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Holiday Inn Express Hagerstown

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241 Railway Lane, Hagerstown, MD 21740
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Holiday Inn Express Hagerstown
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169 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

The front desk staff just loved our Australian Shepherd which made us feel very welcome. The room was well appointed and the bed produced a good night's sleep. The breakfast buffet is better than most with an attentive staff keeping it stocked. Having Outback next door meant that we could eat a good meal while keeping our dog company --... More 

Helpful?
Thank Toby G
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review of our hotel, Holiday Inn Express and Suites in Hagerstown, MD. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay, and I will certainly make sure I acknowledge the entire staff for... More 

Toronto, Canada
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good hotel close to highway. Decent rooms - but A/C was louder then I would wish. They offer free pancakes in the nights. Friendly staff. Don't count too much on breakfast though, unless you look for lots of artificial food full of sugar.

Helpful?
Thank OLEG V
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at the Holiday Inn Express and Suites in Hagerstown, MD. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I am sorry you were not satisfied with our all-inclusive hot breakfast. I have taken... More 

Moncton, New Brunswick
Level Contributor
152 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When we entered this hotel, we were greeted with a friendly smile, and so helpful. The hotel was beautiful, and spotless. Our room was very comfortable, and the bed, was wonderful. The entire room was spotless, and the breakfast was great. There was plenty of items to choose from, and fresh. The staff work hard to make sure guests have... More 

Helpful?
Thank bluejaycrazy
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your positive feedback regarding your stay with us at the Holiday Inn Express and Suites in Hagerstown, MD. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is... More 

Williamson, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

Finally, our trip allowed us to stay at this Holiday Inn Express in Hagerstown, Maryland. We have passed by it many times on trips to visit family in North Carolina. It was always too early to stop or too far to go when tired. But this time, it worked our just right. Our reservation was ready when we arrived. Being... More 

Helpful?
Thank cvssvs
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

We are so happy to hear you and your family finally got the chance to stay with us at the Holiday Inn Express and Suites in Hagerstown, MD, conveniently located off highway I-81. We were truly humbled by your gracious comments regarding our hotel service team. Our goal is to provide each guest with that ‘Home away from Home’ experience,... More 

Bethel Park, Pennsylvania
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveled with family for a downtown event. The hotel was very easy to initially access from the freeway. The room was very clean and was excellently soundproofed; we were facing the highway and heard nothing. The breakfast was one of the most inclusive ever, with cinnamon rolls, pancakes and 6 types of Bigelow tea in addition to the deluxe fare.... More 

Helpful?
1 Thank BenjiandMax
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received, during your stay. I will certainly make sure I acknowledge the entire staff for their efforts. I hope that you have the opportunity to visit us... More 

Piedmont, South Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

My family stayed here over Christmas and the staff was absolutely wonderful. We had the meeting room reserved for a family dinner and to exchange gifts. The front desk and housekeeping decorated the room beautifully on their own time and left coloring books and small gifts for the kids. We were all so touched by how much time they put... More 

Helpful?
Thank jessica r
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for choosing the Holiday Inn Express and Suites in Hagerstown as your hotel of choice during your last visit to Maryland. It was a pleasure to have you and your family at our hotel during the holidays. We were truly humbled by your gracious comments regarding our hotel service team. We strive to give every guest that “Home... More 

Syracuse, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We had an fantastic stay at Holiday Inn Express Hagerstown, Maryland. The cleanliness and service were outstanding. The room we stayed in was very cozy and the bed was incredibly comfortable. The hotel is close to interstate 81 with plenty of shopping nearby, which was also convenient. We will definitely be back!

Helpful?
Thank Paula G
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for your review of the Holiday Inn Express and Suites in Hagerstown, MD. Our goal is to provide superior service and accommodations to each and every guest that stays with us. Being close to local amenities and right off highway I-81 is a great convince and we are glad you decided to stay with us. We... More 

New Woodstock, New York
1 review
5 of 5 stars Reviewed January 4, 2016

We arrived a little early and were greeted with huge smiles and the only answer we heard was yes. Not only the staff treated us like family but the General Manager, Wow. They accommodated all of our requests. Provided us a tour so that we would be able to take advantage of all guests facilities. Our next trip will focus... More 

Helpful?
Thank Anthony S
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

WOW!! Thank you very much for sharing your wonderful experience at the Holiday Inn Express and Suites in Hagerstown, MD. We strive to provide the best possible services and guest experiences every day, and it's always great to hear from our guests on how we are doing. We try to make everyone's visit a home away from home by providing... More 

Toronto
Level Contributor
105 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed December 23, 2015

Comfortable , clean room with good bedding. Good size room. good free breakfast. Front desk staff excellent. Free internet but it was very slow. That is my ONLY criticism. Would recommend this hotel to anyone.

Helpful?
Thank bseagram
Kathy V, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for choosing the Holiday Inn Express and Suites in Hagerstown, MD!! It was a pleasure to have you and your family at our hotel. We are delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We are truly humbled by you gracious comments regarding our hotel and... More 

Burlington, Vermont
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 6, 2015 via mobile

Hotel needs updating. Broken tub surround, sink didn't drain, stains on furniture, and the key cards failed often. Bathroom fan was broken, and we left the fan on in the AC all night to muffle hallway noise. Bed was comfortable though and there were plenty of pillows. Fridge worked well.

Helpful?
Thank TheButtercups
Kathy V, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback with us regarding your stay at the Holiday Inn Express and Suites in Hagerstown, MD. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the inconveniences you had during your stay. Recognizing... More 

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