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All 13 Hanover hotels

Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076
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Ranked #6 of 13 Hotels in Hanover
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Matthew Wade T United States
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231 reviews from our community

Traveler rating
    107
    63
    34
    17
    10
See reviews for
54
57
22
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Relaxing stay, with great amenities. The rooms are very clean, and the hotel has a very nice modern look & feel. No complaints at all, and all of the staff from the moment I checked in to the day I checked out was fantastic.

Review collected in partnership with Hilton Garden Inn

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Akron, United States
1 review
5 of 5 stars Reviewed 1 week ago

If you are looking for a clean, well maintain place to stay with a friendly atmosphere, then you have found your home away from home. As always the Hilton Garden Inn has lived up to the Hilton standards of delivering first class service.

Review collected in partnership with Hilton Garden Inn

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Long Island
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

I made a reservation at the Hilton Garden Inn for a room with 2 queen beds. I paid IN ADVANCE $140 for the room thru Hotels.com. I called the hotel directly to confirm they received the reservation and to confirm my late arrival. All was OK until I got there. I then found out that I was "upgraded" to a... More

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I apologize for any inconvenience you have experienced. This matter has actually been handled directly with our management team. We have also forwarded your information to our General Manager per your request. The Homewood Suites Arundel Mills does not charge any fees for a sofabed. Each suite comes equipped with a sofabed regardless of the type of suite... More

Raleigh, North Carolina
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to fly into BWI a lot. This location is great with access to the Arundel Mills area for food, gas, or whatever. I've stayed at this and the connecting Homewood Suites. Both were great, but I prefer this one since I don't need any of the extended stay stuff. Really nice staff as well! I'll be back in... More

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Mandy M., Thank you for taking a moment to share your experience with us. I am so happy to hear that our location serves to your advantage and that you've enjoyed your stay not just at the Hilton Garden Inn, but at the Homewood Suites as well! Thank you so much for your continued loyalty and I look forward to... More

Baltimore, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

You can never go wrong with Hilton Garden Inn! Very clean hotel, friendly and excellent service for the cost - cannot be beat. Highly recommended for business, family or if you just want a individual retreat.

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Kim H., Thank you so much for taking a moment to share your feedback with us. I genuinely appreciate your kind words and I look forward to welcoming you back to the hotel! Safe travels, Nicole More

Virginia Beach, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Quality hotel experience. Although there was an issue with the billing, the manager resolved it without question. Close to Maryland Live! casino and shopping mall. The shuttle bus was a bonus. I recommend the hiking trails at Patuxent Research Refuge for the outdoor types. It is only 10 minutes away and has excellent trails and visitor center.

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Patrick C., Thank you for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay and were able to take advantage of our complimentary shuttle service while you were here. Our team is always here to ensure that our guests have a memorable experience and I am glad to know that... More

Manassas, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed one night at this hotel recently. The room was spacious and clean. The bed/pillows were extremely comfortable. Having a Keurig in the room for morning coffee was a huge +. The lobby was beautiful and the staff were welcoming. Will definitely stay here again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Regina F., Thank you so much for your feedback. I am so glad that you enjoyed your stay! I look forward to welcoming you back to the hotel. Kind regards, Nicole More

Cayman Islands
Top Contributor
171 reviews 171 reviews
62 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I arrived in the evening and left early in the morning. The hotel is well placed for rental car returns and to visit arundel mills, the casino and get to the airport. There is a shuttle that can be arranged to take you to all these places. The downstairs lobby are is nice, the rooms clean and well kept and... More

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, Thank you for taking a moment to share your experience with us. Although you were here for just one night, I am so glad that you were satisfied with your stay. I am happy to hear that our location served to your advantage and will be sure to pass along your comments about our lobby cleanliness to our... More

West Bloomfield, Michigan
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed for three nights, recently, but have had better experiences at other Garden Inns. First, the Room felt old and in need of updating: old rugs and very loud air conditioner. The room was also lacking some of the small conveniences/attention to details that would make it a more desireable mid-priced hotel option. For example: the small refrigerator was not... More

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I appreciate you taking a moment to share your experience with us. I sincerely apologize that you did not have an enjoyable stay and I would love to discuss this more with you directly seeing as to how an experience such as yours is not typical. Please feel free to contact me at the hotel. Best, Nicole 410-878-7200 More

Hanover, MD, United States
1 review
5 of 5 stars Reviewed October 16, 2014

Attended a business meeting with other teammates. Hilton Garden Inn did a great job of meeting our unique needs as we wanted to have an informal team Tailgate/Happy Hour and HGI gave us the ante room off the lobby and behind the fireplace at no cost to hold this event for 14-16 people who brought their own beverages. Nice job!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Tom R., Thank you for taking a moment to provide your feedback. Our team does everything in their power to ensure that our guests' needs are met. I am happy to see that we have succeeded in accommodating requests for both you and your group. I hope we may have the opportunity to welcome you all back again soon! Kind... More

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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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