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Hilton Garden Inn Baltimore/Arundel Mills

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7491-A New Ridge Road, Hanover, MD 21076
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Hilton Garden Inn Baltimore/Arundel Mills
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Hilton Garden Inn Baltimore/Arundel Mills
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260 reviews from our community

Traveler rating
    120
    69
    40
    17
    14
See reviews for
57
66
23
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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There are newer reviews for Hilton Garden Inn Baltimore/Arundel Mills
See the most recent reviews
San Antonio, Texas
Top Contributor
270 reviews 270 reviews
126 hotel reviews
192 helpful votes 192 helpful votes
3 of 5 stars Reviewed March 22, 2014

Standard Hilton Garden Inn and very close to both BWI and the Rental Car Facility (less then 5-min) so good selection for an early morning flight. No restaurants close so will need a car to get out to eat -- there is a gas station across street (behind hotel) so easy access to fill up rental car before turn-in. Across... More 

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, thank you so much for providing feedback with regards to your recent stay. Service is of utmost importance to us and your experience with our evening staff upon check-in will be addressed; however, I am very glad that our morning staff was able to assist you! I hope that when your travels bring you back to the area,... More 

Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 20, 2014

We were recently in the Baltimore, MD area celebrating my birthday. While there, an unexpected snow storm hit, dropping around 8 inches of snow. It snowed all night Sunday, March 16th. By Monday afternoon, the 17th, the parking lot was cleared out and we were able to leave with no problems. I love this hotel because of the costs, amenities... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I would like to wish you a happy belated birthday! I appreciate your feedback with regards to your recent stay. Our team works diligently to ensure that our guests have a memorable experience no matter the circumstance, and with that being said, I am happy that you were able to enjoy your birthday weekend despite the snow storm!... More 

mt ephraim,nj
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2014 via mobile

My husband and I stayed here 3/15-3/17 2014 for a wedding. All the staff were very friendly and helpful. The complimentary 24 hour coffee in the lobby was a nice treat. Jacuzzi was perfect after a long day! Our room was spacious, with in-room fridge, microwave, and Keurig.

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I am delighted to hear that both you and your husband were able to enjoy your stay with us this past weekend! I hope that when your travels bring you back to the area, you choose to stay with us again. Kind regards, Andrea. More 

Annapolis, Maryland
Top Contributor
84 reviews 84 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed March 16, 2014

Nice overall, great location especially if your going to Casino Live! Clean up scale rooms Basic with fridge and micro/ nice coffee maker Our bed was hard as a rock with the adjustabed feature either ineffective or broken,ouch. Who knows you may get a better one Shuttle provided to mall/casino Be prepared to wait till the service gets around to... More 

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, thank you for your feedback regarding your recent stay. I am glad that you were able take advantage of our complimentary 24-hour shuttle service and I do hope that next time you decide to stay with us, we can assist you with our Garden Sleep System bed. Safe travels, Andrea. More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed March 1, 2014

Two days ago at BWI I got motion sickness on landing and tried to continue on to a short 13 mile driving distance from the airport to a meeting, once at the meeting I completely lost all functions and I had to cancel the rest of my day as well as cancel my next a flight away that same evening... More 

Was this review helpful? Yes
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Mr. Carpenter, thank you so much for your feedback with regards to your stay! We appreciate you taking the time to write about your experience and we thank you for your continued loyalty. Our team takes great pride in ensuring that our guests have an exceptional experience from the moment they arrive and I am so glad we were able... More 

Stamford, United States
1 review
4 of 5 stars Reviewed February 28, 2014

Everything you would expect from a Hliton Garden Inn. The staff is very friendly and helpful. They provided everything I asked for with no questions asked. For such a small bar, we had a good time chatting it up on the nights I was there.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Trip Advisor Guest, I am glad you had an overall enjoyable stay! I hope that when your travels bring you back to the area, you choose to stay with us again. Kind regards, Andrea More 

New Hampshire
Top Contributor
85 reviews 85 reviews
41 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 27, 2014

There are a lot of hotels in the BWI area, and many are nice. This one is great if you're using a rental car and need to return it before you fly out. It's on the same street as the rental facility, which is not at the actual airport. So you can get up in the morning, drive about a... More 

Was this review helpful? Yes 1
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for your feedback regarding your stay! I am happy to hear that you were able to enjoy yourself and that our hotel is a convenient location for you. I look forward to your return! Best, Andrea. More 

Germantown, United States
1 review
5 of 5 stars Reviewed February 26, 2014

This hotel was awesome. Very clean, pretty and modern. The hotel staff were helpful and super friendly. We booked the romance package which allowed early check in which we were given the choice of check in time. We were checked in super fast and the staff brought champagne, strawberries and cheese to our room. The room was nice, clean and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Trip Advisor Guest, I appreciate your kind words regarding our hotel and staff! I am happy that you were able to enjoy our Romance Package and have forwarded your comments over to both our Director of Food and Beverage and our Director of Housekeeping. We look forward to your arrival in the near future! Best, Andrea. More 

Columbia, United States
1 review
5 of 5 stars Reviewed February 19, 2014

Stay is close to the movies a casino a bunch of bars restaurant's the mall and they offer an amazing free shuttle within 5 miles 24/7 it is the best... lots of things to do and the hotel is close to everything you will not be disappointed. For business friends couples solo or family this hotel meets all those needs..... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Colley C, thank you for your feedback! We are fortunate enough to have been built in an extremely convenient location for our guests. I hope that when your travels bring you back to the area, you choose to stay with us again! Best regards, Andrea More 

Sayville, United States
1 review
5 of 5 stars Reviewed February 16, 2014

Stayed here when travel was interrupted by a snowstorm and the staff helped make a stressful trip much better. From the shuttle driver to the operator, desk clerks and dining staff, everyone was friendly and helpful and made me feel comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Karen S, Thank you for your kind words regarding our staff! I am so glad we were able to alleviate some of your stress during the snowstorm. Our team takes pride in knowing that our guests have a memorable experience. Happy travels! -Andrea More 

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