We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Hotel website
Hotel deals
431 Dual Highway, Hagerstown, MD 21740-2601
Special Offer
Stay 2X get $50 gift card
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
BEST WESTERN Grand Venice Hotel Wedding & Conference Center
Professional photos View all
Browse nearby
BEST WESTERN Grand Venice Hotel Wedding & Conference Center
Write a Review

213 reviews from our community

Traveler rating
    59
    67
    44
    26
    17
See reviews for
54
65
28
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (213)
  • Mar-May only
    (51)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (41)
All months
Long Beach, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

Staying for a long weekend. Michelle at the front desk is a gem, give her a raise! But it goes downhill from there. Went to take a shower after a long day out and there was a damp, dirty towel hanging over the curtain rod.and an open, used soap in the shower. First night there was one half empty bottle... More 

Was this review helpful? Yes
Greensburg, Pennsylvania
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Here now... the hotel is beautiful.. there is no grubby-ness.. shabby-ness or anything else here.. there is a beautiful chandelier as soon as u walk in the front doors... The room is excellent.. a coffee maker, fridge, microwave and 32" tv all greet you. We have a spectacular view out our window (from the second floor) When we walked in... More 

Was this review helpful? Yes
Rockville,Md., United States
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Best Western Grand Venice continues to improve : A new striking interior with marble floors greets you as you enter;this is a recent upgrade and very nice.Service remains top-flight with Hotel Manager Viktor K at the helm.His staff is always helpful 24hr /7 and he selects his front desk staff carefully.I noticed on my last visit a hotel guest... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
UK
Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Grotty, shabby, workmen and tools all over the lobby area where the elevators were, health and safety doesn't apply here. One of the 2 lifts was out of order twice while we were there and we only stayed 1 night. Had to vie with employees trying to use elevator to go up and down so ended up going in wrong... More 

Was this review helpful? Yes
Rochester, United States
2 reviews
2 of 5 stars Reviewed 3 weeks ago

I felt like we weren't important to the young man behind the desk. There was things that should have been in the room that wasn't like paper and pen. The Kleenex holder was broken off the wall and the internet service was the worst ever.

Review collected in partnership with Best Western

Was this review helpful? Yes
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Monica S Thank you for your feedback concerning your recent stay at our property. Your review allowed us to see where we may have failed at our mission of providing superior customer care and has given us an idea of how we may fix the issues and reach our goal of quality care, every time, every guest. We have... More 

Travelers are raving about these Hagerstown hotels

Rockville,Md., United States
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Best Western on Dual Highway in Hagerstown , Md. is a unique and pleasant place to stay while traveling from Ohio, Pittsburgh or any points north when you travel to DC, Baltimore or the Carolina's..It is just a mile west on US Rt. 40. I use it as a regular stop because it is very convenient ! It also... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Willaim L Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and it pleases us when we have managed to do so. I have passed along your kind words to the diner and really appreciate you taking the time to let us know how we did.... More 

Fairfax
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice accommodations. The breakfast was a little understated and the lighting in the room could have been a bit better. However, the rooms were comfortable and clean and the personnel extremely friends and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Judith Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and it pleases us when we manage to provide our guests with an enjoyable stay. I have passed along your words concerning the breakfast/lighting to the appropriate departments, in the hopes that we may be able... More 

Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

After a 10 hour drive we began looking for a hotel for the night. We exited I 81 at Hagerstown looking for accommodation. All the hotels are on the far side of the town so you have to drive through Hagerstown. Fairly easy, it's a one way street. We saw the Best Western and decided to give it a try.... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed April 16, 2015

We were only going to stay two days ended up staying four. The staff is amazing they were extremely nice and helped with everything we needed. The rooms were clean and even though the hotel has some age it was nicely kept. The continental breakfast was great with multiple choices of cereal, sausage biscuits, waffles, juices and coffee. The only... More 

Was this review helpful? Yes
Viktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Travelingtheworld; Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and it pleases us when we have managed to do so. I have passed along your kind words to the appropriate departments and really appreciate you taking the time to let us know how we did.... More 

Philadelphia
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 7, 2015

It needs some improvement. I had no room darkening curtains. the toilet ran. The in-room refridgerator made noise. The staff was very good. Accepts dogs! They have a good location. Nice dog park nearby.

Was this review helpful? Yes
Viktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Onadoga; Thank you for providing feedback concerning your recent stay at our property. Your review is helpful as it allows us to see where we've met, exceeded or failed in your expectations so that we can strive toward improvement. I apologize for the issues concerning the in room toilet and refrigerator. I am sure the noise was neither pleasant... More 

Questions? Get answers from hotel staff and past guests. Ask a question

61 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (26)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (8)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Dining (4)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (4)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities