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Country Inn & Suites By Carlson, Hagerstown, MD

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17612 Valley Mall Road, Hagerstown, MD 21740
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Country Inn & Suites By Carlson, Hagerstown, MD
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208 Reviews from our TripAdvisor Community

Traveler rating
    95
    60
    27
    17
    9
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82
54
7
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (36)
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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The best thing was the breakfast. But there was a roach in our bathroom that we killed ourselves and the staff merely said "I'm sorry." Also the room had an unusual, though not necessarily unpleasant, smell. By morning it smelled like cigarettes. A neighboring room I suspect. Even though all rooms are supposed to be non-smoking.

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Elizabethtown, Kentucky
Top Contributor
118 reviews 118 reviews
78 hotel reviews
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stay for 4 nights and found that this place was good, but could have been better with a few things. Out sheets were too small for our pillow top mattress and kept coming off along with a mattress pad that was torn and in need of being replaced. The beds were great and the room was quiet. Breakfast was... More 

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

hotel was in a good location. First room I was checked into was not clean. Housekeeping had not completed their job - there was trash on the floor, trashcans had not been emptied, carpets had not been swept. I went back to the front desk - and was accommodated in an alternate room - when I took a shower -... More 

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A TripAdvisor Member
3 of 5 stars Reviewed 5 days ago NEW

but finely not the best. first impressions in the lobby were good, looked well kept, clean, albeit with a few dead light bulbs... but that's down in the weeds. my positive impression was slowly leveled once i got to my room. a metal panel overhead in the bathroom was very rusty, toilet seat didn't look very clean, and the sink... More 

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Goldsboro, North Carolina
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Room was clean and staff very friendly. Everywhere we went someone was cleaning - elevators, windows, etc. The Internet needs some work as it slowed down late in the day and several times we found ourselves totally disconnected. Beds were very comfortable and hotel quiet. Located in the mall parking lot it was close to restaurants. There was even a... More 

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Alexandria, Virginia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Overall, our stay at this hotel was superb! From the moment we checked in, we were greeted with extreme professionalism. The staff was helpful, and upon our request, we were quickly furnished with a crib. Our room was clean and comfortable, and we loved our hot breakfast. The breakfast attendant kept the food coming, while maintaining a clean dining area.... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Hickory, North Carolina
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

The quality of this hotel has declined from previous stays- Front desk staff were absent on 2 occasions and were not at all friendly or welcoming. Our room had hairs in the bathroom. The room was infested with ants. The problem was reported to the front desk, but they could not care less...

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Pasadena, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

we stayed on the third floor quiet rooms were very clean air conditioning the refrigerator works great hotel staff was very friendly I run with a traveling softball team you're in Hagerstown this is the place to stay

Review collected in partnership with Country Inns & Suites By Carlson

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