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Extended Stay America - Washington, D.C. - Germantown - Milestone

2.5 of 5
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12450 Milestone Center Dr, Germantown, MD 20876
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Extended Stay America - Washington, D.C. - Germantown - Milestone
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Ranked #3 of 4 Hotels in Germantown
A recent review
5 of 5 stars reviewed 1 week ago
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39 reviews from our community

Traveler rating
    26
    6
    3
    3
    1
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11
4
5
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Outstanding visit! Excellent customer service from the entire staff (including the hotel manager, guest services, housekeeping, and maintenance). All of the staff members are friendly, helpful, and extremely efficient. I highly recommend this hotel to everyone; it's the "best" Extended Stay America that I've visited!

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Kissimmee, Florida
Contributor
16 reviews 16 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stop for a night on my way NY. The room was clean, comfortable bed. The room had a full size fridge, two burner stove, microwave, cabinets and a sofa bed . The should had easily fit 4 adults very comfortably. I stay in king size bed room, the room was update and the facilities were in good conditions.

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Erie, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2015

This Extended Stay hotel is the best value that I have found in the DC area. Clean, modern, well run, w/ very friendly front desk. I will definitely plan to stay there again for future trips. I highly recommend it.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

It is so rewarding to read that you had a good experience during your stay with us. Thank you for your comments. I'm so pleased to hear that it was the best value in town for you, and that you were pleased with what you got in return. Thank you again for your review. We look forward to seeing you... More 

Lakewood Ranch, Florida
Contributor
19 reviews 19 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 12, 2014

We stayed in this Extended Stay America hotel from October 23rd to October 27th 2014 while visiting the area for personal reasons. It is located in an area with office buildings and townhouses but off by itself. Access to I-270 is good. We walked each morning in the office complex. We were given Room 102 which was at the end... More 

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Senior Contributor
26 reviews 26 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

Has all the kitchen extras, stove etc if you want to stay, no shampoo, hair dryer (unless you ask at desk) and a space bfast. Halls are smoky, rooms smell of strong disinfectant. Priceline puts you through in a " smoking" room. Luckily they were able to switch me when I checked in.

Was this review helpful? Yes 2
San Diego, California
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 9, 2014

I guess for $89/ night, I got what I paid for. It was a room. And it was moderately clean. However, the bed was uncomfortable, there was NO ROOM SERVICE (really!), and little things like complementary shampoo or a glass for water was missing. The continental "breakfast" was a prepackaged muffin, a granola-type bar, or an oatmeal bag one can... More 

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Jeff - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the level of cleanliness in your room. I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Please know, our housekeeping service is provided once... More 

Moncure, North Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 7, 2014

Stayed three nights. One night there was constant running through the halls by people. Room walls seemed thin, heard everything and affected sleep. Next night the stench of marijuana was so bad in halls it filtered into my room. Seemed to be shady people hanging outside or in lobby at times. Hotel staff claims they addressed it but seemed more... More 

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the noise levels, odors and maintenance issues in your room. In response to your feedback, I will meet with our entire staff to review our guest protocol so that this issue does not affect our future guests. Please know, I... More 

Albuquerque, New Mexico
Top Contributor
82 reviews 82 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 24, 2014

My wife and I stayed four days after a business trip in downtown, DC. Prices are good for the area, the property was in perfect condition and the location is close to both I-270 and the nearby DOE Germantown complex. There was no traffic noise for I-270. A caution for handicapped visitors: this is a two story motel with no... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our location and the great condition of our hotel. I look forward to sharing your kind remarks with our team. Thank you again for your feedback. We look forward to seeing you in the future, should your travels... More 

Baltimore, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 7, 2014

Hi, I had never heard of Extended Stay America, I am a Marriott person, but when my power went out and this was the only place available, I said yes. I was so pleasantly suprised. Greg at the front desk and then Maria were so helpful and friendly. The hotel room was clean and comfortable with a small kitchen, desk... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased that we were able to provide you with an enjoyable stay at a great value. I am happy that you enjoyed our convenient location and your fully equipped kitchen. As well, I am glad to hear that you found our staff, especially Greg and... More 

Germantown, Maryland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2014

I have been living here for over 3 months it is in a great location and the employees are very nice, pleasant, the customer service is wonderful and they make you feel comfortable, the rooms are clean and huge. I would recommend the stay here to anyone.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our friendly staff and I am glad that you were pleased with our location. As well, it is great to read that you enjoyed your clean, spacious room. The staff and I would like to thank you again for posting your... More 

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