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BEST WESTERN Grand Venice Hotel Wedding & Conference Center

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431 Dual Highway, Hagerstown, MD 21740-2601
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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241 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Hagerstown, Maryland
4 of 5 stars Reviewed 3 days ago NEW

My two daughters and I stayed here and while the rooms could be updated, the hotel staff was wonderful. We had a problem with unruly teenagers running up and down the hall, yelling and slamming doors. I only had to make one phone call to the front desk and in less than 2 minutes, the Manager was up there to... More 

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Vestal, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed here before. Many improvements have occurred since my last visit. The room is spacious, comfortable and updated. I recommend it also as a good value. Parking was easy. The breakfast was better then most, but recommend adding protein to the menu.

Review collected in partnership with Best Western

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Columbia, Maryland
4 of 5 stars Reviewed 1 week ago

Business trip to Hagerstown: smooth quick check in, nice clean large room with view of a perfect summer sunset. Diner attached for a hearty country breakfast. Good business rate and a sparkling pool for an end of the day dip!

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Burlington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

What a wonderful Gem of a hotel in Hagerstown !!. The Staff is exceptional, Very friendly. The room was very clean and quite. the breakfast was great!! overall a great place to stay. The pool was inviting and a wonderful way to end your day.

Review collected in partnership with Best Western

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Riga, Latvia
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was alright, and rooms were spacious. But the overall experience was somehow strange. This hotel has certainly seen better days and it is located on the side of a highway. There was a bad experience as we were first given a room that was unmade and smelled of cigarettes even though the whole hotel is non smoking. On the... More 

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VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Aija B Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and excellent customer care so it worries us when we do not meet expectations in a good way. I am sorry that you had a problem at check in, concerning a dirty, unmade room. When... More 

Burlington, New Jersey
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

From check in to check out it was just perfect. The front desk manager is just exceptional. He was very kind and friendly. the room was very clean and quite. they have a diner that is connected to the hotel which is great. the breakfast in the morning was good. yeah waffles!! we didnt have time to use the pool... More 

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VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Sally Ann S Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and excellent customer care and it pleases us when we have managed to do so. If you are ever in our area again, please do not hesitate to give me a call at 301-733-0830... More 

Sydney, Australia
Level Contributor
82 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Best Western "Grand Venice" is a standard US chain hotel on the highway just outside Hagerstown, MD. The location is nice since it is easy to get to from I-70 but also close to town. The hotel is primarily a wedding and events center, so it is possible to get relatively cheap rates when nothing is going on at... More 

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VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear SBabones Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and excellent customer care and so, when we've fallen short of the mark, we appreciate those guests who allow us to know HOW. I would like to offer my sincerest apologies for the issues you had... More 

A TripAdvisor Member
1 of 5 stars Reviewed 4 weeks ago

Upon arrival we were asked to wait in the lobby for some time until one of the "bosses" could come to the hotel and deliver keys, for there were no keys on the premises to open any hotel doors! They charged me nearly double what the advertised price was and said they would "do what they could" about it....which ended... More 

Was this review helpful? Yes 1
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Sir or Ma'am Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and excellent customer care and it is disheartening when we fall far short of the mark that we've set for ourselves, as seems to be the case with you. While there is NO excuse... More 

Travelers are raving about these Hagerstown hotels

Orange, Connecticut
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Location: Convenient off the highway, although you have to drive through a run down, sketchy neighborhood before arriving. A man was digging through the trash right in front of the building when we arrived, which made our children nervous Lobby and Staff: The staff was helpful and courteous and the lobby was in good condition Room: The room was very... More 

Was this review helpful? Yes 1
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Paula 33880 Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and excellent customer care and it is disheartening to hear when we have not done so. I am truly sorry that your experience with us was so awful. While I can not do anything about... More 

Lancaster, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Very comfortable and accommodating. The beds were very comfy and the hotel in general was very nice. We have stayed here on numerous occasions and will stay again when in the area. Did not have any problems or issues!

Review collected in partnership with Best Western

Was this review helpful? Yes
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Brian M Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and excellent customer care and it pleases us when we have managed to do so. One hopes that if you return to Maryland, you will come back and stay with us. If you have any... More 

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