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Comfort Suites

2.5 of 5
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1801 Dual Hwy, Hagerstown, MD 21740
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Ranked #12 of 21 Hotels in Hagerstown
A recent review
3 of 5 stars reviewed yesterday
Bryan L Oak Ridge, Tn
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114 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oak Ridge, Tn
Top Contributor
267 reviews 267 reviews
39 hotel reviews
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed yesterday NEW

Front desk staff was great (Shaena was exceptional) and allowed me to check in a little early since the room was ready. I noticed they included a $1.50 daily charge for a room safe which I didn't want and I declined. I was told that was fine and they deleted the charge. The room was comfortable and spacious. The room... More 

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Senior Contributor
41 reviews 41 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were in town for a geocaching event and stayed in this hotel the entire weekend. Rooms were very nice comfortable and clean. Staff was excellent… Seen other comments that said there wasn't an elevator believe that was for the other comfort suites because we stayed on the 3rd floor and rode one every night. Defiantly would recommend this location!

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Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Ask Pudgy. I am the sales manager for the comfort suites hotel. We are all so very pleased to have read such a wonderful comment from you during your recent visit with us. We wanted to take the time out and thank you personally, with out you the guests we would not be here. Thanks for being loyal to... More 

Guelph, Canada
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 3 weeks ago

Booked as a stop over traveling from Ontario to Virginia Beach. Found hotel to be clean , friendly staffed with large well appointed suites. The breakfast was excellent and the overall impression of this facility was such that we booked the same room for our return trip before we left.

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Gerald L, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to give us the wonderful feedback on Trip Advisor. We truly appreciate the positive comments and value you our guest on letting us know on how we are doing. We would love to have you and your family back again real soon. Sincerely, Travis K Swatsworth, GM More 

Rochester, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Looked and looked for a reasonable priced hotel with a heated pool. When we got there the pool room was dark, cold and the water frigid. We got excuses about it only being heated in the winter or it was recently repaired. None of their online listings (or the billboards along the highway) say anything about it being seasonal. The... More 

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Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, Guest We are truly sorry that you were not pleased with your recent stay with us. Please kindly allow me to explain, The pool lights are usually off, if no one is using the pool. As soon as you open the door ,The Pool lighst switch will come on. The pool was just renovated Our owners spent over 10.000... More 

North Royalton, Ohio
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed April 21, 2015

We were tired and hungry on our way back to Ohio, so we got off I70W, turned right, pulled in a parking lot by the hampton inn, looked up hotels, saw this one, called, spoke to Gerald, he directed us, we went to "Comfort inn & suites", did not see a man at the desk, the lady was on the... More 

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Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear Guests I am truly remember you all so very well. I did greet you at the front desk, I was so very glad that you found us. The Comfort Suites takes great pride and making sure all of our guests has a Wonderful stay and that we do leave a great impression on all of our guests. We all... More 

Allentown, Pennsylvania
Top Contributor
168 reviews 168 reviews
57 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed February 21, 2015

Nothing special . The room was nice and clean and staff was very nice. Breakfast was very typical . The coffee was good . The location is nice right on a main road and not far from the highway. I would probably stay again but wouldn't be me first choice for Hagerstown .

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Gerald L, Manager at Comfort Suites, responded to this review

Thank you kindly ,We are always finding new ways to improve our services to make sure each and every guest has a great stay. Please visit us again real soon. Best Regards Gerald L Sales Manager More 

Granville
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2015

We stayed here in November for one night. We had 3 rooms total and all three were in great shape. The fronts desk staff was very friendly and helpful. I can't say the complimentary breakfast was the best I've ever had, but it was good and plenty of it. The price was great and I wouldn't hesitate to stay here... More 

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Gerald L, Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful comments, We at the Comfort Suites wishes to once again Thank you. Please us again real soon. Best Wishes Gerald L More 

Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 6, 2014

Stayed here with my husband and our four children after traveling by car from Boston. Great welcome, comfy beds, kids loved the pool and breakfast was good. Very comfortable overnight stay, we all slept well

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Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear. Our Wonderful Guest We are so very happy that you had a great stay with us here at the Comfort Suites Hotel. It is always a pleasure to see such kind comments. Thank you kinldly. Gerald L Sales Manager Comfort Suites Hotel 301 791 8100 More 

Jersey City, New Jersey
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 23, 2014

Literally just checked out. There are reasons weve been staying here whenever we come to Hagerstown for the JFK 50-mile run. Place convenient to everything. Service is excellent, esp the front desk lady from when we checked in Friday to last night. She just solves problems for you. For the race, the hotel gave away to-go bags for the runners.... More 

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Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, WanderingKaat The Comfort Suites Hotel wanted personally to say Thank you for your kind comments. The staff here takes great pride in giving the best customer services possible. It is what we do and enjoy doing it. We are glad that you also return back to your home away from home. We hope that you visit us again real... More 

Ottawa, Canada
Top Contributor
80 reviews 80 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 15, 2014

A main attraction for this location is the fact that it is pet friendly. We have stayed at Comfort Suites elsewhere and this one measured up well. Caution - not all Comfort Suites are pet friendly - we had to find an alternative to the no-pets policy at the Savannah Comfort Suites. We found the entrance-way light to our room... More 

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Gerald L, Director of Sales at Comfort Suites, responded to this review

Dear, The -Sandman 2 We wanted to sincerely take this time out to say Thank you. I did check into the website at times it can be a little confusing. There is a Comfort Inn & Suites located at 901 Dual Highway, And as you mention then us The Comfort Suites located at 1801 Dual Highway. The Friendly pet room... More 

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