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All 13 Hanover hotels

TownePlace Suites Arundel Mills BWI Airport

2.5 of 5 Hotel   |   7021 Arundel Mills Circle, Hanover, MD 21076
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Ranked #12 of 13 Hotels in Hanover
A recent review
4 of 5 stars reviewed 2 days ago
craleycommando York PA
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85 reviews from our community

Traveler rating
    27
    37
    16
    3
    2
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22
19
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32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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York PA
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had the queen bed studio for myself. Full kitchen, big bathroom, work desk, and a couch. One small thing I greatly appreciated, the flat screen TV did not face the bad, but stand came out from the wall and you could turn it to face you laying in bed. The small things count! Room was plenty big! Breakfast before my... More

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Evans, Georgia
Top Contributor
77 reviews 77 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am a devout Marriott customer, normally prefer the Residence Inn when I can get it, but this TownePlace is a great option. It is a higher quality than the others I have stayed in and they do their best to punch above their weight. The food is good and the staff friendly. Nothing beats its location for my business... More

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Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Michael D: Thank you for taking the time to write a review about our hotel. We are happy that you enjoyed your stay and the convenience of the location. We pride ourselves on delivering a memorable hotel experience and we are happy that we met your expectations. We look forward to serving you again whenever your travels bring you... More

nj
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 2, 2014

Stayed at the hotel for one night to fly out of BWI early in the morning. The hotel was nice and clean. The staff was very attentive and tried to accommodate to their guests. One draw back, limited/poor business computer. The hotel only has one desktop which can be used to check basic emails. It was a breeze checking emails... More

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Doug354, Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for choosing TownePlace Suites we appreciate your business. Thank you for taking the time to write a review, so sorry to hear about the business center computer we will call our vendor to see what improvements can be made. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 29, 2014

The room was dirty, the receptionist was uptight; the bed had potatoes chip inside the sheets; the bathtub was dirty and the bed was very uncomfortable. Also, the elevator was not working or they had a moving company holding the elevator on the 5th floor... I called the receptionist and she was unhelpful .

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Jasperjr63:: Thank you for taking the time to share your experience with the TownePlace Suites Arundel Mills BWI Airport. I apologize that your recent stay was not a positive experience and appreciate your feedback. We have taken corrective steps to avoid such problems in the future and would like you to give us another opportunity to provide you with... More

STURTEVANT
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 5, 2014

My family decided to go to the Baltimore-Washington, MD area for the 4th of July to visit the area in preparation for some future business meetings. This hotel is very nice and well located. It was understaff for this weekend when there were a lot of people. Other than this, it is good place, across the street from a big... More

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Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Jaime, Thanks for taking the time to write a review about our hotel. We are happy that you enjoyed the hotel and area but sorry about our service. We did have a large group in house that weekend thanks for letting us know that our service was on the slow side this will help in the future. More

LaVale, Maryland
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 5, 2014

I would not recommend this hotel. On checking in, the receptionist 'could have cared less'. She could not answer our questions about nearby activities. Our two bedroom suite was very small and upon entering, smelled of damp mold. Even my 10 yr old grandson remarked on it. The bathroom was very small, old, and had a bad smell to it.... More

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you Angie F for taking the time to share your experience with Towneplace Suites Arundel Mills. Please accept our sincere apologies for the inconveniences you experienced. I have addressed your concerns with my front desk and provided additional customer service training so that this does not occur again. I have also addressed your disappointment about the maintenance of your... More

Omaha, Nebraska
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 21, 2014

Clean hotel, across the street from a huge mall area with plenty of places to eat. If you dont' want to walk, they also have a shuttle, which also goes to the airport. The staff is mediocre. Also, as is the case with some Town Place Suites, the single king room is pretty small, and the TV is placed oddly... More

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for sharing your experience at the Towneplace Suites. Please accept our apologies for not receiving your wakeup call on time and for the mediocre service you received. Your concerns have been addressed and my team apologies for not providing you a positive experience. We appreciate your feedback as it enables us to continuously improve our service. . More

Williamsburg, Virginia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 30, 2014

I stayed June 26-29 with a family of 5. I had a 2 bedroom suite that is not on all counts comparable to the previous suites I stayed in the past. The bedrooms are very small and there is only one bath. Talked to the receptionist and she stated that all 2 bedroom sites had only one bath...amazing. You cannot... More

Was this review helpful? Yes 3
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Scoop911, Thank you for taking the time to share your thoughts on your recent stay. We do apologize that the room was not quite as you had expected. We have shared your comments with our team to help in the ongoing training of the staff. We value your feedback and are always open to suggestions on ways to enhance the... More

Littleton, North Carolina
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 30, 2014

this is actually inside Arrundell Mills Mall and the Casino Live! we were greeted and registered by Makeda friendly, efficient. at 4 in the morning I came down to see if they had a charger in lost and found I could borrow and Melissa was kind enough to hunt one down. Vanessa wound up this trifecta, checking in my grand... More

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Nellie V, It is so nice to hear that you found everything you wanted in our location. The Casino is a nice addition to the area for entertainment. We are happy you enjoyed your stay with us and look forward to hosting your next visit when travelling back to Baltimore. More

NY
Top Contributor
70 reviews 70 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 29, 2014

This has to be one of the top 2 hotels for cleanliness & comfort I have ever stayed at. Check in is fast and pleasant with clerks who are willing to offer assistance with the area. The exterior of this property is well manicured & kept clean. Our room was a decent size, not huge but well thought out to... More

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Solaris1, We wanted to take a moment to thank you for your recent visit. We are glad you were able to find value in the park and fly package that we offer. We love to hear positive feedback and will share your comments with our team. We hope to see you again in the near future. More

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Additional Information about TownePlace Suites Arundel Mills BWI Airport

Address: 7021 Arundel Mills Circle, Hanover, MD 21076
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Arundel Mills BWI Airport 2.5*
Number of rooms: 109
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Also Known As:
Towneplace Suites Arundel Mills Bwi Airport Hotel Hanover

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