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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

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20260 Goldenrod Lane, Germantown, MD 20876
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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56 reviews from our community

Traveler rating
    24
    23
    5
    3
    1
See reviews for
24
8
2
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We set up a 15 room block for our local wedding, and Gina and her staff went above and beyond to make sure we and our guests were nothing but satisfied! The rooms are clean, the staff is friendly, and the breakfast is all anyone could want. Thanks for fantastic service!

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Congratulation! Its sound like you had a fabulous wedding. Thank you for staying with us here at the Holiday Inn Express & Suites Germantown, MD - We look forward to your next stay. Yolanda Gainey, GM. More 

Hamilton Square, New Jersey
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 16, 2015 via mobile

This is a fairly new hotel, so the rooms are updated, and the facilities are clean and bright. Staff is helpful and friendly. Complimentary breakfast is enough to give you a good start each day, with a nice variety. We appreciated the coffee always available in the lobby. Location is very good, near restaurants and shopping, and the Germantown sports... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, we are happy to hear you enjoyed your stay with us; had a chance to experience our delicious breakfast and 24 hour coffee service. I know having a late check out makes a big difference when you have a late flight or a game. I look forward to serving you whenever your travels bring you back to the... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 27, 2015

I went to the hotel for a marriage conference. I was staying over night and needed access to the free wifi. I was having a problem connecting and I contacted the front desk. I was told, " we have no other guest complaining about wifi so there is nothing we can do. Try refreshing your browser". Other than that issue... More 

Was this review helpful? Yes 1
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for your feedback, I apologize for the response you received about the internet. It is always our intent to take care of our guests and make sure your stay is exceptional. Once again, thank you for staying with us and we look forward to your next visit. Yolanda Gainey, GM More 

Bridgetown, Barbados
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 18, 2015

The front office staff was very pleasant and helpful. The hotel is clean in all the public areas. The shuttle service is efficient although at times there was an issue with the five mile radius rule. When one speaks of a radius, one is speaking in terms of a straight line. Once this is understood there should be no problems.... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, for staying with us; we appreciate the feedback it is very helpful when serving our guests. We want every stay to be a memorable one and look forward to your next visit. Yolanda Gainey, GM More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

My girlfriend and I came here to kinda get away from the city (DC) to celebrate my birthday. It was very close to various restaurants, movies, anything you wanted to do and it was right off of Rt 270 : ) would def recommend to a friend and/ or come back to stay again. The room was gorgeous, very clean,... More 

Was this review helpful? Yes 1
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

I'm happy to hear you had a wonderful Birthday and enjoyed the Hotel - Thank you for staying with us. We look forward to your next stay - Yolanda Gainey, GM. More 

Contributor
19 reviews 19 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 5, 2015

My partner and I stayed here while visiting family. The room was clean except the first day there was a bar of soap left in the shower from the previous guest that the housekeeper must have missed. The shower was spacious. The toilet flush was a bit loud. The heater was a bit loud. But the hotel in general seemed... More 

Was this review helpful? Yes 1
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, for taking the time to share your comments with us; we really appreciate feedback from our guests. We always look forward to your next stay away from home spent with family. I apologize the heating unit and toilet was loud also, the soap left in the shower. It is always our goal to make sure every guest have... More 

Top Contributor
50 reviews 50 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 31, 2014

We were staying outside DC as we were visiting friends. It was easily accessible and relatively close to go into DC (about 30 mins). The staff were accommodating to our requests. The rooms were a good size and well appointed. While there was a laundry facility, there was no washing powder while we were there.

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, for taking the time to let us know about your stay, we really appreciate our guests feedback it's nice to see you enjoyed your stay. I apologize we did not have detergent in the guest laundry vending during your stay. If in the area again we will welcome to your home away from home, hope to see you... More 

Sharpsville, Pennsylvania, United States
Top Contributor
94 reviews 94 reviews
40 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 12, 2014

Great location, service, and experience. Nice big showers, good internet, breakfast was well stocked, and temperature was good. Also very nice group of people working there, they really know how to hire the best.

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, we really appreciate your feedback; it's our pleasure to serve our guests. We look forward to your next visit. Yolanda Gainey, GM More 

Bear, Delaware
Top Contributor
90 reviews 90 reviews
36 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 7, 2014 via mobile

We stayed here while in town helping our daughter with a home renovation project. Overall we were very happy with our 2 night stay. The Good: A comfortable well lit room. Refrigerator and microwave available. Free wif-Fi. Ample breakfast with something for everyone from yogurt, cereal, oatmeal and fresh fruit to eggs, breakfast meats, breads and pastries and pancakes. Quiet... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, for taking the time to write about your stay with us; we welcome our guest’s feedback. I apologize the bathroom had a noisy fan, no tub in the bathroom and when requested we did not replenish terry linen the first time. This is not our normal practice of how we take care of our guests; we always want... More 

New York City, New York
Top Contributor
210 reviews 210 reviews
168 hotel reviews
382 helpful votes 382 helpful votes
4 of 5 stars Reviewed November 5, 2014

We were surprised this hotel is a Holiday Inn Express because it offers a lot more that most Holiday inn Express hotels we have stayed at before. There is plenty of free parking, but getting into the hotel from the highway can be a bit of a challenge when there is traffic. Check in was very nice, and the front... More 

Was this review helpful? Yes 1
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, for staying with us; we really appreciate your feedback and welcome you back in the future. Yolanda Gainey, GM More 

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