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Sleep Inn & Suites Hagerstown

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18216 Col Henry K Douglas Dr, Hagerstown, MD 21740
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Sleep Inn & Suites Hagerstown
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Sleep Inn & Suites Hagerstown
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171 Reviews from our TripAdvisor Community

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Traveler rating
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    64
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (41)
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There are newer reviews for Sleep Inn & Suites Hagerstown
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Kettering, Ohio
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 8, 2015

We stopped here as a mid-point on our travels, mainly because it is dog friendly and the rates are very affordable. Their pet policy is that one person must be in the room with the pet at all times. We stayed on a Sunday night so it was fairly quiet. The hotel is also far enough from the road so... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2015

Every summer my wife, son, dog and I drive from Kentucky to New England. One of our traditions for the past decade has been to stay at the "Sheep Inn" here on our way home. There is a sheep farm behind the building. If this is not the top motel under the Sleep Inn brand, I am not sure what... More 

Was this review helpful? Yes 1
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Rob, Thank you so much for taking the time to give us such a positive review! We definitely value our guests--especially our regulars (such as yourself.) Thank you for making us a part of your family tradition! We are looking forward to having your family stay with us again soon. I can guarantee that you will receive that same 5... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 20, 2015 via mobile

On the way back from a business conference in Baltimore, MD - headed to Grand Rapids, MI, my car broke down. It was four of us traveling with about 10 peoples worth of luggage. We were towed and dropped off at the Sleep Inn in Hagerstown, MD. The staff was incredibly friendly upon arrival. They made great coversation with us,... More 

Was this review helpful? Yes 2
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

I am so glad to hear that you had a wonderful experience here at the Sleep Inn & Suites! I am also glad that the tow company brought you here so that we could assist you with a good night's stay amidst the agony of having a broke down car! We always try our hardest to put ourselves in our... More 

NJ
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 7, 2015 via mobile

Never stayed at a budget hotel. The hotel was absolutely fine and the room was clean and comfortable. There's a Cracker Barrel right by the hotel. Good surrounding grounds to walk the dog. Good stop heading home from Florida with a pet.

Was this review helpful? Yes 1
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for all of your positive comments regarding your recent stay here at the Sleep Inn & Suites Hagerstown. Thanks for choosing to stay with us, we really value your business. I am glad to hear that you were pleasantly surprised by our recently renovated hotel and that you are your furry companion enjoyed your stay with us. We... More 

1 review
5 of 5 stars Reviewed April 4, 2015

The staff were amazing and the hotel is immaculate. Great experience:) pool and hot tub were clean and breakfast was great. Free wifi and plentiful parking is an added bonus! Will definitely be back again

Was this review helpful? Yes
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Dear Lisa, Thank you so much for your great review regarding your recent stay here at the Sleep Inn & Suites Hagerstown. We love to hear about our guests' experiences here, and it's so good to know that you had an enjoyable time. We look forward to seeing you again soon! Thanks again! More 

1 review
4 of 5 stars Reviewed March 30, 2015

Sweet hotel, everything was very clean and updated. The bedding was super comfoetable. Even though they had an entire baseball team staying I didn't hear a peep all night long. Breakfast was hot and well supplied.

Was this review helpful? Yes
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

On behalf of the entire staff, I would like to say thank you so much for your kind review! We have recently renovated the whole hotel (we are now a certified "Sleep to Dream" Sleep Inn) and have brand new beds, linens, carpet, paint, etc. So, I am very happy to hear that you found our brand new beds comfortable... More 

Howell, Michigan
2 reviews
3 of 5 stars Reviewed March 30, 2015

The Hotel room itself was clean and comfortable. The biggest issue we had was that we booked the hotel for use of its indoor pool. Nothing was said at check in about any pool problems, but when we went to swim the water was freezing! I went to the front desk and the guy told me that they were having... More 

Was this review helpful? Yes
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to give us feedback regarding your recent stay at Sleep Inn & Suites Hagerstown. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the temperature of the pool on your recent visit. I have shared your feedback with Maintenance and the Front Desk staff to ensure we... More 

Abingdon, Maryland
Level Contributor
2 reviews
5 of 5 stars Reviewed March 2, 2015

The place was very clean and neat. Loved that we had a sofa bed, and a roll-away. It was the most comfortable roll-away I have ever been on. Staff was very attentive. The bathroom was a little small, but I would rather have a larger room. Overall awesome stay!

Review collected in partnership with this hotel

Was this review helpful? Yes
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 2, 2015 via mobile

Great place to stay. You have multiple food choices within walking distance and a outlet on the other side of the interstate. It is off the highway so you don't even hear the highway. The staff is always friendly and there to help

Was this review helpful? Yes
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Allentown, Pennsylvania
Level Contributor
167 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed February 20, 2015

So the prices here are always fair . Probably perfect for the area. The hotel is close to many restaurants and to the outlets. The do allow pets so understand you may be near a room that has animals or dogs. The breakfast is what you expect nothing great nothing horrible . Decent pool and workout area. The hotel staff... More 

Was this review helpful? Yes
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

We would like to thank you for taking the time to complete this survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, More 

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