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All 21 Hagerstown hotels

Country Inn & Suites/Hagerstown

2.5 of 5 Hotel   |   17612 Valley Mall Road, Hagerstown, MD 21740
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Ranked #10 of 21 hotels in Hagerstown
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
hockeymom56 Martins Ferry, OH
  • Overview
  • Reviews (128)
  • Photos (28)
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  • Room tips (21)
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128 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
New Jersey
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

I am sharing my experience on Tripadviisor because my completed survey upon departure was not given the attention it deserved. Rather than addressing my concerns during my stay, I was sent a "template apology" which implies no one actually cares about my experience. However, I have been receiving marketing messages for various promotions, but I will certainly disregard them. Let... More

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CarlsonRezidor, Online Customer Support at Country Inn & Suites/Hagerstown, responded to this review

We are sorry your stay did not meet your expectations and that Online Customer Support failed to address your concerns. We would like to hear more about your stay, please contact Corporate Customer Care. More

Mechanicsburg, Pennsylvania
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Based on the reviews, I made a reservation at this hotel for a weekend getaway for my husband and myself. Upon entering the building the flowers were dead in the planters at the entrance and it got worse from there. The first room we were given, had peeling wallpaper, stained carpets, filthy windows and the dirty bathtub. We called the... More

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites/Hagerstown, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. More

Martins Ferry, OH
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I reviewed many hotels in Hagerstown and then decided on this hotel. For the price, this is a very nice hotel! The room was clean and quiet, and the morning breakfast was delicious. The lady who was the server at the breakfast was so friendly. It was convenient to many restaurants. We would stay here again.

Was this review helpful? Yes 1
Top Contributor
102 reviews 102 reviews
41 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was warmly welcomed by Rocky Frye. We didn't have a room booked so I was happy to know they had a room. They have cookies that are wrapped up and are at the front desk. They have coffee and tea in the lobby. Our room was nice. We used a coupon from the books you get a visitor center.... More

Was this review helpful? Yes 2
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel suited us just fine. A little hard to find among the mall parking lot ,but a nice place. The staff was great. The room are bigger than most,very comfortable, and clean. The kids enjoyed the pool which was not big but the water do not seem fresh. It was like a sauna in the pool area not for... More

Was this review helpful? Yes 1
Clifton, New Jersey, United States
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveled to Hagerstown for an overnight stay. Arrived late in the evening. Shelley got me checked in quickly and in no time I was in my room. Upon inspection, the bedding was clean as was the rest of the room. The was a small patch job near the ceiling of the bathroom, but overall the room was great! I didn't... More

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Greenfield Center, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 24, 2014

We stopped at this hotel as a pit stop during a long trip to North Carolina. It was a nice place to crash for the the night, and get some sleep. Although we didn't use many amenities, we did enjoy the continental breakfast the next morning. The breakfast had a lot of diverse options and the woman who runs the... More

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Montreal, Canada
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 21, 2014

wow, i've been there for the second times, and believe me it won't be the last, nice staffs at the lobby, great breakfast, extra clean room, pool and gym, excellent, also close to huge shopping center and nice restaurant, it is a must.

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Durham, North Carolina
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 14, 2014

We had a great night here - we'll definitely stay here again the next time we're passing through. The staff throughout the hotel were so friendly - at check in and the next day at breakfast. Our son really enjoyed the pool, which was very clean, and new.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2014

I walked into a beautiful lobby with a roaring fireplace. Shelly checked me in , and even though I didn't have a reservation, she was quick to get me in. The rate was great and the room clean. The breakfast in the morning was more than what I'm used to getting. The breakfast lady was a delight. I would definitely... More

Was this review helpful? Yes 1
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Additional Information about Country Inn & Suites/Hagerstown

Address: 17612 Valley Mall Road, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites/Hagerstown 2.5*
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Also Known As:
Country Inn And Suites/Hagerstown
Country Inn & Suites/Hagerstown Hotel Hagerstown
Country Inn Hagerstown
Hagerstown Country Inn

28 photos of this hotel

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Hotel & grounds (4)
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Other (6)

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All management photos (12)
Hotel & grounds (2)
Pool/beach area (1)
Room/suite (4)
Dining (1)
Other (4)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Hagerstown #9 Business Hotel in Hagerstown
Hotel Class
Number of rooms

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