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Country Inn & Suites/Hagerstown

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17612 Valley Mall Road, Hagerstown, MD 21740
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Country Inn & Suites/Hagerstown
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Country Inn & Suites/Hagerstown
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188 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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Jeannette, Pennsylvania
Top Contributor
57 reviews 57 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel 2 years ago and it was great - I prefer Country Inn and Suites because they are always well taken care of. This time I called last minute and had to take one of two rooms left which happened to have the kitchen unit in it - which wasn't a problem. Bed was comfortable and... More 

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Canandaigua, New York
14 reviews 14 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 9, 2015

The staff was friendly and courteous. The room (#412) was MEH... ...there were cigarette burn holes in the comforter (in a non smoking room) ...the TV in the living room didn't work ...the chair and love seat in the living room were badly stained ...the phone by the bed didn't work The free breakfast was the highlight of the experience.... More 

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Top Contributor
55 reviews 55 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed February 27, 2015 via mobile

We've stayed at many Country Inn & Suites and this one did not measure up. Room phones didn't work, so when loud talking and heavy cigarette smoke was coming into room in middle of the night we couldn't even call front desk to report it. Fridge had to be unplugged because it squeaked. Manager doesn't seem to care enough to... More 

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Stacie B, General Manager at Country Inn & Suites/Hagerstown, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask... More 

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