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All 13 Hanover hotels

Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076
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73%
Ranked #8 of 13 hotels in Hanover
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Carmen B Springfield, United States
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163 people have reviewed this hotel

Traveler rating
    78
    40
    23
    13
    9
See reviews for
36
42
14
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Springfield, United States
1 review
5 of 5 stars Reviewed 1 week ago

I would recommend the Hilton Garden Inn to all travelers in the Maryland (Hanover) area. This hotel had a clean and fresh decor, and a friendly, welcoming staff. I used the Pool and Hot Tub after a long day at work, and it was very refreshing.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Marietta, Georgia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The room was nice and the staff was helpful. Everything in this area is obscenely expensive so complaining about the price is useless. The pool had only limited availability so it was not used by my kids as much as we had planned.

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I am glad that our staff was able to assist you during the course of your stay and that you were able find comfort in your room. I hope that when your travels bring you and your family back to the area, you will be able to use the pool for a longer period of time! Safe travels,... More

Williamsburg, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Convenient- close to attractions and highway, very clean, quiet, great service. Bed was very comfortable and felt very clean. Loved the fireplace in the lobby and all the seating. Great place to stay for a quick Casino Maryland LIVE rainy weekend get-a-way. We would stay here again. Hotel bottled water was way overpriced, bring your own water. There were many... More

Review collected in partnership with Hilton Garden Inn

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Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Brian C, so happy to hear that you enjoyed your recent stay with us! I appreciate your comments regarding our staff, the comfort and cleanliness of our rooms, and the appearance of the lobby. With respect to our bottled water, for our Hilton Honor’s guests we actually provide two complimentary bottles upon arrival. We now also offer multiple size bottles... More

Brasilia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel, new and sympha. Friendly and easy going people, great breakfast. Nicely decorated room with kitchen! Internet and all facilities to work/ business. Simple choices, but good cost/ benefit. I'll stay there again!

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, thank you for your kind words. I am glad that you had an overall enjoyable stay, and I look forward to your arrival in the near future! Safe travels, Andrea. More

San Antonio, Texas
Top Contributor
166 reviews 166 reviews
91 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Standard Hilton Garden Inn and very close to both BWI and the Rental Car Facility (less then 5-min) so good selection for an early morning flight. No restaurants close so will need a car to get out to eat -- there is a gas station across street (behind hotel) so easy access to fill up rental car before turn-in. Across... More

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Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, thank you so much for providing feedback with regards to your recent stay. Service is of utmost importance to us and your experience with our evening staff upon check-in will be addressed; however, I am very glad that our morning staff was able to assist you! I hope that when your travels bring you back to the area,... More

Atlanta, Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were recently in the Baltimore, MD area celebrating my birthday. While there, an unexpected snow storm hit, dropping around 8 inches of snow. It snowed all night Sunday, March 16th. By Monday afternoon, the 17th, the parking lot was cleared out and we were able to leave with no problems. I love this hotel because of the costs, amenities... More

Review collected in partnership with Hilton Garden Inn

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Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I would like to wish you a happy belated birthday! I appreciate your feedback with regards to your recent stay. Our team works diligently to ensure that our guests have a memorable experience no matter the circumstance, and with that being said, I am happy that you were able to enjoy your birthday weekend despite the snow storm!... More

mt ephraim,nj
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I stayed here 3/15-3/17 2014 for a wedding. All the staff were very friendly and helpful. The complimentary 24 hour coffee in the lobby was a nice treat. Jacuzzi was perfect after a long day! Our room was spacious, with in-room fridge, microwave, and Keurig.

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I am delighted to hear that both you and your husband were able to enjoy your stay with us this past weekend! I hope that when your travels bring you back to the area, you choose to stay with us again. Kind regards, Andrea. More

Annapolis, Maryland
Top Contributor
53 reviews 53 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice overall, great location especially if your going to Casino Live! Clean up scale rooms Basic with fridge and micro/ nice coffee maker Our bed was hard as a rock with the adjustabed feature either ineffective or broken,ouch. Who knows you may get a better one Shuttle provided to mall/casino Be prepared to wait till the service gets around to... More

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Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, thank you for your feedback regarding your recent stay. I am glad that you were able take advantage of our complimentary 24-hour shuttle service and I do hope that next time you decide to stay with us, we can assist you with our Garden Sleep System bed. Safe travels, Andrea. More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed March 1, 2014

Two days ago at BWI I got motion sickness on landing and tried to continue on to a short 13 mile driving distance from the airport to a meeting, once at the meeting I completely lost all functions and I had to cancel the rest of my day as well as cancel my next a flight away that same evening... More

Was this review helpful? Yes
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Mr. Carpenter, thank you so much for your feedback with regards to your stay! We appreciate you taking the time to write about your experience and we thank you for your continued loyalty. Our team takes great pride in ensuring that our guests have an exceptional experience from the moment they arrive and I am so glad we were able... More

Stamford, United States
1 review
4 of 5 stars Reviewed February 28, 2014

Everything you would expect from a Hliton Garden Inn. The staff is very friendly and helpful. They provided everything I asked for with no questions asked. For such a small bar, we had a good time chatting it up on the nights I was there.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Trip Advisor Guest, I am glad you had an overall enjoyable stay! I hope that when your travels bring you back to the area, you choose to stay with us again. Kind regards, Andrea More

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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Baltimore/Arundel Mills Hotel
Hilton Garden Inn Hanover
Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Hanover
#7 Family Hotel in Hanover
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
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