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TownePlace Suites Arundel Mills BWI Airport

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7021 Arundel Mills Circle, Hanover, MD 21076
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1 room 1 adult
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114 Reviews from our TripAdvisor Community

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Bowie, Maryland
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My fiancé and I stayed at this hotel for New Year's Eve, and it was like a mini-apartment! We did not want to leave. Check-in was easy and fast. The room was spacious and clean. The bathroom was super big and bright. I cannot think of 1 bad thing at all to say about this hotel. It's conveniently located to... More 

Helpful?
Thank tnn1970
Doug354, Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

tnn1970, Thank you for the great review, we're glad to hear that you enjoyed your stay. We hope that you have a great 2016, thank you for choosing TownePlace Suites. More 

Williamsburg, Virginia
Level Contributor
138 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This Town Place Suites in undergoing renovation which as a repeat customer is appreciated. Somehow the management has ensured his guests are informed and for the most part NOT disturbed. The Manager's Reception & the following morning's breakfast was a bit sparse in offerings but well balanced for all diners to include boiled, fried eggs, fruit, yogurt, cereal, juices, bagels,... More 

Helpful?
Thank magickayak
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share your recent experience with the TownePlace Suites Arundel Mills. As a loyal repeat guest we appreciate your feedback and are happy to hear that your arrival exceeded your expectations. We are also excited about our renovations and anticipate its completion by the end of the month. Thank you again... More 

Yorktown, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 10, 2015 via mobile

Went on a trip to the Maryland Live Casino wanted a place close by to spend the night. Room and bathroom were clean with coffee maker and refrigerator near the door. However, the room that I check in was on the side of the building that's facing directly at the highway. The excessive noise cause by cars passing by make... More 

Helpful?
Thank Tony L
Doug354, Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share your experience with the TownePlace Suites Arundel Mills. Every process put in place is aimed at providing you with an unforgettable hotel experience and I apology that you had to experience the highway noise. As a valued customer thank you again for your feedback and I hope to serve... More 

hpt
Level Contributor
216 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed December 10, 2015

This place is under renovation & during our stay one floor was completely blocked off. The lobby is clean and no matter what side-door you enter, if an elevator is needed...one MUST walk by the front desk........that got OLD. The breakfast selection often was not fully ready at the 0600 advertised time. It included boiled eggs, oatmeal, yogurt, fresh fruit... More 

Helpful?
Thank pky_pook
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest: Thank you for sharing your experience with the TownePlace Suites Arundel Mills. Every process put in place is aimed at providing you with an unforgettable hotel experience. Please accept my apology for not meeting your expectations during your stay. As a valued customer we hope you choose to stay with us again whenever your travels bring you... More 

Washington DC, District of Columbia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 22, 2015

We reserved a room spontaneously at 9pm on a Friday night for our anniversary. The staff was extremely friendly. We got a King bed with a sofabed suite. Fully supplied kitchen. Lots of storage space. Even though the room is small, I didn't feel crowded. It's located basically on the property of Arundel Mills Mall. Convenient. Lots of stores around.... More 

Helpful?
Thank RavensFan2001
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for the nice review, we're glad that you enjoyed your stay. We look forward to seeing you again next weekend. Happy Anniversary from TownePlace Suites! More 

Madison, Connecticut
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 26, 2015

Just got back from a stay in this hotel and wanted to tell all how impressed we were with two young ladies at their front desk. Brittany and Leandre were outstanding in their jobs- extremely helpful, friendly and welcoming and we found them to be such an asset to this hotel. The location and accomadations were perfect for both day... More 

Helpful?
1 Thank Kathleen S
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest: Thank you for sharing your experience with the Towneplace Suites Arundel Mills. With a mission to provide superior customer service, we take great pride in serving your needs and are pleased to hear that we have met your expectations. Thank you for mentioing great things about our staff. We have shared your feedback with them to continue... More 

Nassau, New Providence Island
1 review
5 of 5 stars Reviewed October 21, 2015

A group of friends checked in on the 8th of October .we had travelled a long way and were exhaused when we checked in .It was a pleasure to be greeted by such friendly staff .Check In was fast and hassle free . Rooms were quiet except for our second night when it seemed as though there was a party... More 

Helpful?
Thank Shirley S
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest: Thank you for sharing your experience with the Towneplace Suites Arundel Mills. With a mission to provide superior customer service, we take pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback has been shared with the team to continue to inspire and motivate them... More 

Richmond, Virginia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed October 13, 2015

I booked a room in minutes online which was extremely fast and easy. Upon checking in, the front desk employee was already behind the front computer greeting me as I walked in. Most hotels when I have checked in at a late time there no where to be found until they pop out of a door 5/10 minutes later. My... More 

Helpful?
1 Thank CoryEarly
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest, Thank you for sharing your experience with the Towneplace Suites Arundel Mills BWi. Everything we put in place is to ensure that all of our guests have a positive experience with us and we are pleased that we met your expectations. Thank you for staying with us and we look forward to serving you again the next... More 

Taipei
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 4, 2015

I stayed in this hotel while on a week-long business trip to Maryland. I had a wonderful experience staying at this hotel. The staff was extremely friendly (always wishing a good day in the morning and a good night in the evening) and that made the stay all the better. The Location: Even though it's right next to the Arundel... More 

Helpful?
Thank Ray C
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Customer: Thank you for sharing your experience with the Towneplace Suites Arundel Mills BWI. As a valued customer, we appreciate your feedback and are happy to hear that you had a great stay. We take pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 17, 2015

I checked in August 7th with some friends, the hotel was sold out, for the weekend I didn't know it was (4) family reunion taking place. everybody was so friendly the front desk clerks had their hands full, but they kept a smile the whole time while checking people in. children all over the place. we set around the pool... More 

Helpful?
Thank charley747
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Family Reunion: Thank you sharing your experience at the Towneplace Suites Arundel Mills. With a mission to provide superior customer service, we take pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to... More 

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