The hotel itself was fine. We didn't have any problems with our room or the service. It's a conference hotel, so be prepared to encounter large groups of people that are traveling together. The only thing I did not like about this hotel was that breakfast was not until 7 a.m. Since we were traveling and needed to be up... more

I read the reviews here so I was forewarned. I negotiated the price via Priceline. The discount was not that impressive. I was only there for a quick night's sleep and a little desk work the next morning. The room was clean and large. Not well lighted. The furniture was comfortable. The TV was not real new but not bad.... more

Finding the hotel was easy, as was check in. In fact on the two occasions I had to visit the front desk the employees were very helpful and quick. The hotel seemed pretty empty; I suspect that was due to the time of year. Our Jacuzzi room was huge and clean. I would estimate that it was about 300-400 square... more

I arrived later during the evening. Reception was fine. However no place to eat in hotel (closed early). Room was clear, outdated but safe. Needed to leave early in morning but no breakfast. Not even coffee. I was given credit on my bill and the front desk clerk did clear the snow off my car. If you need a quick... more

Having seen the previous reviews, I was somewhat concerned at staying here. However, when we arrived, our room was spacious, reasonably appointed and most importantly, clean. While the front counter staff was not very knowledgeable about certain things, she was pleasant and very courteous. The one flaw in our stay: a full breakfast was to be included with our room... more

There is nothing Grand or Venetian about this hotel. Our problems started the moment we walked through the door. The front desk clerk could not find our reservation. Then we found out that there was no pool, the spa was closed, and there was no breakfast buffet as promised. The hotel was full of bikers and truck drivers. The beds... more

My family and I had a terrible experience at this hotel in August 2006. We had reserved our room the month before and received a confirmation stating that the rate included a continental breakfast, and that the hotel's amenities included a heated indoor pool. By the time we arrived several weeks later, neither was true. Apparently, the hotel has a... more

I travel to Hagerstown once a month for several years. I have stayed in most of the Hotels in Hagerstown, and this has to be the most pleasent all around. The family that runs this hotel is warm and acommodating, and this physical aspects of the hotel are very aesthetic. The rooms are large, the bed was especially comfortable, and... more

Spacious room (think it was a superior of some sort, but no jacuzzi), good bed, better room than motel standard. Renovated room was promised, but we got an old, smoked-in one, as the floor was not finished. Probably is ny now. No big problems, we were happy to sleep there for a night. Plenty of the usual highway restaurants a... more