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SpringHill Suites Hagerstown

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17280 Valley Mall Road, Hagerstown, MD 21740
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SpringHill Suites Hagerstown
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SpringHill Suites Hagerstown
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170 reviews from our community

Traveler rating
    76
    67
    19
    4
    4
See reviews for
77
45
10
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • All months
    (170)
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    (32)
  • Jun-Aug only
    (58)
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There are newer reviews for SpringHill Suites Hagerstown
See the most recent reviews
Washington DC, District of Columbia
Top Contributor
76 reviews 76 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 26, 2014

We stayed here to visit Antietam and Catoctin Mountain Park. It was well-located to both destinations. There are plenty of good places to eat nearby too. Being located in a mall complex makes the driving a bit weird, but it was manageable.

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OKLA
Top Contributor
130 reviews 130 reviews
70 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed October 20, 2014

There are several food choices adjoining the mall and more on the opposite side. Nice Springhill Suites, one of the larger ones (5 story). Fairly easy access off the Interstate. Nice, typical Marriott breakfast. Five-story Courtyard next door. We used Marriott points since the price seemed a little high to us. Wouldn't hesitate to stay again.

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Alexandria, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 17, 2014

This is a typical Marriott property, and I mean that in a good way. We had been biking on the C&O Canal and were glad to have the comfort, cleanliness, and amenities of the SpringHill. We were surprised and pleased to find the hotel provided a washer and dryer for guests. The staff was friendly and the room was clean... More 

Was this review helpful? Yes 1
Morgantown, West Virginia
Contributor
15 reviews 15 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 13, 2014

Clean, comfortable, and reasonably priced. Breakfast and Wifi are complimentary. The staff was pleasant and efficient. The hotel is in a great location, very near I 81, restaurants, the Valley Mall and close to I-70. I have stayed at this hotel several times for business a and pleasure and have never been disappointed.

Was this review helpful? Yes 1
Montreal, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 5, 2014

You will know what to expect at this chain hotel if you have stayed at any other Springhill. The rooms are standard issue, with perfectly adequate beds, linens and bathrooms. Air conditioning units could be a little quieter, but the noise level is no worse than other hotels with individual room a/c units. The desk staff are trained to be... More 

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Hagerstown M, General Manager at SpringHill Suites Hagerstown, responded to this review

Dear RickyRickardo Thank you for taking the time to provide feedback on your stay with us at the SpringHill Suites Hagerstown. We appreciate your comments about the cleanliness of our property as well as the politeness and well trained staff. Please accept our sincere apologies that we did not meet your needs You’re a valued customer; everything we do is... More 

Syracuse, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 2, 2014

Needed a stopover on a trip down south and price wise this hotel served our needs. Rooms were ok, nothing fancy, rooms were quiet and clean, true weakness was at breakfast. Staffer seemed overwhelmed and was quickly racing in and out. We were looking for a nice start to the day but area was way too packed with people, Most... More 

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Hagerstown M, General Manager at SpringHill Suites Hagerstown, responded to this review

Thank you for taking the time to provide feedback on your stay with us at the SpringHill Suites Hagerstown. We appreciate your comments about the breakfast attendent. Please accept our sincere apologies in regards to your comments. We will look at this to see how we can improve this issue. You’re a valued customer; everything we do is aimed at... More 

Long Island, New York
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 24, 2014

The hotel is very new and clean, and a fine budget choice. As others have mentioned, it is in the mall, and there are several restaurants within walking distance, which is nice. The pool and hot tub are small, but well maintained. I found the paper coffee cups in the room to be remarkably cheap - could a couple of... More 

Was this review helpful? Yes 2
Hagerstown M, General Manager at SpringHill Suites Hagerstown, responded to this review

Thank you for taking the time to provide feedback on your stay with us at the SpringHill Suites Hagerstown. We appreciate your comments about the your experience with our breakfast. Please accept our sincere apologies in regards to breakfast experience. We will look at this to see how we can improve this issue. You’re a valued customer; everything we do... More 

Barrie Ontario
Top Contributor
52 reviews 52 reviews
40 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed August 4, 2014 via mobile

We stayed for one night on our way to Virginia Beach. It was a perfect place to stop. Close to the Interstate and located beside a shopping mall. There is an Olive Garden and wine store within a 5 minute walk. Check-in was smooth and all the front desk staff were friendly. Room was great with 2 Queen beds and... More 

Was this review helpful? Yes 1
Hagerstown M, General Manager at SpringHill Suites Hagerstown, responded to this review

Thank you for taking the time to provide feedback on your stay with us at the SpringHill Suites Hagerstown. We appreciate your comments about the your experience with the breakfast.as well as the experience with our staff. Please accept our sincere apologies in regards to your comments . We will look at this to see how we can improve this... More 

Virginia
Top Contributor
200 reviews 200 reviews
49 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed August 3, 2014

We were amazed at the freshness and newness to this property. Everything at the Springhill was first rate. Breakfast was prepared well. Bedding was clean and inviting. Near I-81 but we didn't hear a sound. Being relatively close (walkable across a large parking lot) to Valley Mall and restaurants was a big plus.

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Greensboro, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 30, 2014

Room was clean and nice for our family. Breakfast was very average and no different than other hotels. This is not a good value in my opinion. Service was nice and check in was very easy. Very easy access to highway

Was this review helpful? Yes 1
Hagerstown M, General Manager at SpringHill Suites Hagerstown, responded to this review

Thank you for taking the time to provide feedback on your stay with us at the SpringHill Suites Hagerstown. Please accept our sincere apologies. We will look at this to see how we can improve the issues you mentioned in your survey. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience and... More 

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