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All 5 Grasonville hotels

BEST WESTERN Kent Narrows Inn

3101 Main Street, Grasonville, MD 21638 (Formerly Comfort Inn Kent Narrows)
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58%
Ranked #4 of 5 hotels in Grasonville
A recent review
4 of 5 stars reviewed 4 days ago
LesTraveler1953 Bowie, Maryland
  • Overview
  • Reviews (145)
  • Photos (27)
  • Amenities
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  • Room tips (24)
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145 people have reviewed this hotel

Traveler rating
    45
    37
    22
    24
    17
See reviews for
41
49
5
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Derwood, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Elevator not working, moved to a room at the far end of hotel signage was poor. Exits hard to find. Location was good for the event I as attending. Location right off highway was nice. Room was clean and tidy.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for taking the time to share feedback on your recent stay. We appreciate your comments on our convenient location and neat, tidy rooms. Please accept our apologies for the inconvenience caused by the elevator being out during your stay. We are working hard to have it repaired as quickly as possible and to keep the impact on our... More

California, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

This hotel has issues. Their elevator has been out of order for weeks, a fact they do not disclose to you until after you are registered and they have your credit card. They lack the courtesy of having someone available to carry heavy bags if you're on the 4th (most expensive) floor. Toilet was yellow, sheets never changed, never heard... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Please accept our sincere apologies for the disappointments that occurred during your stay. We are especially sorry for the inconvenience... More

Bowie, Maryland
Contributor
14 reviews 14 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The only issue we had was the elevator did not work this weekend. The customer service was great and every one - cleaners to desk clerks were so nice and professional. We celebrated a birthday and had approximately 10 rooms - it was wonderful! We enjoyed every minute! Thank you to all the staff.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for choosing the Best Western Kent Narrows for your recent birthday celebration! We are delighted to hear that you received excellent customer service from our staff and that you enjoyed your stay. We are truly sorry for any inconvenience caused by the elevator not working during your stay, but we are pleased that other aspects of your stay... More

Macedonia, Ohio
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

BEDBUGS. My sister and I stayed here for three nights for a family funeral. After the first night my sister noticed a blood smear under her pillow and an odd looking dead bug near it. We didn't really know anything about bedbugs to know what we were dealing with. We did call housekeeping and requested our beds be completely remade... More

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. We apologize that our staff did not effectively communicate how seriously we take any report of a potential pest issue in a guest room – particularly bed bugs. Like any well-managed hotel should, we have a professional pest extermination company that comes... More

2 reviews
3 of 5 stars Reviewed 1 week ago

Hotel was in a very good location..close to interstate and well within walking distance to many local crab houses/restaurants. Elevators however, not working during our visit and we had to lug all of our luggage up to the third floor in 95 degree heat.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for trusting the Best Western Kent Island for your overnight accommodations. We are pleased to hear that our location was convenient for your needs and that you enjoyed some of the many wonderful restaurants close to the hotel. Please accept our sincere apologies that the elevator was not working during your stay. We apologize for the inconvenience that... More

Cranberry Township, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Michelle at the front desk was incredible in helping us resolve a gift card issue right on the spot. She went out of her way to resolve the issue. We enjoyed our stay and intend to visit again and stay at the hotel.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for taking the time out of your busy schedule to share your feedback on your recent stay. We are delighted to hear that you enjoyed your stay and intend to visit again. Your repeat business is one of the greatest compliments you can give us and we look forward to welcoming you back. I am glad to hear... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We stayed here on a Saturday night and paid a premium for two adjoining rooms on the 2nd floor. When we arrived there was a group of men drinking beer (and clearly drunk) sitting on the walkway next to our room. They said "Don't call the police" and asked me which room I was staying in and when they saw... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. Please accept our sincere apologies on behalf of the guests whose noise disturbed your stay. We do our best to ensure that every guest is quietly considerate of other guests... More

Port Colborne, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel with very friendly staff! A good breakfast to start the day, Great value for the price. We arrived very late but was treated quickly so we could catch up on lost sleep! We will recommend to others who may be travelling in the area

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for being our guest and for taking the time to share your experience with other travelers here on TripAdvisor. It was a pleasure to have you as our guest and we are delighted to hear that you enjoyed fast and friendly service and a great breakfast at a good value. We truly appreciate your recommendation to other travelers... More

grasonville, md, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

great hotel/motel, good ammenities, great coffee, great bed. ghreat place to stay. Went to funeral celeberation for my son, and they were very caring and concerned. Great place to sleep. I slept like a rock. The in-room cable TV was great.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

We would like to offer our condolences again on the loss of your son. While we are sorry that the reason for your trip was not a pleasant one, we are very glad to have been a haven for you during this difficult time. We strive to welcome each of our guests as if they were a guest in our... More

Kent Island, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We went for a one night get away. The staff were very helpful and friendly. Wish the hot tub was working better it kept stopping and didn't really get that hot. The indoor pool was very cold. The bed was hard, but some people like that. Other than that it was a great stay and right across the street were... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah H, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review

Thank you for choosing the Kent Narrows Best Western for your recent getaway! We are thrilled that you enjoyed most aspects of your stay including our great location and friendly staff. Please accept our apologies for the issues you experienced with the hot tub. I have shared your feedback with our maintenance department to ensure the problem is corrected. That... More

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Additional Information about BEST WESTERN Kent Narrows Inn

Address: 3101 Main Street, Grasonville, MD 21638 (Formerly Comfort Inn Kent Narrows)
Phone Number:
Location: United States > Maryland > Grasonville
Price Range (Based on Average Rates): $$
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Also Known As:
Best Western Kent Narrows Hotel Grasonville
Best Western Grasonville
Kent Narrows
Grasonville Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Number of rooms
89

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