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All 4 Germantown hotels

Extended Stay America - Washington, D.C. - Germantown - Milestone

2.5 of 5 Hotel   |   12450 Milestone Center Dr, Germantown, MD 20876
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Ranked #3 of 4 hotels in Germantown
A recent review
  • Overview
  • Reviews (35)
  • Photos (9)
  • Location
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  • Room tips (5)
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35 people have reviewed this hotel

Traveler rating
    24
    4
    3
    3
    1
See reviews for
9
4
4
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

Has all the kitchen extras, stove etc if you want to stay, no shampoo, hair dryer (unless you ask at desk) and a space bfast. Halls are smoky, rooms smell of strong disinfectant. Priceline puts you through in a " smoking" room. Luckily they were able to switch me when I checked in.

Was this review helpful? Yes 2
San Diego, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 9, 2014

I guess for $89/ night, I got what I paid for. It was a room. And it was moderately clean. However, the bed was uncomfortable, there was NO ROOM SERVICE (really!), and little things like complementary shampoo or a glass for water was missing. The continental "breakfast" was a prepackaged muffin, a granola-type bar, or an oatmeal bag one can... More

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Jeff - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the level of cleanliness in your room. I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Please know, our housekeeping service is provided once... More

Moncure, North Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 7, 2014

Stayed three nights. One night there was constant running through the halls by people. Room walls seemed thin, heard everything and affected sleep. Next night the stench of marijuana was so bad in halls it filtered into my room. Seemed to be shady people hanging outside or in lobby at times. Hotel staff claims they addressed it but seemed more... More

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the noise levels, odors and maintenance issues in your room. In response to your feedback, I will meet with our entire staff to review our guest protocol so that this issue does not affect our future guests. Please know, I... More

Albuquerque, New Mexico
Top Contributor
80 reviews 80 reviews
29 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 24, 2014

My wife and I stayed four days after a business trip in downtown, DC. Prices are good for the area, the property was in perfect condition and the location is close to both I-270 and the nearby DOE Germantown complex. There was no traffic noise for I-270. A caution for handicapped visitors: this is a two story motel with no... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our location and the great condition of our hotel. I look forward to sharing your kind remarks with our team. Thank you again for your feedback. We look forward to seeing you in the future, should your travels... More

Baltimore, Maryland
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 7, 2014

Hi, I had never heard of Extended Stay America, I am a Marriott person, but when my power went out and this was the only place available, I said yes. I was so pleasantly suprised. Greg at the front desk and then Maria were so helpful and friendly. The hotel room was clean and comfortable with a small kitchen, desk... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased that we were able to provide you with an enjoyable stay at a great value. I am happy that you enjoyed our convenient location and your fully equipped kitchen. As well, I am glad to hear that you found our staff, especially Greg and... More

Germantown, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2014

I have been living here for over 3 months it is in a great location and the employees are very nice, pleasant, the customer service is wonderful and they make you feel comfortable, the rooms are clean and huge. I would recommend the stay here to anyone.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our friendly staff and I am glad that you were pleased with our location. As well, it is great to read that you enjoyed your clean, spacious room. The staff and I would like to thank you again for posting your... More

Germantown, Maryland, United States
1 review
5 of 5 stars Reviewed November 13, 2013

the staff are friendly and polite, the rooms are clean and the place is quiet. Good breakfast with two coffee options enjoyed my stay tremendously and felt very much at home. The Location of ESA is very convenient and close to I270, milestone shopping center, lots of restaurants in Germantown. Loved the go breakfast simple and sufficient.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the staff and that you enjoyed our grab-and-go breakfast. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More

1 review
5 of 5 stars Reviewed August 30, 2013 via mobile

I like the staff they are very caring and have great customer service. I never had a problem with none of my stays at the homested and now that they have on the go breakfast Im so happy I also like the fact that its now the extended stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff provided you with great service and that you enjoyed our newest feature, the grab-and-go breakfast. We look forward to seeing you in the future, should your travels bring you back to our area. More

Frederick, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

The location of this ESA is great. It's convenient to stores and the like. I had to stay for a few months due to relo and was waiting on a house. The staff members were helpful and accommodating to me and my family. Alicia P. was kind to me and my family. I would stay again without question!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our convenient location and our helpful staff, especially Alicia. I will be sure to share your comments with the entire team. Thank you again for your review. It would be our pleasure for you to repeat... More

Cape Fear, North Carolina
Top Contributor
61 reviews 61 reviews
35 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 12, 2013 via mobile

If your whole Extended Stay Experience was based on the Staff of the Guest Services. I would have to say that the representation of this establishment is rude and uncooperative. Upon arriving at the hotel Ms. Alicia Puig refused to listen to guest. Sadly I'm not basing the results of this review solely on her inept overwhelming attitude. The room... More

Was this review helpful? Yes 4
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Additional Information about Extended Stay America - Washington, D.C. - Germantown - Milestone

Address: 12450 Milestone Center Dr, Germantown, MD 20876
Phone Number:
Location: United States > Maryland > Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Germantown - Milestone 2.5*
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Also Known As:
Extended Stay America Germantown
Extended Stay Germantown
Germantown Extended Stay

9 photos of this hotel

Management photos: Courtesy of the property manager

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Near Extended Stay America - Washington, D.C. - Germantown - Milestone

Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
104

Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Germantown - Milestone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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