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Holiday Inn Express Hagerstown

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241 Railway Lane, Hagerstown, MD 21740
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Holiday Inn Express Hagerstown
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137 Reviews from our TripAdvisor Community

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Traveler rating
    45
    57
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    7
    4
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30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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    (137)
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    (51)
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    (21)
All months
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Stayed here with family on an overnight just passing through. Place was good enough for quick stop. Bathroom was clean, but towels had stains. Beds were comfy. Biggest complaint is room smelled like dog pee really bad. Place was booked so another room was not an option. Breakfast was great! Variety of foods and hot!

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Summerville, South Carolina
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here many times its always clean but the rooms are getting tired it needs some repairs and updating. Linens are clean but again need to be replaced. Its a great place very peaceful. Park and walk to the Outback next door. Its worth the walk this one serves good food with friendly staff. We will be back!

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Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We hope that your travels will bring you back soon. Best Regards, Kathy Vrcic General Manager More 

Monticello
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have been to this Holiday Inn Express several times and it has never disappointed us. Staff is friendly. Hotel is exceptionally clean and pool is sparkling. While this hotel is pet friendly you would never know there were pets invited. All and all a great stay every time!

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Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More 

North Conway, New Hampshire
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here on the first leg of our trip to Florida. Checked in quickly, rooms were clean and had a restful sleep on comfy beds. Kids filled up on continental breakfast in the morning. Will stay here again in the future on our travels.

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Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for choosing the Holiday Inn Express in Hagerstown as your hotel of choice during your last visit to Maryland. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We were truly... More 

Barre, Vermont
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a long day on the road, this hotel provided us with a good room, nice walk to a restaurant for dinner (I recommend Sitar of India), and a decent breakfast for another day on the road. Clean, comfortable, peaceful.

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 13, 2015

THis Holiday Inn Express was just a great as everyone I have ever stayed in. The staff was very helpful and the room was clean, quiet, and comfortable. The continental breakfast was also very good and substantial...not just cereal and bagels!

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to fill out a recent review of our hotel. I was pleased to hear that you enjoyed your stay at our property, especially your clean room. I am glad that you liked our breakfast and our friendly staff. as well. I hope that your travels will bring you back again soon! Best Regards, Kathy... More 

1 review
5 of 5 stars Reviewed May 30, 2015

We arrived late and tired with a cat, and were greeted by John at the desk who helped us get in smoothly. The room was clean and comfortable. John was also there when we checked out and was friendly again! We would definitely sttay here again.

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your clean, comfortable room. We hope you had a good time. I am happy to hear that John was so helpful. I will share your comments with him. Thank you for choosing the Holiday Inn Express in... More 

Umatilla,FL
1 review
3 of 5 stars Reviewed May 29, 2015

Our king room overlooked the A/C units on the roof that run 24/7. Next to the elevator and ice machine. 3 softball teams in town for a tournament. The teens ran up & down the hall 2 nights until midnight. As soon as security left they went at it again.It is not we only stay in a hotel once a... More 

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Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you so much for staying with us at the Holiday Inn Express. We appreciate that you gave us your feedback. It's certainly nice to see that you were able to partake in so many of our amenities; the indoor pool, and our hot breakfast. Of course, we apologize that noise was an issue during your stay! All of the... More 

Arkansas
Level Contributor
143 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed May 26, 2015

We checked in here for two nights, we were greeted by a super nice person at the desk that had our reservations all ready, we got upgraded and got on the ground floor, so nice, room was very clean and spacious bathroom, the breakfast bar was always stocked and fresh, all the staff was so friendly, the hotel is very... More 

Was this review helpful? Yes
KatVMD, General Manager at Holiday Inn Express Hagerstown, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Holiday Inn Hagerstown, MD. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on... More 

Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed May 26, 2015

Checked in late (front desk seemed slow or confused). Going down hallway I noticed the smell of what I would describe as wet dog. I mentioned to front desk and was told it is a pet friendly hotel. First off, I never really thought about it before but in the future I will ask hotel if they are pet friendly... More 

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for your comments regarding your stay at my property. I am sorry that we did not give you a better experience; however, I am pleased that you enjoyed our breakfast and the room was to your liking! It can get very busy at all of the hotels in Hagerstown in the summer on the weekends due to the... More 

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