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All 21 Hagerstown hotels

Holiday Inn Express Hagerstown

2.5 of 5 Hotel   |   241 Railway Lane, Hagerstown, MD 21740
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73%
Ranked #11 of 21 hotels in Hagerstown
A recent review
4 of 5 stars reviewed 3 weeks ago
turbobks
  • Overview
  • Reviews (96)
  • Photos (31)
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96 people have reviewed this hotel

Traveler rating
    30
    41
    16
    5
    4
See reviews for
38
20
7
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We arrived by 6:00 p.m. and were greeted by friendly staff. Our room was very large compared to other hotels we've stayed in at similar price range. Room was clean too. Lots of food choices at free breakfast buffet including specialty items such as soy milk. Buffalo Wild Wings and Outback Steakhouse were super close walking distance. Other restaurants such... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests.... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had great service from everyone at the hotel. The rooms are spacious and clean. The hotel is in a very convenient location. I would definitely stay here again whether I am in town for business or passing through on a family trip. All in all a great stay.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More

Geneva, New York, USA
Top Contributor
73 reviews 73 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Satisfied! Rooms were clean, comfortable beds and furniture. Plenty of room to move and spread out in bedroom. Love the fridge, microwave and bar sink in the room. Breakfast selection was good, warm/cold appropriate and well stocked. Pool was clean, hot tub was nice & hot. Well maintained location. Friendly service. Would definitely stay again here. Several restaurants within walking... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More

Poquoson, Virginia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was surprised when I was walking down the hallway to be greeted by 2 pitbulls with heads bigger than basketballs. I was not thrilled not matter how well behaved they may have been. The smell of animals are throughout the hotel. I especially did not like how the animals were in the breakfast area when everyone was eating. There... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry you were not satisfied with the dogs that were in our hotel and apologize if they were brought into... More

Figeac, France
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 8, 2014

Not much to fault about this apart from the cheap feel to the buffet breakfast. That said, it is a Holiday Inn Express? I didn't like the plastic cutlery and the polystyrene bowls for cereal. The room was comfortable, clean and huge. The bed was extremely comfortable to the point that you could choose the firmness of pillows!

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Sincerely, Travis k Swatsworth General Manager More

Burlington, Wisconsin, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 4, 2014

I was on a trip with a group of veterans and had the opportunity to stay at the Holiday Inn in Hagerstown MD. The hotel staff greeted our group of 60+ people and helped in delivering all of the luggage to the rooms. In addition they set up a hospitality room in the basement where the veterans could meet, talk... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests.... More

Smyrna, Georgia
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 30, 2014

We stayed here one night while traveling from Maine to Georgia with three dogs. We were pleasantly surprised to find such a nice hotel that was willing to accept dogs. The extra charge was reasonable as well - just $25. They keep all of the guests with pets in one area so they don't disturb other guests, which is nice.... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback on Trip Advisor regarding your most recent stay at our hotel and our pet friendly Hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Sincerely, Travis K... More

Bradenton, Florida
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 29, 2014

Stayed here for one night while traveling north on I-81. Room was roomy, spotless and very comfortable with a refrigerator. Bathroom was large for a motel. Breakfast area is large as well and include eggs and bacon The only drawback was we had our dog with us and guest with pets are put on the third floor.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation and thank you for your comments on our spacious room and refrigerator I did want to comment on the pet policies, we... More

upstate NY
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

Spent one night here. Hotel was great! Room was very, very clean. Bathroom was large. Beds very comfortable. Free wifi. Complimentary breakfast - full breakfast: pancakes, eggs, bacon, bagels, fresh fruit, pastries, juices, cereal, milk (white and chocolate plus soy). Lots of choices!! Friendly staff. Will definitely stay here again when I pass through Hagerstown again. Plus great outlet mall... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us. Thank you for commenting on our clean spacious rooms and complimentary breakfast bar which helps our guests understand what we have to offer and we look... More

Wiscasset, Maine, USA
Top Contributor
93 reviews 93 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 28, 2014

A altogether pleasant visit, and dog friendly to boot. The room was clean and on the first floor. Our golden doodle was also pleased with the accommodations and pet area. ( $25 fee was excessive for a non shedding pet with good manners) Breakfast in the morning was open early, and very satisfactory. The coffee was certainly a cut above,... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests.... More

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Additional Information about Holiday Inn Express Hagerstown

Address: 241 Railway Lane, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hagerstown 2.5*
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Also Known As:
Holiday Inn Express Hagerstown Hotel Hagerstown
Holiday Inn Hagerstown

31 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel and Suites offers all the modern comforts at our affordable hotel exuding luxury through beautifully decorated rooms. Each spacious, moderately priced room and suite offer ample amenities, including whirlpool spa suites, a fitness room, complimentary HSIA, indoor pool and spa, complimentary hot breakfast and an executive meeting center. Seeing is believing! We are conveniently located off Interstate 81 at exit 5A, just 1/2 mile north of Interstate 70 and close to three major airports (IAD, BWI, DCA). We are just 1 hour to Baltimore and 1.5 hours to Washington DC, and major companies such as Citicorp, First Data, JLG/Oshkosh, Staples, Volvo (Mack), Manitowoc/Grove, Washington County Hospital are just minutes away. You'll enjoy easy access to restaurants, Prime Outlets and Valley Mall shopping, and attractions such as Maryland Theater, Antietam National Battlefield, C&O National Historic Park, Hagerstown Speedway, Hagerstown Suns, Charlestown Raceway, Whitetail Ski Resort and much more. Holiday Inn Express Hotel and Suites is the perfect hotel for tour groups, wedding groups, small business conferences, or a just weekend getaway. You will love our AAA Three Diamond Award-winning hotel. ... more   less 
Number of rooms
84

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