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All 21 Hagerstown hotels

BEST WESTERN Grand Venice Hotel Wedding & Conference Center

2.5 of 5 Hotel   |   431 Dual Highway, Hagerstown, MD 21740-2601
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61%
Ranked #15 of 21 hotels in Hagerstown
A recent review
5 of 5 stars reviewed 1 week ago
Stephanie G hagerstown, United States
  • Overview
  • Reviews (167)
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167 people have reviewed this hotel

Traveler rating
    42
    57
    34
    18
    16
See reviews for
45
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24
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
hagerstown, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

the staff and location of this hotel are amazing. I use the hotel every time I am in Hagerstown md. I have seen wedding receptions there and also have gone for my own personal use. The atmosphere is very relaxing and when I use the internet is very speedy and has great service.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are thrilled that you enjoyed your stay and that you visit us regularly when traveling through the area! I hope that we continue to meet your expectations and provide you with superior customer service! Thank you again for your feedback, we hope to see you... More

Lewistown
Top Contributor
70 reviews 70 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

One night stopover. Very nice hotel. Some areas in the room needed a little sprucing up (few scuffed, scrapes in the paint) and the bathroom sink must have been recently replaced as there were missing tiles all around the sink. Otherwise it was very nice for the money we paid. The room was large and bed was comfortable. Breakfast was... More

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are glad that you enjoyed your stay, and you are correct the sinks in the bathrooms have been recently replaced, and please know that all tile work has since been completed! We hope that if you are ever in the area again, that you will... More

Cambridge, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here for one night, but the room we got smelled damp and stuffy. The bathroom smelled like someone left a wet towel lying in there for days, and the smell wafted into the main room area. The lights weren't very bright and the room felt dark and dim at night. The free breakfast was very good though. Fresh... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! I do apologize that your stay didn't meet your expectations, and please know that I have taken your concerns and addressed them with our staff so that we can continually upgrade our service and provide a superior product! Thank you again for your feedback! More

Richmond, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Best Western Grand Venice Hotel and Conference Center is a very good value for the money - pleasant and helpful staff, comfortable bed, pleasant rooms, nice appearance. It's in a good location near major roadways if you are going to a place like Gettysburg as I was. I'll continue to stay there when I'm in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are thrilled that you have enjoyed staying with us, and appreciate that you visit us regularly when traveling through the area! We hope to see you again soon! More

Pueblo
Senior Contributor
23 reviews 23 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel needed some renovations and my room looked it, but Michelle at the front desk made out trip great. She was so helpful during booking and checkout. She made the stay worth it. Thanks Michelle!

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! Additionally it is appreciated when guests mention staff by name, we strive hard to provide excellent service and when our guests recognize staff members it allows us to also recognize those staff members for their excellent work! Thank you again, and we hope that if you... More

Kansas City, Missouri
Top Contributor
50 reviews 50 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We stopped because we were tired. So it was just a random pick. The room was filthy. Things on the walls, who knows what... I don't even want to know what it was. The bed was comfortable. We didn't eat breakfast, but I did stop to talk to the manager. I was told he was busy but would be with... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! Please note your concerns have been taken seriously, and I have talked with our managers as well as housekeeping to address the concerns that you have pointed out! I sincerely hope that the next time you are in the area that you will consider staying with... More

Ottawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed here on the way down to myrtle beach for a vacation. Good sleep, no issues with the room. Only problem was the juice machine was broken at the continental breakfast, but a bunch of other drinks were available.

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review! We are thrilled that you enjoyed your stay and appreciate your feed back! Our juice machines have since been fixed by the way! We hope that the next time you are passing through the area that you consider staying with us again! Thanks! More

Lancaster County, Pennsylvania
Top Contributor
74 reviews 74 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay at the Best Western in Hagerstown. We were there for our daughters softball tournament. Our team asked about having a little get-together in the pool area and they allowed us to open the back gate and grill in the parking lot then eat in the pool courtyard. The team and families had a very nice time.... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are so glad that you enjoyed your stay, and happy that we could accommodate you and the softball team so that your stay was enjoyable. We try to make sure we can accommodate the little requests like that, that make a stay even more memorable.... More

Portland
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 weeks ago

First room was a disaster. Couldn't even walk inside. There was a trash can tipped over on the floor, white powder of some sort spilled over the carpet, and the bathroom hadn't been cleaned. Requested a new room. The second room had missing tile in the bathroom, saggy bed linens. Filthy carpets, and some weird stuff of the floor/on the... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests. We do apologize for any inconvenience during your stay with us. As our front desk clerk mentioned during your stay we were going through some renovations, and I am sorry that impacted your stay with us. Thank you again for your feedback though, and know that... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The decoration is appalling, the room smelt of sick and we found a guitar pick under the sofa - so we concocted this story about the room previously being occupied by a low rent rock star who dined not wisely but too well. That said, the bed was comfortable, the shower worked and so did the air con.

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests. We are glad that your stay was comfortable, and I'll be sure to mention to the house keepers to keep a look out for any more guitar picks under sofa's or beds! Thank you again for your response, and if you are ever in the area... More

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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
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Number of rooms
86

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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