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All 21 Hagerstown hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
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86%
Ranked #8 of 21 Hotels in Hagerstown
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
CloverAcres North Carolina
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127 reviews from our community

Traveler rating
    54
    56
    9
    5
    3
See reviews for
49
41
4
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed overnight on our way to Long Island. The hotel staff was excellent, especially those helping with the continental breakfast in the morning (and those waffle makers!), and the room was very clean, soft bed with lots of pillows. The bathroom also was well equipped with all sorts of goodies... lotions, shampoos, conditioners, make-up remover etc.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I selected this hotel, as you might imagine, on the strength of other reviews on this site. I just don't get it. This "non-smoking" hotel REEKED of cigarette smoke. It was bad in the hallways, and in the room, the air was barely breathable. I was also unexpectedly traveling with my elderly mother (she had taken ill and I needed... More

Was this review helpful? Yes 1
MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Please accept our apologies for such an unpleasant experience at our hotel. I would like to talk to you personally about the problems you experienced as I have no idea what room you were in, or what desk clerk you dealt with. I can assure you that all of the reviews posted are legitimate. We do not falsify reviews to... More

Pisgah Forest, North Carolina, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Spent one night here on a recent road trip with my husband and his parents. Staff was able to put us side by side, despite the need for a handicap accessible room. Very clean. Bed was comfortable. Nicely decorated. Staff was very pleasant. Enjoyed our stay.

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you very much for posting your review of the Comfort Inn. We are so glad to hear that you enjoyed your stay with us, and that we were able to accommodate your needs. We appreciate your business and look forward to seeing you again. Thanks again for choosing to stay with us. Best Regards, Barb Estrada More

Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We switched hotels to this comfort inn part way through our visit and I am so glad we did. The room we had was extremely clean and well maintained. It cost us about $40 less a night than a similar hotel we stayed in across town and was a huge improvement in the level of service and cleanliness. Decor is... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you so much for posting such a great review of the Comfort Inn & Suites! We are so happy that you decided to stay with us. The staff here is working diligently to make sure that each guest feels welcome, comfortable and pleased with their accommodations. Thank you for letting us know that our efforts are being noticed! We... More

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

It is not hard to please me, but it is hard to impress me. This one IMPRESSED me. The sleep quality waas amazing and the beds was just the best. I had a beautiful time with my family there. The staff was very polite and very friendly. I will, if I am in the area, willc oem back to this... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you so much for posting your review of the Comfort Inn & Suites! You made my day! I am so glad we exceeded your expectations. We really do work hard to maintain the rooms and provide good service, and it is so nice when a guest takes the time to share their good experience with us, and with others.... More

Hardy, Virginia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a room with two queen beds for the three of us. Plenty of space to spread out and relax. As this was the last stop on our 10 day trip, we decided to "dine in" finishing off the contents of our cooler. The desk attendant welcomed us to sit at the breakfast room tables and turned on the... More

Was this review helpful? Yes 1
MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you so much for your nice comments about the staff. We are delighted to hear that the desk clerk was helpful and accomodating. Good customer service is so important in a hotel, and we are always looking for ways to improve. Thank you for choosing to stay with us! Sincerely, Barb Estrada More

2 reviews
3 of 5 stars Reviewed 3 weeks ago

Our room was very clean and freshly updated! The furniture was modern and the beds were clean and super comfortable! However the breakfast was just terrible! The 'hot' breakfast trays were empty....the waffle maker was sticking and coffee was empty! Very limited fruit selection, one old orange and few old apples. We had to stop at DD for breakfast!

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

I'm so sorry that you were disappointed with our breakfast. It is usually kept well-stocked and the fruit is delivered fresh every 3 days. I will discuss this issue with the lady who attends to the breakfast. Maybe it was nearing 9:30am and she didn't stock it properly. This is not acceptable as the breakfast should look as appealing at... More

Richmond, Kentucky
Top Contributor
97 reviews 97 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was so surprised by the quality of this property. It was immaculate with updated furniture, super comfy bed and pillows, and very reasonably priced. The grounds were well kept and the staff were extremely nice. The continental breakfast was standard but the lady that maintains the food was really nice.

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for all your kind remarks regarding your stay at the Comfort Inn. We are delighted that you chose to stay with us, and that we exceeded your expectations. We are proud of our hotel and are working very hard to maintain the quality of our rooms. Thank you for sharing your experience with the rest of the on-line... More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed August 7, 2014

We were pleased by the comfort and cleanliness of this recently renovated hotel. We stayed in a suite with 2 queen beds and a sitting area. Staff was friendly and helpful and our breakfast was good. Although located a few miles from the interstate, drive through downtown Hagerstown was interesting. There was an adjacent shopping center and a variety of... More

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MD013, Director of Sales at Comfort Inn & Suites, responded to this review

We can't thank you enough for posting such a positive review of the Comfort Inn & Suites! We love it when our guests mention how clean our rooms are. Cleanliness and comfort are very important when choosing a place to stay. We are so happy to have exceeded your expectations! We hope to have to chance to host you again.... More

Cortland, NY
Top Contributor
113 reviews 113 reviews
35 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed July 30, 2014

We recently stayed for one night at the Comfort Inn & Suites in Hagerstown. Unfortunately, when I booked (and it was definitely my mistake) I booked a pet-friendly room. Didn't realize it until we returned from dinner and heard a very yippy dog next door to us. Luckily he only yipped until 9PM...and didn't start again until 7AM so we... More

Was this review helpful? Yes
MD013, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for choosing to stay at the Comfort Inn & Suites. We really appreciate all your positive remarks despite the yappy dog! I'm sorry that the dog disturbed your evening. Our rules regarding our pet rooms state that dogs should not be left in the rooms unattended, but apparently that dog's owner disregarded our policy. Thank you for being... More

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Additional Information about Comfort Inn & Suites

Address: 920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
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