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Holiday Inn Express Hagerstown

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241 Railway Lane, Hagerstown, MD 21740
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Holiday Inn Express Hagerstown
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Holiday Inn Express Hagerstown
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127 reviews from our community

Traveler rating
    42
    53
    22
    6
    4
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50
27
8
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pennsylvania
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and i decided to get away for a weekend and spend some time with our grandson. checkin was very fast and the staff were very pleasant. Our room was very comfortable and the temp was just right. The room was very quiet, close to the exit and still close to the pool and hot tub, which were both... More 

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you had such a wonderful trip and stay with us. Thank you again for sharing your experience. We would love to see you again, should your travels bring you back to our area. Best Regards, Kathy Vrcic General Manager More 

Southbury, CT
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

the Holiday Inn was clean if unremarkable. The people were cordial. After quoting. U.S. A $25 pet fee, when we got there they told us it was now $50. After some discussion they relented and gave us the $25 rate but said in the future it would be $50. Wow, we thought the $25 was high as most places charge... More 

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for your review and comments regarding your recent stay. I was very happy to see that you experienced a good stay and were pleased with the service you received from my staff. I do apologize for the miscommunication regarding our pet fee. We did raise the fee to $50 to cover the cleaning cost of the room. We... More 

Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I checked in on Thursday May 7th and the ladies at the desk seem to be bothered by us checking in. On top of that is was extremely stuffy and hot in the lobby, thinking maybe it was because the doors kept opening, but they didn't open the whole time we were up there and no sign of air conditioning.... More 

Was this review helpful? Yes 1
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve our hotel operation. I would like to apologize for the issues you had during your stay. We strive to exceed the expectations of all of our guests, and... More 

Columbia, South Carolina
1 review
4 of 5 stars Reviewed 2 weeks ago

I showed up looking for a pet friendly room for the night. After first telling me that they only had one room in the entire hotel left and that it wasn't pet friendly ("Jacuzzi room"), as I was walking out to look for somewhere else to stay, they called me back inside to tell me they would give somebody else... More 

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Had an excellent stay at the Holiday Inn Express & Suites in Hagerstown. April & Ashley were wonderful front desk associates. Very helpful and accomidating. Will definately stay again went visiting Hagerstown.

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! I will share your comments with the staff. Sincerely, Kathy Vrcic General Manager More 

Baltimore, Maryland
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Holiday Inn Express Hagerstown during my son's baseball tournament in April 2015. The hotel was very clean, well kept, clean bathroom and a very nice room with good bedding. The check-in line was long, but many people arrived at the same time because of the tournament. Only one staff person was working the desk. She was very... More 

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 4 weeks ago

front desk was extremely friendly and our room was very clean. No yucky bed spreads- bathroom was very clean too. Enjoyed the complimentary breakfast in the morning. There was a good selection and everything was fresh.

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Sincerely, Kathy Vrcic General Manager More 

Frostburg, Maryland
1 review
5 of 5 stars Reviewed 5 weeks ago

We stayed here one night on our way to a family event. The room was excellent. Clean, triple-sheeted, comfortable beds with lots of pillows (soft and firm). Good temperature control and seemed to be good sound dampening. The pool was pristine (which is not always the case in hotels), and the hot tub was as well. Staff friendly, conscientious, and... More 

Was this review helpful? Yes
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More 

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 8, 2015

I am sitting in my hotel room fuming. I booked a 1st floor room with my dogs 3 days ago. On arrival,they assigned me a third floor room near the stairs at end of the hallway. Here was the conversation: Me: I thought I was booked into a first floor room near an exit at the end of the hallway.... More 

Was this review helpful? Yes 4
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that... More 

Chattanooga, TN
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 26, 2015

This was a last minute option for us driving south last night. Had a good and efficient checkin. Overall the property is in a good location and clean. The breakfast is also very clean and typical Holiday Inn flare.

Was this review helpful? Yes
KatVMD, General Manager at Holiday Inn Express Hagerstown, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you had such a wonderful trip and stay with us. Thank you again for sharing your experience. We would love to see you again, should your travels bring you back to our area. Best Regards, Kathy Vrcic General Manager More 

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