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All 4 Germantown hotels

Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

2.5 of 5 Hotel   |   20260 Goldenrod Lane, Germantown, MD 20876
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83%
Ranked #2 of 4 hotels in Germantown
GreenLeadersGold level
A recent review
4 of 5 stars reviewed 6 days ago
Karen D Louisville, Kentucky
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30 people have reviewed this hotel

Traveler rating
    14
    11
    2
    2
    1
See reviews for
14
4
2
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Louisville, Kentucky
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Well kept, nice common areas, huge seating area for breakfast although they should have used a bit of that room to put more breakfast choices in. No waffle maker and not many choices of muffins, bread or bagels (basically one or two choices for each category). Awful coffee but that's to be expected at a hotel most of the time.... More

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Trufant, Michigan, United States
Top Contributor
66 reviews 66 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in one of the rooms with a sleeper sofa. It was great for the kids. The breakfast was good with a decent selection. The hotel is older but very well maintained. Overall a nice hotel at a decent price for the area.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night at this hotel.. the hotel is new with modern interiors and is pet friendly.. Rooms are clean but slightly smaller than other two queen bed rooms we stayed in.. the room initially smelled of what I concluded was furniture polish but was ok once we got the ac fan running.. breakfast was decent .However, the... More

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel was clean and comfortable. I stayed in a king suite. The room was very nice and a good value is also had a fold out sofa sleeper. The breakfast was good with some protein choices. The staff was welcoming and helpful. I would definitely stay again!

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Senior Contributor
39 reviews 39 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this hotel recently and I was pleasantly surprised. Checking in was very nice with friendly staff. The rates are very reasonable for being so close to Washington D.C., I think we paid $105/night. The rooms are very modern and set up well. Standard mini fridge and microwave as well. Pretty spacious overall. The complimentary breakfast was one... More

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Pennsylvania
Top Contributor
140 reviews 140 reviews
49 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed July 10, 2014

In town for a friend's wedding, we were here only the preceding night, before heading on to NYC. On the road 170 nights per year for work, we're often limited by distance to a job site. If every hotel was this nice (for this price, too), we'd have it made. Everything was spotless, comfortable, good quality. Lobby and breakfast area... More

Was this review helpful? Yes 1
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for taking time to review your stay while at the Holiday Inn Express Germantown. We are thrilled you enjoyed your stay especially such an experienced traveler as yourself. I am looking up the staff which worked the morning of your departure to commend them on such great service. I know you must have loved our delicious cinnamon rolls... More

Raynham, Massachusetts
1 review
1 of 5 stars Reviewed July 7, 2014

First off, the walls in this hotel are beyond thin considering my daughters elbow bumped into the wall while zippering her suitcase and a small hole developed into the wall. They charged us 275$ for damage any repair man could fix at easily 50$ at the most. Nevermind, asking them about this they were beyond rude, sarcastic, and smirked. The... More

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HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Dear KellyL219 Thank you for taking time to review our hotel. We apologize for your dissatisfaction of the damage fee assessed as a result of the repair to the nine inch hole in the wall of our guest room. Even though our hotel is cinder block built to ensure insulation the damage was unfortunate. I understand your frustration when you... More

Houston, Texas
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 29, 2014

Close to Washington DC. The hotel was filled with families with kids who were there for a soccer tournament. These kids were in and out of the pool and made the floors and the elevator very messy but the staff were keeping up with the cleaning. Same story at the breakfast int he morning. Very messy but the staff were... More

Was this review helpful? Yes 1
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Dear ULM_11 (Houston) Thank you for taking time to review your recent stay at the Holiday Inn Express Germantown during a busy soccer tournament weekend. I am pleased to learn our staff kept up with the messiness. We strive to ensure all our guests have a pleasant stay. Linda OBrien, General Manager More

jefferson hills, pa
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 27, 2014

I have stayed there 4 times within the past month, looking for a new home for my relocating daughter. Carlos has such a wonderful personality at the front desk. She is such a sweetie, and no, I did not misspell her name. Ana is great also, as are all of the others, whose names I can't remember. The first time... More

Was this review helpful? Yes 3
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Dear dobremom from jefferson hills: Thank you for taking time to review our hotel. We are delighted you have stayed with us on multiple occasions. I have shared you praise with both Ana and Karlos. They are wonderful new additions to our service staff. I am thrilled they make you feel at home. Please ask for me so I may... More

Marina Del Rey, United States
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 8, 2014

I spent a week at this Holiday Inn Express for business. My intention was to spend about 3 weeks but I committed to 2 weeks. As it turned out, the hotel over billed my room with several pre-authorizations and then the management repeatedly said they were correcting it, and they never corrected it. The management over promises and then they... More

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HamptonInnGermantown, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Dear Barry P, It was a pleasure to speak with you last week. We appreciate your feedback and will utilize your comments to better train our team in delivering exemplary service. I apologize for the mix up with your authorizations. I know this must have been frustrating for you. Best Regards, Linda OBrien-GM More

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Additional Information about Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Address: 20260 Goldenrod Lane, Germantown, MD 20876
Phone Number:
Location: United States > Maryland > Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Germantown - Gaithersburg 2.5*
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Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Germantown Hampton Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
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Number of rooms
178

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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