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Sleep Inn & Suites Hagerstown

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18216 Col Henry K Douglas Dr, Hagerstown, MD 21740
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Sleep Inn & Suites Hagerstown
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Sleep Inn & Suites Hagerstown
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154 reviews from our community

Traveler rating
    67
    60
    18
    6
    3
See reviews for
57
35
9
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (154)
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    (35)
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Abingdon, Maryland
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The place was very clean and neat. Loved that we had a sofa bed, and a roll-away. It was the most comfortable roll-away I have ever been on. Staff was very attentive. The bathroom was a little small, but I would rather have a larger room. Overall awesome stay!

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Was this review helpful? Yes
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Great place to stay. You have multiple food choices within walking distance and a outlet on the other side of the interstate. It is off the highway so you don't even hear the highway. The staff is always friendly and there to help

Was this review helpful? Yes
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Allentown, Pennsylvania
Top Contributor
163 reviews 163 reviews
55 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 20, 2015

So the prices here are always fair . Probably perfect for the area. The hotel is close to many restaurants and to the outlets. The do allow pets so understand you may be near a room that has animals or dogs. The breakfast is what you expect nothing great nothing horrible . Decent pool and workout area. The hotel staff... More 

Was this review helpful? Yes
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

We would like to thank you for taking the time to complete this survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, More 

Deep Gap, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 12, 2015

Driving back to NC from an emotional trip to NY, I found this hotel on my Kindle Fire. We booked it through a "shady" booking place, but we were pleasantly surprised by the room. Our room had no working heat, and we called for assistance, thinking we'd be waiting awhile. To our surprise, someone was there in 5 minutes, and... More 

Was this review helpful? Yes
Rebekah S, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

I would like to thank you for taking the time to fill out the TripAdvisor survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. And... More 

Long Beach, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 6, 2015

Will never stay here again or even recommend it to anyone who is passing through the area. The management at this hotel is a joke. Wrongfully accusing family members of vandalizing a room is quite unprofessional. We have been coming to this place for years and never had a problem and even decided to stay there while it was under... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2015

Very clean, modern hotel. Generous breakfast buffet, good wifi. The pool/hot tub was a bonus as well. The room was comfortable and clean. I usually prefer rooms with bathtubs, but the shower was very large and the water pressure was good. Overall a great experience. We'd definitely stay here again.

Was this review helpful? Yes 1
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 29, 2014

We stayed here on our way south. Very nice hotel. The room was clean, the breakfast was well prepared and had a good selection. Also, the young man who took our reservations was very helpful and pleasant. I would definitely recommend this hotel

Was this review helpful? Yes 2
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

1 review
3 of 5 stars Reviewed December 27, 2014

Very nice hotel and very clean. housekeepers (vicki candi ceaira) were very nice and cleaned my room very well front desk (kathy and Rebekah) are very nice thank you all I would recommend every to come and stay

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, John DelloStritto... More 

cincinnati, ohio
Top Contributor
105 reviews 105 reviews
14 hotel reviews
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed December 17, 2014

We stayed with the SI brand for 6 or 8 years now because of the standardization of their buildings, consistent cleanliness of the units, moderate pricing, above average though not exceptional amenities, free breakfast, uniformly excellent experience with staff, and a rewards program that is reasonable and realistic. The updates and upgrades in décor, mattresses, and TV's over the last... More 

Was this review helpful? Yes 1
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Odenton, Maryland
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 16, 2014

Stayed at this hotel with my dog last weekend. I hadn't stayed there for about 8 years and I can recall back then I wasn't too impressed but since it's been recently renovated I figured I would give it a try. The staff who checked me in were very nice. I got to my room and noticed that there was... More 

Was this review helpful? Yes
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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