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Comfort Suites

2.5 of 5
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1801 Dual Hwy, Hagerstown, MD 21740
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136 Reviews from our TripAdvisor Community

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Maryland
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I was given a room with 2 beds plus a pull out couch even though it was just myself staying. The room was spacious. There was a desk and chair, a coffee table in front of the sofa, mini fridge, microwave, small coffee maker, and flat screen tv. There were a few minor issues such as: a small cigarette burn... More 

Helpful?
Thank zacksmom_2
suitesgm, General Manager at Comfort Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out a survey and providing information about our property. We are glad you enjoyed our spacious room and we want to thank you joining us at the Comfort Suites in Hagerstown, Md. We would love to welcome you and your family back again soon. Best Wishes, Travis K Swatsworth,... More 

Ottawa, Canada
Level Contributor
115 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed December 4, 2015

We had previously stayed here in Nov 2014 on our trip South to Florida last year, so we reserved accomodation for this year's trip. One of the main reasons for choosing this hotel is that it is pet-friendly and we travel with two small dogs. The hotel accomodates pet families on the ground floor, where there is easy access to... More 

Helpful?
Thank The-Sandman2
suitesgm, General Manager at Comfort Suites, responded to this review

Dear Mr. Sandman, Thank you for the feed back on our property at the Comfort Suites in Hagerstown, Md. I will say the electronic lock for the door has died on us and awaiting for the new part for installation and apologize for the inconvenience this may have caused you. I will address the front desk on giving the proper... More 

Virginia
Level Contributor
123 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed November 11, 2015 via mobile

To be fair.....for the rate I received its hard to complain about this hotel. Quiet hotel, good night's rest, and breakfast. All good for a business hotel. Now the bad.....exercise equipment is simply terrible and not functional. Morning shower was luke warm at best. WiFi is terrible for streaming anything. This was an average stay at an average business hotel.... More 

Helpful?
Thank TripGuy11920
suitesgm, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to give us feedback on your visit to the Comfort Suites in Hagerstown, Md. I would like to apologize for the experience you had with gym equipment, we never had problems or concerns before and would like to talk to you regarding the issues you had with our equipment. Our main goal is to... More 

Thomasville, Georgia
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 17, 2015

Stopped for the night while traveling and received great service at the front desk. Friendly, efficient, and knowledgeable of the area. Answered questions about our food tastes and gave us a coupon for a nearby reataurant, which we used to enjoy a great meal and a glass of wine. The room was clean and well equipped and the bed and... More 

Helpful?
Thank HwyTrippin
suitesgm, General Manager at Comfort Suites, responded to this review

On behalf of our entire staff at the Comfort Suites in Hagerstown, Maryland I would like to thank you for the taking the time to fill out a Trip Advisor survey and letting us know how we are doing. Your generous comments will be shared with the staff and we look forward to having you and your family back again... More 

Parkersburg, West Virginia
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 14, 2015

The room was clean (except for behind the desk where I dropped something), service was great, and staff was knowledgeable about the area. The only complaint I have about the room was that the bathroom fan sounded like a jet engine when you turned it on (room 211). I may not come back because of the location (not the fault... More 

Helpful?
Thank Sue Ellen W
suitesgm, General Manager at Comfort Suites, responded to this review

Thank you for the posting a review on Trip Advisor and giving us feedback on your stay. As for the loud fan we are going through each room and doing maintenence on just a couple that are loud and we apologize for the inconvenience this may have caused you. Thank You, Travis K Swatsworth, GM More 

Loveville
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 11, 2015

I booked this hotel by calling choice directly. I am a choice member so I'm familiar with the choice hotels. Check in was a breeze, it was later at night. There were people in front of us looking for a room but they were full. The lady at the front did try to find them another room at another hotel.... More 

Helpful?
Thank BranRan
suitesgm, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to share your experience from start to finish. We as a team at the Comfort Suites in Hagerstown, Md. work hard to ensure our guests are comfortable and feel as if they were at home. We appreciate your comments as it helps us understand how we can make it better. We all would love... More 

richmond
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 10, 2015

I had a very pleasant stay. Accomodations and breakfast was fairly typical. Clean, comfortable bed, quiet even though it was booked, great water pressure, etc. Nothing extraordinary -except the staff. Front desk clerk was outstanding, as was the manager. If you need something, just ask. They go out of their way to help. I will definitely stay here again when... More 

Helpful?
Thank btlfan
suitesgm, General Manager at Comfort Suites, responded to this review

Thank you very much for sharing your wonderful experience at the Comfort Suites in Hagerstown, Md. We strive to provide the best possible service and create a comfortable at home environment each day. It’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best... More 

Tallahassee, Florida
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed October 7, 2015 via mobile

As a frequent customer of Choice Hotels, specifically Comfort Suites, and a Choice Privileges member since 2008, I have had nothing but good things to say about them in reviews. Today, though, I had a difficult time making my reservation for the Suites in Hagerstown, MD primarily due to a language barrier with the reservations agent at the toll free... More 

Helpful?
Thank Paul P
suitesgm, General Manager at Comfort Suites, responded to this review

Dear Mr. Paul, Thank you for choosing our Hotel and the nice feedback about our property. I would like to apologize for the inconvenience of dealing with the third party agent on the 1-800 number. Please feel free to call us directly next time at 310-791-8100. We would be more then happy to assist you and your family with your... More 

Silver Spring, Maryland
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 22, 2015 via mobile

We stayed one night at the Comfort Suites while visiting the outlets. The staff was very nice and responsive, the rooms were clean and comfortable and the breakfast was better then expected. Very close to restaurants and outlets. My only complaint would be the noisy neighbors and the thin walls but that is not the hotels fault. Will definitely stay... More 

Helpful?
Thank Miks1975
suitesgm, General Manager at Comfort Suites, responded to this review

Thank you very much for sharing your wonderful experience at the Comfort Suites in Hagerstown, Md. We strive to provide the best possible service and create a comfortable at home environment each day. It’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best... More 

Toronto, Ontario
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 6, 2015

We decided to take a break in Hagerstown and was very happy with our stay. This hotel is located right off the highway with an abundance of restaurants and gas stations...just what a traveller would need. The receptionist that checked us in was very friendly and the rooms were fantastic. The bed was very comfortable and the room was very... More 

Helpful?
Thank Beach Bum W
suitesgm, General Manager at Comfort Suites, responded to this review

Thank you very much for sharing your wonderful experience at the Comfort Suites in Hagerstown, Md. We strive to provide the best possible service and create a comfortable at home environment each day. It’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best... More 

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