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BEST WESTERN Grand Venice Hotel Wedding & Conference Center

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431 Dual Highway, Hagerstown, MD 21740-2601
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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217 reviews from our community

Traveler rating
    60
    69
    45
    26
    17
See reviews for
56
66
28
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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  • English first
  • French first
  • Any
English first
  • All months
    (217)
  • Mar-May only
    (55)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (41)
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dover, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Check in was fast and courteous. Very hospital staff. Pleasant decor and room was clean. Bathroom fan was loud but that is the only item that took away from a perfect 10 in terms of comfort. Breakfast room was clean, and food & drink items got us off to a good start, with a newspaper & TV available. I was... More 

Review collected in partnership with Best Western

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Moorpark, California
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

On our arrival, the Hotel has a nice outside appearance. The lobby was large and open. The staff was friendly checking in. The room was average, not like the pictures but was clean. It might have been a smoking room at one time because you get that momentary smell of stale smoke. The bathroom was clean and could use some... More 

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New Jersey, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

We were in town for a geocaching event, and this was the closest hotel that was also a very good price and amenities. We stayed three nights, and the staff was super friendly and helpful. The hotel is a little older, but perfect for what we were looking for.

Review collected in partnership with Best Western

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Medford. NJ, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

No, it's not Marriott - the rooms may be a bit tired, but do you really want to pay for designer bath soap? Since M didn't have real suites, we took two rooms in a less expensive hotel. We slept well on comfy beds, returned each evening to spotless rooms, were greeted by staff as friends, soaked our weary legs... More 

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Long Beach, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Staying for a long weekend. Michelle at the front desk is a gem, give her a raise! But it goes downhill from there. Went to take a shower after a long day out and there was a damp, dirty towel hanging over the curtain rod.and an open, used soap in the shower. First night there was one half empty bottle... More 

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Travelers are raving about these Hagerstown hotels

Greensburg, Pennsylvania
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Here now... the hotel is beautiful.. there is no grubby-ness.. shabby-ness or anything else here.. there is a beautiful chandelier as soon as u walk in the front doors... The room is excellent.. a coffee maker, fridge, microwave and 32" tv all greet you. We have a spectacular view out our window (from the second floor) When we walked in... More 

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Rockville,Md., United States
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Best Western Grand Venice continues to improve : A new striking interior with marble floors greets you as you enter;this is a recent upgrade and very nice.Service remains top-flight with Hotel Manager Viktor K at the helm.His staff is always helpful 24hr /7 and he selects his front desk staff carefully.I noticed on my last visit a hotel guest... More 

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UK
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Grotty, shabby, workmen and tools all over the lobby area where the elevators were, health and safety doesn't apply here. One of the 2 lifts was out of order twice while we were there and we only stayed 1 night. Had to vie with employees trying to use elevator to go up and down so ended up going in wrong... More 

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Rochester, United States
2 reviews
2 of 5 stars Reviewed 3 weeks ago

I felt like we weren't important to the young man behind the desk. There was things that should have been in the room that wasn't like paper and pen. The Kleenex holder was broken off the wall and the internet service was the worst ever.

Review collected in partnership with Best Western

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VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Monica S Thank you for your feedback concerning your recent stay at our property. Your review allowed us to see where we may have failed at our mission of providing superior customer care and has given us an idea of how we may fix the issues and reach our goal of quality care, every time, every guest. We have... More 

Rockville,Md., United States
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 21, 2015

The Best Western on Dual Highway in Hagerstown , Md. is a unique and pleasant place to stay while traveling from Ohio, Pittsburgh or any points north when you travel to DC, Baltimore or the Carolina's..It is just a mile west on US Rt. 40. I use it as a regular stop because it is very convenient ! It also... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Willaim L Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and it pleases us when we have managed to do so. I have passed along your kind words to the diner and really appreciate you taking the time to let us know how we did.... More 

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