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All 21 Hagerstown hotels

BEST WESTERN Grand Venice Hotel Wedding & Conference Center

2.5 of 5 Hotel   |   431 Dual Highway, Hagerstown, MD 21740-2601
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62%
Ranked #15 of 21 hotels in Hagerstown
A recent review
5 of 5 stars reviewed yesterday
DG9452 Tampa, Florida
  • Overview
  • Reviews (156)
  • Photos (37)
  • Amenities
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  • Room tips (21)
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156 people have reviewed this hotel

Traveler rating
    41
    52
    31
    17
    15
See reviews for
39
43
22
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was a nice hotel, the room and bathroom was clean, the linen and floor carpet was clean. The passage was wide and had a nice carpet. WiFi was free and adequate. There is a refrigerator and mcirowave in the room along with a coffee maker. There is hot breakfast with the usual stuff. Make your waffles, yougurt, juices, fruits,... More

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

Passing through on the way to DC. First thing was our smoke detector in the room kept chirping (like the battery was going dead). The manager "tried" to change it but broke it instead. He eventually called a maintenance man who told him how to remove it. He said there were no other available rooms, but I think he took... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our customers. I'm truly sorry that you did not enjoy your stay. Please note I will be sure to look into any issues with the hot tub and see that they are fixed immediately. Also we apologize for the inconvenience with the smoke alarm, but I am glad... More

2 reviews
4 of 5 stars Reviewed 1 week ago

Hotel had friendly, helpful,and nice staff. The lobby was very nice in appearance. Breakfast was average could had been better as juice machine was broken and had only microwave food for eggs and meat. The Breakfast room was located in a expanded hotel room.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our customers! We are glad that you enjoyed your stay and that our staff was able to help make it enjoyable! Thank you for choosing the Best Western Grand Venice, we hope if ever in the area again you will consider us once more! More

ispeakfoodtooblogger
Contributor
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Driving through the area looking for hotels to stay during a civil war history tour and found this place perfect for a last minute stop. The staff was super friendly and helped get us a room that fit all our needs. The check in process was quick and friendly. Got a nice room in the corner with a nice view... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review! We always love hearing back from our customers! We are glad that you chose to make a pit stop with us on your way through the area, and that you enjoyed your stay, and that staff was able to make your stay even more enjoyable! We are currently updating our hotel, so we hope... More

Terryville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We brought a girls fastpitch team for a tournament and we were treated perfectly by the entire staff. The price paid fit our needs perfectly and the location was spot on. We would definitely recommend this hotel for your next stay either alone or with a group.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review. We love hearing back from our customers! We are so thrilled that you enjoyed your stay and that the location worked well for you! We always enjoy seeing the teams come in over the summer and hear their stories of success from the tournaments! We hope that we will have the chance to see... More

Greenville, SC
Top Contributor
84 reviews 84 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here with three kids overnight on a road trip. Coming into town from the highway, at 25 miles per hour, I passed a few "invitations" from street walkers. Wasn't the best introduction. The hotel is comfortable, absolutely. But the décor is extremely worn and from decades past. Beds were very comfortable and clean. I cannot fathom how this... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review! We always appreciate hearing back from our customers. I'm thrilled that your stay was comfortable and that Michelle was able to be of assistance. We are currently in the process of updating our hotel, so we hope that if you travel this way in the future, you will stop back by and see us... More

Hagerstown, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

hot lobby, not cool noisy air conditioner and not adequate for the room no restaurant as it was under construction no local restaurant list to use as a guide no alcohol, found out the next morning that the "shop" was open to sell. In the morning waited 15 minutes at the desk for an attendant to show up. I kept... More

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! First off, let me apologize that you did not enjoy your stay, we strive to provide a clean, comfortable and courtesy environment for all of our guests and we're sorry that we did not live up to that for you! More

Columbus, OH
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I can't complain too much about this hotel -- Our stay was $54 per night through Priceline, including tax. We stayed one night while on a road trip to D.C. It was easy to find, and had ample parking in a well-lit lot. There are several late-night, and 24-hour fast food joints within walking distance should you arrive late. The... More

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests. We are glad that you enjoyed your stay, though we do apologize about the noise from the air conditioner. We will definitely take into consideration your comments on how we can approach updates in the future! Thank you for staying with the Grand Venice Best Western! More

Houston, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is the norm. Perfectly fine and good for our purposes. The staff, though, was friendly, helpful and helped us get our next accommodations. This is certainly over and above the call of duty. I would certainly pick this again if I was coming back to Hagerstown.

Review collected in partnership with Best Western

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are thrilled that you enjoyed your stay with us and we were able to meet your expectations! Also we love hearing back about our staff members, so thank you for including that in your review! We strive to promote a staff that is out going... More

Elkin, North Carolina
Senior Contributor
26 reviews 26 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This is not the worst hotel I've stayed in but it is a close second. The furniture in the room was stained and the floor appeared to not have been vacuumed in a while. I will not stay at this hotel again.

Was this review helpful? Yes
venicegrand, Director of Sales at BEST WESTERN Grand Venice Hotel Wedding & Conference Center, responded to this review

Thank you for your recent review, we always appreciate hearing back from our guests! We are sorry that you did not enjoy your stay, be sure we will look into why your room was not adequate and discuss any necessary steps with housekeeping! Please be sure to note that vacuuming is a part of our daily cleaning process after every... More

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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
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Also Known As:
Best Western Hagerstown
Hagerstown Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Number of rooms
86

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