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All 13 Hanover hotels

Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076
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Ranked #7 of 13 Hotels in Hanover
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Michael A williamsburg, United States
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218 reviews from our community

Traveler rating
    100
    59
    33
    17
    9
See reviews for
49
56
21
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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williamsburg, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Check in time was really late being 4:00 pm. Room service food below average. No condiments brought upstairs with food. Breakfast staff not helpful and wanted to talk to guests most of the time. I had to get my own food from the kitchen when I saw it sitting there. Was could and overdone also.

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Erie, United States
1 review
4 of 5 stars Reviewed 1 week ago

Front desk made some mistakes with other travelers as I heard a couple upset customers who were given keys to the wrong room and an "embarrassing" situation must have occurred. Front desk also didn't deliver extra wash clothes after I called down for in the morning. The bartender was awesome!! Breakfast servers not as much. But overall, pretty good.

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Mike B., Thank you for taking a moment to share your experience with us. I do apologize that you did not receive your towels as promised. I can assure you that I will be working diligently with our front desk staff to make sure that each of our guests receive the items they request in a timely manner. I am... More

Senior Contributor
37 reviews 37 reviews
25 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are clean fresh and AC works. A plus is they installed a charging pad on night table by the bed so you can charge 6 devices at once. The staff was pleasant and professional . Hotel shuttle picked me up from airport in 15 minutes and the stay was nice and relaxing .

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I appreciate you taking a moment to provide feedback regarding your recent stay. I am glad that you enjoyed yourself and were able to take advantage of our complimentary shuttle service. The new charging pads are definitely a great addition to our hotel and I am happy that it served to your liking. Thank you for choosing the... More

Marietta, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Prior to my stay here, I had been traveling for two weeks and stayed at various hotels including a Hilton. I was expecting the quality I had experienced at my last Hilton stay but this was not the case. My husband and I had a room with two queen beds. The room and even the bathroom was very small. There... More

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Jane N., Thank you for sharing your experience with us. I do apologize that our hotel did not meet your expectations as compared to other Hilton hotels you have stayed with with regards to the size of our rooms. I do hope that our service as well as all of the remaining amenities we offer were able to accommodate for... More

Mount Prospect Illinois
Top Contributor
58 reviews 58 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel did not seem to me to meet the Hilton brand standard. I attempted to order food at the restaurant to take back to my room but, after standing near the bar for about ten minutes and not seeing anyone that could help me - I gave up on that idea. I stopped at the mini-market in the hotel... More

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, First and foremost I would like to thank you for providing feedback regarding your recent stay. I sincerely apologize that you were dissatisfied while you were with us. I can assure you that an experience such as yours with regards to the service you received is not typical. I would love the opportunity to welcome you back to... More

Union Bridge, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I live only an hour away, but had activities planned in Baltimore both Friday night and Saturday morning. I needed someplace convenient for my husband and I to spend the evening. We don't travel together often and I wanted someplace nice but inexpensive. The Hilton Garden Inn was perfect for our needs. It was just lovely.

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Donna C., Thank you for your feedback. I'm so glad that our hotel served to be exactly what you needed! I hope that next time your travels bring you back to the area you'll stay with us again! Best, Nicole More

Denton, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff was great. room was good. Food was good. It was convenient to mall and casino. could not regulate temp of room, it was automatic.I went to dinner twice in hotel and got great service. Complimentary coffee and water in lobby. I do like embassy Suites with their breakfast, and its my favorite of Hilton hotels.

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Pam E., Thank you for your feedback. I am so glad you had an overall enjoyable stay. I am happy that our staff was able to take care of you and you found everything to your liking. I do hope that we may have the opportunity to welcome you back in the near future! Safe travels, Nicole More

Hanover, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice but the roll-in shower was too small to accommodate a wheelchair. Therefore, transferring was tough. Really a 200 character review, what if someone doesn't have a lot to say, now this is a true negative for Hilton!! Oh now I have too many repeated characters now this is Fokd UP!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Michael H., I appreciate you taking a moment to share your experience with us. I sincerely apologize that our roll-in shower was not large enough to accommodate your wheelchair. Had I known I would have done everything in my power to ensure an easier transition for you. I will definitely be sharing your feedback with my General Manager so we... More

Timonium, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very good, inviting hotel. Would stay here again. minimum 200 characters minimum 200 characters minimum 200 characters minimum 200 characters minimum 200 characters minimum 200 characters minimum 200 characters minimum 200 characters

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Tommy M., Thank you for your feedback. I am very happy to hear that you enjoyed your stay with us and can't wait to welcome you back! Safe travels, Nicole More

Rochester, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The contracted internet provider blocks access to websites that present information and opinions not agreeable to Zionists: Jews and Christians. (there being no Zionist Muslims, to my knowledge.) So close to our nations Capital, free speech is not really kosher.

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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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