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All 21 Hagerstown hotels

BEST WESTERN Grand Venice Hotel Wedding & Conference Center

2.5 of 5 Hotel   |   431 Dual Highway, Hagerstown, MD 21740-2601
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Ranked #15 of 21 Hotels in Hagerstown
A recent review
3 of 5 stars reviewed 1 week ago
Deborah M Warren, Pennsylvania, United States
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180 reviews from our community

Traveler rating
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    61
    39
    19
    16
See reviews for
47
51
25
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Warren, Pennsylvania, United States
Top Contributor
54 reviews 54 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stopped here while traveling back home at the end of our vacation. From the outside, this hotel is beautiful and the entrance/lobby are welcoming. My husband observed the desk clerk trying to appease an unhappy customer with a light out in his room, and the clerk is telling the other customer that he was the only person working. My... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review. We always appreciate hearing back from our guests! I am so sorry for any inconvenience you experienced during your trip. Please know that I have already addressed your concerns regarding the front desk agent, and please know that it is our policy to exceed guest expectations every time, and I am very sorry we... More

Inglis, United States
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We had stayed at this hotel several times over the past years as we traveled to PA. Therefore, we made a point to stop for the night. What a change! The breakfast which had been excellent, was horrible - both in quality and presentation. The benches had been removed to discourage vagrants from using them, which gives you some insight... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review! We always appreciate hearing back from our guests! Please note I will be sure to address your concerns about the breakfast presentation with our staff to ensure that they are following our guidelines. I am not sure how it has changed, as we have offered the same items for the past 10 years, but... More

Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Got it on groupon for 47 bucks. Friendly staff,great breakfast and severel local shops and restaurants. Got a great night sleep. A great deal for 47 bucks. I would reccomend this hotel. Also very close to major highways

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review! We always appreciate hearing back from our guests!! We are thrilled that you enjoyed your stay, and sincerely hope that you will return if ever in the area again!! More

Rockville,Md., United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Nice halfway stop between Pittsburgh and DC / Baltimore ! I use this Hotel all the time and am always satisfied ! Friendly staff and they are agreeable to earl check ins if needed You will not be dissapointed ! I never am !

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review of the hotel! We always appreciate hearing back from our guests! We are pleased to know that you have enjoyed your stays with us when traveling through the area, and sincerely hope that you will continue to visit us in the future! Thanks again!! More

Baltimore, MD
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The welcome and staff were very professional. The rooms were large and well furnished with very comfortable beds. The lamps were installed before extra outlets became the norm, so there was no empty outlet near the bed or desk to plug a computer or phone. The bathroom really showed the age of the property with the tiles missing most of... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our customers! Please know I will be sure to let housekeeping know about the issue you experienced with the soap dispensers, and we will be sure to fix that promptly! Thank you again for your feedback, we hope that you will still consider staying with us again in... More

Los Angeles, California
Top Contributor
115 reviews 115 reviews
33 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Not my favorite Best Western. It has a grand name but nothing else was grand about it. A noisy fan turned on every time we turned on the bathroom light. It didn't appear to work since the room totally steamed up with shower. Very skimpy amenities. Some dispensers on the walls but the shower gel was empty. The coffee maker... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Helen, Thank you for your recent review, we always appreciate hearing back from our customers! Please know that I have taken your feedback seriously and will address your concerns with housekeeping and maintenance to get those items fixed most expediently. Thank you again for your review and for staying with the Best Western Grand Venice Hotel. More

1 review
2 of 5 stars Reviewed 2 weeks ago

Ok if you just want a cheap place to sleep, but not much else. The walls need replastered, the bathroom tile was falling off, the grout was moldy, the breakfast was a sad excuse for one. The girl at the front desk was friendly but the rest of the staff was not. Most likely will not return.

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Courtney, Thank you for your recent review, we always appreciate hearing back from our customers. Please know that I take all feedback very seriously, and I will be sure to address your concerns with the appropriate departments so that we can fix the issues that you have pointed out from our stay. Thank you again for the review, and... More

Vineland, NJ, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Great staff, especially Michelle, who went out of her way to make sure we had everything we needed. Directions, restaurants, whatever we asked, she had an answer. Hotel is dated and could use a facelift. Was clean and everything worked, but was tired looking.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our customers! We are so thrilled that Michelle was able to make your stay more welcoming and thank you for letting us know! Staff members love hearing that they were able to have an impact on a guests stay! Also, we are currently undergoing improvements/mild renovations, and we... More

California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed at this Best Western because I love the Best Western brand and it was close to where I needed to be on business. The front desk receptionist at check in was very nice and made me feel welcome but unfortunately I forgot her name. As I went to the room, the general manager Viktor made sure to introduce... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear California Hope 22, Thank you for your recent review regarding your stay at our hotel!! We always appreciate hearing back from our guests! We are thrilled that you enjoyed your stay and that our hospitable staff was able to make your stay even more welcoming! We do hope that if you are ever in the area again, that you... More

Kent, Ohio
Top Contributor
60 reviews 60 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 15, 2014

We stayed in the Best Western in Hagerstown for a Labor Day weekend. We got a great price for the night on priceline. The hotel is easy to find, the staff is very nice and professional. The rooms were spacious and clean with super comfy beds. Even though the bathroom seemed updated, the paint was a little worn out. Standard... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for your recent review! We always appreciate hearing back from our customers! We are pleased to hear that you enjoyed your stay and everything was to your satisfaction. We strive to ensure a comfortable stay for our guests! We hope that you will consider staying with us once again if ever in the area! Thank you... More

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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
Number of rooms: 86
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western

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