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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

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20260 Goldenrod Lane, Germantown, MD 20876
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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68 reviews from our community

Traveler rating
    30
    27
    6
    3
    2
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26
10
2
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • All months
    (68)
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    (21)
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2 reviews
1 of 5 stars Reviewed 3 days ago NEW

My company placed me here for work purposes. They took an imprint of my card as most hotels do for incidentals. I check my accounts daily and found they charged me for hundreds of dollars in 3 separate incidences along with erroneous phone calls... I was at work and not even in hotel at the time. An employee made the... More 

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United States
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

You will need a car to get around if you stay at this hotel. Nothing in walking distance. Other than than the location this is actually a good clean hotel and good front desk service. Suggest staying on the front entrance side of the building due to the location of the express way.

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HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us; we take great pride in serving our guests, we look forward to your next visit here at the Holiday Inn Express & Suites, Germantown, MD - Yolanda Gainey, GM. More 

New England
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first time staying at a Holiday Inn Express, so I don't have a lot to compare it to. I found it to be a nice hotel, but it definitely felt like a chain hotel. The check in was very fast, even though it was busy when we arrived. It appears to be a newer hotel (or at... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for taking the time to give us your feedback on your stay; we take great pride in serving our guests. We look forward to your next visit; Yolanda Gainey, GM. More 

Forest Hill
Contributor
17 reviews 17 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed with a travel baseball team for a weekend tournament. Staff is friendly and helpful. Beds were comfortable. Rooms were clean. Breakfast is decent. Coffee was ok. I would recommend this hotel for tourists and travel teams. All my needs were met.

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us at the Holiday Inn Express & Suites - Germantown Maryland. When your travel plans bring you back to the area we will be waiting to serve you. Yolanda Gainey, GM. More 

Germantown, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

While moving into the area form Wisconsin, we had to use this hotel several times. "Had to"? More like looked forward to returning. The service was incomparable, the front desk personnel could not have responded better whether in the early morning or late at night. The rooms are large and comfortable, breakfast is varied and kept hot and fresh all... More 

Was this review helpful? Yes
HIEX-GG, Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us; we were happy to serve you during your move and look forward to friends and family visiting our Hotel in the future. Yolanda Gainey, GM More 

Orlando
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We checked in about 930pm. Male at the front desk needed to excuse himself with a number of people in the lobby as I was walking in. He returned a few minutes later and quickly apologized and checked us in. We quickly went up to our room and after a number attempts with our room key discovered that the room... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for your feedback, we appreciate you staying with us; I apologize you received the wrong room key and what inconvenience that may have been. Happy to hear you enjoyed the room and breakfast. We look forward to serving you on your next visit - Yolanda Gainey, GM. More 

Lancaster,TX
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 15, 2015

I arrrived at this hotel after traveling from Dallas to New York and then to Maryland, so I was exausted and not feeling to well. The front desk staff just brightened up my day. They greeted me with a smile, and any and everything I asked for like extra tissue or even honey to put in my tea they got... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us here at the Holiday Inn Express & Suites in Germantown, Maryland. Our team takes great pride in serving our guests and I'm happy you had a wonderful stay; we look forward to your return. Yolanda Gainey, GM More 

Winfield, PA
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 11, 2015

We stayed here because we were in the area on business. The hotel is very nice. The bed and pillows were amazing.. The complimentary breakfast was good and there was plenty of seating available. There are several restaurants not far from the hotel.

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, I'm Happy you enjoyed your stay with us. We want every guests stay to be their home away from home; we look forward to your next visit. Yolanda Gainey, GM More 

Warrenton, VA
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 11, 2015

This is a relatively new Holiday Inn Express. I found the front desk to be easy and helpful, check in was a breeze. My room was immaculate with a micro-wave, refrigerator, a quiet a/c unit, plenty of outlets and a nicely appointed desk. The bathroom had an excellent shower head, multi-adjustable and mounted high enough to be easy to use.... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, yes we are eager to please our guests. It is a pleasure serving you and I'm excited you had an opportunity to enjoy the Holiday Inn Express & Suites Germantown, Maryland. We look forward to your next visit with us; Yolanda Gainey, GM. More 

Dundee, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 10, 2015

My husband and I stayed here twice - once on our way to vacation and again on our way home. This hotel is super easy to get to, right off the expressway, safe area, very well lite and very well maintained. I think this is a fairly new Hotel so everything is still in pristine condition. It was easy to... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, I hope your vacation was filled with lots of excitement. I'm glad you found our Hotel safe and enjoyed our wonderful accommodation. We look forward to your return - Yolanda Gainey, GM. More 

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