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BEST WESTERN Grand Venice Hotel Wedding & Conference Center

2.5 of 5 431 Dual Highway, Hagerstown, MD 21740-2601
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
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187 reviews from our community

Traveler rating
    48
    62
    40
    20
    17
See reviews for
48
55
25
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (187)
  • Mar-May only
    (36)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (30)
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Rockville,Md., United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

As a frequent traveler between Pittsburgh and the DC/ Baltimore area I like using the Best Western in Hagerstown because of it's very convenient location.Located about a mile on US 40 there are over a dozen places for forasandwich,shakes & fries or a coffee at Starbucks! After traveling from Pittsburgh, I have an hr.to go anywhere in DC or the... More 

Review collected in partnership with Best Western

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bwsales
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were there for a leisurely weekend and the Front Desk staff was very helpful with directions and ideas for restaurants. Our room was very spacious and the beds were very comfortable. Slept like a baby!

Review collected in partnership with Best Western

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Tennessee
Top Contributor
64 reviews 64 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stopped here on the way to Baltimore. What a find!!! The room was big, beds comfortable, breakfast excellent, staff super friendly and helpful. It is a little off the beaten track, but well worth the trouble to find.

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Elizabeth City, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 10, 2014 via mobile

We stopped here when traveling to Chicago. Check in was very fast and easy. Bed was comfy, and shower was nice and hot. The only negative that I have is that there was a peculiar smell in the room, maybe like sewage or boiled eggs. Other guests were a little loud next door. Breakfast was nice.

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are glad that you enjoyed stay, and please know that we will be sure to look into the smell that you mentioned. I am not sure where that came from, but we will look into it! Thank you again for your feedback, and I hope... More 

Irving, United States
1 review
1 of 5 stars Reviewed October 28, 2014

Not clean or worth to stay in this place, the lobby and room were not cleaned for ages. the sheets and pillow covers were not ironed. Dont go by the pics for this particular hotel. The pillows were also really old and not comfortable. The shower place was not clean. The furniture looked like it was inherited from stone age... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests. We do apologize that you did not enjoy your stay, though I can confidently tell you that we do have staff onsite every day that thoroughly clean the lobby, guest rooms and the rest of the hotel. I will however share this review with our housekeeping... More 

Knoxville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 23, 2014

I stayed for 4 days. Each morning at the free breakfast, there was no orange juice available. They 'ran out'. How do you 'run out' of such a breakfast staple? Maybe to keep operating costs down? Also, EVERY morning, there were grounds in the coffee. How hard is it to make coffee without grounds in it? My suggestion, fill up... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are sorry that you did not enjoy our continental breakfast with Belgian waffles! We did unfortunately run out of Orange Juice for a couple days that week due to a transition in suppliers. As for the coffee, I have talked with my breakfast hostess to... More 

Deal Island, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2014

We stayed two nights at this hotel. Everyone on staff that we encountered was very polite and helpful. The hotel had a good central location with easy access to the major interstates. The hotel was nicely furnished and was very clean. We especially liked the complimentary coffee/tea and pastries in the lobby in the afternoon and evening.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for your recent review, we always appreciate hearing back from our guests! We are so thrilled that you enjoyed your stay! We like to provide coffee, tea and pastries in the afternoon when guests are checking in because we know many guests are traveling from far away and have been in a car a good while,... More 

Warren, Pennsylvania, United States
Top Contributor
54 reviews 54 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 14, 2014

We stopped here while traveling back home at the end of our vacation. From the outside, this hotel is beautiful and the entrance/lobby are welcoming. My husband observed the desk clerk trying to appease an unhappy customer with a light out in his room, and the clerk is telling the other customer that he was the only person working. My... More 

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review. We always appreciate hearing back from our guests! I am so sorry for any inconvenience you experienced during your trip. Please know that I have already addressed your concerns regarding the front desk agent, and please know that it is our policy to exceed guest expectations every time, and I am very sorry we... More 

Inglis, United States
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 14, 2014

We had stayed at this hotel several times over the past years as we traveled to PA. Therefore, we made a point to stop for the night. What a change! The breakfast which had been excellent, was horrible - both in quality and presentation. The benches had been removed to discourage vagrants from using them, which gives you some insight... More 

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review! We always appreciate hearing back from our guests! Please note I will be sure to address your concerns about the breakfast presentation with our staff to ensure that they are following our guidelines. I am not sure how it has changed, as we have offered the same items for the past 10 years, but... More 

Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 13, 2014 via mobile

Got it on groupon for 47 bucks. Friendly staff,great breakfast and severel local shops and restaurants. Got a great night sleep. A great deal for 47 bucks. I would reccomend this hotel. Also very close to major highways

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review! We always appreciate hearing back from our guests!! We are thrilled that you enjoyed your stay, and sincerely hope that you will return if ever in the area again!! More 

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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
Number of rooms: 86
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western
Hotel Style:
#10 Business Hotel in Hagerstown

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