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All 13 Hanover hotels

Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076
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74%
Ranked #5 of 13 hotels in Hanover
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Tim B Colorado Springs
  • Reviews (188)
  • Photos (32)
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  • Room tips (23)
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188 people have reviewed this hotel

Traveler rating
    91
    46
    28
    14
    9
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45
47
18
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Colorado Springs
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed the week of July 14th, at check in I did not receive the bottles of water I usually get for being a Diamond status member. Did not get housekeeping service one day during my stay, they did not empty the trash make the bed nothing. Two days at the grill for breakfast the staff never came to my table... More

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Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel is very convenient to the Inner Harbor. Lots of shopping nearby. Good value. Very friendly and helpful staff. Would definitely stay here again. Fitness room is pretty decent. Nice to have a washer & dryer there.

Review collected in partnership with Hilton Garden Inn

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Hampton, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

My wife and I had a very positive experience during our stay from checking in to departure. I would definitely recommend to family and friends. The hotel is clean, and the grounds are well maintained. The landscape is attractive. The Hotel is minutes from the Mall and restaurants. I look forward to our next visit.

Review collected in partnership with Hilton Garden Inn

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Washington, DC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed one night at the Hilton Garden Inn so I could catch a flight from BWI the next morning. The bed was extremely firm. It was not comfortable at all. I did like the ability to park my car on their lot for nine days while I was out of town. Taking the shuttle to the airport was a... More

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I appreciate you sharing your most recent experience with us. I sincerely apologize that you were unable to rest comfortably during your stay. We do have Garden Sleep System beds throughout all of our rooms which allow for an adjustment of firmness and softness for each of our mattresses that I hope you are able to utilize in... More

Lincoln, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I wanted to take a couple of days from work and spend some time with my fiance not too far away from home. Kinda like a little weekend getaway. This hotel is in a great location. Very close to the Inner Harbor in Baltimore and Camden Yards (approx 10 mins) and just down the road from Arundel Mills mall. It... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

James P., thank you for your feedback. I am very happy to hear that you and your fiance were able to enjoy your small getaway! I do hope that when you are back in the area you will choose to stay with us again! Safe travels, Nicole. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Do not use the dining room for dinner...service is terrible and the food is sub standard; the staff is very rude and not helpful, had two rooms with four people in each and could not get them to provide us with enough towels...only three to a room?? that does not make sense...

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Frank B., I appreciate you taking the time to provide feedback with regards to your recent stay. I sincerely apologize that your expectations were not met. I would love to follow-up with you so that we can address this issue in its entirety so it does not happen again in the future. It is our goal to provide exceptional service... More

Pearland, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This is a rather strange setup. Garden Inn and Homewood Suites are in the same building. Homewood has the upper floors. You get breakfast and dinner with Homewood M-Th. I didn't walk to the other side of the building for fear of being mad at myself. Next time I will pay the extra money. Several times during our 5 day... More

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Curtis J., I appreciate you taking a moment to share your experience. Your feedback is extremely important to us and I will definitely be in contact with our Director of Food and Beverage to address the breakfast issue that you observed. I am glad that you were able to enjoy our Garden Sleep System bed and that you could take... More

Manila, Philippines
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed there to sleep for a few hours after going to the casino and out early the next day so we did not get the extra 11-something-dollar breakfast. I like the location of the hotel, it's only a few blocks outside the casino complex but it's very quiet. The room is nice and neat and I LOVE the Keurig Coffee... More

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, Thanks so much for providing your feedback with regards to your most recent stay. I’m so happy to hear that you were able to enjoy yourself. You’ll have to try out the shuttle when you come back for your next trip to the casino! Kind regards, Nicole. More

Moss Beach, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

These are comfortable rooms, great bed, and very practical with a microwave and refrigerator. The location is get, very close to BWI, a major mall, and highways to get to work. The beds are adjustable and very comfortable and the pillows are great. Hilton's are consistently good hotels, and the staff here is great because I stay here at least... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

William V., Thank you for taking a moment to share your experience with us. I’m glad that you had an overall enjoyable stay and that our staff is always able to ensure you’re satisfied. I appreciate your continued loyalty and look forward to welcoming you back next month! Safe travels, Nicole. More

Senior Contributor
27 reviews 27 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We landed in BWI after a long overseas flight. The staff were very friendly and helpful. The gentleman that drove us for the airport to the hotel was very nice and welcoming as was the front desk checking woman. Room service was good and the staff member very professional upon room delivery. The bed was comfortable, in room coffee machine,... More

Was this review helpful? Yes 1
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I appreciate your feedback! I am so happy to hear that our staff—from the front desk agent to our shuttle driver—was able to make you feel comfortable. I’m glad that you were able to take advantage of our Garden Sleep System bed, 24-hour fitness center, and room service. We do offer breakfast packages when making reservations so I... More

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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Hanover
Hotel Class
Official Description (provided by the hotel)
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
Number of rooms
151

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