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Holiday Inn Express Hagerstown

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241 Railway Lane, Hagerstown, MD 21740
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Holiday Inn Express Hagerstown
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Holiday Inn Express Hagerstown
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118 reviews from our community

Traveler rating
    37
    52
    20
    5
    4
See reviews for
45
25
7
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chattanooga, TN
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a last minute option for us driving south last night. Had a good and efficient checkin. Overall the property is in a good location and clean. The breakfast is also very clean and typical Holiday Inn flare.

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Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for two nights. Our family used the pool the second night. Nice pool. Only complaint was pool towels are quite small and not enough of them were supplied. Front desk staff was great at supplying regular bath towels but did run out of those as well. Would recommend staying here.

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Toronto
Top Contributor
131 reviews 131 reviews
131 hotel reviews
394 helpful votes 394 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for a night while passing through town on business. The hotel is convienient to the Interstate, has lots of parking and is located a very short walk to a couple of restaurants. There is also a shopping mall nearby, and the area seems clean and safe. The hotel is what you would expect from a HIE, but don't... More 

Was this review helpful? Yes 1
US
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel staff are friendly. Rooms are clean. We went to take grandkids out for a short weekend and they have a pool. Pool is warm and clean. Temp outside 26 and snowing. Water in pool 89. Pool area 80. Breakfast free and very good. The two ladies working the breakfast area (1 March) are super nice. No reason to eat... More 

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Katie S, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Bojack55, Thank you so much for your review! We love to hear when our guests enjoy their stay with us and glad to see you enjoyed all of our amenities! Hope to see you when you return! More 

Allentown, Pennsylvania
Top Contributor
168 reviews 168 reviews
57 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed February 21, 2015

I know I didn't have to stay here but I like Holday inn as one of two favorite chains . The breakfast is average and nothing special and the coffee I would not go out of my way for. The staff was very nice . Room and hotel ultra clean. On the other hand clean is the expected norm. Now... More 

Was this review helpful? Yes 1
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More 

Zurich
Top Contributor
59 reviews 59 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 15, 2015

2 queen suite with pull out couch. travelled with our dog. perfectly clean! top quality bedding and furnishings, room lighting was so nice. outlets on each table lamp for charging our multiple electronics. Bathroom was bright, super clean, well stocked, strong shower/wide tub. microwave, fridge, coffee maker, small sink with basic bowls, cutlery, glasses, etc. so very convenient! plenty of... More 

Was this review helpful? Yes 2
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More 

Toronto, Canada
Top Contributor
134 reviews 134 reviews
33 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 26, 2015

We stopped in here on our last night of our road trip. We have never been disappointed with Holiday Inn Express hotels. This one was very clean and modern. The lobby is nicely done and the staff are super friendly and professional. Our room was well appointed and clean. We had a good night sleep in a very quiet and... More 

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More 

Claremont, New Hampshire
Top Contributor
374 reviews 374 reviews
65 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed December 21, 2014

We were heading south and the location was great - right off the interstate. My family enjoyed the pool. The wireless was fine. Nice rooms. The breakfast staff wasn't very friendly and the business center was woefully behind on it's Windows updates. If I were in the area again, I would stay here.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Sincerely, Travis K Swatsworth More 

Jackson, NJ
Top Contributor
97 reviews 97 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 19, 2014

We have stayed at the HIE Hagerstown several times this past year while visiting family. Each visit has been pleasant because the hotel is very clean, well maintained, has an attractive lobby and breakfast area and has a pleasant staff. The hotel is very convenient to shopping, restaurants (several are within a minute away) and to Route 81. Antietam Battlefield... More 

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More 

MA
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 25, 2014

Standard hotel near an interstate. The rooms were clean and quiet. The front desk personnel were helpful and provided options on local restaurants. The breakfast buffet was good. It was well organized, clean and the selection was good.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Sincerely, Travis k Swatsworth General Manager More 

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