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Clarion Hotel and Conference Center Hagerstown

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901 Dual Highway, Hagerstown, MD 21740
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Clarion Hotel and Conference Center Hagerstown
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129 Reviews from our TripAdvisor Community

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Pittsburgh, PA
Level Contributor
79 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed December 6, 2015

This place should be shut down. Where are the Choice Hotel standards? First of all, the smaller sign entering the property is not even lit. The parking lot is nearly abandoned and not lit. The "atrium" in the hotel was not even lit. Perhaps saving money? Management could use the money they are saving on the lack of a well-lit... More 

Helpful?
Thank JKF56
ClarionHGT, Director of Sales at Clarion Hotel and Conference Center Hagerstown, responded to this review

Thank you for your recent review. Please know we do have our entryway signs on our list to complete as far as having better lighting, and I have spoken with the staff that worked that evening about why the lighting was not on in the atrium. Unfortunately the lighting is on a timer and during the winter months when it... More 

Hagerstown, Maryland
1 review
5 of 5 stars Reviewed November 30, 2015

I was at the Clarion Hotel and Hager Hall Conference Center on 17 November 2015 (Tuesday) and can only say one word - "Superior". I was very impressed with the staff, the hotel, and the way people just treated you. They are all great and totally professional. Special note goes to Ashleigh Hoffman. I put together my own networking event... More 

Helpful?
Thank Ronald1961
Hesperus, Colorado
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed November 5, 2015

Chose this hotel because it accepts dogs. Room was clean and reasonably comfortable. But dark. The toilet initially didn't work, but was promptly repaired. Long corridors, nothing was convenient. Wifi was free but extremely slow. Access to an adjoining restaurant (garishly themed, food choices not great) was through what seemed like an underground tunnel. But the worst thing was the... More 

Helpful?
Thank hmmullett
ClarionHGT, Director of Sales at Clarion Hotel and Conference Center Hagerstown, responded to this review

Thank you for your recent review. Feedback from our guests is always greatly appreciated. I noticed in readying that most of your comments about the hotel initially were approving. The hotel itself was clean and comfortable and when you experienced an issue it was promptly solved by maintenance, which is good to hear. I do apologize for the structure of... More 

Travelers are raving about these Hagerstown hotels

Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed October 28, 2015 via mobile

I was in town for business and stayed at this hotel for one night. If I had known it would have been this disgusting I would have slept in my vehicle. Upon arrival to my room, my coworkers had already checked us in, it smelled dank and was in obvious need of a make over. There was filth on the... More 

Helpful?
Thank Ashley B
ClarionHGT, Director of Sales at Clarion Hotel and Conference Center Hagerstown, responded to this review

Dear Ashley, Thank you so much for your feedback, we always appreciate hearing from our guests. I am so sorry that we were not able to meet your expectations, and please know that your concerns have been addressed with housekeeping as well as a call to our regular pest control company. We have no tolerance for what you experienced and... More 

Salisbury, MD
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed October 24, 2015

This place is disgusting. Such bad smells coming from the rooms. The rooms are dirty and filled with worn out furniture, torn carpets, dingy drapes and poor quality bed linens. There was even evidence of rodent droppings. The whole place needs pest control and a complete renovation. At check out, I made the front desk clerk aware of the rodent... More 

Helpful?
Thank agkg645
ClarionHGT, Director of Sales at Clarion Hotel and Conference Center Hagerstown, responded to this review

Thank you so much for your recent review. I do apologize that we were unable to meet your expectations. Please know I have already looked into the issue that you are referencing, and spoke with the manager that you spoke with at check out about your complaints. Please know that we do have a monthly pest control service, and honestly... More 

Crofton, Maryland
1 review
1 of 5 stars Reviewed October 23, 2015

There were 3 major issues, 4 if you include the terrible customer service. 1) There was a hair-weave on the floor of our room. Finding this immediately made us question the cleanliness of the room. 2) There was a large amount of hair in the towels in our room, obviously making us question whether we would be using any clean... More 

Helpful?
Thank Ben C
ClarionHGT, Director of Sales at Clarion Hotel and Conference Center Hagerstown, responded to this review

Thank you for your recent response. I do apologize for any inconvenience during your stay! I did follow up on this and found out that we had authorized a FULL refund through Expedia already for this. There was a slight delay in processing the refund as we cannot contact Expedia (there literally is no phone number to call partner central,... More 

Merrimack, New Hampshire
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed October 17, 2015

Reasonably priced, courteous and efficient staff and clean - with one exception. Where shower tiles meet tub, noticeable mold on the caulking. Otherwise the room was fine with all necessary amenities and one of the most comfortable beds of any hotel we've stayed at. Located a few miles off the highway in the city center, this hotel and conference center... More 

Helpful?
Thank Jim F
ClarionHGT, Director of Sales at Clarion Hotel and Conference Center Hagerstown, responded to this review

Thank you so much for your recent review of our hotel! I am pleased that ultimately you enjoyed your stay, and please know I will be sure to follow up on the few items that you pointed out in your review to ensure those are immediately addressed! I do hope that you will consider staying with us in the future... More 

pittsburgh, pa
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 8, 2015

We stayed here on our way to the beach. The hotel was average but the beds were very comfortable. The only two things that bothered me was that there was an awful smell of a cheap disinfectant in our room and the breakfast was terrible. There were several of us staying there and nobody else had the smell in their... More 

Helpful?
Thank rjfjr62
ClarionHGT, Director of Sales at Clarion Hotel and Conference Center Hagerstown, responded to this review

Thank you so much for your recent review regarding your stay at our hotel! I am so sorry that there was a smell in your room and please be sure to know I will absolutely look into this! I am glad to know, that no one else traveling with you experienced this issue, and that you also found our new... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 5, 2015 via mobile

Just had my wedding there this passed weekend. Nothing but wonderful things to say about this place. Ashley, who does the event planning, is so amazingly wonderful. The rooms are all redone and beautiful (and super reasonably priced). I had to change my wedding plans last minute and ashley made it happen. My wedding turned out to be more than... More 

Helpful?
Thank Kelly P
ClarionHGT, Director of Sales at Clarion Hotel and Conference Center Hagerstown, responded to this review

Thank you so much for your review!! I am so thrilled that we were able to put everything together for your wedding so successfully, especially as you mentioned so last minute!! I have to say though you and your family were so wonderful and also were a big part of making it all happen! I am just so thrilled that... More 

Poznan, Poland
Level Contributor
87 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed September 20, 2015 via mobile

Unfortunately, we stayed only one night in the hotel. The room was extremely clean, nicely decorated and quiet. The bed was really comfortable and the staff friendly and helpful. I'd definitely stay there again.

Helpful?
Thank BJ_Poz
ClarionHGT, Director of Sales at Clarion Hotel and Conference Center Hagerstown, responded to this review

Thank you so much for your review!! We are so thrilled that you enjoyed your stay and hope to see you again in the near future!!! So many times people only respond when they have a negative issue so we are very thankful to hear from our satisfied customers as we strive to provide an exceptional stay!!! Kindly, Ashleigh Hoffman More 

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