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Hilton Garden Inn Baltimore/Arundel Mills

Certificate of Excellence
GreenLeadersBronze level
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7491-A New Ridge Road, Hanover, MD 21076
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Hilton Garden Inn Baltimore/Arundel Mills
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Hilton Garden Inn Baltimore/Arundel Mills
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282 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • German first
  • Any
English first
  • All months
    (282)
  • Mar-May only
    (59)
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Cumming, Georgia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If you travel to Baltimore you could not ask for a better hotel centrally located and near the Airport. Major highways to take you to either Baltimore / Washington, I choose to stay here and take the train to Washington DC. Shuttle to train station was available. Hotel was clean and comfortable, room in good condition

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Detroit, Michigan
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is off-site from BWI, but is great! They offer a free shuttle to & from BWI 24/7. They also offer free parking & WiFi. I stayed there prior to a 6am flight at BWI. I drove down the night before. I took the shuttle to BWI at 4am. The shuttle takes about 10-15 minutes. I left my car... More 

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay at our hotel and that our location served to your advantage! It's great to hear that you were able to utilize our complimentary, 24 hour shuttle. We look forward to seeing you soon! More 

Seattle, United States
1 review
2 of 5 stars Reviewed 1 week ago

I stayed in this hotel for two nights for a business trip. Physically, the hotel was a typical Hilton Garden Inn -- my room was clean when I checked in. The following day I left the hotel around 10:00am for a full day of events, and when I returned at 1am I found my room had not been serviced at... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

I am very sorry to hear about your recent stay with us and the housekeeping and service issues you experienced during your stay with us. Here at the Hilton Garden Inn, it is our number one priority to provide the best hospitality we can. We would like to hear from you regarding your recent stay with us. You can contact... More 

1 review
4 of 5 stars Reviewed 1 week ago

Upon arrival it was nice to see refreshment of water , tea,in foyer . The foyer was also accommodating to us for a brief meeting because of the furniture and tables use for our lap tops . The bar and television area was good to meet before we went to our meeting outside of the hotel.

Review collected in partnership with Hilton Garden Inn

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NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. We are happy to hear that our wonderful lobby suited your business needs. Our team works extremely hard to ensure that each of our guests are beyond satisfied no matter what the circumstance and I am happy to know that we have succeeded in doing just that. We look forward to seeing you... More 

Houston, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very clean and comfortable hotel. There is not a complimentary breakfast, but the breakfast is very good, and is a good value. Helpful staff for the most part. They at least try hard to answer whatever questions that you have. I asked questions regarding taking public transportation to DC and they just didn't know much about it. I was okay... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay at our hotel and that our location served to your advantage! Our team works extremely hard to ensure that each of our guests are beyond satisfied no matter what the circumstance and I am happy to know that we have succeeded in... More 

Sherman Oaks, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The lobby looked great, but my room smelled like cigarettes, but with the smell remover powder dumped in it. The front desk said all rooms were non smoking, yet my co worker had to switch rooms for the same reason. Expensive for the area. And the beds were incredibly hard.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Albany, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The Hilton Garden Inn at Baltimore/Arundel Mills is an ideal location for business travelers. The proximity to the BWI airport and multiple rental vehicle companies makes the hotel location ideal. The hotel is also ideal for the business traveler with destinations in Baltimore and Washington, D.C. The rooms are clean, quiet and spacious. The fitness center is large and well... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay at our hotel and that our location served to your advantage! Our team works extremely hard to ensure that each of our guests are beyond satisfied no matter what the circumstance and I am happy to know that we have succeeded in... More 

Avondale, Pennsylvania
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Really one of my worst Hilton stays ever. Was there for 2 days an my room was never serviced. The hotel was very full and they were not prepared. Very little staff present, had to wait a very long time for everything.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Front office needs major overhaul !!! Checked in by a very sweet young lady who was absolutely awesome (excellent job ) keep up the good work. I don't remember her name but I know she was brand new and more helpful and courteous the the more seasoned young lady who worked later that day... After check in I left out... More 

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

San Antonio
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel is nice enough, but housekeeping alone will keep me far away from this hotel. My stay was 6 days in length, so I feel comfortable saying this. Food service is subpar...wait staff is slow, food was terrible, many in our group avoided it.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NaCorey N, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

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