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Comfort Suites

2.5 of 5
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1801 Dual Hwy, Hagerstown, MD 21740
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1 room 1 guest
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126 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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  • All months
    (126)
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    (24)
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Maryland
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel. Woman at the front desk was super nice and even offered to keep the pool open later for my kids. Room was clean and spacious. Free breakfast the next morning was ok, standard hotel fare but staff was nice and helpful. Would definitely stay again.

Was this review helpful? Yes
suitesgm, General Manager at Comfort Suites, responded to this review

Thank for taking the time to give us feed back on our Hotel. We greatly appreciate the kind remarks about our staff and property. We would love to have you and your family back again soon and thank you for your business. Sincerely, Travis K Swatsworth, GM More 

NY
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We reserved our room for $79 per night through kayak.com. This hotel is rated 3 stars however I would say this is a two star hotel. Our room was spacious, but they really stretch the use of the word "suite" here. We had two double beds. The room was advertised as two queens. This was a disappointment to us, as... More 

Was this review helpful? Yes
suitesgm, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay at the Comfort Suites in Hagerstown, Md. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. I would... More 

Butler, Pennsylvania, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff was friendly, even offering the pool a little later for the kids when we arrived after 8. Our morning breakfast lady was friendly and had a smile on her face...even while we wandered one-eyed looking for coffee! The rooms are clean, the beds are comfy and the room we had was huge! Very good value and a good... More 

Was this review helpful? Yes
suitesgm, Director of Sales at Comfort Suites, responded to this review

The Comfort Suites Hotel. We wanted to personally thank you for your kind comments during your stay with us. We can only do this by being a team to make things work. Everyone here including myself, we wear many differents hats to make the hotel work. Our staff has the power to make decision. We are always encouraging our staff... More 

1 review
4 of 5 stars Reviewed July 26, 2015

Pros:Friendly staff, excellent breakfast included (lots to choose from and an attendant to help), spacious area to eat breakfast, 2 types of pillows to choose from Cons: Had trouble with the key card access, the shower was probably one of the most complicated Ive used. Neither would not stop me from recommending this hotel to anyone.

Was this review helpful? Yes
suitesgm, General Manager at Comfort Suites, responded to this review

Thank you for the feed back on Trip Advisor about the Comfort Suites. We work hard to ensure our guests are relaxed and feel at home. I do aplogize for the deactivation of the key cards and complication with the shower which I will check into. We are thankful for your business and look forward to having you and your... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 12, 2015

I had no worries about staying at this "newly renovated" hotel.....until I checked in. The check-in was great, everyone was super nice and helpful. When we walked into our room I could here the tv from the room next to me. My son sat on the bed and I saw a very noticable white stain on the red foot protector... More 

Was this review helpful? Yes
suitesgm, Director of Sales at Comfort Suites, responded to this review

Dear. Comfort Suites Hotel Guest I am the sales director for the Comfort Suites Hotel. I have read your concerns severals times. I am so sorry to hear of this. The staff at the Comfort Suites Hotel are all reading your comments. I wanted the staff to read the comments from a guest point of view. We all are so... More 

Stuart, Florida
Level Contributor
3 reviews
1 of 5 stars Reviewed June 26, 2015

My stay here has been extremely disappointing, I booked this hotel specifically because I wanted to stay in a suite not a small hotel room! Room 315 in no larger than a typical hotel with a king size bed, if not smaller. Also the vending machines are literally right next to the entrance of the room. You can constantly hear... More 

Was this review helpful? Yes
suitesgm, General Manager at Comfort Suites, responded to this review

- Thank you for taking the time to share your feedback with us regarding your most recent stay at the Comfort Suites in Hagerstown, Md. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We... More 

South Windsor, Connecticut
1 review
4 of 5 stars Reviewed June 25, 2015

Well-maintained establishment. Genuinely friendly staff who went out of their way to anticipate needs or just be personable. Very comfortable rooms. I really liked the option of soft or firm pillows for the beds (both come with every room) -- it made sleeping much more restful. Large and comfortable lobby and breakfast area. Close to major travel routes and historical... More 

Was this review helpful? Yes
suitesgm, General Manager at Comfort Suites, responded to this review

- Thank you very much for sharing your wonderful experience at the Comfort Suites in Hagerstown, Md. We strive to provide the best possible service and create a comfortable at home environment each day. It’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 22, 2015

The staff was very friendly. But when I stepped into the room, pee-hew! It smells! Imagine a hospital with mashed potatoes, except weirder. I wouldn't really wanna stay here again, but I would if someone paid me. In summary, not too bad. It was a good stop.

Was this review helpful? Yes 1
suitesgm, General Manager at Comfort Suites, responded to this review

Thank You for taking the time to write a review, as the GM I take everything to heart and ensure you we make every effort to provide the cleanest room possible for our guests. I sincerely apologize if we fell short of your expectations during your visit with us. We hope you will consider visiting us again so we can... More 

South Windsor, Connecticut
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 15, 2015

Great place to stay. Nice friendly staff. Convenient to surrounding area go out of their way to make sure your comfortable and have everything you need. Check this place out if your going to be in the area. Good value and comfortable place to stay.

Was this review helpful? Yes
suitesgm, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each survey we... More 

Las Vegas, NV
Level Contributor
234 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed June 10, 2015

In general the rooms are nice but someone should be in charge of making sure that the rooms are ready in all respects for a guest. The first room that we were given had a defective lock on the bathroom door. The door could not even be closed. When we asked to be moved to a room with working doors... More 

Was this review helpful? Yes
suitesgm, General Manager at Comfort Suites, responded to this review

- Thank you for taking the time to share your feedback with us regarding your most recent stay at the Comfort Suites in Hagerstown, Md. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We... More 

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