We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 7491-A New Ridge Road, Hanover, MD 21076
Hotel deals
Hotel website
Special Offer
Park, Sleep, Fly
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Hilton Garden Inn Baltimore/Arundel Mills
Professional photos View all
Browse nearby
Hilton Garden Inn Baltimore/Arundel Mills
Write a Review

250 reviews from our community

Traveler rating
    116
    66
    39
    17
    12
See reviews for
57
65
23
80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (250)
  • Mar-May only
    (40)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (60)
All months
Kailua, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

The lobby was cold and looked like they were recovering from a devastating flood. No Hilton Honors benefits, no breakfast, away from everything. No complimentary coffee in the lobby during one of the coldest winters on record. Nothing to make you feel comfortable, couldn't wait to leave.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Washington, United States
1 review
3 of 5 stars Reviewed 1 week ago

I spent my birthday at this property to reflect on 57 years of my life and when I check in the Front Desk staff was very welcoming. However; my bed was very hard and my bathroom was missing bath towels. I called housekeeping wherein the phone just ranged so I settled to use the hand towels instead. The front desk... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Zachary M, Guest Services Agent at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Theresa P, I am very sorry to hear about your recent 57th birthday stay with us. At the Hilton Garden Inn, we feature our Garden Sleep System bed that would allow you to change how firm or how soft you wish the bed to be. We also only include the standard amount of towels in each room, as we can... More 

Suffolk, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel because of a very positive stay 14 months ago. However, this time it was ill prepared for our weekend stay, between a flood in the lobby, a snow storm and employees not showing up. The situation in the restaurant one night during the storm was completely unacceptable. The makeshift restaurant was moved to a conference room.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Zachary M, Guest Services Agent at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Robin M, Thank you for taking the time to write us a review. I am very sorry that we have fell short of your stay 14 months ago with us. During the time, we did encounter a flood that came out of nowhere during one of our terrible snow storms of this year. With this being said, we will use... More 

California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

One good thing I can say about this hotel is the appearance that's about all. I came in with my wife and daughter and everyone at the front desk was talking to each other and being on their personal phones. I came to breakfast the next morning and asked if the short gentleman was the manager and the server mentioned... More 

Was this review helpful? Yes
Zachary M, Guest Services Agent at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Lindsey W, I am very sorry to hear about your recent stay with us. Here at the Hilton Garden Inn, it is our number one priority to provide the best hospitality we can. We would like to hear from you regarding your recent stay with us. You can contact us at (410)878-7200. We hope to hear from you soon. Thanks,... More 

Gaithersburg, md United States
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a business meeting here today for the first time. From the minute I walked up to the hotel I loved the look. It was very inviting and welcoming. If you are into aesthetics then this is the place for you. The staff is incredibly friendly with awesome energy. One of things that I appreciate is excellent customer service.... More 

Was this review helpful? Yes
Zachary M, Guest Services Agent at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Consuela S, We are glad to hear you enjoyed your stay with us. I will have Verol take a look at this review so he is able to see how he impacts our guests that are currently in house with us and those who have even departed and are currently reviewing another property. We would like to take a moment... More 

Richmond
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I wanted every detail to be perfect for my husband's birthday weekend. After I booked the romance package, I called in advance to let them know what I was planning and they helped with every detail, every secret and every surprise. It is a 3 star hotel, so I expected a 3-star hotel. The quality and service of this Hilton... More 

Was this review helpful? Yes
Zachary M, Guest Services Agent at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Deborah J, I am very happy to hear how pleasant your stay was with us. Here at the Hilton Garden Inn at Arundel Mills, we pride ourselves on making sure we do everything we can to provide the utmost level of hospitality. I will be sharing your review with our front desk and our restaurant, as we always love to... More 

Blue Ridge Summit, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Overall this was a very nice hotel with extremely friendly staff. I booked the "Celebrations" package for my myself and a guest. The hotel did not have the same list as it provided me with online as far as the extras that go along with the "Celebrations" package. The hotel did accommodate me once I shared this information with them.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Zachary M, Guest Services Agent at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Jeannette A, I would like to apologize on behalf of our Hilton Garden Inn here at Arundel Mills. We have taken a look into this situation and we have found that our systems did in fact provide us with the wrong information regarding the "celebrations" package. I am however happy that they were able to take care of you once... More 

hebron
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On our way back from a Golf Tournament in the Dominican Republic ( BWI being our connection to Hartford CT ) our flight to Hartford was cancelled. I quickly made a reservation ( from the plane) to the Hilton Garden Inn / BWI. Did you know there are two HGI/BWI hotels? Not knowing this, we flagged down the first shuttle... More 

Was this review helpful? Yes 1
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Trip Advisor Guest, Thank you for your feedback! I am glad that our location served to your advantage. Whenever your travels bring you back to the area I hope you will choose to stay with us again! Best Regards, Andrea More 

Rehoboth Beach DE, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

VERY disappointed in the airport shuttle experience back from BWI to the Arundel Mills Hilton Garden Inn! We were left stranded in 26 degree weather for over 1/2 an hour waiting for the shuttle driver to finally arrive. It was 56 minutes from the time we called the hotel from the baggage claim until we arrived BACK at the Hilton... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

David Z, Thank you for taking the time to share your experience with us. I am very sorry to hear that you were not satisfied with your shuttle service at our hotel. We take your feedback very seriously and I can assure you that we will be working to correct these areas in which we've seemed to have fallen short... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 25, 2015

My wife and I stayed the night before our trip to the Dominican. Great hotel! Clean, bar is small but decent and shuttle service to the airport was top notch. Always friendly and they get you there and pick you up in a timely manner. Would stay here again in a heartbeat.

Was this review helpful? Yes
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Myke I, Thank you very much for your feedback regarding your recent stay with us. We make a point here at the Hilton Garden Inn to make sure our airport guests are top priority. I hope you are having a great time in the Dominican and we look forward to your return! Best Regards, Andrea More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Garden Inn Baltimore/Arundel Mills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, EasyToBook, BookIt.com, Orbitz, Hilton Hotels, getaroom.com, Despegar.com, Hotels.com, Travelocity, Odigeo and Tingo so you can book your Hilton Garden Inn Baltimore/Arundel Mills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover
Hotel Style:
#4 Business Hotel in Hanover
#5 Romantic Hotel in Hanover

35 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (2)
Viewed
View from room (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Room/suite (4)
Viewed
Business center/function rooms (3)
Viewed
Hotel & grounds (12)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay