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All 13 Hanover hotels

Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076
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74%
Ranked #5 of 13 hotels in Hanover
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 28, 2013
Nohjk1
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198 people have reviewed this hotel

Traveler rating
    93
    52
    29
    15
    9
See reviews for
47
48
18
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
There are newer reviews for Hilton Garden Inn Baltimore/Arundel Mills
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1 review
4 of 5 stars Reviewed July 28, 2013 via mobile

The chef Ron and waitress Dunia were fantastic! The entire staff was very nice and the experience was very pleasant. The rooms were clean, the location is pleasant. I would highly recommend this facility.

Was this review helpful? Yes
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Nohjk1, Thank you for the wonderful feedback regarding the service received from Chef Ron and Waitress Dunia. Our team is dedicated to ensuring all of our guests have a memorable experience and I'm glad we had the opportunity to "wow" you during your stay. We look forward to your return! Kind Regards, Waitman More

Martinsburg, West Virginia
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 21, 2013

Good place to stay if you are heading to 'Live' at Arundle Mills. Noise from late night partyers will keep you awake at night. Beds are broken. Staff informed me of this during checkout. Hopefully they will repair them before you get there for your stay.

Review collected in partnership with Hilton Garden Inn

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Good Day BLM59292, Please accept my sincere apologize for any inconveniences experienced during your stay. I spoke with our Director of Facilities regarding your feedback and found our self adjusting mattresses have a time delay which may seem broken however it’s actually supposed to operate that way. The system we use is noiseless and takes around 5-10 minutes to adjust.... More

Earth
Top Contributor
69 reviews 69 reviews
63 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed July 20, 2013

Clean room and everything is perfect working order. Hotel offers shuttle service and is close to the offsite rental car lot Both wired and wireless internet – wired was 1.99 Mbps download and 0.94 Mbps upload. Desk has (4) outlets. Two on the wall and two as part of the desktop lamp. A+ for this! My only disappoint is the... More

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Stafftraveler88, Thank you for your positive review of our hotel. Our Housekeeping department takes pride in providing our guests with a clean room and in working order. Our Hotel shuttle service is available for guests 24 hours a day traveling within a 5 mile radius of the hotel. I spoke with our Director of Food & Beverage regarding Coca-Cola products... More

Senior Contributor
27 reviews 27 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 18, 2013

We drove from West Palm Beach, Florida and arrived at the hotel at 3 am. When we got there we couldn't get our room right away because, the system was not allowing them to check in anyone at that time. I thought after such a long drive, that was a major inconvenience. It took us 30 minutes to get the... More

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Yaddcritic, Thank you for choosing our hotel during your trip to D.C. This morning I reviewed your positive comments regarding breakfast, the room cleanliness and our Chef to the hotel Leadership team. I also forwarded your comments to our pool contractor to see if increasing our week day pool hours would be an option moving forward. Yaddcritic, I am glad... More

Spotsylvania
1 review
5 of 5 stars Reviewed July 18, 2013

We needed a location that was close to Arundel Mills Mall because we had a reservation for Medieval Times. The hotel offers free shuttle service, but if you want to drive it is less than a mile away. The hotel and our room was clean. We had a lovely stay. The only drawback was the Check In/Check Out process was... More

Review collected in partnership with Hilton Garden Inn

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Geneva D, I hope you had a amazing time at Medieval Times, located at the Arundel Mills Mall and for allowing our hotel the opportunity to assist during your trip to the area. As part of our "going green" initiative at the Hilton Garden Inn we now E-mail all of our guests receipts upon departure which makes the check-out process... More

Chantilly, Virginia
Contributor
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 17, 2013

The Hilton Garden Inn Arundel Mills is an excellent property. The hotel is beautifully decorated, clean and organized and has a friendly, efficient staff. They provide shuttle service which is a huge plus for the area, however they should add additional shuttles on the weekend or when they have large groups. Breakfast is cooked to order and was absolutely delicious... More

Review collected in partnership with Hilton Garden Inn

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Kdmspecial, Thank you for the wonderful feedback regarding you recent stay. Our staff is dedicated and committed to ensuring our guests have a memorable experience with our property. I have forwarded your recognition of the Housekeeping, Front Desk and Restaurant to the Director of Operations to review with the members of our team. I am also very excited to announce... More

A TripAdvisor Member
4 of 5 stars Reviewed July 11, 2013

Clean and nice furniture in the rooms, amazing bed and shower! Nice kitchen area but no coffee straws? Temp. of the room was very cold and the temp of the lobby and elevators were very hot? I was a little disapointed that there was no breakfast but the resturant area looked nice.

Review collected in partnership with Hilton Garden Inn

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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Guest, I'm glad our team was able to provide you with amazing amenities during your trip to Maryland Live Casino. Although our hotel doesn't offer a complimentary continental breakfast we do have "The Great American Grill" restaurant and have hotel packages that include breakfast for two. The next time your travels bring you to the hotel make sure you ask... More

yonkers, United States
1 review
5 of 5 stars Reviewed July 11, 2013

The staff was very courteous and professional. The hotel was immaculate from the lobby to the room and the pool was well kept. Shuttle service was great. Great location in proximate to shopping and the casino.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Robin L////, Thank you for your feedback regarding our immaculate lobby, pool and guest room. It’s our goal to ensure guests receive the best service possible and our Guest Services team makes every effort to achieve that goal! Thank you again, we look forward to your return. Waitman More

Raleigh, North Carolina
Top Contributor
194 reviews 194 reviews
51 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed July 8, 2013

I stayed at this hotel for 4 days, 3 nights while visiting the Baltimore area for business. I had taken Amtrak from NC (albeit a nightmarish experience), and am not sure what I would have done if not for the shuttle. I used it to travel to the nearby outlet mall for dinner/shopping, as well as to and from the... More

Was this review helpful? Yes
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Fievel1079, Thank you for your wonderful feedback regarding our shuttle service and drivers. Our guests rave about our drivers and their compassion for our guests. I will be sure our drivers are recognized because of your feedback. Kind Regards, Waitman More

Hanover, United States
1 review
1 of 5 stars Reviewed July 3, 2013

Hotel was unclean and staff was rude. Oh the pool closes at 9pm regardless of what the staff tells you. The elevators were dirty and not vented well, someone got sick and wasn’t cleaned up properly and the smell was unbearable, we climbed the steps to the 6th floor twice because of it..

Review collected in partnership with Hilton Garden Inn

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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Hanover #6 Family Hotel in Hanover
Hotel Class
Official Description (provided by the hotel)
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
Number of rooms
151

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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