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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

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20260 Goldenrod Lane, Germantown, MD 20876
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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83 Reviews from our TripAdvisor Community

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Traveler rating
    37
    33
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    4
    2
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33
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, Pennsylvania
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for one night, stopping in the area to see a game at the Maryland Soccerplex nearby. Our room was clean, comfortable, and recently updated. The staff were welcoming and kind. The breakfast was good, constantly replenished by the staff member in charge. This hotel was a great deal for the reasonable weekend rate! We'll certainly be back!

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Toronto GTA, ON, Canada
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After driving 10 hours from Canada, spending our first night elsewhere before leaving there (used the free WiFi) and checked into this one. We spent the next day in Washington D.C. From the moment we arrived, front desk was courteous and check in was a breeze. Our room was ready, clean and comfy. The beds were queen sized, 2 soft... More 

Was this review helpful? Yes
HIEX-GG, Front Office Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for your feedback, it was most appreciated! Glad that you were able to enjoy our breakfast and meet our wonderful team. We welcome your next visit to our hotel. More 

Virginia Beach, Virginia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First, the good: Support staff was great, especially Brandon at front desk and Alex in the breakfast room who went above and beyond to make us feel welcome and at home. They were bright spots in a sometimes bumpy stay. Now the bad...The initial room we were placed in had a bed frame that was collapsing and literally falling apart... More 

Was this review helpful? Yes
HIEX-GG, Front Office Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

. Thank you for taking the time to give us your feedback. I apologize for the AC/Heating unit being loud and the cable being out due to the storm throughout your stay. We hope we have the opportunity to serve you again in the near future. More 

Fairport, New York
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 4 nights on business. The place was recommend to me by a colleague who has stayed here before. In addition the price was very competitive. The locale is great, lots of shops and food (major chains) and right off of 270. My work destination was only 5-10 minutes away. My stay was great. The staff is unbelievably... More 

Was this review helpful? Yes
HIEX-GG, Front Office Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us, we appreciate your feedback. We always strive to give our guests a memorable experience when staying with us. We hope to see you in the near future. More 

new york
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

We went there for a family event and were greetted by a very friendly staff at the front desk. Checking in was easy they were very accomadating on our request for two rooms near each other in the same floor. The breakfast was great and they even gave us a late check out.

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HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for the opportunity to serve you, we look forward to your return. Yolanda Gainey, GM More 

Level Contributor
5 reviews
5 of 5 stars Reviewed July 5, 2015

My fiancé and I decided to take off from New York for Washington, D.C. We had no plans or hotel. We called this place at 10pm and they had a king size available and with my AAA discount it was perfectly affordable. We got in at about 12:30am. It was perfect. The bed was comfortable and much needed after 6... More 

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HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for allowing us to be part of a perfect visit to DC. When your travels return you to the Germantown, Maryland area we will be here to greet you. Yolanda Gainey, GM More 

Louisville, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 1, 2015

The staff was very friendly and helpful. The front desk staff gave great directions. The room was clean and comfortable. The rates were very affordable and the location was perfect for visiting family in Gaithersburg and sight-seeing in DC.

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us; happy to hear you had a great stay and a chance to visit DC. When you return to the area we look forward to serving you again. Yolanda Gainey, GM More 

Massachusetts
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 30, 2015

We were greeted by the friendly staff at the front desk. Check in was a breeze and we were quickly set up in our room. The room was clean, nicely decorated and comfortable. Nice and dark for sleeping late in the morning and the AC worked great. The hotel was very quiet despite being sold out and hosting many lacrosse... More 

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HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for taking the time to share your overall Hotel experience here at the Holiday Inn Express & Suites, Germantown Maryland. It was our pleasure to serve you and we look forward to your return. Yolanda Gainey, GM More 

Philadelphia, Pennsylvania
Level Contributor
148 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 30, 2015

I stay here every week because it is close to one of my places of work. The staff are excellent and the facility is tidy, clean and quiet (even when very busy). Aside fromn the high quality, this hotel is great value for a visitor tom DC

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for your feedback; we take great pride in serving our guests. We look forward to your return home we will be here to greet you. Yolanda Gainey, GM More 

Coral Springs, Florida
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed June 21, 2015

Let me start by saying that I spend about 1/2 of my life in hotels. This is a very nice hotel. Brandon at the front desk is overwhelmingly in over his head. When working with him, if someone walks by and asks the time of day he cannot handle the pressure. Customer service is not his specialty. In 3 days,... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for your feedback during your stay with us; we greatly appreciate it. I apologize for the inconvenience of the refrigerator and AC not properly working in your room. We are here to serve you and look forward to the opportunity again in the near future. Yolanda Gainey, GM More 

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