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All 21 Hagerstown hotels

BEST WESTERN Grand Venice Hotel Wedding & Conference Center

2.5 of 5 Hotel   |   431 Dual Highway, Hagerstown, MD 21740-2601
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61%
Ranked #15 of 21 hotels in Hagerstown
A recent review
4 of 5 stars reviewed 1 week ago
Tom H Richmond, United States
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  • Reviews (164)
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164 people have reviewed this hotel

Traveler rating
    41
    56
    33
    18
    16
See reviews for
44
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30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Richmond, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Best Western Grand Venice Hotel and Conference Center is a very good value for the money - pleasant and helpful staff, comfortable bed, pleasant rooms, nice appearance. It's in a good location near major roadways if you are going to a place like Gettysburg as I was. I'll continue to stay there when I'm in the area.

Review collected in partnership with Best Western

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Pueblo
Senior Contributor
23 reviews 23 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel needed some renovations and my room looked it, but Michelle at the front desk made out trip great. She was so helpful during booking and checkout. She made the stay worth it. Thanks Michelle!

Was this review helpful? Yes
Kansas City, Missouri
Top Contributor
50 reviews 50 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We stopped because we were tired. So it was just a random pick. The room was filthy. Things on the walls, who knows what... I don't even want to know what it was. The bed was comfortable. We didn't eat breakfast, but I did stop to talk to the manager. I was told he was busy but would be with... More

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Ottawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here on the way down to myrtle beach for a vacation. Good sleep, no issues with the room. Only problem was the juice machine was broken at the continental breakfast, but a bunch of other drinks were available.

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Lancaster County, Pennsylvania
Top Contributor
74 reviews 74 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the Best Western in Hagerstown. We were there for our daughters softball tournament. Our team asked about having a little get-together in the pool area and they allowed us to open the back gate and grill in the parking lot then eat in the pool courtyard. The team and families had a very nice time.... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are so glad that you enjoyed your stay, and happy that we could accommodate you and the softball team so that your stay was enjoyable. We try to make sure we can accommodate the little requests like that, that make a stay even more memorable.... More

Portland
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

First room was a disaster. Couldn't even walk inside. There was a trash can tipped over on the floor, white powder of some sort spilled over the carpet, and the bathroom hadn't been cleaned. Requested a new room. The second room had missing tile in the bathroom, saggy bed linens. Filthy carpets, and some weird stuff of the floor/on the... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests. We do apologize for any inconvenience during your stay with us. As our front desk clerk mentioned during your stay we were going through some renovations, and I am sorry that impacted your stay with us. Thank you again for your feedback though, and know that... More

London, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The decoration is appalling, the room smelt of sick and we found a guitar pick under the sofa - so we concocted this story about the room previously being occupied by a low rent rock star who dined not wisely but too well. That said, the bed was comfortable, the shower worked and so did the air con.

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests. We are glad that your stay was comfortable, and I'll be sure to mention to the house keepers to keep a look out for any more guitar picks under sofa's or beds! Thank you again for your response, and if you are ever in the area... More

Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a nice hotel, the room and bathroom was clean, the linen and floor carpet was clean. The passage was wide and had a nice carpet. WiFi was free and adequate. There is a refrigerator and mcirowave in the room along with a coffee maker. There is hot breakfast with the usual stuff. Make your waffles, yougurt, juices, fruits,... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are glad that you enjoyed your stay and hope that if you're ever in the area again that you will consider the Best Western Grand Venice! Thank you! More

2 reviews
1 of 5 stars Reviewed 3 weeks ago

Passing through on the way to DC. First thing was our smoke detector in the room kept chirping (like the battery was going dead). The manager "tried" to change it but broke it instead. He eventually called a maintenance man who told him how to remove it. He said there were no other available rooms, but I think he took... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our customers. I'm truly sorry that you did not enjoy your stay. Please note I will be sure to look into any issues with the hot tub and see that they are fixed immediately. Also we apologize for the inconvenience with the smoke alarm, but I am glad... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Hotel had friendly, helpful,and nice staff. The lobby was very nice in appearance. Breakfast was average could had been better as juice machine was broken and had only microwave food for eggs and meat. The Breakfast room was located in a expanded hotel room.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our customers! We are glad that you enjoyed your stay and that our staff was able to help make it enjoyable! Thank you for choosing the Best Western Grand Venice, we hope if ever in the area again you will consider us once more! More

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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western

39 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
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Number of rooms
86

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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