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All 21 Hagerstown hotels

Sleep Inn & Suites Hagerstown

2.0 of 5 Hotel   |   18216 Col Henry K Douglas Dr, Hagerstown, MD 21740
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Sleep Inn & Suites Hagerstown
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86%
Ranked #7 of 21 Hotels in Hagerstown
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 3 days ago
Marian M Clarkston, Michigan
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137 reviews from our community

Traveler rating
    59
    56
    16
    5
    1
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48
31
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24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
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English first
Clarkston, Michigan
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed two nights in this hotel. It was clean and somewhat comfortable, but there were some glaring problems. The lighting in our room was awful. The ceilings are very high and the lights are attached to the very top -- so good luck shaving in the morning. You will have terrible shadows from the lights being so far removed... More

Was this review helpful? Yes
Kathy V, General Manager at Sleep Inn & Suites Hagerstown, responded to this review

Dear Guest, Thank you for taking the time to complete a Trip Advisor review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More

Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Had a good couple days staying at this hotel. Overall clean and the bed is very comfy. Good breakfast in the morning and was a quiet stay. The TV in our room was a bit strange--had to repeatedly unplug it and wiggle the wires, as we were told by the front staff, to get it to work.

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, John DelloStritto... More

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I have stayed at this hotel a number of times. The front desk clerks are always kind and helpful, very down to earth. I can only remember one of their names, Rebekah, she was great. I've always found the hotel to be clean, which is a must for me or I don't feel comfortable. The hotel recently... More

Was this review helpful? Yes 1
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Westlake, OH
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We showed up with no reservations at 11pm and they were friendly and accommodating, The front desk clerk (young man whos name I believe started with a T) worked to see what best rate he could give us, and did it all with a smile. He couldn't have been friendlier. The room was clean, basic but the beds were comfortable.... More

Was this review helpful? Yes 1
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, John DelloStritto... More

Woodstock, Virginia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I booked this hotel due to wanting to get out the Antietam battlefield. Upon checking in we were greeted by a very friendly desk clerk, I can not remember his name sadly. He was very attentive to our needs he told us right away what time breakfast was, what the pool hours were without even asking. We... More

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, John DelloStritto... More

Southwest Virginia
Top Contributor
165 reviews 165 reviews
59 hotel reviews
363 helpful votes 363 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for one night and found the Sleep Inn to be outstanding in every aspect. I made my reservation online through the Choice Website. When I arrived and checked in, I was immediately greeted by a wonderful desk clerk who recognized me as a Choice Privilege Member. Arriving in my room I found it to be clean, and... More

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John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

hank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Burlington, Vermont
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We travel with our large breed dog and have stayed here many times. Our room was clean, the TV and Internet worked without problems and the breakfast is very good with enough variety for even picky eaters. There is plenty of places to walk the dog and nearby restaurants for food after a long day on the road. Funny that... More

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Raphine, Virginia, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

We were, along with other reviewers, delighted with the room's cleanliness, nifty colors, and quietness. We had no trouble with wifi. Everything was just grand, except the usual canopy pillows that the Choice family has everywhere. No SUBSTANCE! I have to fold them over and put an arm under them. But this is a mighty nice place!!

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team and with Tanner. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More

Massillon, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 30, 2014

We've stayed here at least 3 times as we travel to and from the Eastern Shore. Never had a problem. Staff is friendly and helpful, rooms are clean, and breakfast is well stocked and tended to. Great location to catch a Hagerstown Suns baseball game, or to do some shopping at the Prime Outlets. Convenient to restaurants, some within walking... More

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding... More

Baltimore, Maryland, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2014 via mobile

The hotel rooms were beautiful!!! Love the color choices in the rooms, Nice size rooms, clean. The wifi needs some work, only one bar in my room. Crackle barrel was with in walking distances which was very nice. Pool was just ok.

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, John DelloStritto... More

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Additional Information about Sleep Inn & Suites Hagerstown

Address: 18216 Col Henry K Douglas Dr, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites Hagerstown 2*
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Hagerstown
Sleep Inn Hagerstown
Hagerstown Sleep Inn

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