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All 20 Hagerstown hotels

Comfort Suites

2.5 of 5 Hotel   |   1801 Dual Hwy, Hagerstown, MD 21740
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79%
Ranked #13 of 20 hotels in Hagerstown
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed October 4, 2013
muzakmom Orlando, Florida, United States
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92 people have reviewed this hotel

Traveler rating
    32
    39
    10
    5
    6
See reviews for
33
28
7
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Suites
See the most recent reviews
Orlando, Florida, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2013

We were in Hagerstown for a funeral and this hotel looked good on the internet. To our amusement, it was located right next to a cornfield on one side. The room was spotless, though it reeked of air freshener. They had a small fitness center and the smallest pool I have ever seen at a hotel. Breakfast was the usual... More

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review you stay at our hotel. I will follow up with the housekeeping staff on the amount of air freshner being sprayed in the rooms as well as our breakfast clerk on the coffee. Hopefully, if in the area again you will give us another chance to meet your lodging needs and our... More

New Jersey
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 1, 2013

Stayed over Labor Day weekend after a visit to Antietam. Was alarmed when we walked in to find their lobby air conditioning was broken -yikes. Fortunately our room was cooled and so we were happy. Everything was fine and we slept well. Breakfast in the lobby was fine since it was early and fans were running.

Was this review helpful? Yes
Denise Y, Manager at Comfort Suites, responded to this review

We appreciate you taking the time to review your stay at the hotel. A new condenser will be installed today in the a/c unit so hopefully the lobby will be much more comfortable soon! Glad your stay was enjoyable, hope to see you again. More

Jefferson
1 review
4 of 5 stars Reviewed September 1, 2013

Checked in late, to my sons disappointment all the cookies were gone when we got there. Shelly was nice enough to bake us a few and brought them to our room. that is true customer service. We will definately stay there again!

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

Thank you again for sharing your experience, your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback from our guests. We hope your next visit will be even more pleasant than the previous one. More

Oakville
Top Contributor
61 reviews 61 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 30, 2013

This is the third time we've stayed here. It is an amazing value for the money. The rooms are huge with a seating area divided off. The beds were great but the air conditioning unit extremely noisy. They have a great breakfast with eggs, sausage and French toast as well as all the regular fixings. The coffee and orange juice... More

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to submit a review about your recent stay at our hotel. I am sorry you missed out on the great deal your son emailed to you. Unfortunatly we were at the mercy of the IT tech and he didn't show up when originally expected. We did have a crew of a few men staying... More

Imlay City, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 14, 2013

The hotel is not bad, but you do need to be aware that there are a few rooms that are not true suites. We booked two rooms through a third party website and were not told that the rooms were next to the vending-ice machines and the elevator. If you book directly through the hotel website, this is clearly indicated.... More

Was this review helpful? Yes
Denise Y, Manager at Comfort Suites, responded to this review

We do have 6 rooms in the hotel that are not suites and are located close to the vending machines. Because of the size and location of the rooms they were listed at a discounted rate on all sites. We have found that some third party sites were not listing the room amenities correctly. I have since removed these rooms... More

Waynesburg, Pennsylvania
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 8, 2013

Nice room, clean, comfortable beds, and good sized. Large breakfast area with the lobby, with above average offerings, well presented. Staff was friendly and helpful. Swimming pool was a small indoor type.

Was this review helpful? Yes
Denise Y, Manager at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate and value your feedback and will share it with our team. We strive to continuously improve the quality of our services and your review will serve as encouragement to all of our staff. It is always a pleasure to receive positive feedback. We hope to... More

Brooklin, Canada
Top Contributor
136 reviews 136 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 7, 2013

When booking a Comfort Suites, one comes to expect certain amenities which includes a chair in the room (not a computer chair, a side chair). When we are going to arrive early in a town, we want to relax in our room and just unwind before going out again. It doesn't work without a comfortable chair. The management saw fit... More

Was this review helpful? Yes
Denise Y, Manager at Comfort Suites, responded to this review

I am sorry you were not comfortable with your room during your recent stay. I am not sure which room you were in but the housekeeping department will start checking the sofas to see if any are in need of replacement. All our larger rooms have only a sofa with a floor lamp, we have a few smaller rooms that... More

Swansboro, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2013

Our room was very nice. We had a section outside of the bedrooms that served as a living room in which to complete work. The air conditioner was a bit noisy as it droned on and off throughout the night.

Was this review helpful? Yes
Denise Y, Manager at Comfort Suites, responded to this review

Thank you for taking the time to write a review about you recent stay. I will follow up with maintenance and have the AC units checked. We want every guest to have a comfortable and enjoyable stay. Hopefully we will see you again if traveling through this area. More

Mill Hall, Pennsylvania
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2013

Greeted and welcomed by Shelly, calm collected in crowded lobby atmosphere. Many travelers arriving together,We did not requirer much assistance. Our room was clean neat and very spacious with everthing we needed to Rest and Relax. sheets and towels clean and fresh Plenty of HOT water which is a welcome suprise in a busy place.

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to share your experience while at the hotel. We work hard to make sure every guest has a comfortable and enjoyable stay. I will share your comments with the staff and hopefully we will see you again. More

Chestertown, Maryland
1 review
5 of 5 stars Reviewed May 4, 2013

I arrived after dark 24 Apr 2013. The desk person, Shelly, was extremely helpful, patient, and pleasant. She cheerfully helped me check in and work the room door card when I had difficulty. The next morning breakfast helper, Bonnie, was equally pleasant helping me with the waffle maker and offering assistance. The morning desk person helped me with directions to... More

Was this review helpful? Yes
Denise Y, General Manager at Comfort Suites, responded to this review

Dear Guest, Thank you for taking the time to share your experience while at the hotel. It is good to know that you were pleased with your stay and our staff was helpful and pleasant, I will pass on your compliments to them. We hope that you will stay with us again whenever you are traveling in the area. More

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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel Hagerstown
Comfort Hotel
Comfort Suites Hagerstown
Hagerstown Comfort Suites
Address: 1801 Dual Hwy, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 20 hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
Welcome to the Comfort Suites Hagerstown.For history buffs you’ll find we are centrally located between three major Civil war battlefields and a Colonial Fort. Antietam National Battlefield is the closest and only a 15 minute drive. Harpers Ferry and Fort Frederick State Park are about a 25 minute drive with Gettysburg 39 miles from the hotel. This area also offers many historical attraction...s and museums.While in Hagerstown, sports fans can enjoy a baseball game at Municipal Stadium. Relax and take in a Suns game, the single-A affiliate of the Washington Nationals.Enjoy cultural attractions? Then you will want to visit the Washington County Museum of Fine Arts or spend an evening at The Maryland Theatre, home of the Maryland Symphony Orchestra.During your stay you will enjoy a 100% smoke free environment. Each large one room suite offers a microwave, refrigerator, coffee maker, iron and ironing board and hair dryers.Also included:Complementary hot breakfastIndoor pool and hot tubExercise roomFree wired and wireless high-speed internet access. ... more   less 
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