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Comfort Suites

2.5 of 5 1801 Dual Hwy, Hagerstown, MD 21740
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Comfort Suites
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Comfort Suites
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Comfort Suites
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106 reviews from our community

Traveler rating
    39
    44
    10
    6
    7
See reviews for
40
33
7
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Jersey City, New Jersey
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Literally just checked out. There are reasons weve been staying here whenever we come to Hagerstown for the JFK 50-mile run. Place convenient to everything. Service is excellent, esp the front desk lady from when we checked in Friday to last night. She just solves problems for you. For the race, the hotel gave away to-go bags for the runners.... More

Was this review helpful? Yes
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, WanderingKaat The Comfort Suites Hotel wanted personally to say Thank you for your kind comments. The staff here takes great pride in giving the best customer services possible. It is what we do and enjoy doing it. We are glad that you also return back to your home away from home. We hope that you visit us again real... More

Ottawa, Canada
Top Contributor
72 reviews 72 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

A main attraction for this location is the fact that it is pet friendly. We have stayed at Comfort Suites elsewhere and this one measured up well. Caution - not all Comfort Suites are pet friendly - we had to find an alternative to the no-pets policy at the Savannah Comfort Suites. We found the entrance-way light to our room... More

Was this review helpful? Yes
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, The -Sandman 2 We wanted to sincerely take this time out to say Thank you. I did check into the website at times it can be a little confusing. There is a Comfort Inn & Suites located at 901 Dual Highway, And as you mention then us The Comfort Suites located at 1801 Dual Highway. The Friendly pet room... More

pittsburgh
Top Contributor
71 reviews 71 reviews
70 hotel reviews
204 helpful votes 204 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here two Sundays from today. I have not been this impressed with an 'overnighter' in quite some time. This place was great! It is nice when the owner invests in the property and the mgmt runs a great group of staff! Trust me, I notice things like this very easily. We were checked in by the woman (last... More

Was this review helpful? Yes 1
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Gburn07 I am the sales manager for the Comfort Suites Hotel. I had the chance to read your wonderful comment on behalf of our staff, We truly enjoy reading your comments today. We have also forward your comments to various departments in the hotel. The Comfort Suites Hotel truly wishes once again to say thank you. We do hope... More

Nevada
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 30, 2014

We stayed on Hagerstown for several days to visit family and because it was centrally located to several battlefields. I highly recommend going to Antitiem and Gettysburg. And in that order. The staff was friendly and the hotel was clean. It was in a great location, right off of I 70. I would recommend this hotel.

Was this review helpful? Yes 1
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear Valuable Guests I am the sales manager for the Comfort Suites Hotel. We are so very delighted that you had a fantastic stay with us during your visit. We have also forward your kind comments to the rest of our team members. Please come visit us again real soon! Best Regards Gerald L Sales Manager 301-791-8100 More

Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 17, 2014

We have had stayed and Choice Hotels before and sometimes they are good and sometimes not. The Comfort Suites in Hagerstown was excellent. Staff was friendly and very helpful. Led us to a great Thai restaurant. A little far from the highlway though.

Was this review helpful? Yes 1
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Sally We are so very happy that you had a great stay! It is always our pleasure to make sure each and every guests has a enjoyable and remember stay with us. We do hope that you will come visit us again real soon in the near future. Best Wishes! Gerald L Sales Manager Comfort Suites 301 791 8100... More

Senior Contributor
41 reviews 41 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 14, 2014 via mobile

My wife and I were headed to UM for a football game and after hours of driving choose to stay the night here and continue to the game the next morning. Our room was nice and big, the bed was comfy. Location was good, close to highway and restaurants. Staff was awesome, if in the area again and need a... More

Was this review helpful? Yes
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, wvu1bub It is with great pleasure to have had you as a guest here at the Comfort Suites Hotel. Our first goal is to make sure each and every guests has a stay to remember! We take great pride in excellent service, And we are so pleased that you had a great stay. We do hope that you will... More

Mechanicsviile, Maryland
Contributor
18 reviews 18 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 7, 2014

This is a very nice, clean hotel. We stay here almost every year, after spending the day at a hugh fall festival in Thurmont. It is close to many restaurants and other things you might need, but the notel is nice and quiet. Will be there again in October!

Was this review helpful? Yes 1
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Brenda We are so very pleased that you had a wonderful stay with us during your stay. We greatly appreciate your wonderful comments, And we have also shared your kind words to the rest of our team members. We do hope to hope to see you real soon! Sincerely Gerald L Sales Manager Comfort Suites 301 791 8100 More

Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 1, 2014

our room (#302) was infested with bed bugs and i didn't notice until i woke up the next morning with them crawling all over the mattress and my sheet. i apparently rolled over on a couple because there were blood streaks on the sheets. management was great and refunded my room, plus offered me a comp. i tried to explain... More

Was this review helpful? Yes 1
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Balto-Charm I am sorry that you were not pleased with your stay. Our hotel is serviced by a pest control company twice a month. Once we heard of this most unfortunately issue, We immediately took the room out of order. Housekeeping checks each mattresses and box springs daily. We want to assure you we have never had this problem... More

Lindenhurst, New York
Top Contributor
53 reviews 53 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 3, 2014

When I reserved, I made sure we would have a room with 2 queens and sofabed as my teenagers will not share a bed. So I was surprised when the sofabed did not have any bedding. It was provided when requested, but I had to make up the bed myself. When I opened the dresser to unpack, there was a... More

Was this review helpful? Yes
MD013, Director of Sales at Comfort Suites, responded to this review

Thank you for posting your review. I am sorry about the issues you encountered during your stay in Hagerstown. Unfortunately, I don't think you stayed at the Comfort Inn & Suites. We are located on Dual Highway in the business district, and there aren't any farm fields near the hotel. I think you might have actually been a guest of... More

Massachusetts
Top Contributor
59 reviews 59 reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed July 14, 2014

First of all let me just say I have NEVER given a hotel one star....but this warrants it. We made this reservation a couple days before our trip to Antietam for myself, my husband, teenage son and our two corgi dogs. We chose this hotel because it was pet friendly & I thought a comfort suites would be clean....well I... More

Was this review helpful? Yes 1
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear Valuable Customer. I am the sales manager for the comfort suites hotel and I am personally going over everything you mention in your comments during your recent stay with us. Please give me the opportunity to address your constructive concerns and, comments to our staff, I will be getting with every team member and manager to fine out where... More

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Additional Information about Comfort Suites

Address: 1801 Dual Hwy, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
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Also Known As:
Comfort Hotel Hagerstown
Comfort Suites Hagerstown
Hagerstown Comfort Suites

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