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Holiday Inn Express Hagerstown

2.5 of 5 241 Railway Lane, Hagerstown, MD 21740
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Holiday Inn Express Hagerstown
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Holiday Inn Express Hagerstown
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111 reviews from our community

Traveler rating
    35
    48
    19
    5
    4
See reviews for
42
24
7
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hagerstown
See the most recent reviews
Beaufort, North Carolina, United States
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 19, 2014

Seemed to be pretty clean although there was a piece of pet food in room. We got the last king bed room which was next to elevator equipment room, which was extremely loud. We belong to their rewards program which indicates we don't want to be near the elevators. Breakfast was standard foods with handicap help. Bed was good. People... More 

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated not sure what you meant by handicap help in the breakfast... More 

Greenville, South Carolina
Top Contributor
53 reviews 53 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 18, 2014

The room was clean, HVAC worked with reasonable quite, beds were very comfortable and the included breakfast was acceptable. The front desk was cheerful and pleasant to work with. Pool and hot both acceptable as well. Nothing to rave or rant about just what you expect.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More 

Massachusetts
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 9, 2014 via mobile

This was our first time staying in a holiday inn express ( it would have been our second time...long story) and we were quite happy with this place. After driving 9 hours north, I was a little apprehensive because of an issue at another hotel but was very happy with the clean spacious rooms. I fell asleep very fast and... More 

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Sincerely, Travis K Swatsworth More 

Dallas
Top Contributor
171 reviews 171 reviews
32 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 8, 2014

I did not reserve a suite, but that's what we got. I don't know if all the rooms are like this, or if it was all that was left. It was a 2 queen room, but also had a large living room area, with (surprise!) a comfortable sofa and 3 upholstered chairs. And, the A/C was in the ceiling, not... More 

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us on Trip Advisor. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the... More 

Erie PA
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 5, 2014

Stayed a single night with our kiddos (10&14) after visiting Antietam battlefield. Room was huge, clean and comfortable. Had also a microwave and mini fridge. VERY close to numerous dining options( Buffalo Wild Wings, outback, etc). Large pool and decent sized hot tub as well. Breakfast was well stocked with plenty of options , from sausage gravy and biscuits to... More 

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed July 9, 2014

We arrived by 6:00 p.m. and were greeted by friendly staff. Our room was very large compared to other hotels we've stayed in at similar price range. Room was clean too. Lots of food choices at free breakfast buffet including specialty items such as soy milk. Buffalo Wild Wings and Outback Steakhouse were super close walking distance. Other restaurants such... More 

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests.... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 8, 2014

We had great service from everyone at the hotel. The rooms are spacious and clean. The hotel is in a very convenient location. I would definitely stay here again whether I am in town for business or passing through on a family trip. All in all a great stay.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More 

Geneva, New York, USA
Top Contributor
73 reviews 73 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 30, 2014

Satisfied! Rooms were clean, comfortable beds and furniture. Plenty of room to move and spread out in bedroom. Love the fridge, microwave and bar sink in the room. Breakfast selection was good, warm/cold appropriate and well stocked. Pool was clean, hot tub was nice & hot. Well maintained location. Friendly service. Would definitely stay again here. Several restaurants within walking... More 

Was this review helpful? Yes 1
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More 

Poquoson, Virginia
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 28, 2014

I was surprised when I was walking down the hallway to be greeted by 2 pitbulls with heads bigger than basketballs. I was not thrilled not matter how well behaved they may have been. The smell of animals are throughout the hotel. I especially did not like how the animals were in the breakfast area when everyone was eating. There... More 

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry you were not satisfied with the dogs that were in our hotel and apologize if they were brought into... More 

Figeac, France
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 8, 2014

Not much to fault about this apart from the cheap feel to the buffet breakfast. That said, it is a Holiday Inn Express? I didn't like the plastic cutlery and the polystyrene bowls for cereal. The room was comfortable, clean and huge. The bed was extremely comfortable to the point that you could choose the firmness of pillows!

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Sincerely, Travis k Swatsworth General Manager More 

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Additional Information about Holiday Inn Express Hagerstown

Address: 241 Railway Lane, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hagerstown 2.5*
Number of rooms: 84
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Also Known As:
Holiday Inn Express Hagerstown Hotel Hagerstown
Holiday Inn Hagerstown
Hotel Style:
#7 Romantic Hotel in Hagerstown

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