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Country Inn & Suites/Hagerstown

2.5 of 5 17612 Valley Mall Road, Hagerstown, MD 21740
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Certificate of Excellence 2014
Country Inn & Suites/Hagerstown
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Country Inn & Suites/Hagerstown
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179 reviews from our community

Traveler rating
    83
    49
    23
    15
    9
See reviews for
69
48
4
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stouffville
Top Contributor
55 reviews 55 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars NEW via mobile

We've stayed at many Country Inn & Suites and this one did not measure up. Room phones didn't work, so when loud talking and heavy cigarette smoke was coming into room in middle of the night we couldn't even call front desk to report it. Fridge had to be unplugged because it squeaked. Manager doesn't seem to care enough to... More 

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Stacie B, General Manager at Country Inn & Suites/Hagerstown, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Booked through Priceline and told about doing so 3 times by 2 desk clerks. Seems this unit does not appreciate doing so. Room had mold from water leak over window. Filthy what appeared to be "human" stains and cigarette burns on one of the bedspreads. Complaint to desk clerk who replied, can not change bedspread because it's a divan. Owner/manager... More 

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Stacie B, General Manager at Country Inn & Suites/Hagerstown, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. Since your stay, we have made some improvements within the rooms by applying new paint and are waiting for the new carpet to arrive. We have also purchased all new bedding and linen. We take this very seriously... More 

Monroeville, NJ
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The was my first experience with Country Inn and Suites and I was THRILLED. The rooms were spacious, clean and comfortable. The lobby is beautiful with a big roaring fireplace. Gotta love the free cookie at checkin, the amenities are well kept and the breakfast was delicious! I will stay with this chain again!

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Charlotte, North Carolina
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 7, 2015

We were doing our annual trip from NC to PA after Christmas to visit family and decided to stop overnight and split up the trip. We have always been happy with Country Inn & Suites but had never stayed at the one in Hagerstown, MD. We have two boys and always stay in one room. In Hagerstown, we got the... More 

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Berwick, Maine
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 7, 2015

My husband and I stopped here for one night on our way south. It was a very convenient location, right off the highway and near several restaurants. It is located right in a shopping mall area which some might also find convenient. We were concerned that it may be a bit noisy, but it was not. The rooms were comfortable... More 

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1 review
4 of 5 stars Reviewed December 15, 2014

Rooms were comfortable, and beds comfortable. Location was good for us, and shopping and food nearby. I liked that the thermostats in the rooms were on the wall, and we could control the heat well. The entry was very welcoming. Breakfast was okay, but not great.

Review collected in partnership with Country Inns & Suites By Carlson

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Additional Information about Country Inn & Suites/Hagerstown

Address: 17612 Valley Mall Road, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites/Hagerstown 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Country Inn And Suites/Hagerstown
Country Inn & Suites/Hagerstown Hotel Hagerstown
Country Inn Hagerstown
Hagerstown Country Inn
Hotel Style:
#9 Business Hotel in Hagerstown

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