We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Hotel website
Hotel deals
431 Dual Highway, Hagerstown, MD 21740-2601
Special Offer
1,000 bonus reward points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
BEST WESTERN Grand Venice Hotel Wedding & Conference Center
View Map
Add Photo Write a Review

251 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    65
    83
    52
    31
    20
See reviews for
71
75
30
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (251)
  • Mar-May only
    (61)
  • Jun-Aug only
    (96)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (41)
All months
Pittsburgh
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Thankful that we only stayed one night. The only bright spot was at check-in. The clerk was very helpful. All downhill from there. The room we were given was dirty. The textured walls were chipping off and left piles of white dust anywhere it was not easy to get a vacuum. Non-smoking room, yet the sheet on one of the... More 

Was this review helpful? Yes
Ottawa, Ontario, Canada
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We had a good stay here but found that its location in the middle of the city to be very hectic and busy and not particularly attractive at night time. The staff was friendly, the continental breakfast was very basic with only bananas and some dirty looking oranges as the fruit selections. It's a nice enough place.

Was this review helpful? Yes
Virginia Beach, VA, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

They had motorcycle parking in front of the registration area which was nice. Didn't ask if they had cleaning stuff as advertised but I think it was available. Much better than a couple other "biker friendly" places I have stayed. HOG discount rate was good.

Review collected in partnership with Best Western

Was this review helpful? Yes
pittsburgh, pa
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

A less expensive alternative to the hotels closer to Antietam National Battlefield. The room was fine, comfortable beds and the breakfast was certainly adequate (bagels, bread, muffins, oatmeal, fruit, coffee). The only upgrade they need is putting exhaust fans in the bathrooms. With multiple guests in a room, after showers it gets quite steamy. It's only around 15 miles to... More 

Was this review helpful? Yes
Lucca, Toscana, Italy
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel is looking old and in need of an update. We did not expect much as the price was in the lower range of what we usually pay, but the room had a musty smell and there was black mold in the bathtub area.

Review collected in partnership with Best Western

Was this review helpful? Yes

Travelers are raving about these Hagerstown hotels

Middleboro, United States
1 review
3 of 5 stars Reviewed 1 week ago

From the advertisement and my previous experience at a Best Western, I was expecting better than what I experienced this time. The lobby was deceiving by showcasing a high end hotel, but when you went to the room you see a lower class of hotel room, plus. The ice machine was leaking and not working right. The unsanitary condition in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Binghamton, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel staff was wonderful. The desk clerks were very kind and accommodating to requests. The room itself was just ok. We had to move from our first room due to some bodily fluid stains on the bed which was disgusting. We did get get a credit for one night for that. The rooms aren't clean clean. we had to... More 

Was this review helpful? Yes
Maryland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me start by saying that the actual room in the hotel was ok. Not spectacular, a little worn, and with a broken lamp, which made the room a little dark. It was, however, a large clean room, and the beds were comfy. Now, the management of the hotel is another issue altogether. We found out after arriving in our... More 

Was this review helpful? Yes 1
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear catmomsheri First I would like to thank you for taking the time to review our hotel. We do try to give excellent guest service but in your case, we failed. For that, we are truly sorry. Now, onto the issues you experienced during your stay. I will try and keep them in the order that you mentioned simply because... More 

Fairview Park
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very dated hotel. Decor dreary. Room was spacious and reasonably clean but could have used some refreshing.Location was good. Okay for an overnight stop while traveling. Reasonable price. Breakfast not worth bothering with.

Review collected in partnership with Best Western

Was this review helpful? Yes
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Dolores L G Thank you so much for taking the time to review our hotel. Your words were encouraging and appreciated as we enjoy knowing exactly what we've done correctly and what, we could stand to improve upon as in the case of our breakfast bar or updating our room's decor. I would like to offer my assurances that... More 

Montrose, New York
Level Contributor
202 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice people, lovely rooms, great beds and very good value. A bit off I81 at the far end of Hagerstown, but, only 10 minutes drive through town. A really great place to stay when on the road. Hagerstown is a pretty little place as well.

Was this review helpful? Yes
VIktor N, General Manager at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Dear Bruce G Thank you so much for your feedback concerning your recent stay at our property. We pride ourselves on providing superior guest satisfaction and excellent customer care and it pleases us when we have managed to do so. If you are ever in our area again, please do not hesitate to give me a call at 301-733-0830 ext... More 

Questions? Get answers from hotel staff and past guests. Ask a question

62 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (27)
Viewed
View from room (1)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (8)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Business center/function rooms (3)
Viewed
Dining (4)
Viewed
Pool/beach area (4)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hagerstown hotels
1.8 mi away
Hampton Inn Hagerstown
Hampton Inn Hagerstown
#2 of 21 in Hagerstown
4.5 of 5 stars 375 reviews
3.3 mi away
Country Inn & Suites By Carlson, Hagerstown
0.5 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#9 of 21 in Hagerstown
4.0 of 5 stars 178 reviews
Show Prices
Show Prices
Show Prices
3.2 mi away
Ramada Plaza Hagerstown
Ramada Plaza Hagerstown
#7 of 21 in Hagerstown
4.0 of 5 stars 625 reviews
3.2 mi away
Homewood Suites Hagerstown
Homewood Suites Hagerstown
#1 of 21 in Hagerstown
4.5 of 5 stars 398 reviews
4.1 mi away
Microtel Inn & Suites by Wyndham Hagerstown
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay