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All 20 Hagerstown hotels

Country Inn & Suites/Hagerstown

2.5 of 5 Hotel   |   17612 Valley Mall Road, Hagerstown, MD 21740
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Ranked #10 of 20 hotels in Hagerstown
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
WanderingRose36 Masschusetts
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114 people have reviewed this hotel

Traveler rating
    55
    29
    15
    11
    4
See reviews for
38
34
1
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Masschusetts
Contributor
18 reviews 18 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is the 2nd time we have stayed at this hotel. Excellent staff who go out of their way to be helpful. Hotel is very clean and updated and we got an great rate from the CI&S web site. Mattress & linens clean and comfortable. Good breakfast bar with friendly staff. Great location as it is next to the mall... More

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Stillwater, New Jersey, USA
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night on the way to a convention. Hotel was clean and comfortable. The staff was very friendly. The hotel is located across the street from an upscale mall with many restaurants and shops.

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PAXTON
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We moved from another hotel to this hotel and were quite pleased. The hotel seems new and updated and the staff was super nice. The room was clean and we enjoyed having 2 separate rooms especially since we had a fussy baby keeping us up at night. The room had nice storage with 2 closets, room under the sink, 2... More

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Hdjdjndfkf
1 review
1 of 5 stars Reviewed March 14, 2014 via mobile

Advertises internet - hasn't worked a single night for a week. Rooms haven't been updated in a decade or so. Plenty of patchwork done along the tops of the wall. Many other hotels nearby that are surely better.

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Stacie B, General Manager at Country Inn & Suites/Hagerstown, responded to this review

Hello, I would like to first thank you for choosing to stay with us. It was a pleasure to have you. I wanted to take the time to apologize for the experience you received. We are currently working on a bunch of projects which include internet, room maintenance, and repainting the indoor pool. It is our goal to exceed every... More

Senior Contributor
39 reviews 39 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 30, 2014

Can't beat the value. Large, spacious, clean room. Includes frigde and microwave. Perfect for families. Has heated indoor pool! Right beside large shopping mall! Front desk was more than polite and accommodating. Has large, hot breakfast as well!

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HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@Cparsons0414: Thank you for staying at the Country Inn & Suites - Hagerstown, MD. We appreciate you taking the time to complete a review and for your kind words about our hotel. We look forward to hosting you again the next time that you are back in the Hagerstown - area. Thank you for your business, Colin Hitt Interim GM More

Indian Trail, North Carolina
Top Contributor
62 reviews 62 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 6, 2014

We have stayed at this hotel a few times and originally chose it because of the convenient location off I81. It is easy access on and off I81. The hotel is located basically in the same complex area of the mall and several restaurants, yet far enough away to be quiet. The mall and some of the restaurants are within... More

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HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@Home-By9: Thank you for staying at the Country Inn & Suites - Hagerstown, MD. We appreciate your continued business and appreciate your kind words. We also appreciate your feedback about the breakfast and will use it to improve our levels of quality and service offered at our hotel. We look forward to hosting you again the next your in the... More

1 review
2 of 5 stars Reviewed January 3, 2014 via mobile

Some of the staff act like they hate there job. And dont realize that without consumer no job. Some seem like they would spit in the breakfast. With the attitudes they have. That would be the lady that cooks the breakfast. Some of the staff are pleasent

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CarlsonRezidor, Online Customer Care at Country Inn & Suites/Hagerstown, responded to this review

We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. We also want to make sure our guests feel like they are visiting their home away from home. We apologize we did not meet these expectations. . To discuss your concern further, please contact Corporate... More

Sherbrooke, Canada
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 1, 2014

It's was our second time in Country Inn by Carlson, and we were happy how the country inn hotels are looking good. Room are nice and well decorated and so clean, perfect breakfast and everything was still A-1. Pool was also very well and clean. We will stay there next time we'll go in this region. No bad things to... More

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HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@belette: Thank you for staying at the Country Inn & Suites - Hagerstown, MD. We appreciate all of your kind words about the hotel and are glad that you want to come back! We look forward to seeing you the next time your travels bring us back to this region. Thanks again for taking the time to complete our review.... More

Carolinas
2 reviews
5 of 5 stars Reviewed December 29, 2013 via mobile

This hotel was in a perfect location to break up our 12 hour trip. The hotel itself was clean, comfortable and child friendly with tons of restaurant and shopping options. A clean hotel is very important to me and this place was right on mark. Great price too! We will be back on our next road trip.

Was this review helpful? Yes
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review

@mhmorrell: Thank you for staying at the Country Inn & Suites - Hagerstown, MD. Many travelers take advantage of our great location in proximity to I - 81 and I - 70. I am glad to see that you found this to be a great feature. We cannot wait to see you on your next stay! Have a great weekend!... More

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Additional Information about Country Inn & Suites/Hagerstown

Also Known As:
Country Inn & Suites/Hagerstown Hotel
Country Inn & Suites/Hagerstown Hotel Hagerstown
Country Inn And Suites/Hagerstown
Country Inn Hagerstown
Hagerstown Country Inn
Address: 17612 Valley Mall Road, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 20 hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites/Hagerstown 2.5*
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