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Comfort Suites

2.5 of 5 1801 Dual Hwy, Hagerstown, MD 21740
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Comfort Suites
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Comfort Suites
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Comfort Suites
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107 reviews from our community

Traveler rating
    39
    45
    10
    6
    7
See reviews for
41
33
7
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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There are newer reviews for Comfort Suites
See the most recent reviews
The Villages, Florida
Top Contributor
190 reviews 190 reviews
84 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed March 25, 2014

Stayed 3/23. Hotel is on the main road and near shopping and restaurants. There is plenty of parking at the hotel. Check in was friendly and was able to get our room for $62 on a senior rate. The lobby is spacious with large breakfast area. There is an indoor pool and fitness center, neither of which we used. Our... More 

Was this review helpful? Yes
Denise Y, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay with us, we are glad you enjoyed your stay. Your feed back is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!... More 

Arlington, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

Walked into the lobby and saw a nice chandelier hanging from the ceiling. Front desk attendant was courteous and check in was smooth. Breakfast was nice. I believe the hotel was busy so we did have to wait in line for some items. There is a Texas Roadhouse right near, which was convenient as well.

Was this review helpful? Yes
Denise Y, Manager at Comfort Suites, responded to this review

We are very please that you had a wonderful stay with us , We love to hear postive feed back from our guests. It is with great plesaure to have had you as a guest. More 

Saint John, NB
Top Contributor
77 reviews 77 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 29, 2013

Stopped here while travelling on highway 81-N. Although the hotel was about 5 - 6 miles off the highway it was quick to get to and was about 5 minutes from the premium outlet mall if that interests you. Lots of restaurants close by. Room was clean and bed was comfortable at a rate of $72 with the Hotel coupon... More 

Was this review helpful? Yes 1
Denise Y, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review our hotel, I am glad you were pleased with your stay. Our staff works hard to make sure all our guest enjoy their stay, so it's nice to get positive feedback from our guests. Hopefully we will see you again when passing through the area. More 

York, Pennsylvania
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 4, 2013

Spent 2 nights here this past Sunday through Tuesday. Stayed in room 107. Quiet hotel located on a main road. Mostly a business class hotel with a nice breakfast included. Pool was cold and jacuzzi was closed which was a disappointment. Staff was polite and helpful when I needed directions. The hotel was average and the room was clean. Would... More 

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review our hotel, we're glad you enjoyed your stay. The pool is serviced daily so I am not sure what happened to the temperature but we will look into this to avoid any problems in the future. Our hot tub was closed a year ago because of ongoing issues, and the amenity was... More 

California
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 30, 2013

First room we were given should clearly have been placed as OUT OF SERVICE, nothing worked, tv was old not a flat screen, and the room SMELLED extremely bad. After a long drive I was not happy that we were given this room but staff was great and gave us a really nice room. BUT we had a pet with... More 

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

First let me apologize for the problems with the first room you were assigned, I do agree the room should not have been used, it should have been placed out of order. As for the pet friendly rooms we do offer only 5 in the hotel and they are all located together on the lower level of the hotel. The... More 

Senior Contributor
28 reviews 28 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 9, 2013

My wife and I have stayed at many Comfort Suites/Inns and this one ranks among the nicest. The hotel us new and very well maintained. The guest rooms are exceptionally appointed, comfortable and quiet. Would strongly recommend it

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

Our entire staff works hard to make sure all guests enjoy their stay and it is very encourgaing to get positive feedback. Thank you for taking the time to review your stay, we hope to see you again. More 

Orlando, Florida, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 4, 2013

We were in Hagerstown for a funeral and this hotel looked good on the internet. To our amusement, it was located right next to a cornfield on one side. The room was spotless, though it reeked of air freshener. They had a small fitness center and the smallest pool I have ever seen at a hotel. Breakfast was the usual... More 

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review you stay at our hotel. I will follow up with the housekeeping staff on the amount of air freshner being sprayed in the rooms as well as our breakfast clerk on the coffee. Hopefully, if in the area again you will give us another chance to meet your lodging needs and our... More 

New Jersey
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 1, 2013

Stayed over Labor Day weekend after a visit to Antietam. Was alarmed when we walked in to find their lobby air conditioning was broken -yikes. Fortunately our room was cooled and so we were happy. Everything was fine and we slept well. Breakfast in the lobby was fine since it was early and fans were running.

Was this review helpful? Yes
Denise Y, Manager at Comfort Suites, responded to this review

We appreciate you taking the time to review your stay at the hotel. A new condenser will be installed today in the a/c unit so hopefully the lobby will be much more comfortable soon! Glad your stay was enjoyable, hope to see you again. More 

Jefferson
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2013

Checked in late, to my sons disappointment all the cookies were gone when we got there. Shelly was nice enough to bake us a few and brought them to our room. that is true customer service. We will definately stay there again!

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

Thank you again for sharing your experience, your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback from our guests. We hope your next visit will be even more pleasant than the previous one. More 

Oakville
Top Contributor
69 reviews 69 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 30, 2013

This is the third time we've stayed here. It is an amazing value for the money. The rooms are huge with a seating area divided off. The beds were great but the air conditioning unit extremely noisy. They have a great breakfast with eggs, sausage and French toast as well as all the regular fixings. The coffee and orange juice... More 

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to submit a review about your recent stay at our hotel. I am sorry you missed out on the great deal your son emailed to you. Unfortunatly we were at the mercy of the IT tech and he didn't show up when originally expected. We did have a crew of a few men staying... More 

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Additional Information about Comfort Suites

Address: 1801 Dual Hwy, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
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Also Known As:
Comfort Hotel Hagerstown
Comfort Suites Hagerstown
Hagerstown Comfort Suites

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