order. We hope the next time your travels bring you through Arundel Mills we have the opportunity to provide you with the same if not... More 

Silverdale, Washington
2 reviews
2 of 5 stars Reviewed December 22, 2013

They spruced up the lobby and changed all the seating that was great before but sucks now, raised the prices for everything and hired staff that cant speak english very well. A beer at the bar will run you 8 bucks now. Breakfast in the morning is slow so skip it if your in a hurry. If you used to... More 

Review collected in partnership with Hilton Garden Inn

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Trip Advisor Guest, Thank you for the feedback regarding your stay. It’s our commitment at the Hilton Garden Inn, Arundel Mills to ensure each of our guests experience a memorable stay and based on this trip we did not exceed your expectations. I would love the opportunity to discuss this stay and more importantly make the situation right. At your... More 

Fort Mill, United States
2 reviews
5 of 5 stars Reviewed December 18, 2013

Great place to stay centrally located. Good food choices and a great place to stay. The rooms are clean and quiet. The beds are very comfortable, rest room is recently updated and very functional. The lobby is very inviting and recently renovated also.

Review collected in partnership with Hilton Garden Inn

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Trip Advisor Guest, Thank you for your kind words regarding this stay and the amenities we offer. Our recently renovated lobby continues to receive positive feedback as well as our new restaurant menu created by our Executive Chef. Thank you for staying, we look forward to your return. More 

arundel mills, United States
1 review
3 of 5 stars Reviewed December 13, 2013

I was used to the Hilton Homewood Suites which was much more roomy. The breakfast was more of a hassle than anything. We had free breakfast with our stay, but I was not a fan of having to order exactly what I wanted an wait. I would prefer breakfast style or perhaps a pre-order sort of thing where I tell... More 

Review collected in partnership with Hilton Garden Inn

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Trip Advisor Guest, Thank you for taking the time to comment on your stay. Although our Hilton Garden Inn does not offer room service there are two dining options for our guests. If you prefer an Omelet to order our Chef on duty can prepare a special dish at your request. If you’re in a hurry we also offer a... More 

Montclair, New Jersey, Usa
1 review
1 of 5 stars Reviewed December 12, 2013

We did not even get to see this hotel because the booking service we used, hotel rates.com did not send an email confirmation until the next day or did they forward the reservation number to the hotel. We ended up finding another hotel a little after midnight, very disappointed especially we had our three year old daughter with us. We... More 

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Guest, Please accept our sincere apologies for the inconvenience experienced while canceling your reservation. Our hotel takes great pride in providing each of our guests an exceptional stay and will make every attempt possible to accommodate requests. Unfortunately partners such as Priceline or hotelrates.com do not allow our hotel to modify, cancel or refund a stay since reservations are paid... More 

Randallstown, United States
1 review
5 of 5 stars Reviewed December 9, 2013

Always a pleasure to stay at your Hilton Garden Hotel....excellent service, wonderful breakfasts, hospitality of staff exceptional, and very convienent to Arundel Mills Mall and Maryland Live Casino. My stays have always been pleasant and no matter how short the stay, I feel liKe I've gone on a wonderful vacation getaway. I live less than 30 miles away.

Review collected in partnership with Hilton Garden Inn

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Waitman V, Guest Relations Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Mrs. T, I look forward to providing your feedback regarding our associates, restaurant and excellent service to the team. I hope the next time you consider a wonderful weekend getaway you choose The Hilton Garden Inn Arundel Mills as your destination. More 

Hanover, United States
1 review
5 of 5 stars Reviewed December 4, 2013

% 100 satisfied during the stay.... Perfect service, quality and kind staff, clean & comfortable room, delicious foods & snacks (especially the breakfast) , clean & useful pool and hot tub, close to shopping mall, live casino ... Highly recommended to everybody...

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Waitman V, Guest Relations Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Sinem, Thank you for the wonderful feedback regarding your stay. Our team takes great pride in knowing guests have an excellent stay! More 

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