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Extended Stay America - Washington, D.C. - Germantown - Milestone

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12450 Milestone Center Dr, Germantown, MD 20876
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1 room 1 adult
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Extended Stay America - Washington, D.C. - Germantown - Milestone
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50 Reviews from our TripAdvisor Community

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed December 23, 2015 via mobile

I was traveling from Boston, while I Stayed at the extended stay America hotel, I experienced the best customer service imaginable during my stay, the staff were very respectful and helpful, they tended to my every requests & needs with no problem whatsoever! I definitely will be returning and planning my next stay here again & id recommend this hotel... More 

Helpful?
Thank Raymond V
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so much for posting a review of our property. I am so pleased to read that our staff provided you with exceptional customer service as well as a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed December 23, 2015 via mobile

The place is very clean outside and inside. Ms. hernandez the manager was very helpful along with her team. Room 111 was great. I recommend to family and friends ................... Even though you only stayed one night it felt very confortable and peaceful.

Helpful?
Thank Haydee C
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our comfortable accommodations and friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 29, 2015 via mobile

I stayed at this location a couple days for a family function. The staff were great and very helpful from the front desk to manager they were amazing. I would stay here again and will recommend it to any who comes to the area.

Helpful?
2 Thank A F
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Germantown, Maryland
1 review
5 of 5 stars Reviewed November 24, 2015

I am a software consultant and my assignment takes me to different place, and I have found Extended Stay America to be a perfect place to stay; and these past 15 years I have stayed at their many locations sometimes for as long as a year; and of all the Extended Stays I have stayed at, I found the 12450... More 

Helpful?
Thank consulant_on_move
1 review
5 of 5 stars Reviewed November 23, 2015 via mobile

I recently stayed at this location with my son for a weekend soccer tournament. I was worried about the previous reviews but decided to take a chance and hope for the best. I'm glad I did! I was pleasantly surprised at how nice this hotel is. I did not have any issues at all. I stayed on the third floor... More 

Helpful?
Thank Brenda R
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience at a great value! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Level Contributor
3 reviews
1 of 5 stars Reviewed November 15, 2015

I selected this "hotel" based on the favorable reviews. When I first checked in there was a woman asking the front desk for a plunger for her stopped up toilet. Apparently there is no maintenance at this place on the weekends so I guess its up to the guest to deal with it. I was given a king suite room... More 

Helpful?
Thank Cathy h
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. In response to your feedback, I will coach our staff to ensure we are responding to guest needs in a... More 

New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 29, 2015

After living there for over a month I can tell you this extended stay hotel is great! The team at the front desk are very helpful. They are professional, yet very personable if that is your inclination. The housekeepers do a very good restoring your room to just-moved-in status. They have a great knack for knowing what to touch and... More 

Helpful?
Thank sadtraveler2015
Iowa City, Iowa
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 30, 2015

The only plus - the hotel is new, in a quiet area and clean. However, the room was tiny and the amenities were cheap. (No conditioner, cheap soap). We stayed here a week but never had any housekeeping. We had to ask for towels, toilet paper, etc. The kitchen had no dishes or silverware. It's an extra that you have... More 

Helpful?
1 Thank D7505XG
1 review
5 of 5 stars Reviewed June 22, 2015 via mobile

I have been staying here for the past 9 months due to relocating. I am very impressed with the guest service. The housekeeping is excellent, and overall just a great stay! I would recommended it highly for both short and long term stay. I believe that this is all due to the great management!

Helpful?
Thank kres892
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments about our great customer service! I am thrilled that we were able to provide you with a comfortable stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our... More 

Lakewood Ranch, Florida
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 20, 2015

We stayed at the Extended Stay America - Germantown MD from May 1st to May 10th. We have stayed here before and chose to do it again. We like the fact that you only get room service once a week and no one enters your room while you are not present. It is much like being at home. We stayed... More 

Helpful?
1 Thank jungar
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our hotel and how our location and amenities fitted your travel needs. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

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