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TownePlace Suites Arundel Mills BWI Airport

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7021 Arundel Mills Circle, Hanover, MD 21076
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1 room 1 guest
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TownePlace Suites Arundel Mills BWI Airport
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101 Reviews from our TripAdvisor Community

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Traveler rating
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    40
    21
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was great, clean, comfortable, functional, and fresh. Staff customer service was great. Included food was abundant and always available. Shuttle service was responsive and prompt. Great stay!

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest: Thank you for sharing your experience at the Towneplace Suites Arundel Mills BWI. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Evans, Georgia
Level Contributor
135 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed here before and it's been good but this time a couple of things were not as good as previously but I was only here for two days so it wasn't worth trying to fix. The TV service is crappy and my TV took five minutes to turn on and channels would inexplicably go away. The room I... More 

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Michael: Thank you for sharing your experience at the Towneplace Suites Arundel Mill BWI. Every process put in place is aimed at providing you with an unforgettable hotel experience. We see there is room for improvement based on your feedback. Please accept our apology for the inconsistent TV service and the noise you experienced. Rest assured we are taking... More 

Garmisch-Partenkirchen, Germany
Level Contributor
165 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed July 12, 2015

Hotel staff is superb. The rooms and common areas are well equipped even free food, wifi, and a pool. Best of all, just walk across the street to all that Arundel Mills has to offer - shopping, restaurants, theaters, a medieval show, casino, a microbrewery and even an arcade! Can anyone say heaven?

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Robert T, Thank you for staying at the TownePlace Suites by Marriott. We are glad that you enjoyed your stay with us, thank you for the great review. Hope to see you again! More 

Cherry Hill, New Jersey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 11, 2015

I've never stayed at a TownePlace so I didn't know what to expect. I was very pleasantly surprised! It had essentially a full kitchen (no oven) but everything else. I didn't use it but it would be great for an extended stay. The room was like living in a tiny house. The room was super small yet there was room... More 

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Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thomas P, Thank you for taking the time to write a nice review about our hotel. We are happy to see that you enjoyed your stay. We hope to see you again in the near furure. Thanks you for using Marriott, Doug More 

American Fork, Utah
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 7, 2015

The location of this hotel to the mall was really nice. The exercise room was nice and well taken care of. Everything else was just average. The reception area is really small as well as the breakfast area. The breakfast was decent and they didn't run out of food, which has happened at other hotels. The pool was just so-so... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you sharing your review of your recent stay at the Towneplace Suites Arundel Mills. Please accept our apologies for the spa jets not working and for not being able to have a comfortable night rest due to the noise from the elevator and other mechanical noises. It would have been our pleasure to relocate you to another room that... More 

Chesapeake, Virginia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 6, 2015

We stayed for a couple of nights to go to the casino for work. I am a Marriott Rewards Member. I was shocked that the level of this hotel was so high that after I had 13 nights of stays at other properties, I couldn't even get one night with my Marriott Rewards points. This hotel is not nice enough... More 

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Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for providing feedback regarding your recent experience at our hotel. As we pride ourselves on delivering a memorable experience during your travels, we have unfortunately fallen short of our goal. Please except our sincerest apologies for the unpleasant room smell. I have addressed your concerns with housekeeping to ensure that all of our rooms are odor free. Thank... More 

Houston
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 19, 2015

Stayed here with the intentions of being conveniently located to Maryland Live Casino, and it was definitely worth it. The folks driving the shuttle were prompt and courteous and I don't recall waiting more than 5 minutes for the shuttle at any given time. Had a nice upgrade to a 2BR suite, and that was great as it allowed for... More 

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Good Morning: We are delighted to hear about your recent stay and really appreciate your feedback. I apologize that our breakfast was underwhelming. The Towneplace brand will be rolling out a new breakfast in July that will we hope you find great. I will share your feedback about the shuttle service with our drivers who will appreciative of your positive... More 

Dover
Level Contributor
153 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed May 19, 2015

We've stayed at many Marriott properties but this was the first time for Towneplace Suites. While the hotel was inexpensive, it was also "you get what you pay for" in terms of quality. The reception area is super small, newspapers were scarce, breakfast area small and uninviting given only cold cereal, a couple fruits, yogurt, coffee and juice and small... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Hi Dover: Thank you for sharing your review of your recent stay with us. Our goal is to ensure that all of our guests have a positive experience with us. We apologize that your stay was disappointing. While we offer a complimentary continental breakfast we also have hot items every day on our breakfast, such as oatmeal, waffles, scrambled eggs,... More 

Richmond, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 28, 2015

This hotel was nice, however the pictures are misleading...most of the pictures are pictures of the two bedroom suite. The one bedroom suite is rather small. It is basically the same size a regular room with a refrigerator and sink. However I was satisfied with the service and cleanliness of the room. I would select this hotel again. the one... More 

Was this review helpful? Yes
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Hi Tiesha H, We appreciate you staying with us and sharing your experience. We apologize for falling short of your expectations regarding our shuttle service. I can assure you this was never our goal and we have shared your feedback with our shuttle drivers. Thank you for your feedback and for being our guest. Regards, More 

Bowie, Maryland
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed April 4, 2015

Stayed here on an overnight escape and had a wonderful time. Location is fantastic, close to Arundel Mills Mall and Maryland Live Casino. Upon checking in, we were given a free upgrade as Rewards members. Breakfast was good and staff were all friendly. Would highly recommend to anyone wanting to stay near the mall or casino.

Was this review helpful? Yes 1
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Good Afternoon: Thank you for your comments and we are delighted to hear that you had a very nice stay. We really appreciate your feedback and the next time you are in the area it would be our pleasure serve you again. Thank you again and have an awesome day! More 

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