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Fairfield Inn & Suites Germantown Gaithersburg

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20025 Century Blvd, Germantown, MD 20874
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1 room 1 guest
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Fairfield Inn & Suites Germantown Gaithersburg
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154 Reviews from our TripAdvisor Community

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Traveler rating
    98
    40
    9
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52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairfield Inn & Suites Germantown Gaithersburg
See the most recent reviews
Cathedral City, California
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed July 29, 2013

I stayed at this Fairfield for a family event in the area. I am a Marriott frequent stayer and recommended the hotel to several family members. The property is very attractive and the rooms and common areas are very nice are well maintained. The service, not so much. When we checked in the afternoon/evening staff was wonderful, helpful and accomodating.... More 

Was this review helpful? Yes 1
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

I am sorry that our team did not deliver the service that is to be expected of us as a Marriott. It is not like us to seperate the different departments and I apologize, again, that this happened during your stay. Thank you for your suggestions to better our hotel. Please allow us another chance to show you the changes... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed July 21, 2013

I was there for a week for work recently but felt like a vacation.Very comfy rooms. Nice people, rooms were clean. Ignore the "bed bug" review that is not true. AC was really good I was actually cold with two blankets. Check out the Baileys next door a lot of fun. If you need a car service ask the front... More 

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

It is so good to hear that you had a relaxing business trip. We take a lot of pride in our hotel and enjoy the relationships that we build with guests like yourself. Thank you! Danielle Hedden More 

Wexford
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 19, 2013

We made our reservation on the phone, which went well. We had a late check- in, which was fine. The front desk staff member was pleasant and friendly. We got up to our clean, nicely appointed room to find that it was sweltering! We have had the AC on for 30 minutes so far, with little result. Our mini- fridge... More 

Was this review helpful? Yes 2
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

We apologize that we did not meet your expectations with a hot room, open, defrosted, mini-fridge and rate discrepencies. Thank you for bringing this to my attention, and I have discussed the mentioned issues with the team. Please allow us to show you the changes we have made the next time you are in the area. Danielle Hedden More 

Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 14, 2013 via mobile

QUEEN beds rather than double!!! Hotel was in the process of being renovated. Free breakfast is standard, nice. Great location just off highway and surrounded by everything you might want. You can walk to many restaurants (fast food and table service), movie theater, drug store, bank, grocery is just down the block. Staff let us know that many of the... More 

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

We know you have plenty of choices in hotels. Thank you for choosing to stay with us. Danielle Hedden More 

BelAir
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 14, 2013

Stayed for two nights while attending a lacrosse tournament. This was the perfect location. Just a block from 270 and 118 crossing and 10 minutes to the sports complex. the movie theatre is across the street / multiple food places within walking distance. several of the restaurants actually give you a 10% discount if you showed your room key, which... More 

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

Thank you for choosing to stay with us during your stay in Germantown. It is was a pleaure having you! Danielle Hedden More 

Montreux, Switzerland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2013

Definitely would stay again. All was good. Air conditioning was a bit funky so we turned it off and opened windows. Easily solved that problem. The hotel is unable good location and parking was free and plentiful.

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

Thank you for choosing to stay with us during your visit to Germantown. We hope to see you again in the future. Danielle Hedden General Manager More 

Carnegie, Pennsylvania, United States
Level Contributor
4 reviews
2 of 5 stars Reviewed July 7, 2013

We stayed at the Fairfield Inn & Suites Germantown Gaithersburg for four nights while on vacation this July. Everything was wonderful - the hotel was modern and clean. The employee working at the counter was quite friendly and we were always greeted as we were coming or going from the hotel. The hot breakfast was kind of... crappy. Eggs were... More 

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

First I would like to say thank you for the kind words about our team/cleanliness and our new modern look, but I am truly sorry that you encountered issues during your stay. Thank you for bringing to my attention the issues with the eggs and meat at breakfast, and the "ink" spots on the sheets and the bug bites. I... More 

Mississauga, Canada
Level Contributor
134 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed June 29, 2013

Hotel is in excellent shape rooms are exceptionally clean and very courteous professional staff. Definitely would stay here again if I was passing through. Great selections of restaurants in the immediate vicinity. Hotel Is easily accessible from the interstate.

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

We appreciate your kind words about the team here at the Fairfield Inn & Suites Germantown. Please come and see us again! Danielle Hedden General Manager More 

Raleigh, North Carolina
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 18, 2013

The hotel was very clean and our room appeared to have been recently updated. The breakfast was adequate. The heating/cooling unit was the manual floor-type - not one of my favorites for comfort - but what I would expect in a Fairfield Inn. The location was convenient near I270. I noticed several chain restaurants close by but we did not... More 

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

It is good to hear that you had a good Father's Day weekend with your needs met. We take pride in our ability to take care of our building and our guests. Thank you for choosing us! Danielle Hedden General Manager More 

Wilmington, Delaware
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 17, 2013

My wife and I were very impressed by the accommodations,service and courtesy displayed at this Fairfield Inn by the staff. Nick and Paul at the front desk were congenial and helpful in providing dining recommendations and driving directions. We would certainly recommend this Fairfield Inn to others. We thoroughly enjoyed our stay.

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

Thank you for choosing to stay with us, and your kind words about Nick and Paul. We enjoyed having you. Please come and see us again! Danielle Hedden General Manager More 

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