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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

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20260 Goldenrod Lane, Germantown, MD 20876
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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64 reviews from our community

Traveler rating
    30
    25
    5
    3
    1
See reviews for
26
9
2
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Germantown, Maryland
1 review
5 of 5 stars Reviewed 4 days ago NEW

While moving into the area form Wisconsin, we had to use this hotel several times. "Had to"? More like looked forward to returning. The service was incomparable, the front desk personnel could not have responded better whether in the early morning or late at night. The rooms are large and comfortable, breakfast is varied and kept hot and fresh all... More 

Was this review helpful? Yes
HIEX-GG, Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us; we were happy to serve you during your move and look forward to friends and family visiting our Hotel in the future. Yolanda Gainey, GM More 

Orlando
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

We checked in about 930pm. Male at the front desk needed to excuse himself with a number of people in the lobby as I was walking in. He returned a few minutes later and quickly apologized and checked us in. We quickly went up to our room and after a number attempts with our room key discovered that the room... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for your feedback, we appreciate you staying with us; I apologize you received the wrong room key and what inconvenience that may have been. Happy to hear you enjoyed the room and breakfast. We look forward to serving you on your next visit - Yolanda Gainey, GM. More 

Lancaster,TX
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I arrrived at this hotel after traveling from Dallas to New York and then to Maryland, so I was exausted and not feeling to well. The front desk staff just brightened up my day. They greeted me with a smile, and any and everything I asked for like extra tissue or even honey to put in my tea they got... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us here at the Holiday Inn Express & Suites in Germantown, Maryland. Our team takes great pride in serving our guests and I'm happy you had a wonderful stay; we look forward to your return. Yolanda Gainey, GM More 

Winfield, PA
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here because we were in the area on business. The hotel is very nice. The bed and pillows were amazing.. The complimentary breakfast was good and there was plenty of seating available. There are several restaurants not far from the hotel.

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, I'm Happy you enjoyed your stay with us. We want every guests stay to be their home away from home; we look forward to your next visit. Yolanda Gainey, GM More 

Warrenton, VA
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is a relatively new Holiday Inn Express. I found the front desk to be easy and helpful, check in was a breeze. My room was immaculate with a micro-wave, refrigerator, a quiet a/c unit, plenty of outlets and a nicely appointed desk. The bathroom had an excellent shower head, multi-adjustable and mounted high enough to be easy to use.... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, yes we are eager to please our guests. It is a pleasure serving you and I'm excited you had an opportunity to enjoy the Holiday Inn Express & Suites Germantown, Maryland. We look forward to your next visit with us; Yolanda Gainey, GM. More 

Dundee, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here twice - once on our way to vacation and again on our way home. This hotel is super easy to get to, right off the expressway, safe area, very well lite and very well maintained. I think this is a fairly new Hotel so everything is still in pristine condition. It was easy to... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, I hope your vacation was filled with lots of excitement. I'm glad you found our Hotel safe and enjoyed our wonderful accommodation. We look forward to your return - Yolanda Gainey, GM. More 

Toronto, Canada
Contributor
14 reviews 14 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 1 night last Easter long weekend. The hotel is clean, spacious, and the staff is friendly. What I liked about this hotel: - strong wireless connection - with complimentary breakfast - coffee/tea is available at the lobby The only thing I did not like about this hotel is that it is in the middle of a quiet location,... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us, we really appreciate the feedback. When you return to the area we will have a list of great things to do while visiting Germantown. Yolanda Gainey, GM More 

USA
Contributor
17 reviews 17 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful stay at this newly renovated hotel. Tiera at the front desk was very welcoming when we arrived. Our room (632) was very clean, and was equipped with a fridge, microwave, fully lit closet, and was well furnished. Our beds were very comfortable, and the room felt like new. Our stay was a great deal that included... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for taking the time to give feedback on your stay here at the Holiday Inn & Express Germantown, Maryland. It's nice to hear your stay was wonderful and you had the opportunity to be served by one of our awesome team members. We look forward to your next visit - Yolanda Gainey, GM. More 

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 8, 2015

We set up a 15 room block for our local wedding, and Gina and her staff went above and beyond to make sure we and our guests were nothing but satisfied! The rooms are clean, the staff is friendly, and the breakfast is all anyone could want. Thanks for fantastic service!

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Congratulation! Its sound like you had a fabulous wedding. Thank you for staying with us here at the Holiday Inn Express & Suites Germantown, MD - We look forward to your next stay. Yolanda Gainey, GM. More 

Hamilton Square, New Jersey
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 16, 2015 via mobile

This is a fairly new hotel, so the rooms are updated, and the facilities are clean and bright. Staff is helpful and friendly. Complimentary breakfast is enough to give you a good start each day, with a nice variety. We appreciated the coffee always available in the lobby. Location is very good, near restaurants and shopping, and the Germantown sports... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, we are happy to hear you enjoyed your stay with us; had a chance to experience our delicious breakfast and 24 hour coffee service. I know having a late check out makes a big difference when you have a late flight or a game. I look forward to serving you whenever your travels bring you back to the... More 

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