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All 21 Hagerstown hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
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Ranked #8 of 21 hotels in Hagerstown
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Jane Powell M Surfside Bch
  • Overview
  • Reviews (112)
  • Photos (18)
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  • Room tips (23)
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112 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Surfside Bch
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Upon happening across this hotel, we were very impressed with one of the people at the desk. We were greeted by two employees when we checked in at the hotel. The woman was very nice and polite, but we were very impressed with Eric, who was also there. He was very informative and friendly, just what we were looking for... More

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Worcester, Massachusetts
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This room, "suite" was very large, totally clean and tastefully decorated. A larger refrigerator in the room than you normally find in a hotel room. A nice microwave and coffee maker. An exceptionally nice desk with a much more comfortable and modern desk chair than I've ever seen in a hotel before. We didn't need to use the bed that... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

We can't thank you enough for posting such a great review of our hotel! We are so pleased that you enjoyed the new bedding and pillows! I will have Maintenance person address the shower head issue. Thank you for letting us know about it. I hope you have a wonderful summer. Please remember us the next time you are in... More

Senior Contributor
24 reviews 24 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Comfort inn and Suites after a day of shopping at the outlets. We found the hotel well located, the price is great, rooms were clean and beds very comfortable. Breakfast was also very good. My only negative comment would be the humidity level in the rooms, but that is because of the carpets. It's a bit... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for choosing to stay at the Comfort Inn & Suites, and also for taking the time to post a review of the hotel. I agree that it does get a little "stuffy" in the hallways during the summer. We are working on installing some type of exhaust fans in the corridors to help reduce the humidity. This should... More

Grand Blanc, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property at 920 Dual Hwy. was chosen for it's pet friendly policy. My aunt found the property. We were in contact with Barb, the manger, who was helpful in getting the rooms for all 3 families who stayed there. Once we arrived at the property, we found it clean and although the outside had a closed supper club, the... More

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Camp Hill
Top Contributor
216 reviews 216 reviews
49 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this place because of its convenience. It was a good choice. The staff was friendly and helpful. The rooms were large and clean. It appears that the motel was remodeled recently. The breakfast was fine-nothing special but there was a lot of fresh fruit.

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for choosing to stay at the Comfort Inn & Suites in Hagerstown. We know there are many hotels to choose from and are delighted that you picked us! It is so nice to hear that your room was clean and comfortable, and the staff friendly and accommodating. We hope to see you again some time. Have a great... More

Washington, DC
Top Contributor
290 reviews 290 reviews
33 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We've stayed in a lot of Comfort Inns, and this is far from the best. It was clean and comfortable. But the room was small, there were not enough plugs, the bathroom fan was paticularly noisy, the sink didn't drain right and all the equipment in the exercise room was dysfunctional.

Was this review helpful? Yes 1
MD013, Director of Sales at Comfort Inn & Suites, responded to this review

We are very sorry that your stay with us was not as good as it should have been. While we are pleased to hear that your room was clean, we apologize for the noisy bath fan and slow drains. As far as the exercise equipment, I already spoke with the maintenance person about servicing the equipment. Thank you for your... More

Pittsburgh, Pennsylvania
1 review
3 of 5 stars Reviewed 4 weeks ago

When I called for the reservation they were very helpful and pleasant to work with, the same on check in. The breakfast was fine. The room was clean. There were 5 of us and we all agree, we would stay here again. Thank you for being such a nice place to stay.

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St. Louis
Top Contributor
87 reviews 87 reviews
48 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed May 29, 2014

As we pulled into this property, we were quite skeptical that it could be as good as some previous reviewers made it sound. While it wasn't fabulous, it was better than we expected at first sight. Our room was clean and the beds were very comfortable. The sofa bed was in decent condition. The breakfast was about what we had... More

Was this review helpful? Yes 1
Boston, Massachusetts
Top Contributor
178 reviews 178 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 27, 2014

I really enjoyed my stay here at this hotel. It was clean, bed was very comfy and the shower was great. Continental breakfast had a great selection. You even get your choice of pillow of soft or firm! Staff were friendly. Decor was inviting and not old or outdated. Very happy with my stay here! There are many restaurants local... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for posting your review of the Comfort Inn & Suites. We are so happy to hear that you enjoyed your experience with us. Guest satisfaction is very important to us and we are continually trying to improve our service and our hotel. We know we have a long way to go, but it's nice to hear that our... More

Colebrook, New Hampshire
Top Contributor
384 reviews 384 reviews
188 hotel reviews
207 helpful votes 207 helpful votes
3 of 5 stars Reviewed May 21, 2014

This was a ok stay at this ok hotel... We had a nice spacious room but since they don't have an elevator, we had to carry all our stuff by hand (we had a lot of stuff!!!) so this was not so great since they only have suites on 2nd floor!!! Internet was simply ok, not so great and hard... More

Was this review helpful? Yes
MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for posting your review of the Comfort Inn & Suites. We are happy to hear that your room was spacious and comfortable. We are sorry that you were inconvienced because of our lack of an elevator. There are plans for an elevator in the future, but unfortunately this doesn't help our current guests. As for the breakfast, we... More

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Additional Information about Comfort Inn & Suites

Address: 920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style
#5 Family Hotel in Hagerstown
Hotel Class
Official Description (provided by the hotel)
Please note that due change in the franchise affiliation, the Days Inn property has been converted to and opened as COMFORT INN & SUITES with ALL NEW ROOMS as of July 22, 2011 after extensive interior and exterior renovations and address change. ALL OLD CUSTOMER REVIEWS & COMMENTS (from previous name Days Inn) SHALL BE DELETED COMPLETELY FOR THE FRESH START. Property Description: Free Deluxe Breakfast, 32" Flat Panel TV with free HBO, Free Wireless Internet, Business Center, Fitness Center and Microwave & Refrigerator, Iron & Ironing Board, Hair Dryer, in-room coffee maker in all Rooms and Suites. Points Of Interest include several restaurants within 2 Mi. , Premium Outlet Mall 5 Mi., Antietam Battlefield 12 Mi., City Park 2 Mi., Washington, DC and Baltimore, MD 70 Mi., Whitetail Ski Resort 20 Mi. Gettysburg, PA 35 Mi., Harper's Ferry 25 Mi., Wash. Co. Regional Airport 7 Mi. I-70 (Exit 32B) 2 Mi. & I-81 (Exit 6A) 3 Mi. ... more   less 
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