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BEST WESTERN Kent Narrows Inn

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3101 Main Street, Grasonville, MD 21638 (Formerly Comfort Inn Kent Narrows)
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BEST WESTERN Kent Narrows Inn
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BEST WESTERN Kent Narrows Inn
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213 reviews from our community

Traveler rating
    57
    58
    35
    35
    28
See reviews for
60
74
10
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
  • All months
    (213)
  • Mar-May only
    (29)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (72)
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    (37)
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Hammonton, New Jersey
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

It's always a good experience here. Cara ALWAYS takes care of us when I call. She knows my room preference and gives us directions to all sorts of fun things to do in the area whenever asked. The rooms could use a bit of updating but everything is clean and the showers are hot. Bed is a little hard to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Massachusetts
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 1 week ago

Received a special low rate at Md Welcome center but did not know the I would get 0 stay points and lost other benefit. Place needs complete overhaul although it is in a super location. Staff were fine. breakfast was average.

Was this review helpful? Yes 2
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for your feedback on your recent stay. I am pleased that you enjoyed our wonderful location and friendly staff. I apologize for any confusion regarding your Best Western Rewards. According to the BWR Terms and Conditions, points will be awarded for paid room nights only, purchased at qualifying room rates. Special room rates, like those offered with the... More 

Travelers are raving about these Grasonville hotels

Kent Island, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a very serviceable and convenient location when visiting Kent Island. It's not the fanciest hotel but it more than serves it's purpose. It's clean, close and the employees are nice. We've stayed here before and we'll stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for trusting the Best Western Kent Narrows Inn for your overnight accommodations whenever your travels bring you to our area. It is always a pleasure to welcome you as our guests and we appreciate your comments on our convenient location, clean guest rooms and friendly service. We look forward to your next visit! More 

Oak Ridge, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Loud guests and unclean rooms! As an out of town guest in a great city and located right on the bay I advise you pay extra or plan a different night and stay in another hotel. Unruly guests kept yelling through all hours of the night and a room in front of the stairwell the curtain did not cover across... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

We are sorry to hear that you were disappointed in your stay at our hotel. We did host a wedding party that weekend and I would like to apologize on behalf of the celebrating guests who were not considerate of other guests in the hotel. Our goal is that every guest enjoys there stay in all aspects and when we... More 

Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 22, 2015

Heating system in the room was loud (fan was hitting on something when turning and kept me up at night, very annoying when heat came on), I reported it, but it was not fixed by the next day. I requested a room change, but the rooms heating system in the new room was loud as well, just loud. I turned... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for being our guest and for taking the time to provide us with feedback on your stay. While it is never easy to hear that a guest has had a disappointing experience, we appreciate all feedback as it helps us to improve for future guests. We have high standards for the maintenance of our guest rooms and I... More 

Stevensville, United States
1 review
5 of 5 stars Reviewed March 16, 2015

What a wonderful trip! The Best Western on Kent Narrows is wonderful. Walking distance to restaurants, bars, and entertainment. Rooms clean and bed comfortable!!! Staff was very helpful and respectful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you so much for taking the time to share your experience at the Best Western Kent Narrows with other travelers! Our clean rooms, convenient location and helpful staff do stack up to a great value for travelers in our area and we are delighted you enjoyed your stay. We hope to have the opportunity to be of service to... More 

Gettysburg, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2015

No heat in room, wind chill factor outside well below zero, temperature in room in 50's. Wife slept in thermals with ski cap on all night. Building in disrepair, falling apart, hot tub under repairs with caution tape around it. Large blood stains on carpet near sink area. TV remote didn't work most of the time, wifi service was so... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed February 13, 2015

Unfortunately, I discovered mold while taking a bath. Apparently housecleaning does not clean out the tub. The toilet was not clean either. Furthermore, at 0930, cleaning staff tried to bust in my door. I am thankful that I only stayed one night. Never again.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. We are very disappointed to hear that your room did not meet your expectations or our own high standards for cleanliness. Your concerns are being addressed internally as well as... More 

smithtown, United States
1 review
5 of 5 stars Reviewed February 12, 2015

We stay here at least 4 times per year. They hotel and staff are superb. In addition there is a great REAL restaurant about 300 feet away and several others not much further. Most motels are located near fast food places which I don't consider restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Dear Nick, Thank you for trusting the Best Western Kent Narrows for your hotel needs whenever you are in the Grasonville area. We are delighted to have won your loyalty and we truly appreciate your kind words on our staff and hotel. We do have several wonderful restaurants very close to the hotel and we are always happy to help... More 

Grasonville, Maryland
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 6, 2015

The phone lines have been acting up and now I was able to get a phone number that works. You have to dial 410-827-6768, and that will connect you to the hotel front desk. I have been coming here for years and I find it to be wonderful. I am glad that I was able to get ahold of the... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Dear Kara D., Thank you for taking the time to write a review based on your most recent stay at our hotel. While we have had intermittent problems with our main phone line recently, I am pleased to report that the (410) 827-6767 number is now working should you need to reach us by phone. We are very sorry for... More 

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