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BEST WESTERN Grand Venice Hotel Wedding & Conference Center

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431 Dual Highway, Hagerstown, MD 21740-2601
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Best prices for:1 room 1 adult
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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280 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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Rockville,Md., United States
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 8, 2014

This Best Western offers a great advantage as you travel to DC, Baltimore or Dulles Airport. Easy to find and staff is always very anxious to please ! There are dozens of great restaurants on Dual highway !

Review collected in partnership with Best Western

Helpful?
Thank William L
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We especially appreciate hearing when guests have enjoyed there stay! Thank you again for staying with us, and we hope we will see you on your next trip through the area!!! More 

hagerstown, United States
1 review
5 of 5 stars Reviewed August 26, 2014

the staff and location of this hotel are amazing. I use the hotel every time I am in Hagerstown md. I have seen wedding receptions there and also have gone for my own personal use. The atmosphere is very relaxing and when I use the internet is very speedy and has great service.

Review collected in partnership with Best Western

Helpful?
Thank Stephanie G
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are thrilled that you enjoyed your stay and that you visit us regularly when traveling through the area! I hope that we continue to meet your expectations and provide you with superior customer service! Thank you again for your feedback, we hope to see you... More 

Lewistown
Level Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed August 25, 2014

One night stopover. Very nice hotel. Some areas in the room needed a little sprucing up (few scuffed, scrapes in the paint) and the bathroom sink must have been recently replaced as there were missing tiles all around the sink. Otherwise it was very nice for the money we paid. The room was large and bed was comfortable. Breakfast was... More 

Review collected in partnership with Best Western

Helpful?
Thank WheelerFamily805
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are glad that you enjoyed your stay, and you are correct the sinks in the bathrooms have been recently replaced, and please know that all tile work has since been completed! We hope that if you are ever in the area again, that you will... More 

Cambridge, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 22, 2014 via mobile

We stayed here for one night, but the room we got smelled damp and stuffy. The bathroom smelled like someone left a wet towel lying in there for days, and the smell wafted into the main room area. The lights weren't very bright and the room felt dark and dim at night. The free breakfast was very good though. Fresh... More 

Helpful?
Thank Emily C
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! I do apologize that your stay didn't meet your expectations, and please know that I have taken your concerns and addressed them with our staff so that we can continually upgrade our service and provide a superior product! Thank you again for your feedback! More 

Richmond, United States
Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed August 12, 2014

Best Western Grand Venice Hotel and Conference Center is a very good value for the money - pleasant and helpful staff, comfortable bed, pleasant rooms, nice appearance. It's in a good location near major roadways if you are going to a place like Gettysburg as I was. I'll continue to stay there when I'm in the area.

Review collected in partnership with Best Western

Helpful?
Thank Tom H
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are thrilled that you have enjoyed staying with us, and appreciate that you visit us regularly when traveling through the area! We hope to see you again soon! More 

Pueblo
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 8, 2014 via mobile

The hotel needed some renovations and my room looked it, but Michelle at the front desk made out trip great. She was so helpful during booking and checkout. She made the stay worth it. Thanks Michelle!

Helpful?
Thank Superb423
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! Additionally it is appreciated when guests mention staff by name, we strive hard to provide excellent service and when our guests recognize staff members it allows us to also recognize those staff members for their excellent work! Thank you again, and we hope that if you... More 

Kansas City, Missouri
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed August 6, 2014

We stopped because we were tired. So it was just a random pick. The room was filthy. Things on the walls, who knows what... I don't even want to know what it was. The bed was comfortable. We didn't eat breakfast, but I did stop to talk to the manager. I was told he was busy but would be with... More 

Helpful?
Thank froggeede
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! Please note your concerns have been taken seriously, and I have talked with our managers as well as housekeeping to address the concerns that you have pointed out! I sincerely hope that the next time you are in the area that you will consider staying with... More 

Travelers are raving about these Hagerstown hotels

Ottawa
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 6, 2014

Stayed here on the way down to myrtle beach for a vacation. Good sleep, no issues with the room. Only problem was the juice machine was broken at the continental breakfast, but a bunch of other drinks were available.

Helpful?
Thank Rene-Jacques R
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review! We are thrilled that you enjoyed your stay and appreciate your feed back! Our juice machines have since been fixed by the way! We hope that the next time you are passing through the area that you consider staying with us again! Thanks! More 

Lancaster County, Pennsylvania
Level Contributor
90 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed August 4, 2014

We enjoyed our stay at the Best Western in Hagerstown. We were there for our daughters softball tournament. Our team asked about having a little get-together in the pool area and they allowed us to open the back gate and grill in the parking lot then eat in the pool courtyard. The team and families had a very nice time.... More 

Helpful?
Thank 4PATravellers
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are so glad that you enjoyed your stay, and happy that we could accommodate you and the softball team so that your stay was enjoyable. We try to make sure we can accommodate the little requests like that, that make a stay even more memorable.... More 

Portland
Level Contributor
3 reviews
1 of 5 stars Reviewed August 3, 2014

First room was a disaster. Couldn't even walk inside. There was a trash can tipped over on the floor, white powder of some sort spilled over the carpet, and the bathroom hadn't been cleaned. Requested a new room. The second room had missing tile in the bathroom, saggy bed linens. Filthy carpets, and some weird stuff of the floor/on the... More 

Helpful?
Thank Tamara B
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests. We do apologize for any inconvenience during your stay with us. As our front desk clerk mentioned during your stay we were going through some renovations, and I am sorry that impacted your stay with us. Thank you again for your feedback though, and know that... More 

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