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Comfort Suites

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1801 Dual Hwy, Hagerstown, MD 21740
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Comfort Suites
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Comfort Suites
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112 reviews from our community

Traveler rating
    42
    45
    12
    6
    7
See reviews for
43
35
7
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites
See the most recent reviews
Contributor
12 reviews 12 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 17, 2014

We have had stayed and Choice Hotels before and sometimes they are good and sometimes not. The Comfort Suites in Hagerstown was excellent. Staff was friendly and very helpful. Led us to a great Thai restaurant. A little far from the highlway though.

Was this review helpful? Yes 1
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Sally We are so very happy that you had a great stay! It is always our pleasure to make sure each and every guests has a enjoyable and remember stay with us. We do hope that you will come visit us again real soon in the near future. Best Wishes! Gerald L Sales Manager Comfort Suites 301 791 8100... More 

Senior Contributor
41 reviews 41 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 14, 2014 via mobile

My wife and I were headed to UM for a football game and after hours of driving choose to stay the night here and continue to the game the next morning. Our room was nice and big, the bed was comfy. Location was good, close to highway and restaurants. Staff was awesome, if in the area again and need a... More 

Was this review helpful? Yes
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, wvu1bub It is with great pleasure to have had you as a guest here at the Comfort Suites Hotel. Our first goal is to make sure each and every guests has a stay to remember! We take great pride in excellent service, And we are so pleased that you had a great stay. We do hope that you will... More 

Mechanicsviile, Maryland
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 7, 2014

This is a very nice, clean hotel. We stay here almost every year, after spending the day at a hugh fall festival in Thurmont. It is close to many restaurants and other things you might need, but the notel is nice and quiet. Will be there again in October!

Was this review helpful? Yes 1
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Brenda We are so very pleased that you had a wonderful stay with us during your stay. We greatly appreciate your wonderful comments, And we have also shared your kind words to the rest of our team members. We do hope to hope to see you real soon! Sincerely Gerald L Sales Manager Comfort Suites 301 791 8100 More 

Baltimore, Maryland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 1, 2014

our room (#302) was infested with bed bugs and i didn't notice until i woke up the next morning with them crawling all over the mattress and my sheet. i apparently rolled over on a couple because there were blood streaks on the sheets. management was great and refunded my room, plus offered me a comp. i tried to explain... More 

Was this review helpful? Yes 2
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Balto-Charm I am sorry that you were not pleased with your stay. Our hotel is serviced by a pest control company twice a month. Once we heard of this most unfortunately issue, We immediately took the room out of order. Housekeeping checks each mattresses and box springs daily. We want to assure you we have never had this problem... More 

Lindenhurst, New York
Top Contributor
53 reviews 53 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 3, 2014

When I reserved, I made sure we would have a room with 2 queens and sofabed as my teenagers will not share a bed. So I was surprised when the sofabed did not have any bedding. It was provided when requested, but I had to make up the bed myself. When I opened the dresser to unpack, there was a... More 

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MD013, Director of Sales at Comfort Suites, responded to this review

Thank you for posting your review. I am sorry about the issues you encountered during your stay in Hagerstown. Unfortunately, I don't think you stayed at the Comfort Inn & Suites. We are located on Dual Highway in the business district, and there aren't any farm fields near the hotel. I think you might have actually been a guest of... More 

Massachusetts
Top Contributor
59 reviews 59 reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed July 14, 2014

First of all let me just say I have NEVER given a hotel one star....but this warrants it. We made this reservation a couple days before our trip to Antietam for myself, my husband, teenage son and our two corgi dogs. We chose this hotel because it was pet friendly & I thought a comfort suites would be clean....well I... More 

Was this review helpful? Yes 2
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear Valuable Customer. I am the sales manager for the comfort suites hotel and I am personally going over everything you mention in your comments during your recent stay with us. Please give me the opportunity to address your constructive concerns and, comments to our staff, I will be getting with every team member and manager to fine out where... More 

Pittsburgh, Pennsylvania
Contributor
16 reviews 16 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2014

I stayed at the hotel and it was fantastic. Room was extremely clean and you got a free breakfast which was not a continental one. It has different cereals, waffles, eggs, sausage , French toast sticks, breakfast rolls, bagels juice , coffee, yogurt and more. Will stay there again in a heart beat and have told a lot of people... More 

Was this review helpful? Yes
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear Beasley I am the sales manager for the comfort suites hotel and we are so very happy to have received such a wonderful review from you. We at the comfort suites love making people happy! Best Regards Gerald Lawton Sales Manager 301 791 8100 More 

Belle Vernon, Pennsylvania
1 review
5 of 5 stars Reviewed June 13, 2014

One of the best places I have stayed. Very affordable, nice staff, and very clean rooms. You can't get a better place to stay. I will stay there again next time I am traveling. I would also recommend this hotel to anyone that is planning a trip.

Was this review helpful? Yes
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear Bob We personally wanted to take this time out to say thank you for such a great comment! We are currently showing your comment to the rest of our team members .Please do not hesitate to give us a call when you are in the Hagerstown area. Best Regards Gerald Lawton Sales Manager Comfort Suites 301 791 8100 More 

Bridgeport, West Virginia
1 review
5 of 5 stars Reviewed June 11, 2014

Had to make an unplanned stop for the night and this hotel was listed as "Pet Friendly". Room was very nice, clean, and comfortable. The floor we stayed on was under renovations and most were complete for the room we were in. I would definitely recommend this hotel. Mr. Lawton, was very helpful in answering my questions at check out.

Was this review helpful? Yes
Gerald L, Front Office Manager at Comfort Suites, responded to this review

Thank You for sharing your experience while here at the hotel, we are glad you enjoyed your stay. Hopefully we will see you again so you can enjoy the completed renovations on your next trip. Anything we can do please let us know. Thank You Shaena M Comfort Suites Hagerstown, MD More 

Charlotte, United States
Senior Contributor
21 reviews 21 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 28, 2014

I have made this trip numerous times, but this time split the trip in half. Hagerstown, MD was half way. The price was great for the added amenities of a suite. All of the reviews praised the beds and multiple pillows. I will definitely stay their in the near future.

Was this review helpful? Yes 1
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear Leo Thank you so much for the wonderful kind words and to take time to acknowledge two of our employees, We greatly appreciate your feedback. We do hope that you will visit us again real soon! Best Regards Gerald Lawton Sales Manager 301 791 8100 More 

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