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Hilton Garden Inn Baltimore/Arundel Mills

#10 of 14 Hotels in Hanover
Certificate of Excellence
GreenLeadersBronze level
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7491-A New Ridge Road, Hanover, MD 21076
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1 room 1 guest
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Hilton Garden Inn Baltimore\/Arundel Mills
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305 Reviews from our TripAdvisor Community

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Traveler rating
    139
    77
    52
    22
    15
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68
72
25
110
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (305)
  • Mar-May only
    (59)
  • Jun-Aug only
    (109)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (60)
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There are newer reviews for Hilton Garden Inn Baltimore/Arundel Mills
See the most recent reviews
Greenbelt, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

As always, Hilton Garden Inn has satisfieed 100% in all aspects of hospitality. I would reccommend this hotel and and chain to all family and friends for comfortable overnight stay. That is all that I have to say.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay at our hotel and that our location served to your advantage! We are always looking to enhance each guest's experience, we are glad that we were able to succeed. We look forward to seeing you soon! More 

York Haven
Level Contributor
119 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed July 23, 2015

This hotel is close to the bwi airport. It is fairly new, but front desk staff is challenged to meet the guests requests. The bedding is extremely uncomfortable and does not do well in order to enable a guest to get a good nights rest. The bar has an outdoor setting and the guests were loud and noisy at 1pm... More 

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for taking the time to fill out a response on Trip Advisor! We are glad that the property served it's purpose for your brief stay with us. I do apologize for the inconvenience of the noise level and discomfort of our Garden Sleep Number beds. We are revisiting our Reset Procedures for each mattress after check out. Your... More 

Chesapeake, Virginia
2 reviews
3 of 5 stars Reviewed July 22, 2015

We had ants in our room and it took hours for anyone to come take care of it. The mattresses were horrible. The breakfast was really good for the price. The staff was very friendly at check in and check out.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for taking the time to fill out a response on Trip Advisor! We are glad that the property served it's purpose for your brief stay with us. I do apologize for the inconvenience of the ant issue. We have since serviced any rooms experiencing the issue. Your satisfaction is very important to us and we try hard to... More 

Aberdeen, United States
1 review
5 of 5 stars Reviewed July 21, 2015

The staff was friendly and welcoming! The rooms were comfortable, stylish and clean. The lobby was inviting and active. They also had 2 outdoor patio areas, which is great for summer relaxation! They offer free shuttle to and from the airport. Great place to stay!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for taking time to share your feedback. We are happy to hear that our location and complimentary shuttle suited your needs. We are happy to hear that you were able to enjoy our poolside patio, equipped with two grills and seating! Our team works extremely hard to ensure that each of our guests are beyond satisfied... More 

Ft. Huachuca, United States
1 review
5 of 5 stars Reviewed July 20, 2015

Only spent one night here, but the stay was great. Staff very friendly, especially the lady working the bar. Hotel is very clean and the room was very quiet. Great place to stay if you have an early flight from BWI and you need to drop off your rental car that's only about 7 minutes away.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for taking time to share your feedback. We are happy to hear that our location and complimentary shuttle suited your needs. Our team works extremely hard to ensure that each of our guests are beyond satisfied no matter what the circumstance and I am happy to know that we have succeeded in doing just that. We... More 

Collingswood, New Jersey
Level Contributor
230 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed July 19, 2015

Reasonably-priced hotel about 1 mile away from Arundel Mills Mall. Easy off from MD Route 100 and just located on the outskirts of BWI. They provide free parking and WiFi and most importantly for me- a good night's sleep. They have a restaurant, pool and a workout room on the ground floor but we didn't use any. The room had... More 

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for taking the time to fill out a response on Trip Advisor! We are glad that the property served it's purpose for your brief stay with us. I do apologize for the inconvenience of you stay in a room with the smell of smoke, as we are a 100% non-smoking hotel. I will be sure to look into... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 19, 2015

Our stay was nice and average. There were just a couple of things that bothered me, but nothing major. First of all the hallways did not appear to be air conditioned and the elevators were even worse. They felt like a sauna. Thank goodness the air did work in our room. Our room lacked a luggage holder. The biggest down... More 

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. The wine bottles that you speak of are only for decoration, but we do have... More 

New York, NY
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 14, 2015

Stayed here 4th of July weekend. Check in was fast by Ms. Simone. Room was large w/lots of amenities including "in-room" safe. No complimentry breakfast, but resturant on site offering breakfast/lunch/dinner for flat price of $11.95. Pool/Spa/Fitness center crowded d/t 4-6 Family Reunions shared by connected Hilton Homewood Suites property. Garden Inn has 151 rms/2 elevators, but one was "OUT... More 

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay at our hotel and that our location served to your advantage! We were able to get the elevator fixed as well. We hope that the next time you are in the area, you choose us again! We look forward to seeing you... More 

Baltimore
1 review
4 of 5 stars Reviewed July 13, 2015

It was a nice stay. The staff was very accomodating. My family enjoyed the event very much. The hiccups we had was almost seamless to our family in town and that was very important to me. Communication is very IMPORTANT!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay at our hotel and that our location served to you and your family's advantage! You are right, communication is the key! We are always looking to enhance each guest's experience, we are glad that we were able to succeed. We look forward... More 

Portsmouth, United States
1 review
5 of 5 stars Reviewed July 12, 2015

Has everything. You pay for breakfast, sleep number beds and not far from the MarylandLive. The good thing about this stay is that I didn't had to sign a no party agreement. One thing about this hotel and it's hard to find with hotel search engines is that it has adjoining rooms.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay at our hotel and that our location served to your advantage! We are always looking to enhance each guest's experience, we are glad that we were able to succeed. We look forward to seeing you soon! More 

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