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TownePlace Suites Arundel Mills BWI Airport

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7021 Arundel Mills Circle, Hanover, MD 21076
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TownePlace Suites Arundel Mills BWI Airport
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TownePlace Suites Arundel Mills BWI Airport
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94 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (25)
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There are newer reviews for TownePlace Suites Arundel Mills BWI Airport
See the most recent reviews
Evans, Georgia
Level Contributor
125 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed November 1, 2014

I am a devout Marriott customer, normally prefer the Residence Inn when I can get it, but this TownePlace is a great option. It is a higher quality than the others I have stayed in and they do their best to punch above their weight. The food is good and the staff friendly. Nothing beats its location for my business... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Michael D: Thank you for taking the time to write a review about our hotel. We are happy that you enjoyed your stay and the convenience of the location. We pride ourselves on delivering a memorable hotel experience and we are happy that we met your expectations. We look forward to serving you again whenever your travels bring you... More 

nj
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 2, 2014

Stayed at the hotel for one night to fly out of BWI early in the morning. The hotel was nice and clean. The staff was very attentive and tried to accommodate to their guests. One draw back, limited/poor business computer. The hotel only has one desktop which can be used to check basic emails. It was a breeze checking emails... More 

Was this review helpful? Yes
Doug354, Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for choosing TownePlace Suites we appreciate your business. Thank you for taking the time to write a review, so sorry to hear about the business center computer we will call our vendor to see what improvements can be made. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 29, 2014

The room was dirty, the receptionist was uptight; the bed had potatoes chip inside the sheets; the bathtub was dirty and the bed was very uncomfortable. Also, the elevator was not working or they had a moving company holding the elevator on the 5th floor... I called the receptionist and she was unhelpful .

Was this review helpful? Yes 3
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Jasperjr63:: Thank you for taking the time to share your experience with the TownePlace Suites Arundel Mills BWI Airport. I apologize that your recent stay was not a positive experience and appreciate your feedback. We have taken corrective steps to avoid such problems in the future and would like you to give us another opportunity to provide you with... More 

STURTEVANT
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 5, 2014

My family decided to go to the Baltimore-Washington, MD area for the 4th of July to visit the area in preparation for some future business meetings. This hotel is very nice and well located. It was understaff for this weekend when there were a lot of people. Other than this, it is good place, across the street from a big... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Jaime, Thanks for taking the time to write a review about our hotel. We are happy that you enjoyed the hotel and area but sorry about our service. We did have a large group in house that weekend thanks for letting us know that our service was on the slow side this will help in the future. More 

LaVale, Maryland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 5, 2014

I would not recommend this hotel. On checking in, the receptionist 'could have cared less'. She could not answer our questions about nearby activities. Our two bedroom suite was very small and upon entering, smelled of damp mold. Even my 10 yr old grandson remarked on it. The bathroom was very small, old, and had a bad smell to it.... More 

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you Angie F for taking the time to share your experience with Towneplace Suites Arundel Mills. Please accept our sincere apologies for the inconveniences you experienced. I have addressed your concerns with my front desk and provided additional customer service training so that this does not occur again. I have also addressed your disappointment about the maintenance of your... More 

Omaha, Nebraska
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 21, 2014

Clean hotel, across the street from a huge mall area with plenty of places to eat. If you dont' want to walk, they also have a shuttle, which also goes to the airport. The staff is mediocre. Also, as is the case with some Town Place Suites, the single king room is pretty small, and the TV is placed oddly... More 

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for sharing your experience at the Towneplace Suites. Please accept our apologies for not receiving your wakeup call on time and for the mediocre service you received. Your concerns have been addressed and my team apologies for not providing you a positive experience. We appreciate your feedback as it enables us to continuously improve our service. . More 

Williamsburg, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 30, 2014

I stayed June 26-29 with a family of 5. I had a 2 bedroom suite that is not on all counts comparable to the previous suites I stayed in the past. The bedrooms are very small and there is only one bath. Talked to the receptionist and she stated that all 2 bedroom sites had only one bath...amazing. You cannot... More 

Was this review helpful? Yes 3
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Scoop911, Thank you for taking the time to share your thoughts on your recent stay. We do apologize that the room was not quite as you had expected. We have shared your comments with our team to help in the ongoing training of the staff. We value your feedback and are always open to suggestions on ways to enhance the... More 

Littleton, North Carolina
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 30, 2014

this is actually inside Arrundell Mills Mall and the Casino Live! we were greeted and registered by Makeda friendly, efficient. at 4 in the morning I came down to see if they had a charger in lost and found I could borrow and Melissa was kind enough to hunt one down. Vanessa wound up this trifecta, checking in my grand... More 

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Nellie V, It is so nice to hear that you found everything you wanted in our location. The Casino is a nice addition to the area for entertainment. We are happy you enjoyed your stay with us and look forward to hosting your next visit when travelling back to Baltimore. More 

NY
Level Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed June 29, 2014

This has to be one of the top 2 hotels for cleanliness & comfort I have ever stayed at. Check in is fast and pleasant with clerks who are willing to offer assistance with the area. The exterior of this property is well manicured & kept clean. Our room was a decent size, not huge but well thought out to... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Solaris1, We wanted to take a moment to thank you for your recent visit. We are glad you were able to find value in the park and fly package that we offer. We love to hear positive feedback and will share your comments with our team. We hope to see you again in the near future. More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 20, 2014

I stayed here with my family for four nights on vacation. The hotel was as expected and the location was convenient to the mall and casino. My only complaint was that housekeeping started cleaning too early. At 8:00 in the morning housekeeping was already tapping their entry cards on my door to get in. This even occurred on the day... More 

Was this review helpful? Yes 2
Doug354, Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for sharing your experience about your stay at our hotel. You indicated in your response that the housekeeping department starting cleaning too early and this disrupted your rest. During the week the housekeeping department starts cleaning rooms after 9:30 am and on the weekend they start after 10 am. I certainly understand wanting to sleep in a little... More 

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