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BEST WESTERN Grand Venice Hotel Wedding & Conference Center

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431 Dual Highway, Hagerstown, MD 21740-2601
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Best prices for: 1 room 1 guest
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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237 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (61)
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Riga, Latvia
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed yesterday NEW

It was alright, and rooms were spacious. But the overall experience was somehow strange. This hotel has certainly seen better days and it is located on the side of a highway. There was a bad experience as we were first given a room that was unmade and smelled of cigarettes even though the whole hotel is non smoking. On the... More 

Was this review helpful? Yes
Burlington, New Jersey
Level Contributor
10 reviews
5 of 5 stars Reviewed 2 days ago NEW

From check in to check out it was just perfect. The front desk manager is just exceptional. He was very kind and friendly. the room was very clean and quite. they have a diner that is connected to the hotel which is great. the breakfast in the morning was good. yeah waffles!! we didnt have time to use the pool... More 

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Sydney, Australia
Level Contributor
77 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Best Western "Grand Venice" is a standard US chain hotel on the highway just outside Hagerstown, MD. The location is nice since it is easy to get to from I-70 but also close to town. The hotel is primarily a wedding and events center, so it is possible to get relatively cheap rates when nothing is going on at... More 

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A TripAdvisor Member
1 of 5 stars Reviewed 5 days ago NEW

Upon arrival we were asked to wait in the lobby for some time until one of the "bosses" could come to the hotel and deliver keys, for there were no keys on the premises to open any hotel doors! They charged me nearly double what the advertised price was and said they would "do what they could" about it....which ended... More 

Was this review helpful? Yes 1

Travelers are raving about these Hagerstown hotels

Orange, Connecticut
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Location: Convenient off the highway, although you have to drive through a run down, sketchy neighborhood before arriving. A man was digging through the trash right in front of the building when we arrived, which made our children nervous Lobby and Staff: The staff was helpful and courteous and the lobby was in good condition Room: The room was very... More 

Was this review helpful? Yes 1
Lancaster, United States
1 review
4 of 5 stars Reviewed 1 week ago

Very comfortable and accommodating. The beds were very comfy and the hotel in general was very nice. We have stayed here on numerous occasions and will stay again when in the area. Did not have any problems or issues!

Review collected in partnership with Best Western

Was this review helpful? Yes
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my first time at this specific location and it was great! All staff were exceptionally friendly from check-in to check-out. The continental breakfast set-up was very nice with slightly more choices than other regular Best Western locations, including breakfast Hot Pockets ad mini sausage biscuits. The room certainly surprised me in a great way as it was very... More 

Review collected in partnership with Best Western

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Lafayette, Indiana
Level Contributor
119 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 2 weeks ago

... we booked the room and didn't expect much but we were very pleasantly surpised. It was a large, standard King room with a fridge/microwave. Great tvee and nice desk set up. The room was clean and well stocked with supplies. We only stayed overnight so we didn't need maid service or anything extra. They were re-tiling the lobby, but... More 

Was this review helpful? Yes
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Diva L Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and excellent customer care and it pleases us when we have managed to do so. I have made sure to pass on your kind words to house keeping and the front desk staff as they... More 

Broadalbin, United States
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We have stayed at several hotels that offer a continental breakfast. This has got to be the worst. The breakfast room its self is way to small. The variety of food leaves a lot to be desired. The hotel is very nice. But I think the breakfast should be looked into.

Was this review helpful? Yes
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Gary B Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and excellent customer care and it is upsetting when we have, in some way, failed to do. I have looked into the continental breakfast issue. Though our selection is not too varied, we have tried... More 

Southington, Connecticut
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were pleasantly surprised at the quality of this Best Western. Rooms were nice. Hotel has a large lobby. Hotel has a covered walkway to the Hagerstown Diner. The food was good and very affordable. It was nice not to have to drive to a restaurant after driving all day.

Review collected in partnership with Best Western

Was this review helpful? Yes
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Mary Ann L Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and excellent customer care and it pleases us when we have managed to do so. It was nice to read your kind words concerning the restaurant attached to our property as well as your... More 

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