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Extended Stay America - Washington, D.C. - Germantown - Milestone

2.5 of 5
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12450 Milestone Center Dr, Germantown, MD 20876
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Extended Stay America - Washington, D.C. - Germantown - Milestone
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Ranked #3 of 4 Hotels in Germantown
A recent review
5 of 5 stars reviewed 2 weeks ago
kres892
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42 Reviews from our TripAdvisor Community

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    27
    8
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13
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have been staying here for the past 9 months due to relocating. I am very impressed with the guest service. The housekeeping is excellent, and overall just a great stay! I would recommended it highly for both short and long term stay. I believe that this is all due to the great management!

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Lakewood Ranch, Florida
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 20, 2015

We stayed at the Extended Stay America - Germantown MD from May 1st to May 10th. We have stayed here before and chose to do it again. We like the fact that you only get room service once a week and no one enters your room while you are not present. It is much like being at home. We stayed... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our hotel and how our location and amenities fitted your travel needs. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

MD
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 15, 2015 via mobile

Nice little queen-sized studio with refrigerator, cook top and microwave, dishes, silverware and pot/pan provided, coffeemaker and tv. Free WiFi too. Room was clean and in good shape. Plumbing in next room was a bit loud, but hey. Kinda typical I guess. Staff was friendly. Grab and go breakfast in the morning in the lobby. No gym or hot tub... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I want to thank you for taking the time to post a review of your stay. We are so happy to hear you enjoyed your stay with us. I am proud for our staff for providing you with friendly and accommodating service. I truly appreciate your comments about our rooms, fully equipped kitchens and our convenient laundry facilities. Thank you... More 

1 review
5 of 5 stars Reviewed March 18, 2015

Outstanding visit! Excellent customer service from the entire staff (including the hotel manager, guest services, housekeeping, and maintenance). All of the staff members are friendly, helpful, and extremely efficient. I highly recommend this hotel to everyone; it's the "best" Extended Stay America that I've visited!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

The staff and I read your review, and would like to thank you for writing such complimentary things about our hotel. I'm glad you enjoyed your stayed with us and that our staff provided you with excellent customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

Kissimmee, Florida
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 13, 2015

I stop for a night on my way NY. The room was clean, comfortable bed. The room had a full size fridge, two burner stove, microwave, cabinets and a sofa bed . The should had easily fit 4 adults very comfortably. I stay in king size bed room, the room was update and the facilities were in good conditions.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your stay at our hotel and enjoyed our spacious rooms. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Erie, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 17, 2015

This Extended Stay hotel is the best value that I have found in the DC area. Clean, modern, well run, w/ very friendly front desk. I will definitely plan to stay there again for future trips. I highly recommend it.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

It is so rewarding to read that you had a good experience during your stay with us. Thank you for your comments. I'm so pleased to hear that it was the best value in town for you, and that you were pleased with what you got in return. Thank you again for your review. We look forward to seeing you... More 

Lakewood Ranch, Florida
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 12, 2014

We stayed in this Extended Stay America hotel from October 23rd to October 27th 2014 while visiting the area for personal reasons. It is located in an area with office buildings and townhouses but off by itself. Access to I-270 is good. We walked each morning in the office complex. We were given Room 102 which was at the end... More 

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Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

Has all the kitchen extras, stove etc if you want to stay, no shampoo, hair dryer (unless you ask at desk) and a space bfast. Halls are smoky, rooms smell of strong disinfectant. Priceline puts you through in a " smoking" room. Luckily they were able to switch me when I checked in.

Was this review helpful? Yes 2
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 9, 2014

I guess for $89/ night, I got what I paid for. It was a room. And it was moderately clean. However, the bed was uncomfortable, there was NO ROOM SERVICE (really!), and little things like complementary shampoo or a glass for water was missing. The continental "breakfast" was a prepackaged muffin, a granola-type bar, or an oatmeal bag one can... More 

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Jeff - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the level of cleanliness in your room. I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Please know, our housekeeping service is provided once... More 

Moncure, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 7, 2014

Stayed three nights. One night there was constant running through the halls by people. Room walls seemed thin, heard everything and affected sleep. Next night the stench of marijuana was so bad in halls it filtered into my room. Seemed to be shady people hanging outside or in lobby at times. Hotel staff claims they addressed it but seemed more... More 

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the noise levels, odors and maintenance issues in your room. In response to your feedback, I will meet with our entire staff to review our guest protocol so that this issue does not affect our future guests. Please know, I... More 

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