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BEST WESTERN Kent Narrows Inn

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3101 Main Street, Grasonville, MD 21638 (Formerly Comfort Inn Kent Narrows)
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BEST WESTERN Kent Narrows Inn
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BEST WESTERN Kent Narrows Inn
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216 reviews from our community

Traveler rating
    58
    60
    35
    35
    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Cape May Court House,NJ, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

This is a good choice if you need a clean, comfortable place to stay over in the area. We like the exterior room entrance as we don't feel compelled to look our best, as you would if you were passing through a lobby area. We were not particularly interested in the spa tub in room, until we came in wet... More 

Review collected in partnership with Best Western

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Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stayed here while on business and found the room to be clean and comfortable. The front desk service was excellent and the view from the 4th floor, divine. If you want a good (motel style) room at a fair price, this could be your place to stay.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for choosing Best Western Kent Narrows during your recent trip to our area on business. We are so pleased that you enjoyed the wonderful view of the bay from your room and that you were comfortable during your stay. We appreciate your recommendation to other travelers and we hope to have the pleasure of welcoming you back again... More 

Newark, DE
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The rooms were good. Plenty of room, except for the bathroom, it was extremely tiny. The room was clean! Beds were comfortable. Breakfast was good. Great customer service the entire time! Would definitely stay again!

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for taking the time to share your experience at Best Western Kent Narrows with other travelers here on TripAdvisor We really appreciate your comments on how clean the room was, as well as on our delicious breakfast buffet and great customer service throughout your stay. Top-notch customer service is one of our top priorities. It is great to... More 

Hammonton, New Jersey
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's always a good experience here. Cara ALWAYS takes care of us when I call. She knows my room preference and gives us directions to all sorts of fun things to do in the area whenever asked. The rooms could use a bit of updating but everything is clean and the showers are hot. Bed is a little hard to... More 

Review collected in partnership with Best Western

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Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Quality, Value and Cleanliness – what a great way to start your review of your recent most recent stay at the Kent Narrows Best Western; thank you! It is especially pleasing to receive such praise from a guest who has stayed with us several times in the past and has come to expect excellent service, a clean room and great... More 

Massachusetts
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Received a special low rate at Md Welcome center but did not know the I would get 0 stay points and lost other benefit. Place needs complete overhaul although it is in a super location. Staff were fine. breakfast was average.

Was this review helpful? Yes 2
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for your feedback on your recent stay. I am pleased that you enjoyed our wonderful location and friendly staff. I apologize for any confusion regarding your Best Western Rewards. According to the BWR Terms and Conditions, points will be awarded for paid room nights only, purchased at qualifying room rates. Special room rates, like those offered with the... More 

Travelers are raving about these Grasonville hotels

Kent Island, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is a very serviceable and convenient location when visiting Kent Island. It's not the fanciest hotel but it more than serves it's purpose. It's clean, close and the employees are nice. We've stayed here before and we'll stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for trusting the Best Western Kent Narrows Inn for your overnight accommodations whenever your travels bring you to our area. It is always a pleasure to welcome you as our guests and we appreciate your comments on our convenient location, clean guest rooms and friendly service. We look forward to your next visit! More 

Oak Ridge, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2015

Loud guests and unclean rooms! As an out of town guest in a great city and located right on the bay I advise you pay extra or plan a different night and stay in another hotel. Unruly guests kept yelling through all hours of the night and a room in front of the stairwell the curtain did not cover across... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

We are sorry to hear that you were disappointed in your stay at our hotel. We did host a wedding party that weekend and I would like to apologize on behalf of the celebrating guests who were not considerate of other guests in the hotel. Our goal is that every guest enjoys there stay in all aspects and when we... More 

Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 22, 2015

Heating system in the room was loud (fan was hitting on something when turning and kept me up at night, very annoying when heat came on), I reported it, but it was not fixed by the next day. I requested a room change, but the rooms heating system in the new room was loud as well, just loud. I turned... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for being our guest and for taking the time to provide us with feedback on your stay. While it is never easy to hear that a guest has had a disappointing experience, we appreciate all feedback as it helps us to improve for future guests. We have high standards for the maintenance of our guest rooms and I... More 

Stevensville, United States
1 review
5 of 5 stars Reviewed March 16, 2015

What a wonderful trip! The Best Western on Kent Narrows is wonderful. Walking distance to restaurants, bars, and entertainment. Rooms clean and bed comfortable!!! Staff was very helpful and respectful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you so much for taking the time to share your experience at the Best Western Kent Narrows with other travelers! Our clean rooms, convenient location and helpful staff do stack up to a great value for travelers in our area and we are delighted you enjoyed your stay. We hope to have the opportunity to be of service to... More 

Gettysburg, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2015

No heat in room, wind chill factor outside well below zero, temperature in room in 50's. Wife slept in thermals with ski cap on all night. Building in disrepair, falling apart, hot tub under repairs with caution tape around it. Large blood stains on carpet near sink area. TV remote didn't work most of the time, wifi service was so... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
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