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Ramada Plaza Hagerstown

3.0 of 5 1718 Underpass Way, Hagerstown, MD 21740
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Ramada Plaza Hagerstown
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Ramada Plaza Hagerstown
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513 reviews from our community

Traveler rating
    227
    185
    62
    26
    13
See reviews for
202
125
38
89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ramada Plaza Hagerstown
See the most recent reviews
Dundas, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2013

From the check-in to check-out everything was 1st class. Friendly efficient staff, well appointed room, great hot meal breakfast buffet. What better could one want. Will definitely recommend this hotel to travel friends.

Was this review helpful? Yes
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review

Dear Guest, Thank you for letting us know about your recent stay! And we are so happy you enjoyed your time with us. Please come back to see us again soon! Sincerely, Deborah Miller Director of Sales More 

Fredericksburg, Virginia
Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 16, 2013

I walked in the door and kindly asked for a luggage rack to bring my family's bags in from the curb and was told "you'll have to go find one." No "thank you for choosing Ramada and giving me a job," just rude indifference. Then they screwed us by putting us in a 2 double bed room when we booked... More 

Was this review helpful? Yes
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent experience at our hotel. I hope after speaking with our Hotel Manager that we were able to resolve some of the problems you encountered. We would be thrilled if you allowed us a second chance to show you our true hospitality. Please contact either Jeannie... More 

Simsbury, Connecticut
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 29, 2013 via mobile

Just looking for an overnight stay on our way to Florida, made a last minute decision, and we are pleased with the choice. Room was standard size with standard amenities, but was very clean. Perfect in fact. There is a restaurant attached where we had dinner using a discount coupon we received at check in; and that's where the complimentary... More 

Was this review helpful? Yes
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review

Dear Guest, Thank you for submitting a review about your recent experience at our hotel! We are so glad you decided to stay with us. Hope you have a nice trip to Florida and will be back to see us again in the future! Sincerely, Deborah Miller Director of Sales More 

Hamilton, NJ
Contributor
16 reviews 16 reviews
12 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed January 19, 2013

We recently stayed at the Ramada in Hagerstown, MD when we visited Antietam National Battlefield. We selected the hotel based on it's location, close to the battlefield and other area sites we wanted to take in. Another factor was the included breakfast and free Wi-Fi in the room. This hotel was located in what I can best describe as a... More 

Was this review helpful? Yes
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review

Dear Guest, Thank you for sharing your great experience at our hotel! It was a pleasure having you as our guest. We greatly appreciate all your feedback and have shared your comments with the rest of our staff. We continually strive to meet and exceed our guests exxpectations. We hope to see you again soon! Please contact me if I... More 

Pittsburgh
Top Contributor
56 reviews 56 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 14, 2013

Stayed here for the first time on a business trip with my wife. Everyone from the front desk to maintenance to the restaurnant staff were very friendly and helpful. We had a very nice and comfortable stay with no issues. The bed was just right, the interent was free and the room was quiet. The location was excellent just off... More 

Was this review helpful? Yes
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review

Dear Guest, Thank you for all your wonderful comments about our hotel and staff! We try very hard to provide a clean, comfortable room and exceptional service. And cannot tell you how appreciative we are that you recognized our efforts and let other travelers know about your experience. We hope to see you again in the near future! Sincerely, Deborah... More 

La Quinta, California
Top Contributor
66 reviews 66 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed January 10, 2013

Saw all the great reviews and thought this would be a good place to stop for one night. First room we were taken to was not cleaned, second had feces on the toilet, third had even more feces on the toilet. We left and went to a lovely Hampton Inn. Don't stay here.

Was this review helpful? Yes 1
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review

Dear Guest, We are truly sorry for not being able to meet your expectations. We take great pride in providing a clean, comfortable room. Thus, we promptly inspected each room you checked into after hearing of the problems that you experienced. Cleanliness issues are taken very seriously and we determine training, compensation and disciplinary actions based on our guest's valuable... More 

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Additional Information about Ramada Plaza Hagerstown

Address: 1718 Underpass Way, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Hagerstown 3*
Number of rooms: 159
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Also Known As:
Plaza Hotel Hagerstown
Hotel Style:
#4 Romantic Hotel in Hagerstown
#6 Business Hotel in Hagerstown
#7 Family Hotel in Hagerstown

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