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Country Inn & Suites/Hagerstown

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17612 Valley Mall Road, Hagerstown, MD 21740
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Country Inn & Suites/Hagerstown
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Country Inn & Suites/Hagerstown
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180 reviews from our community

Traveler rating
    83
    49
    24
    15
    9
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69
48
5
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canandaigua, New York
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff was friendly and courteous. The room (#412) was MEH... ...there were cigarette burn holes in the comforter (in a non smoking room) ...the TV in the living room didn't work ...the chair and love seat in the living room were badly stained ...the phone by the bed didn't work The free breakfast was the highlight of the experience.... More 

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Stouffville
Top Contributor
55 reviews 55 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We've stayed at many Country Inn & Suites and this one did not measure up. Room phones didn't work, so when loud talking and heavy cigarette smoke was coming into room in middle of the night we couldn't even call front desk to report it. Fridge had to be unplugged because it squeaked. Manager doesn't seem to care enough to... More 

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Stacie B, General Manager at Country Inn & Suites/Hagerstown, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 5, 2015

Booked through Priceline and told about doing so 3 times by 2 desk clerks. Seems this unit does not appreciate doing so. Room had mold from water leak over window. Filthy what appeared to be "human" stains and cigarette burns on one of the bedspreads. Complaint to desk clerk who replied, can not change bedspread because it's a divan. Owner/manager... More 

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Stacie B, General Manager at Country Inn & Suites/Hagerstown, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. Since your stay, we have made some improvements within the rooms by applying new paint and are waiting for the new carpet to arrive. We have also purchased all new bedding and linen. We take this very seriously... More 

Monroeville, NJ
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 1, 2015

The was my first experience with Country Inn and Suites and I was THRILLED. The rooms were spacious, clean and comfortable. The lobby is beautiful with a big roaring fireplace. Gotta love the free cookie at checkin, the amenities are well kept and the breakfast was delicious! I will stay with this chain again!

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Charlotte, North Carolina
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 7, 2015

We were doing our annual trip from NC to PA after Christmas to visit family and decided to stop overnight and split up the trip. We have always been happy with Country Inn & Suites but had never stayed at the one in Hagerstown, MD. We have two boys and always stay in one room. In Hagerstown, we got the... More 

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Berwick, Maine
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 7, 2015

My husband and I stopped here for one night on our way south. It was a very convenient location, right off the highway and near several restaurants. It is located right in a shopping mall area which some might also find convenient. We were concerned that it may be a bit noisy, but it was not. The rooms were comfortable... More 

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