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Hilton Garden Inn Baltimore/Arundel Mills

#10 of 14 Hotels in Hanover
Certificate of Excellence
GreenLeadersBronze level
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7491-A New Ridge Road, Hanover, MD 21076
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1 room 1 guest
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Hilton Garden Inn Baltimore\/Arundel Mills
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305 Reviews from our TripAdvisor Community

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Traveler rating
    139
    77
    52
    22
    15
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68
72
25
110
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
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English first
  • All months
    (305)
  • Mar-May only
    (59)
  • Jun-Aug only
    (109)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (60)
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1 review
3 of 5 stars Reviewed 4 days ago NEW

The hotel personnel appears to be attentive but they do not deliver quality service. The fitness room needs major improvements and the security personnel is sent to check on maintenance issues, its obvious that they are running a hospitality operation with extremely minimum personnel

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I would like to personally apologize for not getting your shower and working order during your stay. I will work on making sure that each associate follows... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel probably 15 times over the past few years, as I travel to the area frequently for business. In the past, the staff has always been courteous, helpful, and friendly, and the hotel has been spotlessly clean. Not any more. I don't know if management has changed or if they just don't care any more,... More 

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

I am sorry you found your room and the public areas unacceptable. We are also very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. Our team works very hard to keep every room, including public... More 

Greenville, North Carolina
Level Contributor
102 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for 4 nights, and was thoroughly pleased. The room was very comfortable (like other Hilton Garden Inns I have visited). The breakfast was good; and I had dinner at the restaurant one night (jambalaya). I was also having a conference/class in one of their meeting rooms. The banquet staff could not have been more accommodating.... More 

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Hurricane, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

When we were recently in the area, we had the opportunity to stay here. Though there were several people checking in at the time we arrived, the employees were extremely helpful and took the time to get us checked in and explain the facilities. If you are in the area, I would recommend staying here.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thanks so much for your very nice review! It sounds like you really enjoyed your time in the area and that you had a good experience at our hotel. I'm especially happy to hear that you were pleased with the service you received from our team--wonderful! I'll pass along your nice comments to the staff here. Thanks again, and we... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

Only problem I had with this hotel is that there was an electrical fire at the hotel and my alarm didn't go off. I was in the building for 30 minutes after the 1st-3rd floor guests were out of the building. This happen at 2:00am in the morning. I was notified by a family member at 2:30am to come out.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

I certainly understand your frustrations in regards to your stay with us this past weekend. Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay.... More 

Hanover, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

After checking in, I discovered that someone had wiped their hand one of the wash cloths. I was so taken aback that I don't know whether it was lipstick or blood. I called the front desk to ask for more wash cloths and I don't know what happened afterwards because no one ever showed up. My husband had to get... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

We are sorry we were not able to provide you with a better quality of service. It is our goal at Hilton Garden Inn to make you feel valued and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Satisfaction Promise Guarantee very seriously. Thank you for your feedback and we hope... More 

Fort Knox, KY
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nacorey provided excellent service agent at check in. Lobby was beautifully decorated. Room was clean and well appointed. Enjoyed the mini frig, microwave and Keurig coffee maker in the room. Quiet and comfortable with great water pressure. Popular hotel. Pool area was popular with guests. Great location just down the street from Arundel Mills and Maryland Live Casino as well... More 

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for taking the time to fill out a response on Trip Advisor! We are glad that the property served it's purpose for your brief stay with us. I will be sure to look into this matter to see where we dropped the ball with the proper stocking of amenities and the strength of our Complimentary WiFi. Your satisfaction... More 

Rocky Mount, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

Had a wonderful stay. Chef Jerome prepared Mac-n- cheese that was to die for. My compliments to the Chef. I will return with the rest of the family. Great location- convient to Maryland Live, food and shopping. We had an emergency the fire department came at 2:30 am. The staff handled the situation well and notified all the guest. We... More 

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay at our hotel and that our location served to your advantage! It's unfortunate that we had the fire alarm incident, but what's most important is our valued guests' safety. I will be sure to send your compliments to Chef Jerome as well!... More 

United States
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had the opportunity to stay at a Hilton Garden Inn for the first time in July, and I had a very good experience at this location in Hanover, MD. The room was clean and the bedding was comfortable. There was a microwave and refrigerator in the room. However, because this was a business trip, I was mostly impressed and... More 

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay at our hotel and that our location served to your business needs! We are always looking to enhance each guest's experience, we are glad that we were able to succeed. We look forward to seeing you soon! More 

Pasadena, Maryland
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel was a nice surprise. . It was bright and airy and had all the amenities. Self - opening doors greatly facilitated bringing in large piece of luggage. Check-in was quick and efficient. Nice decor.

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay at our hotel and that our location served to your advantage! We are always looking to enhance each guest's experience, we are glad that we were able to succeed. We look forward to seeing you soon! More 

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