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All 21 Hagerstown hotels

BEST WESTERN Grand Venice Hotel Wedding & Conference Center

2.5 of 5 Hotel   |   431 Dual Highway, Hagerstown, MD 21740-2601
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Ranked #15 of 21 Hotels in Hagerstown
A recent review
3 of 5 stars reviewed 6 days ago
Bruce G Vineland, NJ, United States
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173 reviews from our community

Traveler rating
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    59
    36
    18
    16
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46
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vineland, NJ, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Great staff, especially Michelle, who went out of her way to make sure we had everything we needed. Directions, restaurants, whatever we asked, she had an answer. Hotel is dated and could use a facelift. Was clean and everything worked, but was tired looking.

Review collected in partnership with Best Western

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California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

I stayed at this Best Western because I love the Best Western brand and it was close to where I needed to be on business. The front desk receptionist at check in was very nice and made me feel welcome but unfortunately I forgot her name. As I went to the room, the general manager Viktor made sure to introduce... More

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Kent, Ohio
Top Contributor
60 reviews 60 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in the Best Western in Hagerstown for a Labor Day weekend. We got a great price for the night on priceline. The hotel is easy to find, the staff is very nice and professional. The rooms were spacious and clean with super comfy beds. Even though the bathroom seemed updated, the paint was a little worn out. Standard... More

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for your recent review! We always appreciate hearing back from our customers! We are pleased to hear that you enjoyed your stay and everything was to your satisfaction. We strive to ensure a comfortable stay for our guests! We hope that you will consider staying with us once again if ever in the area! Thank you... More

st catherines, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

great staff made hotel experience a real pleasure. would stay here again. was a real good location when returning from Myrtle Beach. Lots of shopping and some very good reastaurants close by. there is also a beautiful part close by.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you so much for your recent review! We always appreciate hearing back from our customers! We are pleased to hear that you enjoyed your stay and everything was to your satisfaction. We strive to ensure a comfortable stay for our guests! We hope that you will consider staying with us once again if ever in the area! Thank you... More

Coventry, CT
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed overnight at the "Grand" Venice on a trip South for a family function. The hotel advertised itself as having almost innumerable amenities and gives the impression (online) that it is, in fact, rather "grand". While it's certainly not poor, only the foyer gives a grand impression. Beyond that, the hotel was quite average and lacking in some respects... More

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Rockville,Md., United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This Best Western offers a great advantage as you travel to DC, Baltimore or Dulles Airport. Easy to find and staff is always very anxious to please ! There are dozens of great restaurants on Dual highway !

Review collected in partnership with Best Western

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venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We especially appreciate hearing when guests have enjoyed there stay! Thank you again for staying with us, and we hope we will see you on your next trip through the area!!! More

hagerstown, United States
1 review
5 of 5 stars Reviewed August 26, 2014

the staff and location of this hotel are amazing. I use the hotel every time I am in Hagerstown md. I have seen wedding receptions there and also have gone for my own personal use. The atmosphere is very relaxing and when I use the internet is very speedy and has great service.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are thrilled that you enjoyed your stay and that you visit us regularly when traveling through the area! I hope that we continue to meet your expectations and provide you with superior customer service! Thank you again for your feedback, we hope to see you... More

Lewistown
Top Contributor
76 reviews 76 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed August 25, 2014

One night stopover. Very nice hotel. Some areas in the room needed a little sprucing up (few scuffed, scrapes in the paint) and the bathroom sink must have been recently replaced as there were missing tiles all around the sink. Otherwise it was very nice for the money we paid. The room was large and bed was comfortable. Breakfast was... More

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are glad that you enjoyed your stay, and you are correct the sinks in the bathrooms have been recently replaced, and please know that all tile work has since been completed! We hope that if you are ever in the area again, that you will... More

Cambridge, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 22, 2014 via mobile

We stayed here for one night, but the room we got smelled damp and stuffy. The bathroom smelled like someone left a wet towel lying in there for days, and the smell wafted into the main room area. The lights weren't very bright and the room felt dark and dim at night. The free breakfast was very good though. Fresh... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! I do apologize that your stay didn't meet your expectations, and please know that I have taken your concerns and addressed them with our staff so that we can continually upgrade our service and provide a superior product! Thank you again for your feedback! More

Richmond, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed August 12, 2014

Best Western Grand Venice Hotel and Conference Center is a very good value for the money - pleasant and helpful staff, comfortable bed, pleasant rooms, nice appearance. It's in a good location near major roadways if you are going to a place like Gettysburg as I was. I'll continue to stay there when I'm in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are thrilled that you have enjoyed staying with us, and appreciate that you visit us regularly when traveling through the area! We hope to see you again soon! More

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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
Number of rooms: 86
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western

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