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Holiday Inn Express Hagerstown

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241 Railway Lane, Hagerstown, MD 21740
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Holiday Inn Express Hagerstown
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Holiday Inn Express Hagerstown
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119 reviews from our community

Traveler rating
    37
    52
    20
    6
    4
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45
25
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21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I am sitting in my hotel room fuming. I booked a 1st floor room with my dogs 3 days ago. On arrival,they assigned me a third floor room near the stairs at end of the hallway. Here was the conversation: Me: I thought I was booked into a first floor room near an exit at the end of the hallway.... More 

Was this review helpful? Yes 3
Chattanooga, TN
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a last minute option for us driving south last night. Had a good and efficient checkin. Overall the property is in a good location and clean. The breakfast is also very clean and typical Holiday Inn flare.

Was this review helpful? Yes
KatVMD, General Manager at Holiday Inn Express Hagerstown, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you had such a wonderful trip and stay with us. Thank you again for sharing your experience. We would love to see you again, should your travels bring you back to our area. Best Regards, Kathy Vrcic General Manager More 

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights. Our family used the pool the second night. Nice pool. Only complaint was pool towels are quite small and not enough of them were supplied. Front desk staff was great at supplying regular bath towels but did run out of those as well. Would recommend staying here.

Was this review helpful? Yes
KatVMD, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you had such an enjoyable stay with us in Hagerstown, Maryland. The staff and I found it to be a true pleasure having you visit with us! Best Regards, Kathy Vrcic General Manager More 

Toronto
Top Contributor
130 reviews 130 reviews
130 hotel reviews
393 helpful votes 393 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed for a night while passing through town on business. The hotel is convienient to the Interstate, has lots of parking and is located a very short walk to a couple of restaurants. There is also a shopping mall nearby, and the area seems clean and safe. The hotel is what you would expect from a HIE, but don't... More 

Was this review helpful? Yes 1
KatVMD, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to fill out a recent review of our property in Hagerstown. I was pleased to hear that you enjoyed your stay at our property, especially your clean room. As well, I am glad that you liked our breakfast and our friendly staff. We hope that on your travels we will see you again! Best... More 

US
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 1, 2015

Hotel staff are friendly. Rooms are clean. We went to take grandkids out for a short weekend and they have a pool. Pool is warm and clean. Temp outside 26 and snowing. Water in pool 89. Pool area 80. Breakfast free and very good. The two ladies working the breakfast area (1 March) are super nice. No reason to eat... More 

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Katie S, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Bojack55, Thank you so much for your review! We love to hear when our guests enjoy their stay with us and glad to see you enjoyed all of our amenities! Hope to see you when you return! More 

Allentown, Pennsylvania
Top Contributor
168 reviews 168 reviews
57 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed February 21, 2015

I know I didn't have to stay here but I like Holday inn as one of two favorite chains . The breakfast is average and nothing special and the coffee I would not go out of my way for. The staff was very nice . Room and hotel ultra clean. On the other hand clean is the expected norm. Now... More 

Was this review helpful? Yes 1
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More 

Zurich
Top Contributor
59 reviews 59 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 15, 2015

2 queen suite with pull out couch. travelled with our dog. perfectly clean! top quality bedding and furnishings, room lighting was so nice. outlets on each table lamp for charging our multiple electronics. Bathroom was bright, super clean, well stocked, strong shower/wide tub. microwave, fridge, coffee maker, small sink with basic bowls, cutlery, glasses, etc. so very convenient! plenty of... More 

Was this review helpful? Yes 2
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More 

Toronto, Canada
Top Contributor
135 reviews 135 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed January 26, 2015

We stopped in here on our last night of our road trip. We have never been disappointed with Holiday Inn Express hotels. This one was very clean and modern. The lobby is nicely done and the staff are super friendly and professional. Our room was well appointed and clean. We had a good night sleep in a very quiet and... More 

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More 

Claremont, New Hampshire
Top Contributor
374 reviews 374 reviews
65 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed December 21, 2014

We were heading south and the location was great - right off the interstate. My family enjoyed the pool. The wireless was fine. Nice rooms. The breakfast staff wasn't very friendly and the business center was woefully behind on it's Windows updates. If I were in the area again, I would stay here.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Sincerely, Travis K Swatsworth More 

Jackson, NJ
Top Contributor
97 reviews 97 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 19, 2014

We have stayed at the HIE Hagerstown several times this past year while visiting family. Each visit has been pleasant because the hotel is very clean, well maintained, has an attractive lobby and breakfast area and has a pleasant staff. The hotel is very convenient to shopping, restaurants (several are within a minute away) and to Route 81. Antietam Battlefield... More 

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More 

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