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TownePlace Suites Arundel Mills BWI Airport

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7021 Arundel Mills Circle, Hanover, MD 21076
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TownePlace Suites Arundel Mills BWI Airport
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98 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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There are newer reviews for TownePlace Suites Arundel Mills BWI Airport
See the most recent reviews
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 16, 2014

When we got to our room it smelled like fish. The hotel was sold out so we could not be moved to another room. The lady at the front gave me room freshener to spray. That had me wondering how well they cleaned the room if at all. The next morning I went to take a shower and saw nasty... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Please accept my sincere apologies for the cleanliness issue you experience during your recent trip. Please be assured that these issues have been addressed and will not occur again. You are a valued customer and everything we do is aimed at providing you with a positive experience. I apologize again for your negative experience and I would like the opportunity... More 

Rehoboth, Massachusetts
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 13, 2014

We arrived Sat Mar 8. This was a stopover on our way South. This location is across from a large mall and casino and sits with at least 3 other inns. The parking was at a premium. On check in (very small check in area, maybe one at a time) I had to sign a document that I would not... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the TownePlace Suites Arundel Mills BWI Airport. I apologize that your recent stay was not satisfactory due to the noise level and appreciate your feedback. Please be assured that all of our weekend guests sign the party policy and we monitor the building... More 

Chesapeake, Virginia, United States
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 1, 2014

I spent 3 nights in the TownePlace Suites Arundel Mills. It's very convenient to get to, and easy walking to the Arundel Mills mall with several restaurants. My room was spacious, with a good sized kitchen, living area, and bedroom. Breakfasts were good and the staff was very accommodating when I had to leave early and breakfast wasn't set up... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for sharing your experience with us and we were very excited to hear that you had a great stay with us. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. More 

Zweibruecken, Germany
Level Contributor
116 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed February 21, 2014

Our stay was coordinated as a long business visit. We were able to hold the room for almost 4 months. It became more of a home, than a hotel. The rooms are spacious and comfortable. The kitchen is well-stocked. And the outstanding cleanliness is hard-to-compare against some of the less reputable places nearby. We enjoyed the amenities of weeknight buffets,... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for taking the time to write about your enjoyable experience with us. We are pleased that the location, pricing and accommodatons met your needs and we look forward to serving you again. More 

Moline, Illinois, USA
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed February 19, 2014

This hotel was great! I ended up having a 1 bedroom suite that was spacious and pretty well kept. The location is great...it is just across the parking lot from the Arundel Mills Mall and a short drive to Ft. Meade. I was there when they had about 12" of snow and everything, including the mall, was closed. The hotel... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you very much for sharing your experience with us. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future More 

PA
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed February 18, 2014

Townplace Suites is located adjacent to Arundel Mills Mall and Marland Live Casino. Next to this hotel is Hamton Inn and Residence Inn. I have stayed at other hotels and this was my first time at Townplace Suites. We arrived at 3:00 pm but our room was not ready. Both Hampton Inn and Residence Inn next door have 3:00 pm... More 

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for taking the time to share your experience with the TownePlace Suites Arundel Mills BWI Airport. Please accept our sincere apologies for the inconvenience you experienced with the long wait to check into your room as well as the long wait to be picked up from the casino. We take great pride in ensuring our guest’s satisfaction and... More 

Richmond, VA
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed February 11, 2014

Probably our third time staying here and as before we were not disappointed. We had a 2 bedroom suite and it was VERY spacious and very comfortable. As before, everything was spotless and super clean. The staff could not have been any nicer or helpful. We were informed about everything when we arrived. Breakfast was pretty good but nothing special.... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Haymaress, Thank you for the kind words, again ! We value your loyalty and are thrilled that your visits to our TownePlace Suites have been everything that you expect. It is our goal to provide a consistent and enjoyable stay for all of our guests. More 

Chesapeake, Virginia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 30, 2014

Booked a 2-bedroom suite for MLK weekend. The reason we picked the hotel is that it was within walking distance to the mall and casino. The 2-bedroom suite was perfect for a family of four. The beds were comfy, even the pull-out sofa bed. Upon check-in, the front desk clerk was very short and rude. I had to ask about... More 

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for taking the time to share your experience at the Towneplace Suites Arundel Mills. We value you as a customer and everything that we do is aimed at providing you with a positive hotel experience, Please accept my apologies that we did not meet your expectations with our service and for the inconvenience you experienced with the shuttle.... More 

Richmond, VA
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 4, 2014

Stayed there with my folks for a Maryland Live casino trip. Mall traffic can be busy but parking at the hotel is no issue. Booked a 2 bedroom suite which was perfect for the 4 of us as the living room came in handy that evening. Only one bathroom but it was not an issue for us. Three TV's were... More 

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

loudbmw, We are delighted that your return visit did not disappoint. The mall and casino are very popular venues to visit in Arundel Mills. We appreciate your review and look forward to seeing you again in the near future. More 

Woodbridge, Virginia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 2, 2014

The hotel is pretty basic for hotels within that same class. It was a clean and simple room near the bustling Arundel Mills area, location being the prime reason for picking this hotel. Besides the small square pillows on the bed and junkie thin blanket it was a nice stay.

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Okinawa2357, Thank you for visiting our TownePlace Suites in Arundel Mills. We appreciate your feedback and are happy that you found our location to be everything you needed. When you are back in the Arundel Mills area we look forward to seeing you again. More 

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