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All 4 Germantown hotels

Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

2.5 of 5 Hotel   |   20260 Goldenrod Lane, Germantown, MD 20876
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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80%
Ranked #2 of 4 hotels in Germantown
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 2 weeks ago
Maryjane S Pennsylvania
  • Overview
  • Reviews (25)
  • Photos (15)
  • Amenities
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  • Room tips (9)
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25 people have reviewed this hotel

Traveler rating
    13
    7
    2
    2
    1
See reviews for
10
4
2
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Pennsylvania
Top Contributor
139 reviews 139 reviews
48 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In town for a friend's wedding, we were here only the preceding night, before heading on to NYC. On the road 170 nights per year for work, we're often limited by distance to a job site. If every hotel was this nice (for this price, too), we'd have it made. Everything was spotless, comfortable, good quality. Lobby and breakfast area... More

Was this review helpful? Yes 1
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for taking time to review your stay while at the Holiday Inn Express Germantown. We are thrilled you enjoyed your stay especially such an experienced traveler as yourself. I am looking up the staff which worked the morning of your departure to commend them on such great service. I know you must have loved our delicious cinnamon rolls... More

Raynham, Massachusetts
1 review
1 of 5 stars Reviewed 3 weeks ago

First off, the walls in this hotel are beyond thin considering my daughters elbow bumped into the wall while zippering her suitcase and a small hole developed into the wall. They charged us 275$ for damage any repair man could fix at easily 50$ at the most. Nevermind, asking them about this they were beyond rude, sarcastic, and smirked. The... More

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Dear KellyL219 Thank you for taking time to review our hotel. We apologize for your dissatisfaction of the damage fee assessed as a result of the repair to the nine inch hole in the wall of our guest room. Even though our hotel is cinder block built to ensure insulation the damage was unfortunate. I understand your frustration when you... More

Houston, Texas
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Close to Washington DC. The hotel was filled with families with kids who were there for a soccer tournament. These kids were in and out of the pool and made the floors and the elevator very messy but the staff were keeping up with the cleaning. Same story at the breakfast int he morning. Very messy but the staff were... More

Was this review helpful? Yes 1
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Dear ULM_11 (Houston) Thank you for taking time to review your recent stay at the Holiday Inn Express Germantown during a busy soccer tournament weekend. I am pleased to learn our staff kept up with the messiness. We strive to ensure all our guests have a pleasant stay. Linda OBrien, General Manager More

jefferson hills, pa
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed there 4 times within the past month, looking for a new home for my relocating daughter. Carlos has such a wonderful personality at the front desk. She is such a sweetie, and no, I did not misspell her name. Ana is great also, as are all of the others, whose names I can't remember. The first time... More

Was this review helpful? Yes 3
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Dear dobremom from jefferson hills: Thank you for taking time to review our hotel. We are delighted you have stayed with us on multiple occasions. I have shared you praise with both Ana and Karlos. They are wonderful new additions to our service staff. I am thrilled they make you feel at home. Please ask for me so I may... More

Marina Del Rey, United States
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 8, 2014

I spent a week at this Holiday Inn Express for business. My intention was to spend about 3 weeks but I committed to 2 weeks. As it turned out, the hotel over billed my room with several pre-authorizations and then the management repeatedly said they were correcting it, and they never corrected it. The management over promises and then they... More

Was this review helpful? Yes
HamptonInnGermantown, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Dear Barry P, It was a pleasure to speak with you last week. We appreciate your feedback and will utilize your comments to better train our team in delivering exemplary service. I apologize for the mix up with your authorizations. I know this must have been frustrating for you. Best Regards, Linda OBrien-GM More

Boston
Contributor
14 reviews 14 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 1, 2014

We are used to staying in city hotels for business purposes. This time, we needed a quick 2-night stay in suburban Maryland to help family members. The Holiday Inn Express Hotel & Suites Germantown-Gaithersburg was all we could ask for at the very low price and convenient location. We checked in quite late and the lobby was full of happy... More

Was this review helpful? Yes 1
HamptonInnGermantown, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Dear Airedales2: Thank you for your kind words in reviewing your stay at Holiday Inn Express Germantown. I recall that we chatted briefly at the pool. Please accept my apologies for the smoke smell. We are a completely non-smoking hotel and your room should have been treated as such. If you are back in the area again, please reach out... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 12, 2014

We had booked the hotel for a funeral and found it an easy place to run errands to and from. But they also had booked a group of middle school kids for two of the nights we were there. They should make arrangements to have groups such as children who run around, slam doors, yell in the corridor, call your... More

Was this review helpful? Yes 1
HamptonInnGermantown, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for reviewing your recent stay at our Holiday Inn Express Germantown. Please accept our apologies for the disturbance you experienced from the students during your stay. We require large groups to provide additional chaperone services to avoid these types of conditions for our other guests. We will share your feedback with our team and group leaders in an... More

Wallingford, CT
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 11, 2014

Physically, the hotel is fine. The beds are comfortable, the rates are decent, the breakfast is better than average. There are some things that need work. First, in a two night stay I had to go to the front desk three times to get my door key card reprogrammed because it wouldn't work. The first time it happened, the lady... More

Was this review helpful? Yes 1
HamptonInnGermantown, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for taking time to review your recent stay at our hotel. We are thrilled you enjoyed our Stay Smart breakfast and beds. It seems from your response, you derived good value for your room as well. In regards to the opportunities for improvement, we appreciate your feedback regarding the demagnetizing of your guest room key. Our guest room... More

Columbus, Ohio
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 4, 2014

We're from Ohio and visit family in DC often. Many times we try to find a good hotel outside the beltway to get to the last evening of our visit so we don't have to deal with DC traffic on our way home the next morning. After trying hotels in Frederick and Hagerstown, we've found our place! Not only is... More

Was this review helpful? Yes
Atlanta, Georgia
Top Contributor
60 reviews 60 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 29, 2014

After a very long day of travel, I was immediately greeted by friendly and efficient staff. They had everything in order for my room and I was in my room in a matter of minutes. The room was standard, but clean and comfortable. The choice of pillows was very much appreciated, and the bathroom amenities were off good quality. The... More

Was this review helpful? Yes
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Additional Information about Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Address: 20260 Goldenrod Lane, Germantown, MD 20876
Phone Number:
Location: United States > Maryland > Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Germantown - Gaithersburg 2.5*
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Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Germantown Hampton Inn

15 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Number of rooms
178

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