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All 21 Hagerstown hotels

Holiday Inn Express Hagerstown

2.5 of 5 Hotel   |   241 Railway Lane, Hagerstown, MD 21740
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Ranked #11 of 21 Hotels in Hagerstown
A recent review
5 of 5 stars reviewed 1 week ago
LaRee H Sunbury, Pennsylvania
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108 reviews from our community

Traveler rating
    34
    46
    19
    5
    4
See reviews for
41
22
7
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sunbury, Pennsylvania
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here while checking out the C & O canal hike/bike trails in the area. My husband and I and our dog experienced friendly staff, clean well-maintained location, a quiet restful night, awesome and tasty breakfast, and it was very pet-friendly. Also easy to find from I-81, good eateries nearby and close to canal trails. Will definitely be back to... More

Was this review helpful? Yes 1
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests.... More

Barcelona, Spain
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel surprised me a bit with the nice fresh room and overall hospitable feel of the stay. The room was large, comfortable and nicely appointed. It was convenient off the highway and had a nice BW3 restaurant a short walk across the road. The only difficulty experienced was the complexity to find the road in and out road access... More

Was this review helpful? Yes 1
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Sincerely, Travis K Swatsworth More

Hyndman, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed overnight after visiting a relative in the area. My mom and I found the room to be quiet and we got a good nights sleep. Breakfast was good and we liked the location being close to the mall. The staff was friendly and helpful.

Was this review helpful? Yes 1
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit... More

Ringgold, Georgia
Top Contributor
79 reviews 79 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed one night, location is good as it is just off of I-81. There is an Outback and a Buffalo Wild Wings within a stone's throw of the hotel property. The staff was very friendly with the exception of the breakfast host which did not say a word to any of the guests; I give him a zero in customer... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! We have a scheduled cleaning for the carpets in all our rooms and thank... More

Charleston, West Virginia
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a great location for the outlets and just a quick trip. The breakfast was great, pool was great, clean room, and the rooms were huge. The wi-fi was much faster than an average Holiday Inn room. Great stay!

Was this review helpful? Yes 1
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

On behalf of our entire staff, thank you so much for your kind review on Trip Advisor. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an... More

Morgantown, West Virginia
Contributor
15 reviews 15 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 13, 2014

If you are a dog lover this is the hotel for you; if you have pet allergies it is not. It might have just been the week I stayed. The carpeted elevator floor had stains. There was an odor of dogs in the hallway. Despite a sign saying dogs were not allowed in the breakfast area during the breakfast hours,... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the pet issues you had during your stay. We strive to exceed the expectations of every... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 22, 2014

This hotel is clean and what we expect when we book a Holiday Inn Express. The indoor swimming pool and hot tub were pretty and the breakfast area well stocked and clean. Our king room had a small refrigerator and microwave for convenience and the eating area had treats available for guests even with our late arrival.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More

Beaufort, North Carolina, United States
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 19, 2014

Seemed to be pretty clean although there was a piece of pet food in room. We got the last king bed room which was next to elevator equipment room, which was extremely loud. We belong to their rewards program which indicates we don't want to be near the elevators. Breakfast was standard foods with handicap help. Bed was good. People... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated not sure what you meant by handicap help in the breakfast... More

Greenville, South Carolina
Top Contributor
53 reviews 53 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 18, 2014

The room was clean, HVAC worked with reasonable quite, beds were very comfortable and the included breakfast was acceptable. The front desk was cheerful and pleasant to work with. Pool and hot both acceptable as well. Nothing to rave or rant about just what you expect.

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More

Massachusetts
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 9, 2014 via mobile

This was our first time staying in a holiday inn express ( it would have been our second time...long story) and we were quite happy with this place. After driving 9 hours north, I was a little apprehensive because of an issue at another hotel but was very happy with the clean spacious rooms. I fell asleep very fast and... More

Was this review helpful? Yes
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Sincerely, Travis K Swatsworth More

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Additional Information about Holiday Inn Express Hagerstown

Address: 241 Railway Lane, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hagerstown 2.5*
Number of rooms: 84
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Also Known As:
Holiday Inn Express Hagerstown Hotel Hagerstown
Holiday Inn Hagerstown

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