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Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 7491-A New Ridge Road, Hanover, MD 21076
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Certificate of Excellence 2014
Hilton Garden Inn Baltimore/Arundel Mills
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Hilton Garden Inn Baltimore/Arundel Mills
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241 reviews from our community

Traveler rating
    113
    64
    37
    17
    10
See reviews for
55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed the night before our trip to the Dominican. Great hotel! Clean, bar is small but decent and shuttle service to the airport was top notch. Always friendly and they get you there and pick you up in a timely manner. Would stay here again in a heartbeat.

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Myke I, Thank you very much for your feedback regarding your recent stay with us. We make a point here at the Hilton Garden Inn to make sure our airport guests are top priority. I hope you are having a great time in the Dominican and we look forward to your return! Best Regards, Andrea More 

Tulsa, Oklahoma
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is centrally located near BWI, Arundel Mills Mall and the Rental Car facility. Which was important for our flights the next day. The hotel is co-located with a Homewood Suites, giving a choice between a room and a suite. The hotel was quiet, clean and comfortable. The staff is knowledgeable of the area. The breakfast was very well... More 

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, Thank you so much for your feedback! I am so happy to hear that you enjoyed your stay and that our location served to your advantage. I look forward to a time when we may welcome you back to the hotel! Kind regards, Nicole More 

Cheltenham, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Garden Inn was quite nice. Check-in was fast and easy. Check-out was even easier. Only problem was the bed pillows which were too soft. We would have preferred four king pillows instead of two kings and two half size pillows. Hotel was very clean and ammenities looked attractive. Would definitely stay there again.

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Lance C., Thank you so much for your feedback! I do apologize about the pillows being too soft. Next time, our foam pillows might serve better for you as they are a bit more firm than the feathered ones. Feel free to ask for them upon your arrival or call ahead and we can arrange something for you! Our team... More 

Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This location is a double location. The second floor is a Homewood Suites. The upper floors are the Hilton Garden Inn. If you aren't paying attention you will drive right by thinking it's only a Homewood. The stay was just average. I paid using a certificate I had received and they asked for a credit card for incidentals. They failed... More 

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, Thank you for taking a moment to share your experience with us. I am very sorry to hear that you were not satisfied with your past stay. We take your feedback very seriously and I can assure you that I will be working with the rest of the team to correct these areas in which we've seemed to... More 

Indianapolis
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel seemed clean, reasonably price, and well located. However, several minor issues made the hotel seem pretty generic and our stay slightly disappointing. First, the pool hours were weak (e.g. closed at 9PM). This wasn't a huge deal but it was one of the reasons I selected this hotel (and paid a little more relative to neighboring hotels without... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Brad J., Thank you for your feedback. I sincerely apologize for the experience you've had recently. With respect to our pool, Anne Arundel County law requires all establishments to have a lifeguard on duty for the safety of our guests while the pool is open. Our regular pool hours are from 4pm – 9pm on weekdays but on weekends, we... More 

Frederick, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I will likely try another hotel next time. Some aspects of our stay were excellent, yet others not so great. I intentionally selected a room away from elevators, vending, etc. to avoid noise, only to be kept up by the guy in the neighboring room snoring and talking all night. I shouldn't be able to hear that level of noise... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Cindy S., I sincerely appreciate you taking a moment to share your experience with us. We take feedback such as yours very seriously as it allows us the opportunity to improve. I apologize for not completely meeting your expectations and I would love to be able to discuss your experience in more detail. Please feel free to contact me at... More 

Manitowoc, United States
1 review
4 of 5 stars Reviewed December 22, 2014

This hotel is nice. Access to BWI rental car return is very easy from the hotel. There are a few decent restaurants near too. ** I need to type more than 200 characters.** ** I need to type more than 200 characters.**

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Matt O., Thank you for your feedback! I am glad that our location served to your advantage. Whenever your travels bring you back to the area I hope you will choose to stay with us again! Kind regards and Happy New Year, Nicole More 

Westminster, Maryland, United States
2 reviews
5 of 5 stars Reviewed December 20, 2014

Reasonably priced hotel situated near Arundel Mills mall and BWI airport. The restaurant is good quality and the bar is nice and has a "Cheers" type atmosphere (where everyone seems to know your name). Small work out area, but it has everything you need, plus an indoor heated pool. Next door is the Homewood Suites. We will stay there if... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Phillip L., Thank you for your feedback. I am delighted to hear that you enjoyed your stay and found everything to your liking. I will be sure to share your comments regarding our restaurant and the rest of our amenities with the team! Whether you choose to stay at the Hilton Garden Inn Arundel Mills or Homewood Suites in the... More 

Atlanta, United States
2 reviews
5 of 5 stars Reviewed December 6, 2014

Hotel was very clean and well kept. Staff was very nice and went out of their way to make you feel welcome. Located close to airport and major roadways so makes it easy to get around. I would stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

James C., Thank you very much for providing feedback about your most recent stay. I am delighted to hear that you enjoyed yourself and that our staff took good care of you. I do look forward to welcoming you back in the near future! Best, Nicole More 

Denver, Colorado
1 review
5 of 5 stars Reviewed November 27, 2014

Kudos to the Garden Grill in the Hilton Garden Inn!! Due to unforeseen circumstances, I found myself alone for Thanksgiving dinner. I attended the Thanksgiving Buffet at The Grill. Not only did they have the traditional turkey with trimmings but also a delicious jerk pork loin with Cajun gravy. Yummy! But most impressive was the obvious care the staff took... More 

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, Thank you for taking a moment to share your experience with us. Although you unfortunately had to be away from your family this Thanksgiving, I am so glad that our staff was able to make you feel as if you were right at home. I will be sure to forward your comments along to the rest of our... More 

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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover
Hotel Style:
#4 Business Hotel in Hanover
#6 Romantic Hotel in Hanover

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