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Country Inn & Suites/Hagerstown

2.5 of 5 17612 Valley Mall Road, Hagerstown, MD 21740
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Certificate of Excellence 2014
Country Inn & Suites/Hagerstown
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Country Inn & Suites/Hagerstown
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169 reviews from our community

Traveler rating
    79
    47
    22
    14
    7
See reviews for
67
44
3
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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There are newer reviews for Country Inn & Suites/Hagerstown
See the most recent reviews
Indian Trail, North Carolina
Top Contributor
86 reviews 86 reviews
34 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 6, 2014

We have stayed at this hotel a few times and originally chose it because of the convenient location off I81. It is easy access on and off I81. The hotel is located basically in the same complex area of the mall and several restaurants, yet far enough away to be quiet. The mall and some of the restaurants are within... More 

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HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@Home-By9: Thank you for staying at the Country Inn & Suites - Hagerstown, MD. We appreciate your continued business and appreciate your kind words. We also appreciate your feedback about the breakfast and will use it to improve our levels of quality and service offered at our hotel. We look forward to hosting you again the next your in the... More 

1 review
2 of 5 stars Reviewed January 3, 2014 via mobile

Some of the staff act like they hate there job. And dont realize that without consumer no job. Some seem like they would spit in the breakfast. With the attitudes they have. That would be the lady that cooks the breakfast. Some of the staff are pleasent

Was this review helpful? Yes
CarlsonRezidor, Online Customer Care at Country Inn & Suites/Hagerstown, responded to this review

We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. We also want to make sure our guests feel like they are visiting their home away from home. We apologize we did not meet these expectations. . To discuss your concern further, please contact Corporate... More 

Sherbrooke, Canada
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 1, 2014

It's was our second time in Country Inn by Carlson, and we were happy how the country inn hotels are looking good. Room are nice and well decorated and so clean, perfect breakfast and everything was still A-1. Pool was also very well and clean. We will stay there next time we'll go in this region. No bad things to... More 

Was this review helpful? Yes
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@belette: Thank you for staying at the Country Inn & Suites - Hagerstown, MD. We appreciate all of your kind words about the hotel and are glad that you want to come back! We look forward to seeing you the next time your travels bring us back to this region. Thanks again for taking the time to complete our review.... More 

Carolinas
2 reviews
5 of 5 stars Reviewed December 29, 2013 via mobile

This hotel was in a perfect location to break up our 12 hour trip. The hotel itself was clean, comfortable and child friendly with tons of restaurant and shopping options. A clean hotel is very important to me and this place was right on mark. Great price too! We will be back on our next road trip.

Was this review helpful? Yes
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@mhmorrell: Thank you for staying at the Country Inn & Suites - Hagerstown, MD. Many travelers take advantage of our great location in proximity to I - 81 and I - 70. I am glad to see that you found this to be a great feature. We cannot wait to see you on your next stay! Have a great weekend!... More 

Chester, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 29, 2013

Dirty, dated,noisy, just plain out disappointed. The outside and lobby are just there to bait you in for the worst night of your life. Every step you take you'll hear a thud. If you do stay here when you walk take notice of the sound your foot makes and get use to it.The walls are made of paper and not... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites/Hagerstown, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care. More 

Summerfield, North Carolina
1 review
5 of 5 stars Reviewed December 28, 2013

So glad we chose to stay here. Excellent room w king bed and pullout sofa bed for great AAA rate. Breakfast exceeded expectations w eggs, sausage, waffles, yogurt. Comfy bed and spacious room. Traveling w teenager so wifi was a plus also. We will be back!

Was this review helpful? Yes
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@summerfieldanne: Thank you for your business at the Country Inn & Suites - Hagerstown. We are thrilled that you exnjoyed your time with us and were able to take advantage of some of our great amenities here at our property. We look forward to hosting your the next time your travels bring you to Hagerstown, MD. Have a great weekend!... More 

Cranberry Twp
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 25, 2013 via mobile

I travel a lot and this hotel rates high on.the list for price its clean rooms r spacious good breakfast WiFi laundry facilities r cheap 1$ each to wash and dry and dryer drys u clothes in one cycle staff is nice I will be here again...

Was this review helpful? Yes
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@David G: Thank you for taking the time to complete a guest review as well as for your business! We appreciate your kind words about our hotel and some of the items that we offer for our guests. Being on the road is challenging enough - so we are glad that we helped to make life a little easier by... More 

Eatontown, New Jersey
2 reviews
5 of 5 stars Reviewed December 17, 2013

every time I go to Maryland I stay at the country inn in Hagerstown.my last visit was December 11TH-12TH 2013 this country inn is very nice-clean -quiet.the mall is right there.plenty of places to eat.i always go to the olive garden.the service is very good.the prices are good.the food is excellent.at the country inn the rooms are very nice -clean-quiet... More 

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HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@avenkelmike: Thank you for staying at the Country Inn & Suites Hagerstown! We appreciate all of your compliments about our hotel and staff! Come see us again soon! Thanks, Colin Hitt Interim GM More 

DMV
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 5, 2013

Stayed one night, the room was clean, modern and spacious! The hotel itself was welcoming & warm. I didn't eat breakfast there so I can't comment, but it did smell good! The snacks that they have available at their little store was a plus for the late night munchies.The front desk personnel was very customer service friendly, they offered me... More 

Was this review helpful? Yes
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@Lifeof4: Thank you for staying with us back in November! We appreciate your business and your feedback! We look forward to hosting you again - should your travels bring you back to the Hagerstown - area. Have a great weekend, Colin Hitt Interim GM More 

Loudon, Tennessee
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

I've usually been happy with Country Inn & Suites but this was the best one I've ever stayed at. Our room was larger than usual and had a sitting area with a couch and chair. The bed was very comfortable and the room was super clean. The breakfast room was large and the selection was better than average. Besides for... More 

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Additional Information about Country Inn & Suites/Hagerstown

Address: 17612 Valley Mall Road, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites/Hagerstown 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Country Inn And Suites/Hagerstown
Country Inn & Suites/Hagerstown Hotel Hagerstown
Country Inn Hagerstown
Hagerstown Country Inn
Hotel Style:
#9 Business Hotel in Hagerstown

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