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Country Inn & Suites By Carlson, Hagerstown

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17612 Valley Mall Road, Hagerstown, MD 21740
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Country Inn & Suites By Carlson, Hagerstown
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326 Reviews from our TripAdvisor Community

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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 3 days ago NEW

So glad we happened upon this Inn. After 8 hours of driving in a snowstorm, we selected this place for its location. Room was spacious, bed very comfortable, good sized marble tiled bathroom, clean and quiet. Breakfast was delicious and in lovely room with granite tables. Lobby very inviting with fireplace, and fitness center and pool very convenient. Located by... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank alansK1089LS
Brick, NJ
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Clean room, updated furnishings, comfortable bed (except for the miniature pillows that resembled throw pillows).Breakfast was decent (waffles, egg, sausage, cold cereals and baked goods, etc.) Lots of kids at the hotel using the pool so I assume the pool was good. We didn't have time for the pool but you could hear the kids screaming from the lobby. At... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank JohnB_From_Jersey
Management response:

I am happy to see that you enjoyed your stay with us, despite the unfortunate hot water issue. You are correct that this has not previously been an issue at our property. The hot water heater malfunctioned but was fixed that same day. I am so glad that you are willing to give us another chance. We look forward to... More 

Lewes Beach, Delaware, United States
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Booked a room for a funeral I needed to attend. Took a shower in morning and water never was hot . Booked hotel because of indoor pool. Wet towels were lying everywhere around pool and water was cold. Could her people around us and was woken up by them. Coffee was not good. Tv did not have a guide so... More 

Helpful?
Thank Emma P
Nick B, Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review

Hi Emma P! Sorry to hear the circumstances in which you visited our property. I will be sure to address the issues you've listed here. Hope to see you back sometime in the future for a more pleasurable experience. More 

winchester, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here a few times and it's a very good hotel priced less than most. But, no Verizon signal for phone, but good internet connection. Breakfast very good, hotel is showing a little ware, like stains on the carpet and one room we had, had a torn curtain. Pool is dimly lit at night, but no chemical smell, no hot... More 

Helpful?
Thank Michael F
Carolina, Puerto Rico
Level Contributor
95 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Several problems for me; I travel frequently for business... first thing were my bed's pillows (4 of them)... they were very, very tiny and sort of hard...they seemed more decorative than really usable for sleep there was an extra good pillow in the closest which I opened up and used.... there were not very many electrical outlets easily accessible... I... More 

Helpful?
Thank gary c
Ohio
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean and spacious room. It had everything we needed except cell phone chargers. They have a very good breakfast. We would stay there again. Restaurants and mall are directly out the front door. Nice location.

Helpful?
Thank joyfuldog
Nick B, General Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review

Thanks for staying with us! We look forward to seeing you in the future. More 

OH
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 6, 2016

We made reservations at this hotel and was looking forward to this stay. However, the hotel was not able to fulfill our request so we had to move to another stay after our arrival. I contacted the manager , Nick Banks the following Monday to explain the situation. I had made a note in the comment field of this request... More 

Helpful?
1 Thank JKLMHUMP
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Hagerstown, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service and we are very sorry that we did not live up to this. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the... More 

On The Road
Level Contributor
144 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
4 of 5 stars Reviewed January 5, 2016

I visited this property back in 2013, and needed a place to stay on Christmas Eve this year during a long drive from our home to the in-laws for Christmas the next day. Another late night check in, we were the last to check in for the night, so we were greeted by name. Nice touch after driving several hours!... More 

Helpful?
Thank admit_it
Questions? Get answers from hotel staff and past guests. Ask a question

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