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All 13 Hanover hotels

Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076
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74%
Ranked #5 of 13 hotels in Hanover
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
cricketts31 Fort Lauderdale, Florida
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  • Reviews (192)
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192 people have reviewed this hotel

Traveler rating
    93
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    28
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Fort Lauderdale, Florida
Contributor
18 reviews 18 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here overnight to travel to New York City the next day, which is about a 3 hour drive. Hotel is really convenient and close to BWI Airport. This hotel shares location with Homewood Suites. Hilton Garden Inn breakfast not included...Homewood Suites breakfast included! Hilton Garden Inn breakfast is about $12.00 per person. Check-in/check out was quick and fast,... More

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maryland, American Samoa
1 review
5 of 5 stars Reviewed 5 days ago NEW

every thing about my stay at this Hilton Garden Inn was excellent it's located near the Mall , movie theater ,casino and many restaurant.. and this holel have shuttle vans that will take you to these places.the staff was friendly and helpful'''It would be my place of choice if staying in the maryland area again

Review collected in partnership with Hilton Garden Inn

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Huntsville, Alabama, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for a one night business trip. I really can't complain about the hotel. Initially, I couldn't get into the fitness center due to the lock being messed up. Maintenance let me in so I could work out while they fixed it. Breakfast was good. One of the servers lacked in personality but no big deal... More

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Tunica, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here when I came into town for a business. This hotel is only a mile from the rental car facility for BWI. I had a meeting in Hanover, and my meeting was only 2 exits down the interstate, so this hotel was centrally located and extremely convenient. Water pressure in the shower could have been a little better,... More

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Kelly E., Thank you for your feedback. I am happy to hear that our location served as a great advantage for you in terms of your business travels. I will definitely pass along your comments regarding the shower's water pressure to our Chief Engineer. All in all, so glad that you were comfortable! Thank you for choosing the Hilton Garden... More

Colorado Springs
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Stayed the week of July 14th, at check in I did not receive the bottles of water I usually get for being a Diamond status member. Did not get housekeeping service one day during my stay, they did not empty the trash make the bed nothing. Two days at the grill for breakfast the staff never came to my table... More

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Tim B., Thank you for sharing your experience with us. I sincerely apologize about the service you received during your stay and can assure you that an experience such as yours is not at all typical at our hotel. I appreciate your loyalty as a Diamond member and would like to welcome you back. I would love to follow up... More

Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is very convenient to the Inner Harbor. Lots of shopping nearby. Good value. Very friendly and helpful staff. Would definitely stay here again. Fitness room is pretty decent. Nice to have a washer & dryer there.

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, First and foremost, I hope you enjoyed the game! It was a wonderful weekend to be at the ball park. I appreciate you taking the time to provide your feedback regarding your recent stay. We are very fortunate enough to be located in an area that is near a few of the major cities in Maryland. Thank you... More

Hampton, United States
1 review
4 of 5 stars Reviewed 1 week ago

My wife and I had a very positive experience during our stay from checking in to departure. I would definitely recommend to family and friends. The hotel is clean, and the grounds are well maintained. The landscape is attractive. The Hotel is minutes from the Mall and restaurants. I look forward to our next visit.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Billy J., Thank you so much for your recommendation! I am so glad that you and your wife had an enjoyable time with us and that our location served as a very convenient destination for you. We look forward to your return! Best, Nicole More

Washington, DC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed one night at the Hilton Garden Inn so I could catch a flight from BWI the next morning. The bed was extremely firm. It was not comfortable at all. I did like the ability to park my car on their lot for nine days while I was out of town. Taking the shuttle to the airport was a... More

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I appreciate you sharing your most recent experience with us. I sincerely apologize that you were unable to rest comfortably during your stay. We do have Garden Sleep System beds throughout all of our rooms which allow for an adjustment of firmness and softness for each of our mattresses that I hope you are able to utilize in... More

Lincoln, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I wanted to take a couple of days from work and spend some time with my fiance not too far away from home. Kinda like a little weekend getaway. This hotel is in a great location. Very close to the Inner Harbor in Baltimore and Camden Yards (approx 10 mins) and just down the road from Arundel Mills mall. It... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

James P., thank you for your feedback. I am very happy to hear that you and your fiance were able to enjoy your small getaway! I do hope that when you are back in the area you will choose to stay with us again! Safe travels, Nicole. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Do not use the dining room for dinner...service is terrible and the food is sub standard; the staff is very rude and not helpful, had two rooms with four people in each and could not get them to provide us with enough towels...only three to a room?? that does not make sense...

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Frank B., I appreciate you taking the time to provide feedback with regards to your recent stay. I sincerely apologize that your expectations were not met. I would love to follow-up with you so that we can address this issue in its entirety so it does not happen again in the future. It is our goal to provide exceptional service... More

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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Hanover #7 Family Hotel in Hanover
Hotel Class
Official Description (provided by the hotel)
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
Number of rooms
151

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