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Sleep Inn & Suites Hagerstown

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18216 Col Henry K Douglas Dr, Hagerstown, MD 21740
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Sleep Inn & Suites Hagerstown
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Sleep Inn & Suites Hagerstown
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160 reviews from our community

Traveler rating
    70
    62
    19
    6
    3
See reviews for
61
35
10
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (160)
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    (41)
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There are newer reviews for Sleep Inn & Suites Hagerstown
See the most recent reviews
Long Beach, New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 6, 2015

Will never stay here again or even recommend it to anyone who is passing through the area. The management at this hotel is a joke. Wrongfully accusing family members of vandalizing a room is quite unprofessional. We have been coming to this place for years and never had a problem and even decided to stay there while it was under... More 

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2015

Very clean, modern hotel. Generous breakfast buffet, good wifi. The pool/hot tub was a bonus as well. The room was comfortable and clean. I usually prefer rooms with bathtubs, but the shower was very large and the water pressure was good. Overall a great experience. We'd definitely stay here again.

Was this review helpful? Yes 1
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 29, 2014

We stayed here on our way south. Very nice hotel. The room was clean, the breakfast was well prepared and had a good selection. Also, the young man who took our reservations was very helpful and pleasant. I would definitely recommend this hotel

Was this review helpful? Yes 2
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

1 review
3 of 5 stars Reviewed December 27, 2014

Very nice hotel and very clean. housekeepers (vicki candi ceaira) were very nice and cleaned my room very well front desk (kathy and Rebekah) are very nice thank you all I would recommend every to come and stay

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, John DelloStritto... More 

cincinnati, ohio
Top Contributor
119 reviews 119 reviews
16 hotel reviews
212 helpful votes 212 helpful votes
5 of 5 stars Reviewed December 17, 2014

We stayed with the SI brand for 6 or 8 years now because of the standardization of their buildings, consistent cleanliness of the units, moderate pricing, above average though not exceptional amenities, free breakfast, uniformly excellent experience with staff, and a rewards program that is reasonable and realistic. The updates and upgrades in décor, mattresses, and TV's over the last... More 

Was this review helpful? Yes 1
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Odenton, Maryland
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 16, 2014

Stayed at this hotel with my dog last weekend. I hadn't stayed there for about 8 years and I can recall back then I wasn't too impressed but since it's been recently renovated I figured I would give it a try. The staff who checked me in were very nice. I got to my room and noticed that there was... More 

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

York, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2014

The staff are courteous and professional. The Inn's front desk people are great! The breakfast bar persons are so helpful, and keep things filled up constantly. Cleaning staff needs corrected in tips.

Was this review helpful? Yes 2
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Dover, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed November 4, 2014

We had stayed at this hotel years ago & went back again because we had enjoyed it back then. Really liked the new décor & updated rooms. Very clean & quiet. I booked thru Choice hotels who mistakenly marked the wrong room type which could have been disappointing but the staff member quickly found a solution which made us happy.... More 

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

La Crosse, Wisconsin, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 31, 2014

We travel a fair amount but had never stayed at a Sleep Inn before and I will never go to another one. Room was very clean but no bedside lamps for reading and no bath tub unless you get the handicapped room. For the price, I certainly expected it would have those basic items! Come on Sleep Inn....those aren't upgraded... More 

Was this review helpful? Yes 2
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

NC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 31, 2014

This was our third stay here and as always,these people aim to please,and they do.We stay here for the National Terrier Trial,and our dogs are welcome here too.The rates are reasonable,the rooms clean,and the surroundings are lovely.I love the back rooms that look out over the peaceful pastures with flocks of grazing sheep.The hotel is convenient to restaurants and shops,yet... More 

Was this review helpful? Yes 1
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

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