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Country Inn & Suites By Carlson, Hagerstown

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17612 Valley Mall Road, Hagerstown, MD 21740
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Country Inn & Suites By Carlson, Hagerstown
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241 Reviews from our TripAdvisor Community

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Traveler rating
    106
    72
    33
    19
    11
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99
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Country Inn & Suites By Carlson, Hagerstown
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Stouffville
Level Contributor
55 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed February 27, 2015 via mobile

We've stayed at many Country Inn & Suites and this one did not measure up. Room phones didn't work, so when loud talking and heavy cigarette smoke was coming into room in middle of the night we couldn't even call front desk to report it. Fridge had to be unplugged because it squeaked. Manager doesn't seem to care enough to... More 

Was this review helpful? Yes
Stacie B, General Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed February 5, 2015

Booked through Priceline and told about doing so 3 times by 2 desk clerks. Seems this unit does not appreciate doing so. Room had mold from water leak over window. Filthy what appeared to be "human" stains and cigarette burns on one of the bedspreads. Complaint to desk clerk who replied, can not change bedspread because it's a divan. Owner/manager... More 

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Stacie B, General Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. Since your stay, we have made some improvements within the rooms by applying new paint and are waiting for the new carpet to arrive. We have also purchased all new bedding and linen. We take this very seriously... More 

Monroeville, NJ
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 1, 2015

The was my first experience with Country Inn and Suites and I was THRILLED. The rooms were spacious, clean and comfortable. The lobby is beautiful with a big roaring fireplace. Gotta love the free cookie at checkin, the amenities are well kept and the breakfast was delicious! I will stay with this chain again!

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Charlotte, North Carolina
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 7, 2015

We were doing our annual trip from NC to PA after Christmas to visit family and decided to stop overnight and split up the trip. We have always been happy with Country Inn & Suites but had never stayed at the one in Hagerstown, MD. We have two boys and always stay in one room. In Hagerstown, we got the... More 

Was this review helpful? Yes 2
Berwick, Maine
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 7, 2015

My husband and I stopped here for one night on our way south. It was a very convenient location, right off the highway and near several restaurants. It is located right in a shopping mall area which some might also find convenient. We were concerned that it may be a bit noisy, but it was not. The rooms were comfortable... More 

Was this review helpful? Yes 1
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