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Hilton Garden Inn Baltimore/Arundel Mills

#11 of 14 Hotels in Hanover
Certificate of Excellence
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7491-A New Ridge Road, Hanover, MD 21076
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Hilton Garden Inn Baltimore\/Arundel Mills
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362 Reviews from our TripAdvisor Community

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Skippack, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We found this hotel was excellent for an overnight trip and one that provides parking for weekend "get a ways." We found the room was clean and with that feeling of new construction. Location is excellent near BWI and everything that we needed was available.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephen D
Houston, Texas
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I arrived at the Hilton Garden Inn on 2.5.16, from the moment I walked up to the reception desk I knew my stay was going to be pleasant. The receptionist was nice and my room was ready (check-in was a breeze). I received room #531, which is in the middle, and I did not hear any of my neighbors, people... More 

Helpful?
Thank Hairgood
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you very much for your comments regarding your recent stay at the Hilton Garden Inn. I assure you that I will share all your comments with the entire stay. The Hilton Garden Inn is centrally located in the Arundel Mills area. The staff is clearly focus on our guest to make sure they have a GREAT stay. Please come... More 

Mint Hill, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This is a quality property with great amenities and a super staff. Close enough to 295 for easy trips to both DC and Baltimore. Nice pool and fitness center. Internet hook up was quick and easy. Breakfast was good but a tad pricey at $11.95.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Roscoe G
Drew G, Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Dear Roscoe G., Thank you so much for taking the time to review our hotel. I am particularly appreciate reading your nice comments about our amenities. I hope you will stay with us the next time you are in the Arundel Mills area. Thank you again for your great feedback. Warmest regards, Drew Gunderson Director of Operations More 

Maryland, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

I could not have been any happier with the reservation process, the price for the weekend was excellent & it include a full breakfast for both my husband & I for the two days we stayed. The breakfast that the offer was amazing & the staff was extremely helpful. Unfortunately we did experience one negative area of customer service &... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karen H
Johns Creek, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel isn't the best and it isn't the worst. My company partners with Hilton hotels or I would've stayed at my usual Marriott properties. If you're traveling on business and are just looking for a place to lay your head for a couple of nights this could be your place. If you're looking for a little more like extremely... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jamila K
Drew G, Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Jamila Thank you for taking the time to review us on TripAdvisor. We strive to make every guest happy with their stay. I was wondering if you tried to change the dial on our Garden Sleep System beds you can choose the comfort between soft and hard. I hope you give us another chance. If you do please contact me... More 

Napa, California
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I just spent a week here, while traveling for work in late January. I think this is my third stay at this hotel. When I checked in, I was greeted like a familiar customer, welcomed back, "glad you've come back to stay with us", that kind of thing. It's a very nice feeling when traveling for work. The hotel itself... More 

Helpful?
Thank James C
Drew G, Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

James, Thank you for taking time out of your day to review us on TripAdvisor. You are the reason we get into this business. I am very happy to pass on your comments about our hotel to our team. I like to say we have team that really empathizes hospitality. We all look forward to your return to the hotel... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

We used the shuttle to go to the Maryland Live Casino. When we called for a return ride we were told that the shuttle was shut down for the night and to ask the casino host if they could give us a ride back to the hotel. We ended up taking a taxi. There were a lot of ways that... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank qdogsm
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you taking the time to post your recent experience at the Hilton Garden Inn. I will share your comments with the entire staff. We did have to discontinue the shuttle this one night this week due to the road conditions. I apologies, the agent at the hotel should had called a taxi for you. When you are in the... More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I would like to say the hotel staff was awesome. My family really enjoyed our stay this past weekend. However, I have just one issue the breakfast at the Garden Grille.The bacon was tough and old and the sausage tasted like it was re-fried in grease. Please pass this along to the guys, but the service overall was captivating.

Helpful?
Thank Barbara M
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Hello "2016 Snowmageddon", Thank you for your kind remarks regarding your recent stay at the Hilton Garden Inn Arundel Mills. Our staff is always focused on providing Excellent Guest Service. I will have the chef take a look at the Bacon And Sausage that we are currently serving. I am sorry to hear that it was not enjoyable. I will... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

If you're in the Anne Arundel County area, this hotel is in a quite location yet close to the mall and casino. It's very welcoming clean and comfortable. You'll definitely get a good nights rest and fresh breakfast ($12).

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jevone S
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Hello Jevone S., Thank you for your remarks regarding your recent stay at the Hilton Garden Inn Arundel Mills. Comfortable and Convenient is a GREAT descriptive of the Hilton Garden Inn. Please come back to visit soon. More 

Dublin, Ireland
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Great stay! The friendly staff were what made the hotel (especially Drew at the desk who was really helpful with any questions I had). Room was spotless and the breakfast was delicious. Would recommend to anyone on a business trip and would stay again.

Helpful?
Thank W0uldRecommend
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you very much for your kind response regarding your recent stay at the Hilton Garden Inn Baltimore / Arundel Mills. I assure you that I will share your comments with the entire staff. Drew has a strong passion to take care of all of our guest and we are very fortunate to have him on our team. Please come... More 

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