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All 20 Hagerstown hotels

Holiday Inn Express Hagerstown

2.5 of 5 Hotel   |   241 Railway Lane, Hagerstown, MD 21740
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Ranked #12 of 20 hotels in Hagerstown
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 5 days ago
mommavt Underhill, Vermont
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83 people have reviewed this hotel

Traveler rating
    26
    34
    14
    5
    4
See reviews for
31
19
7
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Underhill, Vermont
Contributor
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Our family was driving from Atlanta to Vermont and this hotel was a great halfway point for us. This hotel was updated, but the pool and hot-tub needed to be cleaned. Other than that we felt it was a great value for our money.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. All our public spaces including the pool and spa area are... More

Kingston, ON
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the hotel on way to Florida - beautiful hotel, clean and staff were friendly and helpful. There were 6 of us staying and we had a lovely suite to accommodate us all. Will return again - great location too.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for choosing the Holiday Inn Express in Hagerstown as your hotel of choice during your last visit to Maryland. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We were truly... More

Columbus, OH
Top Contributor
85 reviews 85 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 11, 2014

We stayed here as it was close to Washington DC. The location was convent and the price competitive. We arrive late and got up early. Room was clear and comfortable with everything I needed. I asked for no smells in the room or feathers. My requests were honored and no questions asked. check in and out was quick and friendly.... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Sincerely, Travis K Swatsworth General Manager More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 1, 2014

a family road trip brought us from western new york to antietam. we were looking for a convenient and clean lodging. that is just what we found here. the rooms are typical but were clean. the pool and spa area was a welcome treat. complimentary breakfast was perfect. I am a huge fan of the automatic pancake machines!!! I highly... More

Was this review helpful? Yes 1
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More

Top Contributor
101 reviews 101 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 30, 2013

We stopped in for one night on our way south. The location is good--close to the expressway, mall, restaurants, and anything you might need. The hotel was clean and we had no issues, although my husband thought the mattress was a tad too firm. I didn't notice. We felt this hotel was a good value, as it includes free Wi... More

Was this review helpful? Yes 3
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More

Christiansburg, Virginia, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 17, 2013 via mobile

I would like to express my gratitude to the staff and management of the holiday inn in Hagerstown Maryland. Thank you. These guys really do know how to make you feel at home. I checked in for five days on Sunday, and had some issues with some things that had been overlooked in my room by house keeping. It was... More

Was this review helpful? Yes 1
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Mr. Shaw, On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described and although we do overlook things at times we sincerely care and want to make things right so our guests feel relaxed and right at home.... More

Cumberland, Maryland
Top Contributor
121 reviews 121 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed December 15, 2013

I stopped here because I could not make it home during a winter storm. The room was clean, the bedding comfortable, but there was a couple of problems. The TV did not work and I wanted to check the weather. The window curtains were a problem. Normally the black out curtains are 1st and then the shears. The black out... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations of every guest... More

Watertown, New York
Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 8, 2013

While traveling south we stayed at this hotel one night, mid- week. We usually stop at Holiday Inn Express while traveling. We initially were given a handicapped room which we didn't need. Upon requesting another room, with a better bed, the staff was helpful and pleasant. The second room was very clean and the hotel was quiet as it was... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests.... More

Morgantown, West Virginia
1 review
3 of 5 stars Reviewed October 30, 2013

Good hospitality, check in was done in a minute and they provided mineral water and cookies as a Platinum rewards member. I liked the pool best, brake fast is also good. I did not like the bed, it is terrible and is like sleeping in a pit, I had back pain and was not able to sleep. Everything is good,... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We will be replacing beds in the near future to ensure our guests comfort. Your willingness to share your thoughts with us... More

Baltimore, Maryland
Top Contributor
51 reviews 51 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 2, 2013

As what you would expect from an HIE - well-kept, nice amenities, clean. It's kind of tucked away in an office park area -- my GPS routed me in a crazy way -- so don't be scared if yours seems to be sending you through a lot of parking lots! There are plenty of restaurants and other shops nearby and... More

Was this review helpful? Yes 1
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank You for the nice review and we would love to have you back again soon. We love the feedback. Sincerely, Travis K Swatsworth, GM More

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Additional Information about Holiday Inn Express Hagerstown

Also Known As:
Holiday Inn Express Hagerstown Hotel Hagerstown
Holiday Inn Express Hagerstown Hotel
Holiday Inn Hagerstown
Hagerstown Holiday Inn
Address: 241 Railway Lane, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 20 hotels in Hagerstown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hagerstown 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel and Suites offers all the modern comforts at our affordable hotel exuding luxury through beautifully decorated rooms. Each spacious, moderately priced room and suite offer ample amenities, including whirlpool spa suites, a fitness room, complimentary HSIA, indoor pool and spa, complimentary hot breakfast and an executive meeting center. Seeing is believing! We are conveniently located off Interstate 81 at exit 5A, just 1/2 mile north of Interstate 70 and close to three major airports (IAD, BWI, DCA). We are just 1 hour to Baltimore and 1.5 hours to Washington DC, and major companies such as Citicorp, First Data, JLG/Oshkosh, Staples, Volvo (Mack), Manitowoc/Grove, Washington County Hospital are just minutes away. You'll enjoy easy access to restaurants, Prime Outlets and Valley Mall shopping, and attractions such as Maryland Theater, Antietam National Battlefield, C&O National Historic Park, Hagerstown Speedway, Hagerstown Suns, Charlestown Raceway, Whitetail Ski Resort and much more. Holiday Inn Express Hotel and Suites is the perfect hotel for tour groups, wedding groups, small business conferences, or a just weekend getaway. You will love our AAA Three Diamond Award-winning hotel. ... more   less 
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