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All 13 Hanover hotels

Hilton Garden Inn Baltimore/Arundel Mills

3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076
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Ranked #7 of 13 Hotels in Hanover
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
CaymanGreg Cayman Islands
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224 reviews from our community

Traveler rating
    103
    61
    34
    17
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cayman Islands
Top Contributor
159 reviews 159 reviews
56 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I arrived in the evening and left early in the morning. The hotel is well placed for rental car returns and to visit arundel mills, the casino and get to the airport. There is a shuttle that can be arranged to take you to all these places. The downstairs lobby are is nice, the rooms clean and well kept and... More

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West Bloomfield, Michigan
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for three nights, recently, but have had better experiences at other Garden Inns. First, the Room felt old and in need of updating: old rugs and very loud air conditioner. The room was also lacking some of the small conveniences/attention to details that would make it a more desireable mid-priced hotel option. For example: the small refrigerator was not... More

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Hanover, MD, United States
1 review
5 of 5 stars Reviewed 1 week ago

Attended a business meeting with other teammates. Hilton Garden Inn did a great job of meeting our unique needs as we wanted to have an informal team Tailgate/Happy Hour and HGI gave us the ante room off the lobby and behind the fireplace at no cost to hold this event for 14-16 people who brought their own beverages. Nice job!

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Tom R., Thank you for taking a moment to provide your feedback. Our team does everything in their power to ensure that our guests' needs are met. I am happy to see that we have succeeded in accommodating requests for both you and your group. I hope we may have the opportunity to welcome you all back again soon! Kind... More

Wentzville, Missouri
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Interesting set up. Hilton Garden and Homewood Suites occupy same building with entrances on opposite sides. We stayed at the Hilton Garden and received the quality and value we expect from Hilton. This hotel is close to BWI with easy access. Will stay again next time in area.

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Jim P., Thank you for your feedback. It is always a pleasure knowing that our guests have received quality service from our hotel. I am glad that our location served to your advantage and I look forward to welcoming you back to the hotel! Best, Nicole More

leesburg, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The bar and wait staff where the best I have had at any Hilton. I am a gold member and travel a lot the bar staff at night she was awesome. the morning staff the two guys that waited on us where the best in all of my stay with the Hilton brand.

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Robert C., Thank you for taking a moment to share your feedback with us. I am so happy to hear that you enjoyed your restaurant experience and that the staff took care of you. I will definitely be passing your comments along to them so they can see just how satisfied you were with their services. I appreciate your loyalty... More

maryland, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The Hilton Garden Inn experience was lovely. The staff was pleasant, efficient, there was nothing the staff would not do to please me. Every request was met with a smile. Food very good, in close proximity to casino, shopping. The departure process was efficient and fast.

Review collected in partnership with Hilton Garden Inn

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Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Patricia M., Thank you so much for sharing your feedback with us. I am so glad that you had a lovely experience! Our team works hard to ensure that each of our guests are beyond satisfied from the moment they arrive until the moment they depart and I am happy to know that we've succeeded! I do look forward to... More

williamsburg, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Check in time was really late being 4:00 pm. Room service food below average. No condiments brought upstairs with food. Breakfast staff not helpful and wanted to talk to guests most of the time. I had to get my own food from the kitchen when I saw it sitting there. Was could and overdone also.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Michael A., Thank you for taking a moment to share your experience with us. With respect to check-in time, we do our very best to accomodate our early arriving guests and offer early check-ins whenever they are available. I do hope that next time we will be able to check you in a little earlier than 4PM. Just be sure... More

Erie, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Front desk made some mistakes with other travelers as I heard a couple upset customers who were given keys to the wrong room and an "embarrassing" situation must have occurred. Front desk also didn't deliver extra wash clothes after I called down for in the morning. The bartender was awesome!! Breakfast servers not as much. But overall, pretty good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Mike B., Thank you for taking a moment to share your experience with us. I do apologize that you did not receive your towels as promised. I can assure you that I will be working diligently with our front desk staff to make sure that each of our guests receive the items they request in a timely manner. I am... More

Senior Contributor
47 reviews 47 reviews
30 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 19, 2014

Rooms are clean fresh and AC works. A plus is they installed a charging pad on night table by the bed so you can charge 6 devices at once. The staff was pleasant and professional . Hotel shuttle picked me up from airport in 15 minutes and the stay was nice and relaxing .

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

TripAdvisor Guest, I appreciate you taking a moment to provide feedback regarding your recent stay. I am glad that you enjoyed yourself and were able to take advantage of our complimentary shuttle service. The new charging pads are definitely a great addition to our hotel and I am happy that it served to your liking. Thank you for choosing the... More

Marietta, United States
2 reviews
3 of 5 stars Reviewed September 17, 2014

Prior to my stay here, I had been traveling for two weeks and stayed at various hotels including a Hilton. I was expecting the quality I had experienced at my last Hilton stay but this was not the case. My husband and I had a room with two queen beds. The room and even the bathroom was very small. There... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicole C, Assistant Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Jane N., Thank you for sharing your experience with us. I do apologize that our hotel did not meet your expectations as compared to other Hilton hotels you have stayed with with regards to the size of our rooms. I do hope that our service as well as all of the remaining amenities we offer were able to accommodate for... More

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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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