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All 21 Hagerstown hotels

BEST WESTERN Grand Venice Hotel Wedding & Conference Center

2.5 of 5 Hotel   |   431 Dual Highway, Hagerstown, MD 21740-2601
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Ranked #15 of 21 Hotels in Hagerstown
A recent review
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186 reviews from our community

Traveler rating
    48
    61
    40
    20
    17
See reviews for
48
54
25
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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    (36)
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    (68)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff were very friendly and the rooms were very spacious and clean. The cable channels were entertaining and the continental breakfast was amazing! The outdoor pool was fun and there is 2 restaurants within walking distance to the hotel! There is also a liquor store! The location is great because it is in between 3 highways. Was there for... More

Was this review helpful? Yes 1
Tennessee
Top Contributor
63 reviews 63 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We stopped here on the way to Baltimore. What a find!!! The room was big, beds comfortable, breakfast excellent, staff super friendly and helpful. It is a little off the beaten track, but well worth the trouble to find.

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Elizabeth City, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stopped here when traveling to Chicago. Check in was very fast and easy. Bed was comfy, and shower was nice and hot. The only negative that I have is that there was a peculiar smell in the room, maybe like sewage or boiled eggs. Other guests were a little loud next door. Breakfast was nice.

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are glad that you enjoyed stay, and please know that we will be sure to look into the smell that you mentioned. I am not sure where that came from, but we will look into it! Thank you again for your feedback, and I hope... More

Irving, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

Not clean or worth to stay in this place, the lobby and room were not cleaned for ages. the sheets and pillow covers were not ironed. Dont go by the pics for this particular hotel. The pillows were also really old and not comfortable. The shower place was not clean. The furniture looked like it was inherited from stone age... More

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests. We do apologize that you did not enjoy your stay, though I can confidently tell you that we do have staff onsite every day that thoroughly clean the lobby, guest rooms and the rest of the hotel. I will however share this review with our housekeeping... More

Knoxville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed for 4 days. Each morning at the free breakfast, there was no orange juice available. They 'ran out'. How do you 'run out' of such a breakfast staple? Maybe to keep operating costs down? Also, EVERY morning, there were grounds in the coffee. How hard is it to make coffee without grounds in it? My suggestion, fill up... More

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are sorry that you did not enjoy our continental breakfast with Belgian waffles! We did unfortunately run out of Orange Juice for a couple days that week due to a transition in suppliers. As for the coffee, I have talked with my breakfast hostess to... More

Deal Island, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2014

We stayed two nights at this hotel. Everyone on staff that we encountered was very polite and helpful. The hotel had a good central location with easy access to the major interstates. The hotel was nicely furnished and was very clean. We especially liked the complimentary coffee/tea and pastries in the lobby in the afternoon and evening.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for your recent review, we always appreciate hearing back from our guests! We are so thrilled that you enjoyed your stay! We like to provide coffee, tea and pastries in the afternoon when guests are checking in because we know many guests are traveling from far away and have been in a car a good while,... More

Warren, Pennsylvania, United States
Top Contributor
54 reviews 54 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 14, 2014

We stopped here while traveling back home at the end of our vacation. From the outside, this hotel is beautiful and the entrance/lobby are welcoming. My husband observed the desk clerk trying to appease an unhappy customer with a light out in his room, and the clerk is telling the other customer that he was the only person working. My... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review. We always appreciate hearing back from our guests! I am so sorry for any inconvenience you experienced during your trip. Please know that I have already addressed your concerns regarding the front desk agent, and please know that it is our policy to exceed guest expectations every time, and I am very sorry we... More

Inglis, United States
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 14, 2014

We had stayed at this hotel several times over the past years as we traveled to PA. Therefore, we made a point to stop for the night. What a change! The breakfast which had been excellent, was horrible - both in quality and presentation. The benches had been removed to discourage vagrants from using them, which gives you some insight... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review! We always appreciate hearing back from our guests! Please note I will be sure to address your concerns about the breakfast presentation with our staff to ensure that they are following our guidelines. I am not sure how it has changed, as we have offered the same items for the past 10 years, but... More

Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 13, 2014 via mobile

Got it on groupon for 47 bucks. Friendly staff,great breakfast and severel local shops and restaurants. Got a great night sleep. A great deal for 47 bucks. I would reccomend this hotel. Also very close to major highways

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review! We always appreciate hearing back from our guests!! We are thrilled that you enjoyed your stay, and sincerely hope that you will return if ever in the area again!! More

Rockville,Md., United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed October 9, 2014

Nice halfway stop between Pittsburgh and DC / Baltimore ! I use this Hotel all the time and am always satisfied ! Friendly staff and they are agreeable to earl check ins if needed You will not be dissapointed ! I never am !

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review of the hotel! We always appreciate hearing back from our guests! We are pleased to know that you have enjoyed your stays with us when traveling through the area, and sincerely hope that you will continue to visit us in the future! Thanks again!! More

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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
Number of rooms: 86
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western

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