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BEST WESTERN Grand Venice Hotel Wedding & Conference Center

2.5 of 5 431 Dual Highway, Hagerstown, MD 21740-2601
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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187 reviews from our community

Traveler rating
    48
    62
    40
    20
    17
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48
55
25
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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Hazelton, PA
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 16, 2011

When I was booking a hotel in Hagerstown, I wasn’t quite sure what to make of the Grand Venice Hotel. If you read the reviews they are literally on both sides of the spectrum (from some users giving the hotel all ones to some people giving this hotel all fives) and everything in between! My wife and I got a... More 

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ohio
Contributor
19 reviews 19 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 26, 2011

I got this hotel on a priceline bid and I'm glad I didn't pay full price. The hotel is not in a very good part of town and I wasn't confident about the car being safe in the parking lot. The room had a king bed and 3 pillows so if my husband and I both wanted 2 pillows we... More 

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Vik201, Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear guest, Thank you for your review. We are always looking for feedback to improve the stay of our guests. I was disappointed to read that your stay was not satisfactory. At the Grand Venice Hotel, we pride ourselves on exceeding our guest's expectations and it appears that we did not do that this time. Let me begin by apologizing.... More 

Woodstock, nb, canada
Top Contributor
52 reviews 52 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 20, 2011

We stayed here for three nights and found it comfortable and quiet. It was a convenient location for our tours of Civil War battlefields and close to Frederick,where the hotels were far more expensive. The room was comfortable enough, although when we arrived there was no soap, and we found that the room had not been thoroughly vacuumed. The breakfast... More 

Was this review helpful? Yes 1
Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 4, 2011

I honestly do not understand some of the reviews posted on the hotel's page that say this property is terrible and there is no way this hotel is ranked #18 out of 20 hotels in the area. I have been coming to Hagerstown for the past 5 years for business and have stayed at every hotel on Route 40 in... More 

Was this review helpful? Yes 5
Hagerstown, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2011

The accomidations were very pleasant and comfortable and the staff was very nice and knowledable of the surrounding area. We will definatly reccomend this place anytime family and friends come for a visit. :-)

Was this review helpful? Yes 1
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

We thank you for your kind words about our hotel and staff. Hope to see you and your family back again. Thank you for choosing the Best Western Grand Venice Hotel in Hagerstown, MD. More 

King of Prussia, Pennsylvania
1 review
4 of 5 stars Reviewed July 21, 2011

Great hotel close to the Fairgrounds fireworks. My family had a reunion near there and we were pleasantly surprised at the location, price and quality. Will stay here again next year!

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for your kind words about our hotel and staff. We take great pride in out hotel and only wish the best for our guests. Hope to see you again next year! More 

Grayson, Georgia
Top Contributor
52 reviews 52 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed July 12, 2011

We bid $50 for the Best Western Grand Venice in Hagerstown, MD for 7/9/11, got there and was given a SMOKING room. I rejected this room and was given another room, no trash can, bad smell, bathroom needed caulking all the way around, mildew everywhere. Airconditioner was very loud. Wrong side of town, bad area, did not feel safe. Priceline... More 

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

I am so sorry to hear that you had an unpleasant experience with us. We take great pride in having our facility as a non-smoking hotel as well as a Green Hotel by the State of Maryland. We are very saddened by your response, we hope that you will give our hotel another chance when you come back to Hagerstown.... More 

State College, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 27, 2011

The hotel is an old hotel that has seen better days. First off, it looks like they added a new carpet and a coat of paint otherwise it look probably the same as it did in 1980. The lobby looks like it came right out of the 80's. The rooms have that popcorn ceilings and walls that flake off everywhere!... More 

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

I am so sorry to hear that you had an unpleasant experience with us. We take great pride in assuring our guests have a pleasant and comfortable stay. Since your stay, we have updated all bedspreads and the pool is beautiful. During your stay we were in the process of making these changes, as wwell as many others and are... More 

Middle River MD
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 5, 2011

I had read the reviews but know that not everyone is as used to traveling as me. I have traveled for business for over 25 years and have stayed in all types of hotels along the way. Husband and I were staying overnight after attending the Western Maryland Blues Festival, just a short walk away. We booked this hotel because... More 

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Silver Spring, Maryland
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 2, 2011

Couldn't have asked for a better place to stay while in Hagerstown. I would recommend (and will) to anyone coming to this area. When you go to a hotel the number one would be a proper welcome and a caring staff. Victor, the front desk manager was superb! He was so friendly and competent that I cannot thank the Best... More 

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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western
Hotel Style:
#10 Business Hotel in Hagerstown

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