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Comfort Suites

2.5 of 5
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1801 Dual Hwy, Hagerstown, MD 21740
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Comfort Suites
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Ranked #12 of 21 Hotels in Hagerstown
A recent review
4 of 5 stars reviewed 1 week ago
kparlapat South Windsor, Connecticut
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120 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stuart, Florida
1 review
1 of 5 stars Reviewed 1 week ago

My stay here has been extremely disappointing, I booked this hotel specifically because I wanted to stay in a suite not a small hotel room! Room 315 in no larger than a typical hotel with a king size bed, if not smaller. Also the vending machines are literally right next to the entrance of the room. You can constantly hear... More 

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suitesgm, General Manager at Comfort Suites, responded to this review

- Thank you for taking the time to share your feedback with us regarding your most recent stay at the Comfort Suites in Hagerstown, Md. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We... More 

South Windsor, Connecticut
1 review
4 of 5 stars Reviewed 1 week ago

Well-maintained establishment. Genuinely friendly staff who went out of their way to anticipate needs or just be personable. Very comfortable rooms. I really liked the option of soft or firm pillows for the beds (both come with every room) -- it made sleeping much more restful. Large and comfortable lobby and breakfast area. Close to major travel routes and historical... More 

Was this review helpful? Yes
suitesgm, General Manager at Comfort Suites, responded to this review

- Thank you very much for sharing your wonderful experience at the Comfort Suites in Hagerstown, Md. We strive to provide the best possible service and create a comfortable at home environment each day. It’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

The staff was very friendly. But when I stepped into the room, pee-hew! It smells! Imagine a hospital with mashed potatoes, except weirder. I wouldn't really wanna stay here again, but I would if someone paid me. In summary, not too bad. It was a good stop.

Was this review helpful? Yes 1
suitesgm, General Manager at Comfort Suites, responded to this review

Thank You for taking the time to write a review, as the GM I take everything to heart and ensure you we make every effort to provide the cleanest room possible for our guests. I sincerely apologize if we fell short of your expectations during your visit with us. We hope you will consider visiting us again so we can... More 

South Windsor, Connecticut
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great place to stay. Nice friendly staff. Convenient to surrounding area go out of their way to make sure your comfortable and have everything you need. Check this place out if your going to be in the area. Good value and comfortable place to stay.

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suitesgm, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each survey we... More 

Las Vegas, NV
Top Contributor
217 reviews 217 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In general the rooms are nice but someone should be in charge of making sure that the rooms are ready in all respects for a guest. The first room that we were given had a defective lock on the bathroom door. The door could not even be closed. When we asked to be moved to a room with working doors... More 

Was this review helpful? Yes
suitesgm, General Manager at Comfort Suites, responded to this review

- Thank you for taking the time to share your feedback with us regarding your most recent stay at the Comfort Suites in Hagerstown, Md. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We... More 

Medina, Ohio
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I stopped here with our kids in our way to the outer banks for our summer vacation. We booked the day of stay via Priceline express deal. The room was larger than normal with 2 doubles and a couch, plus microwave and fridge. The free breakfast was nice with sausage and gravey and waffles among other items.... More 

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Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear Wolfpack14 Please allow me to introduce myself, I am the sales director for the Comfort Suites Hotel. I simply had to stop working and take the time out for you and your family. I wanted personally to apologize for the inconvenience we may have cause you during your recent stay with us. We make it our goal to make... More 

Oak Ridge, Tn
Top Contributor
268 reviews 268 reviews
39 hotel reviews
147 helpful votes 147 helpful votes
3 of 5 stars Reviewed May 28, 2015

Front desk staff was great (Shaena was exceptional) and allowed me to check in a little early since the room was ready. I noticed they included a $1.50 daily charge for a room safe which I didn't want and I declined. I was told that was fine and they deleted the charge. The room was comfortable and spacious. The room... More 

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Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear Bryan, I am the sales director for the hotel. I am very sorry to hear that you were not happy with some things during your recent stay with us. GeoWood Stock has always stay with us in the pass. And we have always enjoy there visit to our city. I truly belive there was a little misunderstanding about points.... More 

Senior Contributor
41 reviews 41 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 25, 2015

We were in town for a geocaching event and stayed in this hotel the entire weekend. Rooms were very nice comfortable and clean. Staff was excellent… Seen other comments that said there wasn't an elevator believe that was for the other comfort suites because we stayed on the 3rd floor and rode one every night. Defiantly would recommend this location!

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Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Ask Pudgy. I am the sales manager for the comfort suites hotel. We are all so very pleased to have read such a wonderful comment from you during your recent visit with us. We wanted to take the time out and thank you personally, with out you the guests we would not be here. Thanks for being loyal to... More 

Guelph, Canada
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed May 3, 2015

Booked as a stop over traveling from Ontario to Virginia Beach. Found hotel to be clean , friendly staffed with large well appointed suites. The breakfast was excellent and the overall impression of this facility was such that we booked the same room for our return trip before we left.

Was this review helpful? Yes
Gerald L, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to give us the wonderful feedback on Trip Advisor. We truly appreciate the positive comments and value you our guest on letting us know on how we are doing. We would love to have you and your family back again real soon. Sincerely, Travis K Swatsworth, GM More 

Rochester, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 28, 2015

Looked and looked for a reasonable priced hotel with a heated pool. When we got there the pool room was dark, cold and the water frigid. We got excuses about it only being heated in the winter or it was recently repaired. None of their online listings (or the billboards along the highway) say anything about it being seasonal. The... More 

Was this review helpful? Yes
Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Guest We are truly sorry that you were not pleased with your recent stay with us. Please kindly allow me to explain, The pool lights are usually off, if no one is using the pool. As soon as you open the door ,The Pool lighst switch will come on. The pool was just renovated Our owners spent over 10.000... More 

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