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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

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20260 Goldenrod Lane, Germantown, MD 20876
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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77 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Louisville, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The staff was very friendly and helpful. The front desk staff gave great directions. The room was clean and comfortable. The rates were very affordable and the location was perfect for visiting family in Gaithersburg and sight-seeing in DC.

Was this review helpful? Yes
Massachusetts
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were greeted by the friendly staff at the front desk. Check in was a breeze and we were quickly set up in our room. The room was clean, nicely decorated and comfortable. Nice and dark for sleeping late in the morning and the AC worked great. The hotel was very quiet despite being sold out and hosting many lacrosse... More 

Was this review helpful? Yes
Philadelphia, Pennsylvania
Level Contributor
114 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stay here every week because it is close to one of my places of work. The staff are excellent and the facility is tidy, clean and quiet (even when very busy). Aside fromn the high quality, this hotel is great value for a visitor tom DC

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Coral Springs, Florida
Level Contributor
71 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me start by saying that I spend about 1/2 of my life in hotels. This is a very nice hotel. Brandon at the front desk is overwhelmingly in over his head. When working with him, if someone walks by and asks the time of day he cannot handle the pressure. Customer service is not his specialty. In 3 days,... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for your feedback during your stay with us; we greatly appreciate it. I apologize for the inconvenience of the refrigerator and AC not properly working in your room. We are here to serve you and look forward to the opportunity again in the near future. Yolanda Gainey, GM More 

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 3 weeks ago

Posted 6-12-15 I just spent 5 days at this hotel and was more than please with at least four staff persons who conscientiously work here. The two front desk specialist, Catherine and Tiera were marvelous; especially Tiera she is a keeper for sure. They bent over backwards to make sure that my needs were met and my stay as pleasant... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, we take great pride in serving our guests; and from the looks of your stay it was very pleasant. When you return to the area we will be waiting to serve you again. Yolanda Gainey, GM More 

Sylva, North Carolina, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were traveling thru the area and wanted to visit Washington during our vacation. We chose this Holiday Inn Express because of the location. The staff were very friendly and helpful and we would definitely recommend this hotel!

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us here at the Holiday Inn Express & Suites Germantown, Maryland. We hope when traveling through the area again you will stay with us. Yolanda Gainey, GM More 

San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel with my family for a wedding in September 2013. The hotel is in a great shape and the staff was always very friendly and amazing. The rooms were nice with the A/C very cold and that's how I like it. Loved the coffee stop around the front desk, that was one of my favorite stops... More 

Was this review helpful? Yes 1
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us; happy to see you enjoyed your stay. We appreciate your feedback and look forward to your next visit here at the Holiday Inn Express & Suites, Germantown, MD. Yolanda Gainey, GM More 

Louisville, Kentucky
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Upon checking in we asked for a luggage rack as we had quite the gambit, the woman at the counter says to us; "I don't know where they are, they might be in use or they've been stolen." Excuse me, stolen? You're telling me you don't notice when items as large as luggage racks just ... get taken? Thus making... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for taking the time to share comments about your stay with us; I apologize for the response made when you ask for a luggage cart. We take great pride in serving our guests and know safety is a top priority. Happy to hear you had a great night’s sleep and enjoyed breakfast the next morning. We look forward... More 

Bel Air, Maryland
1 review
5 of 5 stars Reviewed May 26, 2015

Our youth travel baseball team recently stayed here for a weekend tournament. This is our 2nd stay at this hotel. It is perfect for sports teams and their families. The group reservation rep, Theresa, was helpful and accomodating to our needs.This was important since the game schedules can be unpredictable. She promptly returned phone calls and e-mails. There is a... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for staying with us; we are happy to hear you had a wonderful stay and our Sales Coordinator took very good care of you. We look forward to your next visit here at the Holiday Inn Express & Suites, Germantown MD - Yolanda Gainey, GM. More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 23, 2015

My company placed me here for work purposes. They took an imprint of my card as most hotels do for incidentals. I check my accounts daily and found they charged me for hundreds of dollars in 3 separate incidences along with erroneous phone calls... I was at work and not even in hotel at the time. An employee made the... More 

Was this review helpful? Yes
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for your feedback; we greatly appreciate you staying with us. I apologize the room charges was authorized on your incidental credit card, a phone call was made during your stay, room missing towels and soap also, student groups staying with us during your stay. I sincerely apologize for the inconvenience and hope you would give us an opportunity... More 

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