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All 21 Hagerstown hotels

BEST WESTERN Grand Venice Hotel Wedding & Conference Center

2.5 of 5 Hotel   |   431 Dual Highway, Hagerstown, MD 21740-2601
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Ranked #15 of 21 Hotels in Hagerstown
A recent review
5 of 5 stars Reviewed June 24, 2013
Marian M Chambersburg, Pennsylvania, Usa
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182 reviews from our community

Traveler rating
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    61
    39
    20
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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Virginia Beach
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2013

Whenever we travel north to Ohio or south back to our home in Virginia, we always make it a point to stop in Hagerstown, Maryland and stay at the comfortable, friendly and lavish Grand Venice Hotel - which is a BEST WESTERN franchise. The Grand Venice also offers services for weddings and serves as a Conference Center for the business... More

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IPSWICH
Top Contributor
115 reviews 115 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed June 20, 2013

We only stayed here one night en route. It is a good hotel with a outside pool. It was comfortable & clean & the hotel was fine. The hotel was good value for money.The area is not particularly attractive, but it was not too far from the centre of town where there were a couple of good restaurants.

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Washington DC, District of Columbia
2 reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 15, 2013

After checking in, we noticed food crumbs and black stains on the sheets and comforter. We called the front desk and housekeeping arrived shortly after. Oddly, housekeeping entered without knocking. They asked us what the issue was and we repeated the problem. They responded by stating that they changed the sheets and started talking in their native language as they... More

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Mansfield, Ohio
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 10, 2013

Stayed here on the way to obx. We had to drive quite a ways off the highway to get there. The area wasn't great but it was ok. The lobby looked nice and the desk clerk was very nice. I needed 2 rooms for my family but they didn't have any available. The hotel got worse the further into it... More

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west chester pa
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 3, 2013

We stayed here during the recent Hagerstown Blues Festival on Friday May 31. As we entered the lobby, I said, welcome to the eighties, which was the age of the decor. The room was horrible. It had not been updated, ancient tube TV, mold and missing grout in the bathroom, lighting horrible, peeling wallpaper, kleenex box falling off the wall.... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for taking the time to give us your feedback on your recent stay. We really do want to get honest feedback from our guests… both the good and bad. We listen to all guests comments and take them all very seriously. As a matter of fact many of our enhancements have come directly from our guests suggestions. Just... More

Birmingham, UK
Top Contributor
65 reviews 65 reviews
39 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed May 30, 2013

I had a one night stay during my trip across Maryland. The check-in was handled courteously and efficiently. The lobby was very nice. Usually things get worse as you go into the hotel proper. This time, they didn't. I was on the 3rd floor. I had what I thought was a corner room (but there are several of those due... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

We are so glad you enjoyed your stay! Thank you for your kinds words about our hotel and our staff. We really do have a great team here. I apologize for the problem with your comforter and I will make sure this is addressed with our housekeeping staff. We hope to see you here again at the BEST WESTERN Grand... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 24, 2013

To be honest I picked this hotel because of it's location and affordable pricing on Priceline, but I enjoyed it so much that I wished I had more time just to be at the hotel! The lighting is a little dim and the hotel is showing its age, but everything is in good working order. The staff was courteous without... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for your kind words about our hotel. We work really hard to make sure our guests have a great stay and feel at home. We look forward to having you back as our special guest the next time you are in Hagerstown! Thank you again!! Lauren Detwiler Director of Sales More

Staten Island, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 7, 2013

I booked this hotel through priceline.com, not knowing anything about it except its star rating. I was very pleasantly surprised by how wonderful it is. On a Saturday evening there was ample parking by the front door. The front desk staff was extremely friendly and helpful. The lobby was grand by any standard, and a table with a coffee machine... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for all your kind words! Our staff works very hard to ensure that all our guests have a great stay. We are glad you took advantage of our complimentary coffee and snacks at check in. We just recently updated all the wi-fi in the rooms and are glad it is working great!! Thank you again for... More

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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
Number of rooms: 86
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western

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