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Courtyard Hagerstown

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17270 Valley Mall Road, Hagerstown, MD 21740
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136 Reviews from our TripAdvisor Community

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Traveler rating
    74
    45
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Bridgeport, West Virginia
Level Contributor
92 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Located in mall parking lot. If you want a quieter room ask for one facing mall, otherwise you hear interstate traffic. Room is nice and spacious, lots of pillows, refrigerator and coffee maker in room. Bathroom is nice and a nice light in the shower. Not great pressure in the shower, but I rarely find a hotel that has good... More 

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Akron, Ohio
Level Contributor
82 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

While this stay did not start off well, finding out my room rate did not include a breakfast (the only think I hate more than breakfast is paying for breakfast at a hotel when there are a lot of other hotels in this price range that offer a free breakfast); but finding out the TV in my room worked for... More 

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Hagerstown M, General Manager at Courtyard Hagerstown, responded to this review

Thank you for providing feedback in regards to your recent stay with us. I do apologize for the issues that you experienced during your stay as it is our goal to ensure all of our guests experience a problem free stay. We did not make this happen during your stay and I guarantee that your concerns in regards to your... More 

Dallas
Level Contributor
271 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Soft mattress, too soft for me but maybe not for you. Otherwise very good. Refrigerator, but don't remember if microwave, was in the room. Pool was OK. Staff was good. We just needed a place that was clean to spend the night. This was typical Courtyard.

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Gothenburg, Sweden
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I was checked in for a week but in the middle of the week they decided to check me out and sent new guests to my room. Luckily the were honest and didn't steel anything from my room were off course all my stuff was . I only got a pure excuse but no compensation. The staff didn't seem to... More 

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Hagerstown M, General Manager at Courtyard Hagerstown, responded to this review

Greetings from the Courtyard by Marriott - Hagerstown Thank you for taking the time to complete a review of our property in regards to your stay. I do apologize for the issues you experienced during your stay. We would welcome the opportunity to discuss these issues with you further. At your convenience, please contact the General Manager or the Operations... More 

Huntsville, Alabama
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 30, 2015

When looking at the title, you might expect my overall rating to be lower. However, I had a wonderful stay here. I stopped here just for the night as a half way point on my move north. When I arrived, I rolled in with my bicycle and after checking in they graciously offered to put it in storage for me... More 

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Baton Rouge, Louisiana
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 28, 2015

The hotel was in good location. Lobby was nice and inviting. The staff was friendly. Rooms were clean. Conveniently located to various amenities. There is a small mall, SAMs club and restaurants near by. An outlet mall is within 5miles from here. It was nice due to sales for Memorial Day.

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Hagerstown M, General Manager at Courtyard Hagerstown, responded to this review

Thank you for taking the time to provide feedback in regards to your recent stay with us. We greatly appreciate your positive comments in regards to our staff and our general facility. We hope you will choose to stay with us again if your travels bring you back to Hagerstown. More 

Providence, Rhode Island
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 26, 2015

I enjoyed my stay even though I was there just as a overnight rest driving home. Staff was friendly. Food at the Bistro was excellent as always. Room was very clean and the bed was very comfy. They had a nice patio with a fire pit which I wish I had time to sit near and relax. I would stay... More 

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Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 19, 2015

Completely updated lobby and rooms made us feel like we were in a new Courtyard. Friendly and helpful staff. Excellent breakfast from the Bistro. Eggs any style, French toast, fruit, juices, coffee. Bright, clean dining area. Very convenient from I-70 and I-81. Would stay again.

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Philly
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 4, 2015

Stayed here on a business trip to Hagerstown as part of a larger trip. The hotel appears to be a newer one - and is tucked nearby to another Marriott branded property at the end of a mall. The location gives you easy access to dining at a number of chains and shopping. It is also quite convenient to the... More 

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Bath, United States
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 25, 2015

I stayed at this hotel on my way to FL. Perfectly located off the highway. The property and staff are amazing. My room was spacious and very very clean. I would stay here again whenever I make the trip to FL.

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