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All 20 Hagerstown hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
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Comfort Inn & Suites

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Ranked #6 of 20 hotels in Hagerstown
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
jczar2014 Sandwich, Massachusetts
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100 people have reviewed this hotel

Traveler rating
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    2
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36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Sandwich, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

Our check -in clerk was friendly and helpful with directions. The cost was reasonable and the hotel was clean, quiet, and well appointed. The breakfast choice was extensive with hot and cold options.Variety of yogurts.

Was this review helpful? Yes
Erie, Pennsylvania
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here one night on our way back from Williamsburg VA, and it was OK but not special. There was nothing wrong with the room, checking in or out and the breakfast was adequate. When I asked about peanut butter for toast in the morning, they said they do not have because of allergies, but I had it at... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for your recent review of the Comfort Inn. We are pleased that you found your room to be clean and comfortable, but we are sorry that you weren't more impressed with the facility. As far as the breakfast, it is true that the management of this hotel chooses not to serve peanut butter because of potential health risks,... More

Mechanicsburg, PA.
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Comfort Inn and Suites for one night on March 30, 2014. The hotel room was very modern and very clean. We had a king room which had a flat screen TV, mini-frig and microwave. The bed was very comfy with a choice of soft or firm pillows! The bathroom was clean and up to date. The... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you very much for all your kind remarks. We are so pleased to hear that your stay with us was a pleasant one. We are always delighted when a guest says that they would stay with us again! Thank you for choosing the Comfort Inn & Suites. Hope to see you again! Sincerely, Barb Estrada More

Hoboken, New Jersey
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Originally booked for two nights at this location based on reviews, but got a hotel that was nothing like the reviews. Arrived late at night, and I felt like I was in the slums of Hagerstown. It was very dimly lit area and felt unsafe. Check in was ok. The hallways wreaked of a mildew like smell and the worst... More

Was this review helpful? Yes 2
MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Dear Sir, We are very concerned about your review of the Comfort Inn & Suites of Hagerstown and would really like to speak to you about any issues you had that were not mentioned in your comments. Please feel free to contact me directly at 301-739-9050, or e-mail me at comfortmd013@yahoo.com. We know that the vacant building in front of... More

New Ipswich, New Hampshire
1 review
4 of 5 stars Reviewed March 3, 2014

We stayed here as a half way point on our trip from SC to NH and enjoyed it very much! Yes, don't let the vacant restaurant in the front scare you from staying here! We went in and checked it out and it has been nicely renovated. Very clean. We stayed in the 2 bedroom suite with 2 bathrooms and... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for your recent review of the Comfort Inn & Suites of Hagerstown. We are so happy to hear that you and your family enjoyed the 2 room suite! It's always nice to have 2 bathrooms! We appreciate you letting others know to ignore the vacant building in front and give the hotel and our staff the opportunity to... More

Saint Marys, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2014

This hotel was cleaner than most we have stayed at on the higher end of hotels. You get a nice renovated room, clean. The staff was very pleasant and eager to help with anything we needed. Breakfast was a major plus with many things to choose from. WiFi also a plus. Plan to stay there again when passing through. Would... More

Was this review helpful? Yes 1
MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for posting such a nice review of the Comfort Inn & Suites in Hagerstown! We are delighted that you were pleased with your stay and plan on staying with us in the future. There is no better endorsement than a satisfied customer. We appreciate your business and look forward to seeing you again. Sincerely, Barb Estrada More

Brooklin, Canada
Top Contributor
136 reviews 136 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 28, 2014

This hotel has been nicely renovated and would be quite comfortable under normal circumstances. Unfortunately, we stayed durinf a winter cold alert and they did not have the heat on. Checking in at refrigerator temperatures, we cranked the heat to high and went to supper. On return, there was very little difference. The heater was not up to the challenge.... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for posting a review of the Comfort Inn on Tripadvisor. We appreciate that you mentioned the positive aspects of your stay along with the negative. We are so sorry that we failed to provide you with a pre-heated room. It is true that our staff is supposed to turn the heat on in reserved rooms before they leave... More

LaVale, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 of 5 stars Reviewed January 14, 2014

I work in a hotel with slightly different rules, but I can get past the things like the credit card authorization that takes place when you make a reservation. I do understand that they are just trying to run a business and that every hotel is different. There was a smell in the hotel that was kind of funny, maybe... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

On behalf of everyone at the Comfort Inn & Suites, I would like to apologize for your less-than-perfect stay with us. You are absolutely right when you said nothing ruins an experience quicker than rudeness! I am so sorry that the lady handling the breakfast was so negative towards you. While shoes are required in the breakfast area, she definitely... More

Spencerport, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2014

If you're looking for the Ritz, this is not it! But, if you just want a bargain place to sleep for the night, this is your spot. Clean, quiet, cheap, not fancy, very nice staff! Free breakfast is another money saver. Only complaint came from my teenage daughters: no Verizon cell service! Free WiFi made up for the lack of... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for sharing your experience at the Comfort Inn on Tripadvisor. We are so sorry that you had a problem with your cell phone service. We spoke to someone at Verizon and they told us that their tower does not support 3 or 4 g cell service (?). Anything below 3 g is supported. I'm glad that you were... More

ft mitchell, ky
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 1, 2014

I haven't been on Rt. 40 in Hagerstown since before I-70 was built, maybe 45+ years ago. My how it has changed. 2 miles from the interstate , the road was lined with neon but shortly our destination was clearly viable on the right. I had an extremely efficient check-in from a woman who knew the area and gave a... More

Was this review helpful? Yes
MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you so much for choosing to stay at the Comfort Inn & Suites in Hagerstown. Things certainly have changed around here, even in the last 5 years! We appreciate all the nice comments, and are happy that your stay was such a pleasant one. The staff here is working very hard to make everyone's experience a great one. We... More

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Additional Information about Comfort Inn & Suites

Address: 920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #6 of 20 hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Official Description (provided by the hotel):
Please note that due change in the franchise affiliation, the Days Inn property has been converted to and opened as COMFORT INN & SUITES with ALL NEW ROOMS as of July 22, 2011 after extensive interior and exterior renovations and address change. ALL OLD CUSTOMER REVIEWS & COMMENTS (from previous name Days Inn) SHALL BE DELETED COMPLETELY FOR THE FRESH START. Property Description: Free Deluxe Breakfast, 32" Flat Panel TV with free HBO, Free Wireless Internet, Business Center, Fitness Center and Microwave & Refrigerator, Iron & Ironing Board, Hair Dryer, in-room coffee maker in all Rooms and Suites. Points Of Interest include several restaurants within 2 Mi. , Premium Outlet Mall 5 Mi., Antietam Battlefield 12 Mi., City Park 2 Mi., Washington, DC and Baltimore, MD 70 Mi., Whitetail Ski Resort 20 Mi. Gettysburg, PA 35 Mi., Harper's Ferry 25 Mi., Wash. Co. Regional Airport 7 Mi. I-70 (Exit 32B) 2 Mi. & I-81 (Exit 6A) 3 Mi. ... more   less 
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