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BEST WESTERN Grand Venice Hotel Wedding & Conference Center

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431 Dual Highway, Hagerstown, MD 21740-2601
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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235 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Grand Venice Hotel Wedding & Conference Center
See the most recent reviews
Bradford, United Kingdom
1 review
1 of 5 stars Reviewed February 16, 2014

The rooms were clean and very large. The hotel was quiet, in my section, even with a group of young students staying for an athletic event. I thought it was a nice Continental breakfast with not only the usual selections but it also included fresh waffles you could make yourself, which is a nice change from danishes, cereal and yogurt.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Larenda, thank you for taking time to send us your feedback. We always appreciate hearing from our guests. We are glad you enjoyed your room and your stay. We hope you will stay with us again, if you find yourself in our area. More 

Hagerstown, United States
1 review
5 of 5 stars Reviewed February 11, 2014

Clean room, good continental breakfast, fast service on request for a rollout bed, no hassle internet WiFi access, good price. The only problem was filling out this survey that requires you to write 200 characters or it will not take your posting. So here I am trying to get in 200 words. I think I am there now. But, the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Gregory, we are glad you enjoyed your stay at our hotel. With so many choices when traveling, we are glad you choose our hotel. And thank you for sending in your comments. We do appreciate hearing from our guests. If you are ever in the area again, we hope to see you back. More 

Richmond, Indiana
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 18, 2014

Very friendly, accommodating staff. Clean, spacious room. This looks to be an older hotel; very conveniently located close to downtown and various local businesses. I would definitely stay again! No complaints at all.

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for taking time to send us your feedback. I will pass along your kind words to the staff. It's always nice when you are welcomed with a smile. There are many choices when traveling and we are glad you choose our hotel. We can’t wait to see you back. More 

North Attleboro, Massachusetts
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 13, 2014

The hotel is very nice, however the first room we had the heat did not work. The seond room did. Rooms are clean and quiet. Breakfast was great. My only complaints are the shower needs a bar (for holding onto to get in and out). I have gad a stroke but not so much as I would take someone away... More 

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for taking time to send us your comments. I would like to apologize for the inconvenience you experienced with the first room you were given. I’ll pass along the great suggestions for the shower. We know you have many choices when traveling and we are glad you selected our Best Western property the past three times... More 

Rome, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

I stayed here on my way back from FL to NY. Some reviews were negative. I don't know why. Large rooms, good breakfast, warm water, LCD TV, crib delivered to room as requested. Sure, the hotel and rooms look a little dated, but personnel is very nice and friendly, rooms are clean and large, heat works well and breakfast is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for taking time to send us your comments. I will be sure to pass along your kind words to our staff. We know you have many choices when traveling and we are glad you selected our Best Western property. Our rooms are a great size for relaxing and enjoying your stay. We can’t wait to see... More 

Hagerstown, Maryland
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 26, 2013

The first night we arrived after 9:00 PM and no one was at the front desk. So, I rang the bell and waited and waited. Then I rang the bell again several times and it appeared I woke the guy up who came out from the back. He greeted us and checked us in and handed us the room cards.... More 

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

First, I would like to thank you for taking your time to give us your feedback and apologize for all of the inconveniences you experienced during your stay with us. I understand the frustration of traveling all day and just wanting to get to your room only to find the key doesn’t work. The issue has been addressed with the... More 

Travelers are raving about these Hagerstown hotels

Bethesda, United States
1 review
5 of 5 stars Reviewed December 17, 2013

Was in the area for work... and heard this hotel was nice from co-workers. The staff was great! Great lobby. The room was large, clean and had a nice HDTV. Was nice to have a fitness room to work out in ... and even free breakfast. I'm not sure when I will be back in the area for work --... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for taking time to send us your comments. We do have a wonderful staff and it shows to our guests. We know you have many choices when traveling and we are glad you selected our Best Western property. Our rooms are a great size for relaxing and enjoying your stay. We can’t wait to see you... More 

Harrisburg, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 29, 2013

The building seems to be well maintained and clean. The breakfast was fine for a continental breakfast, basic cereal, bagels and pastries and watered-down juice from a machine. My room was at least $25 - $30 per night less than any other place in Hagerstown. I think that's because it is in town and away from the interstates where all... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for sending us your feedback. We are glad you enjoyed your stay and that you saw the value in our prices. We hope to see you back soon. More 

Hagerstown, United States
1 review
5 of 5 stars Reviewed November 18, 2013

Spent two days in the area at this hotel. The staff was very courteous and professional. The room was clean and nicely decorated. Breakfast was good, great selections. It is relatively easy to get to and is located near to many restaurants. Would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dianna, thank you so much for taking time to send us your comments. I will pass along your kind words to our staff. We are glad you enjoyed your breakfast and your room. We are in a great location for access to restaurants, shopping, and historical sites. We are glad you enjoyed your stay with us and hope to see... More 

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