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Sleep Inn & Suites Hagerstown

2.0 of 5 18216 Col Henry K Douglas Dr, Hagerstown, MD 21740
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Sleep Inn & Suites Hagerstown
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Sleep Inn & Suites Hagerstown
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145 reviews from our community

Traveler rating
    62
    59
    16
    6
    2
See reviews for
52
33
8
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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  • All months
    (145)
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    (33)
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York, Pennsylvania, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

The staff are courteous and professional. The Inn's front desk people are great! The breakfast bar persons are so helpful, and keep things filled up constantly. Cleaning staff needs corrected in tips.

Was this review helpful? Yes
Dover, Pennsylvania
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We had stayed at this hotel years ago & went back again because we had enjoyed it back then. Really liked the new décor & updated rooms. Very clean & quiet. I booked thru Choice hotels who mistakenly marked the wrong room type which could have been disappointing but the staff member quickly found a solution which made us happy.... More

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

La Crosse, Wisconsin, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We travel a fair amount but had never stayed at a Sleep Inn before and I will never go to another one. Room was very clean but no bedside lamps for reading and no bath tub unless you get the handicapped room. For the price, I certainly expected it would have those basic items! Come on Sleep Inn....those aren't upgraded... More

Was this review helpful? Yes 1
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

NC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our third stay here and as always,these people aim to please,and they do.We stay here for the National Terrier Trial,and our dogs are welcome here too.The rates are reasonable,the rooms clean,and the surroundings are lovely.I love the back rooms that look out over the peaceful pastures with flocks of grazing sheep.The hotel is convenient to restaurants and shops,yet... More

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

West Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A good, clean place to spend a night. It's right off the highway near the Prime Outlets Mall. If you have time for a longer stay, this area is full of Civil War history. There are lots of places to tour and beautiful towns to visit.

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Martinsville, VA
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 14, 2014

We recently stayed here in Hagerstown for a Jack Russell Terrier National Show. The staff was welcoming and friendly. Rooms were nice, breakfast bar was well stocked with waffles and bacon and eggs and sausage along with cereals and fruit and yogurt. The main thing I appreciated was that my dog could stay in the room with me for a... More

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for those kind words. I will pass this on to my staff. We do appreciate your business and hope to see you back in the near future. John DelloStritto Front Office Manager Sleep Inn & Suites Hagerstown MD More

Port Saint John, Florida, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 4, 2014

Did not realize until we got home from our trip that these people charged me for a Safe w/ltd Warranty. Did not even see a safe in the room and I was charged and tax for this item. I was traveling with my 81 year old mother. Now we both live on a tight budget. So the fact that we... More

Was this review helpful? Yes
Baltimore, Maryland
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
170 helpful votes 170 helpful votes
5 of 5 stars Reviewed September 26, 2014

We reserved 3 rooms this stay and all were well-maintained and clean. The front desk staff were as friendly and helpful as always ... even going so far as to personally carrying out our pizza boxes/trash to the dumpster when I inquired about disposal. The included breakfast was fresh and plentiful. The friendly attendant did her best to keep every... More

Was this review helpful? Yes 2
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More

Clarkston, Michigan
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 16, 2014

We stayed two nights in this hotel. It was clean and somewhat comfortable, but there were some glaring problems. The lighting in our room was awful. The ceilings are very high and the lights are attached to the very top -- so good luck shaving in the morning. You will have terrible shadows from the lights being so far removed... More

Was this review helpful? Yes 1
Kathy V, General Manager at Sleep Inn & Suites Hagerstown, responded to this review

Dear Guest, Thank you for taking the time to complete a Trip Advisor review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More

Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 12, 2014

Had a good couple days staying at this hotel. Overall clean and the bed is very comfy. Good breakfast in the morning and was a quiet stay. The TV in our room was a bit strange--had to repeatedly unplug it and wiggle the wires, as we were told by the front staff, to get it to work.

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, John DelloStritto... More

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Additional Information about Sleep Inn & Suites Hagerstown

Address: 18216 Col Henry K Douglas Dr, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites Hagerstown 2*
Number of rooms: 96
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Also Known As:
Sleep Hotel Hagerstown
Sleep Inn And Suites
Sleep Inn Hagerstown
Hagerstown Sleep Inn

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