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All 13 Hanover hotels

TownePlace Suites Arundel Mills BWI Airport

2.5 of 5 Hotel   |   7021 Arundel Mills Circle, Hanover, MD 21076
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Ranked #9 of 13 hotels in Hanover
A recent review
3 of 5 stars reviewed 1 week ago
Fun8s Omaha, Nebraska
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  • Reviews (79)
  • Photos (61)
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79 people have reviewed this hotel

Traveler rating
    27
    33
    16
    2
    1
See reviews for
20
19
4
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Omaha, Nebraska
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Clean hotel, across the street from a huge mall area with plenty of places to eat. If you dont' want to walk, they also have a shuttle, which also goes to the airport. The staff is mediocre. Also, as is the case with some Town Place Suites, the single king room is pretty small, and the TV is placed oddly... More

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for sharing your experience at the Towneplace Suites. Please accept our apologies for not receiving your wakeup call on time and for the mediocre service you received. Your concerns have been addressed and my team apologies for not providing you a positive experience. We appreciate your feedback as it enables us to continuously improve our service. . More

Williamsburg, Virginia
1 review
3 of 5 stars Reviewed 4 weeks ago

I stayed June 26-29 with a family of 5. I had a 2 bedroom suite that is not on all counts comparable to the previous suites I stayed in the past. The bedrooms are very small and there is only one bath. Talked to the receptionist and she stated that all 2 bedroom sites had only one bath...amazing. You cannot... More

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Scoop911, Thank you for taking the time to share your thoughts on your recent stay. We do apologize that the room was not quite as you had expected. We have shared your comments with our team to help in the ongoing training of the staff. We value your feedback and are always open to suggestions on ways to enhance the... More

Littleton, North Carolina
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

this is actually inside Arrundell Mills Mall and the Casino Live! we were greeted and registered by Makeda friendly, efficient. at 4 in the morning I came down to see if they had a charger in lost and found I could borrow and Melissa was kind enough to hunt one down. Vanessa wound up this trifecta, checking in my grand... More

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Nellie V, It is so nice to hear that you found everything you wanted in our location. The Casino is a nice addition to the area for entertainment. We are happy you enjoyed your stay with us and look forward to hosting your next visit when travelling back to Baltimore. More

NY
Top Contributor
62 reviews 62 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This has to be one of the top 2 hotels for cleanliness & comfort I have ever stayed at. Check in is fast and pleasant with clerks who are willing to offer assistance with the area. The exterior of this property is well manicured & kept clean. Our room was a decent size, not huge but well thought out to... More

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Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Solaris1, We wanted to take a moment to thank you for your recent visit. We are glad you were able to find value in the park and fly package that we offer. We love to hear positive feedback and will share your comments with our team. We hope to see you again in the near future. More

Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 20, 2014

I stayed here with my family for four nights on vacation. The hotel was as expected and the location was convenient to the mall and casino. My only complaint was that housekeeping started cleaning too early. At 8:00 in the morning housekeeping was already tapping their entry cards on my door to get in. This even occurred on the day... More

Was this review helpful? Yes 1
Doug354, Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for sharing your experience about your stay at our hotel. You indicated in your response that the housekeeping department starting cleaning too early and this disrupted your rest. During the week the housekeeping department starts cleaning rooms after 9:30 am and on the weekend they start after 10 am. I certainly understand wanting to sleep in a little... More

Petersburg, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 16, 2014

This hotel was in a very good location - quick walking distance to the shops, restaurants, and entertainment at Arundel Mills & Casino. That was excellent. Apparently the shuttle will take you there as well. The room was pretty good. Full kitchen amenities in each room. Generally clean, but in my friend's room there appeared to be a lot of... More

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Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

311Kim, We are glad you took the time to let us know how we are doing. We appreciate the positive comments on your recent visit. We do typically assign rooms based on requests and I will share your thoughts with the staff. We look forward to having you visit again soon. More

Brooklyn, New York
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 4, 2014

I absolutely loved staying at this hotel. It is close to EVERYTHING! most within walking distance. They even have a shuttle that can take you wherever in the vicinity. You can walk to the casino, Arundel Mills Mall, movie theater, lots of food options of most chains. The staff were easy and pleasant to deal with. The rooms were spacious... More

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for taking the time to write a great review. We are so glad to hear that you enjoyed the hotel and the Arundel Mills area. Thanks for choosing the TownePlace Suites, please visit us again when returning to the area. More

2 reviews
5 of 5 stars Reviewed May 11, 2014 via mobile

The hotel is well situated, the staff is friendly and overall this is a great home away from home. I was there with my husband and 4 month old. There are parks and running trails within driving distance and the shopping mall is a 3 minute walk. There are many great restaurants nearby and the hotel food is pretty good... More

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Veronique L, Thank you the staying with us at TownePlace Suites, we are gald that you and your family enjoyed the hotel and had time to see some of the surrounding area. Thanks for letting us know about the missing weights so we can get them replaced. Hope to see you next that you are in the area. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2014 via mobile

I really love this hotel , we stayed with my husband one night for a convention , the place was clean , a little slow when you check in but was ok!! Very nice room, we sleep like we were home!!! The breakfast was pretty decent, i think management should include more things on the buffet like fresh eggs, and... More

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Punaiea, Thank you for your kind words we are happy that you enjoyed your stay. Just to let you and other know we do offer eggs and bacon on a rotation. We try to serve something different everyday, thanks for the comment it is helpful and sorry you missed out on the bacon and eggs. Please visit again when... More

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 6, 2014

My friend and I decided to get away for a weekend, relax and ease some stress in our lives, so we split the bill for the room. Photo's are provided for each room. Check-in: Check-in was OK, it didn't take very long, but the elderly woman at the desk wasn't very nice, acted as if we were bothering her, but... More

Was this review helpful? Yes 2
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for taking the time to complete our survey regarding your positive and negative experiences with the TownePlace Suites Arundel Mills BWI Airport. I appreciate the detailed information you provided. Please accept our sincere apologies for negative services you experienced. I have addressed your feedback with my entire team and we are making adjustments to the items you suggested... More

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Additional Information about TownePlace Suites Arundel Mills BWI Airport

Address: 7021 Arundel Mills Circle, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Arundel Mills BWI Airport 2.5*
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Also Known As:
Towneplace Suites Arundel Mills Bwi Airport Hotel Hanover

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Business Hotel in Hanover
Hotel Class
Number of rooms
109

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