We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 4 Germantown hotels

Extended Stay America - Washington, D.C. - Germantown - Milestone

2.5 of 5 Hotel   |   12450 Milestone Center Dr, Germantown, MD 20876
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save up to 10% Today!
Extended Stay America - Washington, D.C. - Germantown - Milestone
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Extended Stay America - Washington, D.C. - Germantown - Milestone to your Saves list
Ranked #3 of 4 Hotels in Germantown
A recent review
5 of 5 stars Reviewed June 6, 2013
kaelasnana
Write a Review

36 reviews from our community

Traveler rating
    24
    5
    3
    3
    1
See reviews for
10
4
4
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
  • All months
    (36)
  • Mar-May only
    (13)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (7)
  • Dec-Feb only
    (10)
All months
There are newer reviews for Extended Stay America - Washington, D.C. - Germantown - Milestone
See the most recent reviews
Cape Fear, North Carolina
Top Contributor
62 reviews 62 reviews
35 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 12, 2013 via mobile

If your whole Extended Stay Experience was based on the Staff of the Guest Services. I would have to say that the representation of this establishment is rude and uncooperative. Upon arriving at the hotel Ms. Alicia Puig refused to listen to guest. Sadly I'm not basing the results of this review solely on her inept overwhelming attitude. The room... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2013 via mobile

The staff were very hospitable. Clean room. Very quiet neighborhood. We would most definitely stay there again. All services including breakfast were great. We only wish there had been a pool onsight.

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2013

Clean hotel, loved the breakfast. Best customer service I've had in a long time, best customer service I've ever had at a hotel check in. Alicia is a nice lady, the place runs very smoothly and the staff is very friendly.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Jon - Thank you for taking the time to write a review of your stay. It's great to hear that you loved our grab and go breakfast. As well, we really appreciate your kind comments about the staff, especially Alicia. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More 

Clarksburg
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2013

This was my family's home for almost 3 years. Throughout our entire stay there, we were treated like family and in turn, they became our family as well. The management and staff are the finest. Out of all the hotels we have visited, rather it was business or personal, this one was the best. I would definitely recommend this hotel.... More 

Was this review helpful? Yes 2
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington, D.C. - Germantown. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More 

Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2013 via mobile

My work takes me all over the country, and since most of that work lasts 2 weeks or more, I try to stay at an Extended Stay America wherever I am. However, not all of their properties are created equal! I had just come from one in another state that soured me a bit. I hesitated making my reservation at... More 

Was this review helpful? Yes 3
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Germantown. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to... More 

Gaithersburg, Maryland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 28, 2013

I stayed here just over night, I'm assuming that I was in such a rush to get on with my day that I left my diamond ring behind. I know if i had left it no one would be honest and actually say they found a the ring, but I took my chances. Sure enough the house keeper found it... More 

Was this review helpful? Yes 4
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for your great review of our property. I'm glad that we were able help you find the items you left behind and provide you with Great guest service. We look forward to seeing you again, should your travels bring you back to our area. More 

Gaithersburg, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2013

My family and I stayed here when your power went out for a couple days. The staff was very friendly and attentive. We had a clean bedroom and a living area, good size refrigerator and stove, big TV, large closet, comfortable armchair. If you have to stay anywhere for an extended period of time, I would highly recommend this hotel.... More 

Was this review helpful? Yes 2
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

It's always satisfying to read positive feedback from our valued guests, like you. I am happy you enjoyed our renovated rooms and friendly customer service. Feel free to reach out to us directly if we can assist you in any of your future travels. More 

Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 16, 2013

This is by far one of the most friendly, professional, and cleanest establishmnet. The upgrades are nice and the setting is awesome. Everyone is so friendly. I often stay here when in town on business. However, my last visit was not so good. There were police officers everywhere - apparently there had been a robbery and this was not the... More 

Was this review helpful? Yes 2
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America - Germantown. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist... More 

Illinois City, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

This hotel had really friendly staff who were very helpful. It was nice to have conversation and coffee with them in the morning. The room was nice and I was happy to have a kitchen and clean fridge to put food in during my stay.

Was this review helpful? Yes 2
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for your great review of our property. I'm glad you enjoyed our customer service. We look forward to seeing you again, should your travels bring you back to our area. More 

Newtown, Connecticut
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2013

I highly recommend the Extended Stay America hotel in Germantown, MD. It is clean, quiet, extremely well run and affordable. The staff are friendly, knowledgeable and efficient. It is conveniently located on the back street of a residential area that is only two minutes from route 270. Also, it very close to restaurants, shops and grocery stores. It literally was... More 

Was this review helpful? Yes 3
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Germantown. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Extended Stay America - Washington, D.C. - Germantown - Milestone? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Washington, D.C. - Germantown - Milestone

Address: 12450 Milestone Center Dr, Germantown, MD 20876
Phone Number:
Location: United States > Maryland > Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Germantown - Milestone 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Extended Stay, Expedia, Priceline, Orbitz, Hotels.com, Travelocity, Odigeo and Tingo so you can book your Extended Stay America - Washington, D.C. - Germantown - Milestone reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Germantown
Extended Stay Germantown
Germantown Extended Stay

9 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Bathroom (1)
Viewed
Room/suite (2)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay